I'd love to give these guys an extra 5 because they're that good. On a zero-dark thirty Friday morning heading to work, the smallest 'whatever' hit the right side of my windshield. I thought I only needed a chip repair- but by the time I got to work, that chip stretched to a 5" crack. And by the weekend, that shit stretched way more. The good thing was that hubs immediately plugged in all the necessary deets on crack size and the location of it right from his phone using our car insurance app to book my appointment at no cost to us to get my glass replaced. The bad thing was, I'd had to wait til Monday afterwork to get my windshield fixed. I was really hoping for one of their mobile technicians to come to where I was parked by my job- but somehow, that wasn't available. Not far from The Container Store in White Plains, this Safelite came to the rescue just right. I confirmed my appointment at the "office" then spoke to one of the technicians who filled me in on how much time it'll take to replace the windshield. With a fleet of a few technicians, they made sure my car was taken care and I'd pick up my car in like 2-3 hours because of the "EyeSight" feature in my car that added extra time. When everything was said and done, I picked up my ride a little over an hour. Perfect. So aside from all the Debbie Downers here, Randy and his team were totally respectful and so friendly. Thank you!!! read more

I just had an great experience with Safelite in White Plains on South Kensico. They fixed my windshield quickly, professionally and efficiently. My experience with both Amaiya and Elise at the front was great. They are welcoming and expedient. Just what you want for first point of contact when you're dealing with a problem. I met George who replaced my windshield and made sure my new wipers were a perfect fit. The staff is friendly and inviting. But, I also make sure that I am friendly at first point of contact as well. We customers have a great deal to do with setting the tone of our experiences. I recommend this location highly. Hopefully, I will never have another glass problem, but if I do... I know where I'm going. Gina C read more

Great service and people. Easy to schedule, impeccable work. The technician was fantastic.

UPDATE: Damion was fabulous!!! He made sure everything was right, got me in and out immediately! I cannot say enough good things about him!! (The front end staff, not so much). read more

3 hours and counting for a new Camry. How hard could it be. Many other cars have come and gone. There must have been a mistake made on it.

DON'T TRUST THEM! They ordered the wrong part for my BMW and the tech guaranteed that it was the same. Don't bother calling their white plains phone number they never pick. Its 93 degrees and they installed a windshield without the sun barrier that was originally on the care. Customer service was is horrid. 2 hours on the phone between the Safelite warranty people who where dismissive and with an attitude, this location and my insurance company. We had to get a head supervisor involved before they would do anything. Save yourself the headache and find a different dealer. read more

These guys customer service & communication stinks. The technician broke my rear view mirror & I am waiting over a week for a replacement. I bought my own now . Very disappointed. 4 calls & still not resolved. read more

So professional and courteous. They handled my claim had me in and out in no time. Kudos to them!

My driver side windshield was replaced after job was done window would. Not roll up techcalled his manager and manager said I should bring it to the dealer that they had completed the job I told them why should I pay for the mess up and was told that they were done I told them ur not done I didn't have that pro lem till glass was replaced they just want to collect the money and I have to pay someone else to Complete there job there the worst Would never recommend them to any one stay away white plains shop it was an unbelievable experience read more

This is my 2nd review for this company ... the first one back in 2014. (see below). The only difference is that instead of a home appointment, I brought my car to the White Plains Safelite location. Well, eight years later and I'm still impressed with the quality of work. I dropped my car off at 10am. Billy told me it would be 3-4 hours (longer than usual as my Subaru now has front facing 'crash detection' cameras which need to be calibrated). Except for a minor mix-up with phone numbers when the job was completed, I'm still a satisfied customer. Thank you to Billy and the guys at Safelite Auto Glass in White Plains, NY. read more

Henry arrived on time and was extremely knowledgable. He completed the work in a little over an hour. I needed my whole windshield replaced. He also put back my registration and inspection stickers. read more

