Customer service is hard to come by these days in a digital AI world. This Safeway has the best customer service on the planet! The people are so kind and helpful! I will drive the extra mile to shop at this store. They have so many options to pick from and the ambiance is a chill vibe. It looks like the people here actually enjoy their work. read more

Safeway - Store front - Grocery Near Me - Castro Valley, California

I have celiac disease, so I cannot eat regular bread. After the gym, I regularly come to this Safeway deli for a sandwich and bring my own gluten-free bread. I have even offered multiple times to purchase gluten-free bread from the store for them to use, but I have repeatedly been told that I do not need to. Most of the deli employees have been kind and have made my sandwich without a problem. However, I have had ongoing issues with certain employees questioning or refusing something that has already been addressed with management. Each time I speak with someone, I'm told the deli staff will be trained, things go smoothly for a few visits, and then the same problem starts all over again. Most recently, a manager named Martha has made this unnecessarily difficult. I specifically explained to her that I have celiac disease and that this is a medical issue, not a preference. On my last visit, I explained that another manager had previously spoken with the store manager and that employees had been trained to make gluten-free sandwiches for customers who need them. Martha's response was, "Barnaby has no power here." I found that response extremely dismissive and inappropriate. I am not asking for special treatment. I am asking to be able to purchase a sandwich using gluten-free bread because I have a disease that requires me to avoid gluten. I have been a regular customer, I am willing to pay for the bread, and this accommodation has been provided many times before without an issue. At this point, the repeated resistance after I have explained my medical condition and after management has already addressed this with the deli makes me feel singled out and discriminated against because of a medically necessary dietary accommodation. Safeway needs to make sure its managers and deli employees are all given the same clear policy and training. A customer with celiac disease should not have to repeatedly explain and defend their medical condition just to receive the same sandwich they have successfully purchased many times before. read more

Just bought a untrimmed Tri tip pack and it was the worst cuts of Tri tip I've ever had. This cut was worse of any cut of meat from Foods Co or Winco, which are low budget stores. Safeway should be ashamed for selling such Low Quality Meat ! No marble, just chewy meat! Back to Costco for USDA quality meat! read more

Safeway - Cheap Cit of Tri Tip! No Marble which makes it flavorful and tender! - Grocery Near Me - Castro Valley, California

10:49 on a Saturday morning. Only one check stand open with a line about four customers deep. We only had four items in our cart, but we don't use self-checkout on principle and the under-15 Items line was not open. Checker did not call for an additional checker but eventually one came up and pulled my wife (next in line) to another checkstand. We prefer this store over Redwood Road for quick hits but we'll go to Redwood Road for the fuller selection of items. read more

Never again will I shop at this location again with racist employees. I was simply trying to ask Diana (Caucasian, middle aged woman with thick black glasses) if a certain item was 2/$5.00, she stated she couldn't see if they were until I told her how many bags I wanted, after I told her 2 bags she started packing the items in the bags after I stated I wasn't sure if I was going to purchase them or it until I find out the price. She got annoyed at me because I had to ask her a 3rd time for the 2/$5 deal, she said it right up on the screen!! Can't you see it!? Then made the "Squinting" eyes gesture as she was looking at me. (I'm of Asian descent) I found that to be very racist and disrespectful. Made me very upset!! I've been shopping at this location for 20+ years, today was my last day shopping at this location. Why would I want to give business to racist ass employees. read more

I bought some Driscoll raspberries the other day when they were on sale. I came home and opened them up and they were all moldy. I would have returned them but I'm 5 miles to my Safeway so i just threw them all away. Maybe that's why they were on sale. So disappointing and frustrating. read more

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My experience at this Safeway was extremely disappointing and uncomfortable. My husband and I felt that we were racially profiled. Three days ago, my husband and I came in to purchase ingredients for sandwiches and some candy. While shopping, we were looking for banana peppers and asked a white female employee with blonde hair (approximately 5'5", thin build, around 35-50 years old) if she could help us. She stated that she was "not a pro" and told us to ask someone else. This made it clear she was likely not a manager, as most managers should know product locations or at least be able to direct customers to someone who can help. After we checked out and paid for our groceries, and within seconds of leaving the store, the same employee ran outside and aggressively demanded to see our receipt. We already had an Uber waiting, yet she repeatedly asked, "Where are your groceries? I need to see your receipt," over and over again in a rude and unprofessional manner. She made it seem as though we had stolen a large amount of food. What made this situation even more uncomfortable was that we appeared to be the only customers targeted in this way. There wasNO CALM or respectful approach--CHASING US OUTSIDE!!!!! and speaking to us in an accusatory tone was completely unnecessary and inappropriate. No customer, especially people of color, should be made to feel embarrassed, accused, or profiled after paying for their items. This experience was highly unprofessional, and I hope management takes this seriously so no one else has to go through something like this again. I WILL NOT BE RETURNING THERE!!! read more

