I paid in full for a six‑lesson driving program for my son, and only one lesson was ever provided. During that first lesson, the instructor accused my son of violating their cologne/perfume policy -- even though he wasn't wearing any. He had simply showered. Meanwhile, the instructor used a strong‑scented hand sanitizer inside the car, which made the accusation even more unreasonable. My son left that first lesson feeling uncomfortable, and things only went downhill from there.
When we needed to reschedule the second lesson, I gave a 22‑hour notice -- nearly a full day in advance. Instead of handling a simple scheduling change professionally, the instructor was dismissive and unwilling to have any real conversation. There was no attempt to communicate or problem‑solve. It was just rigid rules, demands, and inflexibility. At one point, the instructor even ignored me as the parent and tried to pressure my child directly, which is completely unacceptable.
From the start, the company found every possible way to nitpick, shift blame, and position themselves to charge additional fees or keep payment. They later dropped my son from the program by mischaracterizing my behavior. I was direct because of how I was being spoken to -- but I was not hostile. Their version of events simply doesn't match what actually happened.
Despite providing only one of the six lessons I paid for, they refuse to refund the remaining five. They've avoided the refund request entirely and continue to deflect responsibility rather than address the fact that they terminated the lessons and are now keeping payment for services they chose not to provide.
The worst part is the impact on my son. He was so uncomfortable with the instructor's demeanor that he no longer wants to take lessons with any driving school. He's decided to wait until he turns 18 rather than risk another experience like this.
Future customers should be aware of how this business operates. They enforce rules inconsistently, escalate minor or invented issues, and avoid accountability when challenged. My experience is not unique -- other reviewers describe the same rude communication, inconsistent policies, and punitive fees.
I fully expect the company to respond by deflecting blame, as they do with nearly every critical review. Their response will speak for itself. read more