If you have any respect for your vehicle, do not bring it to the White Plains Safelite location. If you make it to the end of this story, you will realize this is not an indictment of Safelite in general (shoutout to the Stamford, CT location for making things right), but of only the White Plains location. I will apologize for the length of this story upfront, but it illustrates the incompetence of this particular location from the time I booked my appointment, to service completion. I had a crack across the windshield of my 2013 BMW 328 and had reservations around using off-brand glass as I have a HUD that requires a special coating. Working with my insurance, I asked for two quotes: one for the in-house glass brand, and one for BMW OEM glass. After my insurance agent conferred with Safelite, I was told it would only be $187 more for OEM glass. Fine by me. I booked the appointment. When I arrived at Safelite, I reconfirmed the quote upfront and was told it was, in fact, $350 more for the OEM glass. Having driven from Brooklyn for my 8 AM appointment, I was slightly annoyed but called my insurance company to figure out where the quote had gone wrong. It turns out Safelite had quoted the insurance company incorrectly. Annoying, but my insurance company apologized and covered the difference. After 90 minutes in the waiting room, one of the technicians came to tell me that he was about halfway done. I clarified that this was going to take another 90 minutes, and he seemed surprised to find out I had already been there so long (this is unsurprising given that the technicians at this location seemed more interested in standing around, chatting, than working). He mentioned that he would get it done quickly, and about 30 minutes later, brought out my car. After 10 minutes into my drive home, I started to hear a distinct wind sound coming through the windshield. I turned around and returned to Safelite, only to be given excuses as to why there might be a wind sound (e.g. "oh, you need to wait for the glue to dry, then it will go away.) Not buying that excuse, I asked them to take a look at it again and waited another 2 hours for them to redo the job. This time, the technician came for a ride with me, and alas, the problem persisted. Again, I received a host of excuses: the glue had to dry, my cowl needed to be replaced (although it wasn't causing me issues up until that point), etc. In one last attempt to placate me, the technician taped up my cowl (which did nothing to stop the wind leakage), and I drove home. (NOTE: I had BMW replace my cowl the next day, and it did nothing to solve the problem. Another $150 thrown away). On my ride home, it quickly became evident that there was URETHANE GLUE EVERYWHERE! There were globs of glue coming from all edges of my windshield, so much so that when I touched my windshield it covered my fingers. Thankfully this story had somewhat of a positive ending. I returned to the Stamford, CT location, where a consummate professional, in disbelief of the poor craftsmanship done in White Plains, cleaned up the mess and reinstalled the glass, and it is now good as new. read more

Safelite AutoGlass - Urethane glue seeping out from the windshield installation. - Auto Glass Services Near Me - White Plains, New York

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My car was actually left on a side street and was covered in bird poop when I picked it up, and you aren't allowed to get a car wash for 48 hours. Then when there was an issue with the replacement, they tried to say I need to replace parts on my brand new car.. of course with an attitude and dismissal. If you like ghetto service, this is your place! read more

First time coming here and it was very easy and quick. I had set up a claim with my insurance and Safelite was a recommend option so I decided to give it a try since I've seen commercials and when I got here. They knew exactly my claim. And what I came in for. They explained everything and future options in case my windshield had fully break. Great customer service. Overall a great experience. Really had no problem and my issue was fixed! Highly recommend coming here read more

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Anthony the "Manager" the S. Kensico Ave location in White Plains is rude, negligent, nonchalant, an unaccountable to say the least. His poor leadership has resulted in associates subordinate to him to be less than quality. I have had 2 appointments in the last week and my car has yet to be serviced because of piss poor customer service, lack of diligence and responsibility. Both appointments were canceled by safelite. The first incident, I recieved a text message at 2:14 pm confirming my appointment for the following day. The text message never said please confirm by any method. It only confirmed my appointment. I then recieved another text message at 4pm stating that my appointment had been canceled. When I called to inquire ANTHONY told me that is their policy. When I said excuse me he said yeah if you don't answer your phone when we call we cancel your appointment. So the fact that I cannot answer my cellphone during working hours and the fact that the 2 text messages were sent in less than 2 hours warrant my appointment being canceled. Made a 2nd appointment funny didn't get the text message that is apparently policy, dropped the car off at 3pm was told to leave and return to pick.the car up a 6pm. I then recieved a call at 330 telling me that my appointment had been canceled again because my new windshield was damaged. When I inquired how was my new windshield damaged and no one knew prior.to my appointment because clearly no one inspected it. Instead of apologizing and be accountable for the countless mistakes (seems more like habit) made he gave me big attitude as if I should not be frustrated. As if I did not have to alter schedules. He gave me responses like oh well, not my problem, and when I said I would not like to be serviced at their location and wanted my appointment scheduled elsewhere, Anthony replied with wonderful. Anthony is ruining the integrity of this business. Unfortunately I had to select 1 star if possible would have given 0. read more

Very different experience than the one advertised! Parking on the street only, appointment commitment not honored, grease deposited on driver seat, contact with Safelite to make the appointment was a terrible experience and they altered it a week later without discussion...just sent a text. Really disappointed a very poor experience. read more

Front window replacement by Ernest from white plains shop. Great job. Quick. Well done. Pleasant experience overall. Thanks!

