I got a chip in my windshield while driving on the highway. Since the chip was smaller than the size of a quarter, Safelite was able to repair it instead of replacing the whole windshield. I made my appointment online, which was pretty easy. I filled out the form and was also able to file the insurance claim through the process, which made everything more convenient. When I arrived, I waited in the lobby while the repair was being done. They had coffee, water, and Wi-Fi available, which was nice. I arrived around 9:45 AM and the repair was finished by 10:34 AM, so the whole visit was fairly quick. The technician who helped me was Edwin. He did a great job and explained everything clearly. He also let me know that there weren't any restrictions afterward, such as getting my car washed with a pressure washer. Overall, it was a smooth and easy experience. The repair was quick, the process was convenient, and Edwin provided great service. I forgot to take a before repair pic, but the after pic you can see the chip filled in. read more

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I am writing to express my disappointment with the service I received from your store manager, Christopher Gomez, following my windshield replacement. I chose your company because of its strong reputation and expected a high level of customer service and workmanship. Unfortunately, my experience did not reflect those standards. After noticing what I believed to be an issue with my windshield replacement, I returned to the store to have it inspected. Rather than taking the time to examine the windshield or investigate my concern, Christopher Gomez immediately told me that the issue was "normal" without even checking it. Dismissing a customer's concern without a proper inspection is unacceptable and left me feeling that my safety and satisfaction were not important. A company with your reputation should be represented by managers who take customer concerns seriously, provide professional service, and are willing to inspect their work before making conclusions. Experiences like mine can damage the trust customers have in your company. I hope you will address this matter and ensure that managers and employees are held to the customer service standards your company is known for. I also encourage future customers to carefully inspect the completed work before leaving to ensure everything has been done properly. I would appreciate a response regarding how this matter will be addressed. read more

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This place is terrible please AVOID Had to miss two days of work bc they scheduled us for a home visit and never showed up. Made us wait the whole time before they called and told us they can't make it. Come to find out when we called they said a home visit won't work with your car bc it need to be In the shop to be calibrated. The person on the phone said with our car they should have never scheduled a home visit bc it wouldn't work. So we got an appointment for 9:30 at the shop and when we got to this store the manager told us we don't have an appointment here. When we clearly have an appointment confirmed. May 22nd we confirmed the appointment which you can see in the screenshot . They said it was cancelled by safelite themselves. Day 2 of waiting my time. This place is terrible. Do not come here go to CALIBER COLLISION! They are great and helped us same day. We was glad to give them our service, they made 2,500$ off our business. That's what good business gets you. Please stay away from this establishment. Our time is worth more than money and safelite DOESNT VALUE EITHER OF THEM. Waste of time, completely unprofessional. We have messages and conformations as well. Do better, be better. It's embarrassing when your competitors are better and more on top of things and willing to help so business can be done. Terrible business and practice. We also had it verified with our insurance before arrival. Our insurance also said no one canceled it and they have access to the database and said everything was a go for today The man working clearly didn't wanna do a 2026 gle amg. Lazy company and employees Do better. Go to caliber collision read more

Safelite AutoGlass - RUN AWAY Don't come to this place please run. All they gonna say under the comment is, We're sorry we suck, have a good day. Please run - Auto Glass Services Near Me - Pasadena, California

My wife needed her car windshield replaced. Made an in home appointment for today and they called and texted us promptly and let us know possible time frames they would be arriving. David I believe his name was, was professional let us know how long it would take showed us before and after. Let us know about being able to get wet or using a car wash. Did not go through insurance. Cost around $250. read more

Safelite AutoGlass - Auto Glass Services Near Me - Pasadena, California

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It was for mobile service. my windshield was cracked about the size of a quarter from a rock on the freeway. I made an appointment two days later technician arrived to my workplace and in less than 20 minutes, the ugly spider crack was gone! Almost undetectable, very courteous service by Rafael. I'm very glad that it was taken care of very quickly without hassle. This is the fourth or fifth time we use Safelite and they've always provided. Excellent service! I was also able to use $25 off promotion. read more

Safelite AutoGlass - After - Auto Glass Services Near Me - Pasadena, California

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They did not bill insurance, paid out of pocket. Literally rained one drop and didn't contact me, just had me wait and I had to drive there because their phone didn't connect. Didn't explain or point out flaws in the work, lied, and then threatened me by voicemail when I left a review. read more

I caught a foul ball on my windshield at the Little League game. My insurance company claim web site was linked to Safelite which made it easy from the insurance standpoint. From that link I was able to make an appointment for the next day at my home. I was notified tech would be there between noon and 4 pm. He arrived at 5:10, so I had an entire afternoon wasted while I waited. Windshield installed quickly, but tech gave up on calibration at 7:45 pm. He said the technology takes longer than the scheduler allots for them even if they can accomplish it (which he couldn't). So, I had to drive to their location and have the calibration done, which took about an hour. I would say that the service was good from the personal side, but poor from the management / logistics side. read more

