Nice clean store with mostly dried, canned, bottled, packaged goods…read more Good selection of individual beer. Some cured meats in fridge too.

I just want to say thank you for changing the store hours , I've been waiting for long time…read more usually working late and can't catch it. Appreciate you all.

Salad bar was delicious. The design-your-own salad has so many fresh choices. Great friendly…read moreservice. Definitely worth $20, enough to share! Overall this is a great marketplace. Genius design-- many different restaurants and seating options, along with a butcher, bakery, and cafe. Owned by the same folks as the Alameda Marketplace. Perfect place for lunch with a friend, or to do some food shopping, or to have a coffee-- so many different choices. You should check it out.

I've been here twice now and have enjoyed both experiences…read more - Parking available via street parking or the parking lot connected to the marketplace - Downstairs: shopping and restaurants (I.e. pizza) - Upstairs: restaurants - Stairs and elevators available to go upstairs

I have had a mixed experience here over a period of 25 years. I go early in the morning, so the…read moreshelves are well stocked and orderly, but the stockers have an unfortunate habit of leaving their carts in the middle of the aisles, though the manager was supposed to remind them not to do so. I understand that there was a lot of pilfering of cosmetic items, soaps, etc., but I'm not sure that locking them all up and requiring someone to be summoned to bring a key is the answer. The inconvenience and responsiveness is bad. I have stopped buying locked-away items and order them via Amazon Prime instead. My main problem is with the checkers. Most of the veteran checkers seem to have retired. Most of the checkers now are new and not well trained. Jackie and Cindy are good. Michelle is unfriendly and argumentative. The manager should instill in all his checkers the principle that "the customer is always right." It's not worth losing customers because the store becomes an unpleasant place to shop. The previous manager, Rachel, was very good in this regard. The new manager, Dirk, may not have had enough time to straighten things out. Another problem is that the checkers do not follow stated policies, and the manager does not ensure consistency. For example, there is a large sign on the front of every checkstand: "Prepare to show ID if you are under 30," but some checkers require birthdates from 40, 50, 60, 70, 80, and even 90 year olds. When I pointed out the sign, the checker didn't even read it and showed no interest in following store policy. More experienced checkers just put in a default number. Even Safeway headquarters confirms that checkers should not be requiring ID for obviously over-30 customers. This situation indicates bad management.

I arrived at Safeway at about 5:15 on a Wednesday afternoon. Entered the parking lot from the…read moreCastro Valley Boulevard entrance and parked on that side. On the way into the store, I grabbed a shopping cart from a cart corral in the parking lot. Following behind another customer and her children, we found that the southernmost doors to the store were locked. No signage, just locked with customers inside. I knew they did this at night, after dark, but at 5:15 with bright sunlight outside? So we had to walk across the front of the store to the northern entrance. I was on a mission. One of my groups was having a potluck and I was going to bring something that no one had ever brought before. Ice cream! But to make it easy, no scooping, just sandwiches, drumsticks and fudge bars. It can be a crap shoot when buying ice cream from a supermarket. You don't know how well the ice cream has been handled. While the carton might feel solid, there's no way to tell if the ice cream has gone through temperature cycles. I did my best to make sure that the cartons that I chose felt solid. Pasteboard will often show signs of temperature deviations. I put them in my cart and rushed up to the checkstands. I got into a 15-items or less line with one customer being checked out and one other customer in front of me. Remember, all I have is ice cream. And of course, the first customer had questions that required the assistance of customer service. We finally got checked out and before I walked away, I asked the cashier if the south exit doors were locked as well. And she didn't know. According to her, whoever makes the decision just does it and doesn't inform staff. Maybe she's correct, maybe she isn't. I know that when I'm in a management or supervisory role, I always make it a point to let me staff know how to answer questions that customers might ask. Door locking should be set as policy with specific times on signage so the customers are aware. With consistency, customers with mobility issues will know which side of the parking lot they should park on. Ever since Safeway no longer owned Safeway (it's owned by Albertson's), customer service has practically disappeared. And I don't blame the employees, scheduling and training come from the top down. Yes, margins in the grocery industry are quite tough (I've worked in it), but squeezed margins when combined with decreasing customer satisfaction are a formula for disaster. And please, Safeway Customer Service, do not respond to my comments by asking me to fill out a form for more clarity so you can properly address my complaints. That's just creating more work for me. My comments are clear. Invest in some secret shopper reports to see what we, your customers, see and experience. Then make an investment to fix the problems.

New location is much bigger. Parking but weekends might be crowded with HL next door…read more Fruits sometimes have interesting kinds. Meats are fresh and well packed.

It has a good variety of produce to choose from. Well stocked up. Prices are very reasonable…read morecompared to the competition for Asian grocery stores. This place does have an unusual smell or odor to it, probably it's the floor cleaning solution they used in the evening when I visited. The cashier's were friendly and helpful to pack my items into my reusable bag.

I preferred Walgreens over CVS. Unfortunately there aren't many Walgreens left. I was greeted when…read moreI entered and the store had a noticeably good scent. From the outside you would think it was the storefront of a haunted house. The exterior is run down. This store is 24hrs, so that is a plus.

I'm really disappointed with the service at this Walgreens Pharmacy. I called in a refill on…read moreSunday, May 3rd, and was told it would be ready for pickup after 8 AM on Tuesday morning. I went to pick it up on Wednesday, only to be told it wasn't ready yet. When I explained that I had already called it in on Sunday, the employee initially said she didn't see anything in the system and told me to come back the next day. After I reminded her again that I had called in, she suddenly "found" it and told me to come back in 2 hours and that I would receive a text message when it was ready. I never received the text message they promised. I returned on Friday, and once again they couldn't locate my prescription. After more searching, they finally found it -- but they also tried to give me someone else's order at the same time. I had to explain that I only had one prescription and asked them to verify it using my phone number, not just my last name. The entire experience was very unprofessional, disorganized, and frustrating. On top of that, the drive-thru wait was over 20 minutes. For something as important as prescriptions, accuracy and communication should be a priority. This pharmacy seriously needs to improve its customer service and organization.