Safeway on Redwood ... Just left about 30mins ago. I am so, very upset at how the cashier "Brenda" spoke me about me asking her a question. She stated "why" did I ask her a question if, I already had the all the answers"? Brenda, job is to render service to the customer instead she rending she rendered: unprofessionalism, classless, dismissive, condescending, belittling, and tacky. Safeway, has always had the best Customer Service at Safeway on Redwood not today. she was unnecessarily nasty. Yet, I've noticed, in that store as of late everyone there has a bit of an nasty disposition. Like, their tired of there jobs, they don't like working there...If you're tired of your job quit!!! but do not miss treat the consumers that support the business. I will be shopping else, where and sharing this information with my Social Media following over 25k Meisha M. read more

This Safeway sucks, the people working there is like half dead, not into their jobs. The items aren't fresh and prices aren't stated in the deal app read more

Not all Safeways are the same...This Safeway has a great display of fresh desserts right when you enter the store. I've picked up a few desserts for family/friend get togethers and they never disappoint and guests will ask "mmm where did you get this cake?" Items we tried and pass the taste/texture and price-point test: :: Tres Leches - comparing to an authentic version can't say but it's delicious with added berries or other fruit. :: Tuxedo Cake - always a hit and not quite like the warehouse/wholesale club but delicious :: Boston Cake White - cream, white cake with strawberries :: Boston Cream Chocolate - cream, white cake with a layer of chocolate ganache Just Desserts Chocolate and Carrot Cake - yummy. Family will say tastes much better than a more expensive store, Whole Paycheck :) *** 4 star rating for the desserts only.*** Safeway is a great option when needing a quick dessert Let all cakes sit at room temperature 30 mins before serving. Decadent and delicious at around $20-$25/ whole dessert. read more

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My fav Safeway. While I was in the checkout lane, I noticed this and had to take a photo. Always can find items on my list. Ready? Don't want to keep you waiting. GOT ICE??? read more

Safeway - Mega bags of ice Where's the party? - Grocery Near Me - Castro Valley, California

Shoutout to the bakery department at this Safeway! I ordered a gender reveal cake, and the decorator did an amazing job. Everyone was super friendly and helpful from order to pickup. (I added the flowers and larger pearls on top.) read more

Safeway - Gender reveal cake - Grocery Near Me - Castro Valley, California

I am so sick and tired of people bringing their dogs into a place that prepares food. I've seen dogs in the cart, peeing on clothing. Safeway does nothing. It's against the California health code unless it's truly a service dog. Safeway put up a sign like all the other better grocery stores. read more

Very nice Safeway Good parking Clean store Nice deli Best staff very friendly Good products Highly recommend. read more

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Efren in the Bakery department went above and beyond for me today. It's very much appreciated.

best in t he west i f you cant find it here they dont make it...Love there Chinese deli very well stocked. Deli is fresh and nice to look at. read more

Don't buy the $8 dollars watermelons they have sitting outside!!! They are not good inside, spotted yellow inner skins with decomposing fruit with rubbery texture. It won't even let me upload photos of it read more

Safeway - This brand - Grocery Near Me - Castro Valley, California

Officially the worst Safeway. I called an hour before my pickup order would be ready to get help modifying the order. They left me on hold for 20mins, then hung up on me. I called again, was left on hold for 20 mins, and when they finally picked up and I was explaining the issue, they hung up on me again. Like in the middle of my sentence. And it's wasn't a call disconnect, it was HANGING UP THE PHONE. I was not being rude or yelling or anything that could possibly justify this. read more

Racist guy works here his name is Nermin. Just went at 11 pm. Self checkout was closed. Went to the only lane open, he greeted the 4 customers in front of me. Saying hi would you like a bag. He completely looked at me and didn't bother to say hello or anything. read more