As I walked into this shop I overheard one of the 'managers' speaking to Anthony at the front desk saying 'he can't get another bad review'; well bad news, here it is. I was informed that I would be there no longer than 2.5-3 hrs because I have a Subaru and something 'always goes wrong with Subarus' (or maybe you don't know how to do your job?). I was there for 6 hours!!!!! Not 3, or 4, or even 5 hours; 6 Hours!!!! During those 6 hours, the entire 'shop' got into a vulgar, loud, and violent verbal altercation with each other for over 15 minutes; with customers in the waiting room! My car is in that shop and these people are screaming at each other; you can't be serious!! Sounded like a bunch of HS kids screaming at each other; such a joke and unprofessional. As the day went on, the common theme was that half of the customers in and out were bringing back cars that were serviced there (White Plains location), and the jobs weren't done right. And here I am, one of those suckers. After 6 hours of work, these guys messed up the calibration on my Subaru and now it is on me to go somewhere else and get it done. I strongly encourage GEICO to drop these fools and if you must use Safelite, DO NOT GO TO THE WHITE PLAINS NY location. read more

First, they showed up at my house with the wrong windshield and after the time frame window they gave me, for which I took the day off of work. The installer told me that the 800 number dispatch lied to me, that they never spoke to him when they told me he was 20 min away. Waste of a day! Had to go to the shop for the repair, which thankfully they did as soon as I got there HOWEVER now the windshield is whistling which means it was improperly installed. So now I have to go back and hope they will repair it immediately and correctly this time. Will update but for now, 1 star because I could not give them zero. read more

We got a small chip in our windshield and we chose Safelite to take care of it. Our tech was Robert and he was just perfect to deal with. He arrived right on time, and fixed the problem in 20 minutes. He even offered to vacuum the car, a really pleasant surprise. Overall, I would definitely use these guys again for a repair or windshield replacement. read more

My car was broken in on a Friday and they couldn't take me until Monday, but it was ready so quickly and they were very kind and helpful

I have used this location a few times and have always had a good experience. I just bought a new car on Friday, and yesterday a rock flew off a cement truck and left a few scuffs on my windshield! I decided to visit safelight to discuss options. I don't really have the finances right now to replace the whole windshield, but I was worried these scuffs could worsen over time. I met with Billy when I came in, and he walked over to the car with me to inspect it. He had me pull into the shop, and explained the difference between a scuff and crack and what my options were. He even cleaned up the area for me! Very kind service, and wasn't trying to hustle me or push me to replace the whole windshield since it isn't a safety concern, it just looks like bird poop. Will continue to use this location! Billy and the crew were GREAT! read more

Can you give zero stars!!!! They say that we can drop off after hours and leave car in lockbox. But guess what nowhere to leave the car. So we go back the next week and drop off at closing time... bays are empty and they tell me I can't leave my car inside and that I have to leave car in animal hospital parking lot next door!!! Unbelievable... not to mention that I brought my car in twice before because they said the windshield was in.... I leave my car and first time go shopping and come back 3 hours later and my car hasn't moved ! Oops. They forgot to tell me the windshield in... 2nd time I go in the office and that's when they tell me they don't have the windshield. They should get better management and maybe safelite should take away their franchise rights! Do not go there! Go to the my kisco location! read more

I had windshield replaced and camera stopped working I was told by Ford that they are using Chinese glass and that distorts the camera view. And. Need to be replaced. Now trying to get them to change to oem windshield. Will see how that goes as. I can't even get to speak to a human read more

Do not trust this company at all!! They are using glass from China and do not stand behind it. We had a Honda windshield replaced this summer. The old windshield was 14 years old. The new one that was installed CRACKED all the way across the bottom the first time it snowed. We contacted the company and although they admitted to buying glass from overseas, they wouldn't stand behind it and do the right thing. Go to a real auto repair place and get a windshield that will last 14 yrs not 4 months. Update: What was the point of this company responding but not doing anything? Don't trust them. When we called to tell them about the windshield, the company did not say that they would come out and inspect it. They didn't ask us to bring it in to inspect it. They just said "too bad, we buy crap from China and you will have to pay for a replacement." Thanks for trying to cover your ass with worthless words. read more

So, I made an appointment for a windshield repair but it was determined that a replacement was needed. I returned a couple of days later but I had mistakenly arrived an hour early. The very polite and professional staff accommodated me anyway. I decided to go home while the installation was being done... I received the call that the work was done less than an hour later! This is the best service I've received for anything anywhere in recent memory. And... It rained heavily overnight and no leaks! I would recommend these guys to anyone. Five stars!!! read more

Calling this morning at 8 am I spoke to Anna who guided me through the process. She basically told me what I needed and was kind enough to make sure that our windshield was replaced today. However until we arrived at this location I did not know that the glass was not delivered as yet or that it would take two hours to complete the job. The manager was running between his desk and assisting the technicians making it hard for anyone to get their issues addressed. He needs a receptionist to assist with phone calls or help people arriving when he is unloading glass or other materials and even having a car towed. I was lucky that Germaine the technician came inside to assist someone else. He took my car keys and brought the car inside and handled the replacement of the glass in a professional and timely manner. He gave us the instructions for why the ca had to be kept dry for 24 hours. He did an outstanding job and managed to save both stickers so we did not have to get them replaced. Thank you Safelite and I also want to thank both Anna and Amanda for their help and understanding. In order to handle certain family needs we needed the replacement to be done today. Fran Lewis just reviews Mj magazine Host of literary viewpoints on blog talk radio read more