They have everything you need! Nice people too. Prices are a little higher but it's ok!read more

Nice "mom and pop" neighborhood grocery store that's been around since 1950. Small but organized…read moreoffering essentials, BBQ options and sauces, and a selection of local and organic products, wine, beer with a small produce section. Sadly, they stopped offering barbecue (they did a yummy tri tip sandwich) as of 6 years ago but offer a great meat section to do at home. I picked up some short ribs and sausages and very happy with the purchase. I decided to make a coffee rub for the short ribs and after 3.25 hours (wrapped in foil) of slow baking/indirect grilling they came out amazing! To complete the meal I picked up items for a salad and some Semifreddi rosemary focaccia that I slathered in garlic butter and warmed up. So good! :) Clean environment, convenient and great local store. Small parking lot with plenty of street parking. I'll definitely return and shop again soon.

My new go to Mexican restaurant…read more There's a spot down a ways from here i have regularly frequented since the early 90's that really as went downhill in many ways. This place was a recommendation from a friend and they did not disappoint First off price is great. Portions: big Food quality: fresh and tasty Service was really good and they load you up with salsa and all the fixings. The meat was flavorful, salsas were really good too. No complaints. Definitely my new go to

So after 7 months of living in Castro Valley, I finally made time to give this place a try. Ive…read morebeen told by a lot of folks that the food here is delicious and judging from the line I saw when I came in, it looks to be the case. Note, this is more of a review of the taqueria attached to the market and not the market itself, though it looked like it had all the essentials. Meat wise, it's definitely missing my favorites but in this case, it's actually a good thing because it means I'll order things I dont normally order as much. I went with a chivo (goat meat) taco and a super carne asada (grilled steak) burrito. I also picked up a bag of chicharron con carne (pork cracklings with meat) and a side of refried beans. They lady that took care of me was super nice. I love places like this because it gives me a chance to practice my Spanish. What's so awesome about this place is that they are grilling the meats right in front of you, which makes me want to order everything. I took everything home to the family they all loved it. The steak was super juicy and it might be one of the better carne asada I had. Everything tasted super fresh. The chivo taco was very moist and delicious as well. As for the chicharrons, it's chicharrons, it's almost always going to be good and the beans, were delicious as well, wish I ordered some arroz on the side to go with it. I bought the pre-packaged chicharrons by the checkout but if you want yours a little warmer, you can buy at at the meat department in the back of the store. All in all, Im definitely coming back and looking forward to trying their other meat options like al pastor and barbacoa. Given how small their work space is and how busy they might be, be prepared to give some extra time, especially if you are like me and bringing the food back home.

The parking situation is offset by the staff I'm a…read morewheelchair user and the aisle widening they have done has made a zoom experience The staff are so knowledgeable and kind A wonderful experience

Legit products. Cool staff. Reasonable prices…read more With all the construction/pavement stuff going on at the time of this posting. Folks, please just go to the light on Redwood/Grove Way and make a U-turn. PRO-TIP: Patience goes a long way when trying to park there. Go in with the mentality that you might have to circle around a few times. Put on a nice music playlist to pass the time. Go towards the back near the Church area closer to Grove Way. Or park behind Pampas Cafe. Don't get caught in the death loops of parking in those first three rows near the entrance.

It's a lovely bougie grocery store. Very well stocked,…read moreeverything is very clean with excellent presentation. Great salad bar where you can pick the type of lettuce and all the toppings and they have gluten-free soup that is excellent especially the chili soup. Give this place a try you will be glad you did.

It's been over 5 years of operations and things are humming along well:…read more - new rewards program - lots of traffic = fresh produce/products - community oriented staffers, they give away the leaves/stems of the produce they have prepped - all fiber is good fiber and free organic fiber is unheard of - they finally got rid of the dumpling spot and now have a salad bar, it's organic, wholesome and economical! Prices based on size not weight, individualize to your hearts desire or pick one of their menu options. We did the create your own, so so many toppings!!! And dressings. Buy small, support local endeavors like these.

Went to the Safeway deli this Friday 7/17 they get rather busy when they have special deals,I…read moreordered three deli sandwiches and I overheard the new deli lady say she just moved here from Texas. I didn't catch her name, but she was very sweet and very helpful. Unfortunately, the customer behind me was rather rude to her for no reason telling her to hurry up and she's not making the sandwiches right this was completely incorrect and rude of her! The deli lady was very accommodating again I didn't get her name but I would like to say thank you to the deli lady who just moved from Texas to the bay.

I now understand why this location gets 2.5 stars. Terrible…read moreexperience with an employee (Jerline) today. One of the coupons (of many) in my purchase didn't apply on checkout. First she said if it's ok my app it doesn't apply (that's not true). I told her that's not true as long as it's clipped. She said then show her the coupon clipped on my app, I showed her the checkout page in my app which showed the item discounted with coupon. Note: I decided to come in store to pickup and checkout instead of doing a pickup, so I didn't checkout on the app. Without asking me she clicked on checkout in my app. I told here "Oh! Please don't checkout" (I didn't shout or raise my voice, just surprised) She freaked out, jumped back and put up her hands. She basically told me she can't help me if she can't touch my phone. Unbelievable!!!