Want amazing service? Want the job done right? Want a reputable company that does glass on your auto repair? Want good communication throughout your repair journey? Free beverage or coffee while you wait? Want a good value for the work they put on your car? Stop right here and go with Safelite! I have been using their service more than a handful of times in my life. They never disappoint me. From making the appointment to payment and how it all works with insurance claims, these group of staff are professional. I recommend! Service 5/5 Communication 5/5 Value 5/5 Restroom cleanliness 5/5 Service commitment time vs. actual time 5/5 Thank you for a job well done here! Well done! Special thanks to the location manger/leader: Quinones Thank you!! read more

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Went in for a windshield replacement & calibration. I made the appointment online. My appointment was at 8am and I was out of there a little before 11am. I did go have breakfast a few blocks from there went back to safelite and sat there for a bit until they finished with my car. They have a TV, restroom, chairs, complimentary coffee & water. Everyone was really nice very respectful. Once my car was done David Ford called me and came to meet me in their waiting area. Really nice guy very professional. He explained to me what I need to know about my replacement. Thank you David and everyone involved in the service I received today. Listen guys I know it's a little pricey but at the end i had to replace my windshield and the process to do it here was so easy and I definitely do not regret it. Thank you guys read more

Safelite AutoGlass - Inside waiting room - Auto Glass Services Near Me - Pasadena, California

Highest level of professionalism from Kevin. I walked in to inquire about chip fill repair and he walked me through the process. Answered all my questions. And shop was able to do repair while waiting. High marks for Kevin in customer service! read more

Disorganized and Terrible billing practices. The OEM glass replacement was approved by my insurance. For whatever reason, this information was not documented by safelite. When I noticed this on the estimated charge, I contacted safelite and my insurance to resolve this and before the service was completed, I was issued a new receipt showing only my deductible. Despite the approval and the changes invoice, my card was charged the deductible of $500 plus the up charge for the OEM glass, totaling $674.18. I have reached out to customer service at least 7-8 times since the glass was installed on Friday and I've been told the local shop needs to fix this. The customer service team reached out via phone, email, teams message and district manner but no one from the shop contacted me or Adjusted the bill. How can I get a refund if they refuse to acknowledge my complaint? This is just bad customer service on the shops part. After numerous calls to the corporate line, I was finally able to reach someone in the billing department and the rep, Colleen was terrible. She not only had an awful attitude and talked over me, but she kept citing and relying on incorrect information rather than listening to me. Here are the facts: Despite the online portal saying that I was only supposed to be charged the deductible, I was charged more as is evidenced by the receipt I issued and the posted charge on my credit card. This has taken too long to resolve and I have wasted hours of my time that I will not get back on the phone with safelite's customer service team. I would like my money refunded asap, please as you all have no rightful claim to this overcharge. read more

I had the misfortune of needing my windshield replaced and the only place I could think of was Safelight. We've all seen the commercials of how easy and convenient they are, and that definitely was the case for me. My windshield broke on Sunday and I was able to start my claim and book an appointment with them on Tuesday. I brought my laptop with me so that I could do some work and they had these small table trays you can use and even free WiFi! They had a great coffee and tea station with water as well! All the comforts of the office while you wait to get your windshield replaced. The staff was friendly and accommodating, and even on a busy day we're able to get the job done earlier than they quoted! I was in and out in under 2 hours! The windshield looks great! read more

Safelite AutoGlass - All the comforts of home while waiting for my windshield replacement. - Auto Glass Services Near Me - Pasadena, California

Great service from Chris! He helped with my chipped windshield and made the whole process quick and easy. Fast, reliable, and professional service. Highly recommend! read more

Ooofff. Had a 930 Saturday appointment to replace my work truck windshield. The guy behind the counter was clearly sick and coughing all over the place. He tells me it will be done in 2 to 3 hours. I come back in 2-1/2 hours and he says it's going to be done end of day and they will call me. They close at 5 so I call them at 4:15 and you can't get through the automated system. They aren't open on Sunday so my truck is going to be stuck there all weekend. They call me at 4:35 and I race across town to get there before 5. Coughing guy says I have to talk to their technician. They can't find the technician. They open the door to the work area and there's loud rap music talking about getting they d#ck sucked. Coughing guy asks me if I talked to a technician. I reminded him that I have no idea who that is and that he went to find him. The glass looks good so that's 2 stars. I'd give them a negative number for customer service. This place is a joke. read more

No- No-No Terrible customer service I'm so glad my appointment fell through because I found a fabulous place with over 50% off their price. read more

I requested a mobile service for 2 cars and chose between two time frames they optioned. I confirmed their text the day prior for scheduled time frame. Day of received a call saying that service will be pushed back towards the later part of the time frame but service will be completed. 15mins before time planned for during the call, I received a text saying that now the eta is pushed 1hr past the scheduled time frame. What?!?! Why have an appointment system if you can't maintain it??? Not enough technicians to meet demand??? Don't over schedule, specially when you are offering specific time frames of 4hrs to start a job. read more

Safelite AutoGlass - Appointment email for 1 car - Auto Glass Services Near Me - Pasadena, California