Usually when I patron this Safeway, they're ALWAYS out of stock on things and there isn't anyone restocking. However, today I went in around 1030am and EVERYTHING was stocked AND there were employees restocking small things here and there. What I have noticed with having two Safeways in Castro Valley is...the one up the hill (this one) seems to have a little more room in regards to it not being (or appearing) too busy. However, 9 out of 10 times they're out of items a lot. This particular was a 5 star day however, usually its a 2 star day so for that reason, I am settling on a 3 because its fair based on MY experiences with this location. read more

Baker (older short lady) at this Safeway has changed the baguettes appearance and taste from being the same to all other stores. It's heavy, smaller and seems old although she's claimed to have personally baked them in the morning. These baguettes are not the same as ALL Safeway by having taken away the quality, taste, freshness and enjoyment. This purchased reminded me why I stop shopping at 580 Market place Safeway. On the other hand, the deli meat ladies provided me with good costumer service. Consider retraining the baguette baker so this location can again sell fresh crunchy tasty full size bag baguette in sourdough and sweet taste. read more

In a time of uncertainty due to covid, I have to say that this Safeway is one of the cleanest ones! I love how they have someone who is specifically assigned to sanitize every cart and that there is a system in place that designates sanitized vs unsanitized carts. I love how there are practically always wipes (and hand sanitizer!) available for customer use so I can make sure I can wipe what I need to down as I go. Other Safeways are usually out of wipes and don't even have hand sanitizer available. I Iove how there are much fewer people who shop at this location so that it reduces the exposure and the patrons seem to also be much more careful than that of the Safeway on redwood road. During covid, I choose this Safeway over any other one. This Safeway seems to be better stocked w the items I need or want for the most part as opposed to other Safeways that often run out of popular items. There are some drawbacks at this location, however. The checkers tend to be less friendly and less willing to help here as opposed to the Safeway on Redwood. There are fewer checkers available, so the lines can be long unless you use self checkout. But during covid, I can't complain and still would rather come here because safety is my priority! read more

This is one of the better locations. Let's start with sanitized carts, clean and orderly products, helpful butchers, and the deli staff are outstanding! Plenty of parking too! read more

Everytime I go there something is expired !!! Even when expiration date is months ahead it still is expired !! Do not go here

2nd pickup order. Best customer service. This morning I placed an order around 630 am and it was ready by 8! Wow! Thanks to Erik for bringing my groceries out great customer service, had all my items and was very friendly. Store is always clean and well stocked. read more

Very rude workers who don't realize that they put out items to sell and yet get mad when we take items off of the shelves.

Floor manager wouldn't open men's room for three elderly gentleman. States she was too busy. When one stated that wasn't customer service she told him to shop somewhere else! Very rude behavior to folks who regularly shop there. Remember, there are folks around to see how you treat customers!This is why Trader Joe's and Sprouts have loyal customers. Their restrooms are clean and open. There are friendly and helpful staff and prices are better. Keep this place off your grocery shopping locations. Safeway Dublin is a much better choice if you are looking to shop at a Safeway. The main store near Redwood Road is better but parking is too congested. read more

I find that this location is easier to find parking and I usually don't have to wait long in lines to checkout. The thing that does take me a while (might be because I don't really live in the area and I am not super familiar with where products are) is when I am trying to locate a certain ingredient or product. For the time that I had been trying to find something and gave up when I couldn't figure it out, I have randomly asked other shoppers where it would be (like agave syrup), lol. Not sure if it is, but I think this location might be smaller than the one on the Blvd, but the ceilings are higher. Fun Fact: This used to be P.W.'s back in the day. read more

Growing up in the area, this used to be my go-to Safeway because of the convenience, proximity to the location, and the parking lot in general seemed nicer than on Redwood road. Over the years, the staff has gone from super nice and accommodating to now seeming like we're bothering them and interrupting their daydream session. Specifically one employee who's mentioned over 4 times in the past 6 months is Dorothy, with seemingly no meaningful changes from the management. She seems overly disrespectful and acts like her job is such an inconvenience to her. I tried to help her out by offering to bring an item closer to scan and she just rolls her eyes and tells me to put it down and says condescendingly "it's not time for that, sir." I shrug it off, maybe it's just a difference of opinion in hospitality. She then begrudgingly tells me to "pull up." So I walk up to the card reader, she rolls her eyes at me again then says "the cart. Pull it up." - maybe a misunderstanding(?) Then once I pull the cart up - I let her know I grabbed two containers of water in case she didn't notice - to which she responded more aggravated "I have good vision, sir." No idea what I did or said to deserve the attitude, but I won't be coming back - considering this employee has had several complaints against her and no change has happened. read more

