Updated... this business did process the charges, but the distributor has initiated a refund. You will notice that there is a comment added to my review basically calling me stupid and blaming me for their poor business practices. Best of luck if you choose to do business here, as I said before, their reviews are fantastic. Unfortunately, my experience with them - specifically this Raul, was worse than awful I am not new to gun ownership as he implies, nor am I a big jerk face or an idiot or dangerous as he implies. Maybe he's projecting a little bit....
I am seriously disappointed in this place. I read the reviews and was ready to sign up for classes and start building a relationship with a range in the north Austin area.
I was looking for a specific gun and finally found it online through this shop. I read the reviews here on yelp & on google and proceeded to order since they look legit.
I made that order and then in the morning tried calling just to let them know it was coming and see if they needed anything from me, etc. The phone rang, and rang, and rang and no one- not even a machine- picked up. So I tried a couple more times and decided to just stop by their store on my lunch break since it falls inside the open hours they have posted. There is a closed sign on the door. I thought, ok, they teach classes too...maybe they're short staffed today? Ok.
Try again to call. And again. And stopped by later that day, still closed, nothing changed. Posted a review on another platform saying basically just that I had ordered an item online but either the place has terrible customer service or they're closed. Idk. I was frustrated for sure, and confused. Well, once that post went up, suddenly they DO have employees so this guy calls me, they got my order, but sent it back to the distributor in retaliation for my review. I have not received a refund- yet-it was just today that he told me he didn't like my review of his barely open shop so he returned my order- it can take a bank a little bit to process a refund, so I'm not saying he stole anything. Just haven't seen a refund or even any evidence that the package was truly returned.
I will admit that in my frustration I hung up on this guy before I let my mouth run when he told me he didn't like my review so he sent my item back. Childish response to a childish man, I apologize.
I was frustrated before- but now I am angry. This place is just awful. It looks like they teach good classes by the reviews- but I wouldn't trade with them again. This was just an awful experience. read more