My windshield glass was replaced 8/17/20 and I had a great experience with Jayquan of Safelite White Plains. He was very friendly and made sure I had no concerns. He also made the experience easy for me. Although its the same day my glass was installed, it looks superb. read more

15 months subsequent to my first windshield replacement I am need of a second windshield. I went to the Safelite website for a quote, am given a price that seems reasonable enough, and book the first available appointment, which is Monday morning (5 days away). I get the confirmation text and email, and spend the next two days counting down the days until I can commute without peering through a spider web of cracks. As I'm getting ready to leave work on Friday evening, I receive a call from Safelite. I think they're calling to confirm Monday's appointment. Lo and behold, the call is to inform me that the price will be $300 more than I was quoted and to ask if I still want them to go ahead and order the windshield. I'm honestly not sure if I'm more disgusted at the substantial price increase, or the fact that they waited until the last minute to start the order. Even if I hadn't been scared off by the sticker shock, there's no way they would have honored the Monday appointment and I would have had to wait the better part of next week. Either way it's clear that they don't value my business. And to make matters worse, I turned down a different quote two days ago because of Safelite's price. read more

I needed a original windshield replacement not a Aftermarket part And they were great in helping me with process to get it done the same day. The technician even gave me his cell so we could stay on top of it read more

This was the first time I've had a ding in my windshield and Safelite's commercial kept singing in my head so I got on their website which is VERY user friendly and it only took about 5 minutes to complete everything. The website took my insurance info and got everything set up and I didn't have to call anyone. Their times fit my work schedule very well and they came right to my job. They kept me well informed of when they were going to arrive and called me right before they got here so I could meet them. These gentlemen were extremely polite and very professional and in about 15 minutes they called to let me know they were done and then they were on their way. The work they did was most excellent. I highly recommend this service. read more

While they successfully replaced my windshield (on the second attempt), they broke my sun visor. Now things happen but it has been over six months and they still "haven't gotten the part" to fix it and have recently stopped even taking my calls. Very frustrating. read more

They were very professional and pleasant. They accommodated my last minute appointment and did an excellent job. I highly recommend this place. read more

The first time the technician came, Colton was very prompt and got started working on my car right away to fix the chip and small crack which then turned into a bigger crack as he was trying to repair it.. After scheduling the next appt, the next technician came towards the end of the time window (eg. 8AM-12PM, arrived at 11:35 AM), which was fine because I didn't have to go anywhere within two hours after 12PM. The whole service was hassel-free and I didn't have to worry about my car and I was notified when it was finished. He did a fast and good job in replacing the entire windshield. It was barely an inconvenience especially since, it was being repaired through comprehensive and I wasn't worried about the cost. They also came to my place of work and did all the repairs in the parking lot. Everything was great, the only thing that I wish was offered was a clean up of the inside of the car after a service such as replacing the entire windshield. There were bits of glass, dirt and dust over the whole dash, steering wheel and it also got in my front speakers, and the vents. Some glass and dirt also got on the seats. That is the only thing that I wish was different. I feel like I shouldn't have to clean my car after getting it serviced.. but maybe I'm being naive? All in all, it was a good experience. read more

Super easy to book an appointment, they handle all the insurance stuff too. Had my new windshield installed in just over an hour, Very friendly staff, couldn't be happier with the service. read more

Probably the easiest transaction I've had and dealing with a repair of a car. They came to my job, replaced my windshield and then left. Super easy. I was not at all inconvenienced. read more

The Cross Bronx Expressway got me again! Amir from Safelite saves my windshield and it only took 15 minutes. I was so worried about the crack spreading. read more

Easy to schedule and the technician, Steven, was prompt and professional when he arrived at my home to fix my cracked windshield. Highly recommend! read more

I made an appointment for my windshield replacement at safelite office instead of at home because of "calibrations" needed. The appointment was for 9a and I was told it would probably be ready by noon but they would text. At12:48 they sent me a txt the car was ready. When I got there to pick it up 10 mins later I waited and was told another 10 mins. After a half hour I was told there had been a problem and it could be another 30-40 mins. I asked that they drop the car off at that point and they refused for "liability" reasons although they drove my car all over creation for almost 3 hours "recalibrating" it so not sure why they couldn't ride by my house 5 mins away. customer service was terrible. I had to go back and get the car later but my 3hr appointment turned into they had the car for 6.5hrs. A phone call to tell me not to come would have been appreciated and their attitude that the whole thing was no big deal was such poor service. read more

I had two different services with Safelight. Windshield replacement went well. Second was windshield repair (small chip). I had the technician come to my home which was very convenient for me. He was friendly and explained everything before and during the process. read more