Rather snippy service from cashier Anil. He didn't like where I placed the merchandise divider on the belt, said something partially inaudible, and then didn't bother to say thank you. Too bad, because the rest of the store was very clean and neat. Oh, well...back to Lucky's! read more

This is the worst pharmacy for any kind of customer service. I don't know how the clerk Stephanie has a job working there with the horrible service she supplies. She's very rude and has a nasty attitude. After this refill, we'll be transferring our perscriptions elsewhere. This review is fir the Safeway in the village. read more

Checker charged my wife SIX times for the same gift card and didn't void the other 5 transactions. Kept saying that the cards had already been activated. I wonder if that was actually true or if he got 5 gift cards for free. Well, it's Visa's problem now. read more

It was crunch time for the senior prom and we realized the flowers were lost in the shuffle. After calling five places and being reminded of the obvious "you should have pre ordered" the classic "we are booked" and the painful "tomorrow is Mother's Day sorry". I was directed from one Safeway flower department to this one. An angel answered my call and instead of making me feel lower than four flat tires, I saw the clouds part! Golden sunshine broke through and it was all rainbows and unicorns!! On the other side of that phone was Jane, of the Safeway flower department, asking what I wanted and assuring me she could do it. When others turned their back, this godsend provided solutions and fantastic service. The prom was saved!!! All was right on our world! Thank you Jane!!! We are grateful!!! read more

Safeway - This was Jane's Fantastical work!!! - Grocery Near Me - Castro Valley, California

Worst Safeway ever!!! Nothing is stocked and service is so slow! Hardly anyone working at the checkout counters. Sale prices for members do not automatically scan at self checkout. I bought pork ribs that were supposed to be on sale but realized when I got home I did not get the posted sale price. This place is awful!!! read more

Veronica and Peggy need to be fired not only can they not seem to work a cash register correctly charging the wrong amount to my card they have attitudes The other review was correct when they said they speak to people with a condescending manner Horrible customer service from them but I want to say thank you to The manager Jack , he was VERY. VERY helpful thank you to him and only him . !! read more

I went in after a long day at work at finding out some bad news about my mother. The last thing I need was bad customer service. I don't understand how they tolerate certain employees and allow them to continue working there. I've worked in customer service most my life and have never treated anyone like this. The day was also a hot day 100 degrees. I went shopping and everything was normal up until I accidentally forgot something and had to go back in that's when two ladies started to make sly and rude comments as I walked back in making jokes, then as I'm checking out at self checkout a lady makes more comment about the things I'm wearing. And as I'm walking out she then made jokes about how I smell and look. I don't understand what's wrong with me being human on a hot day right after work. read more

Second time I've gotten ice cream that seems to have been thawed out (possible in transport) and re-almost frozen). Since neither carton of ice cream was a cheep brand, it sucks to waste good money on inedible ice cream. Also, I rarely ask for assistance in finding an item, so having to seek out an employee only to find the item before she did was super annoying. Just tell me you don't know, but you'll ask someone. Don't have me wait for you for 5 mins, only to give up and find it myself. I mistakenly thought that someone stocking the shelves would be able to tell me where products were kept. read more

Wow, didn't realize I hadn't reviewed this Safeway. First, it's the nicest Safeway I regularly visit. They have a larger selection of items, particularly in the specialty section. This Safeway is laid out different than others I visit, but I've been here enough that I'm getting used to it. I often will do weekly shopping here over other Safeway options, even though it is the furthest away. Now this may sound silly, but one draw is the liquor here, at least what I purchase, is not under lock and key. That makes a big difference. When it's locked up, a person with a key must be tracked down. I also find the staff here to be super nice. Parking can be difficult during peak times, but isn't that pretty much standard anywhere in the Bay Area? As mentioned, of the three Safeway groceries I frequent, this is the furthest away, but it is my favorite. read more

worst safeway! they are never on time opening the store which is such lazy behavior! couldn't even talk to a manager on duty! they all need training read more

Wearing a mask doesn't do much good if it's worn below the nose. At 3:20 p.m. Monday afternoon the woman standing at the self-check had her mask hanging down. Wear masks. Wear them correctly. Just do it. read more