I paid Safetlite $180.00 on May 1, 2025 to repair my Audi S8's windshield. It had a small chip in it and the technician was able to fill it where it wasn't visible anymore and it didn't expand. He was professional, on time, and almost like the commercials. Zero complaints with the technician and the repair process. The problems arise when the repair doesn't work and you want to make a warranty claim. When you try to call and tell them that the repair didn't work, in my case it didn't expand but the chip became very obviously visible again, they tell you to file it through their website. When you go to their website it tells you to call them. When you choose the warranty option it tells you they can't process your request and they hang up on you. Essentially, you have to call their regular sales line to speak to someone. Once they pick up and you tell them you are calling for a warranty claim the first thing they tell you is they don't have warranty's they have guarantee's and the only thing they guarantee is the crack won't be worse, buttttt, if it does get worse you can get credit towards a new windshield. I told them my crack didn't get worse, the repair you did failed as you filled in the chip and the now that same chip is rearing its face again. The lady quickly pivoted to we don't do repairs twice so you'll have to buy a new windshield. Any word that came out of my mouth was met with a, sir there is no warranty you need to buy a new windshield. I understand every windshield isn't repairable and things happen but it is very apparent now that their whole repair process is setup to make you purchase a new windshield at a far higher price than what a local mom and pop would charge you. Thank you corporate America for ruining another good company. Just skip these people and take it to your local glass shop and get it replaced or filled properly. read more

Today, I made an appointment to fix windshield crack size of less than a dime at the $146. They made bigger cracks size of IPhone and sales manager Christopher Gomez said the entire windshield needs to be replaced $970. No monetary compensation nor apology at all but kept on saying to pay more and replace it. What a shocking fraud. I will go through complaint process to find my right. DO NOT go this place. read more

Made an appointment at the Pasadena Safelite location to repair a small chip on my front windshield. Upon arriving, I was greeted by a friendly man who asked if I had an appointment. Once confirmed, we walked out to my vehicle where I showed him the damage. He said they can repair but that there was a 1-in-1000 possibility that the repair attempt could lead to further damage to the windshield. Additionally, he noted that the repair won't make the chip "disappear," but rather fill and seal the area to prevent further damage. After agreeing to everything, including the $150 repair estimate, I handed over my keys and sat in the waiting room while the work was done. The waiting room is small, with a few chairs, a water and coffee station, some cell phone charging cables and a small TV. During this Saturday morning, there ended up being about a dozen people picking up, dropping off or waiting for their vehicles. About 30 minutes later (right within the estimated time provided), my car was ready to go. Everything looked fine and it was repaired as expected. Since the repair, we have had a few days of rain, and no further damage has occurred. They also mentioned that some insurance carriers (i.e. Safeco) will repay the amount you paid without any liability or claim adjustments. Overall, service and price was good and as I expected for this location. read more

Everything went super smoothly to schedule and get the work done to replace the windshield and recalibrate the cameras on a 2022 Subaru Forester. Both drop off and pick up were fast and payment was easy; Safelite dealt directly with the insurance (Auto Club - AAA) after I scheduled online. There was a faint rustling noise coming from the windshield at high speeds at first but that went away after a couple of days. The driving assist cameras stopped working around 90 days after the repair and the problem went away after a few days. That highlighted for me that the Safelite warranty on camera calibration is only 30 days. It would be awesome if Safelite increased that warranty period. I believe the warranty for the windshield itself is better than the dealer; they should have a calibration warranty to match. read more

Wham Bam, fixed in no time I had a growing crack on my windshield and needed it fixed as soon as possible. Safelite made the whole process super easy. I was able to have them file a claim and schedule an appointment for the very next day online. They contacted my insurance, confirmed the deductible I would need to pay, and got everything set up within the same day. The appointment itself was smooth and efficient. I dropped off my car and about an hour and a half later, it was ready. They advised no car washes for 24 hours, and I'd also recommend leaving your windows cracked a bit when possible since the adhesive or chemical smell can linger for a couple of days The new windshield was crystal clear and they recalibrated everything. It was a great experience and way easier than I had anticipated. The price will vary from place to place, but it was definitely a better value than going through a dealership. For the ease and quality of service, it was a solid choice. Thanks Safelite! :-) read more

I rarely if ever give slightly lower star reviews because I do not want to hurt businesses. But in this case I would like to hold companies accountable in their pricing and want to give fair advice to new customers. Most IMPORTANT, this rating is Not bc of insufficient customer service nor the quality or competency of service. In fact customer service is very good. I can not speak for car service since I did not choose their business, I would assume their service is professional and excellent; but you can read other reviews of customers. They are receiving a 4-star rating specifically for the cost of their quote which was significantly higher. A rock cracked my windshield, Safelite was referred to me by a bodyshop. They were the first quote so I did not have a reference for what the job cost. I thanked them and told them I was going to compare with other quotes. I received 5 additional quotes which were all around 25% lower than Safelite. To be fair I asked "apples to apples" quote including; parts, labor, and *Recalibration (check to see if your yr model car needs recalibration). Quotes without calibration came in about 60% lower than Safelite whos quote did include calibration. I found a reputable Yelp company that did an excellent job for 65% lower in less than an hr. which included recalibration. I am not discouraging or dissuading you to go to Safelite. If you do, I am confident you will get excellent service that you are satisfied with. I am just recommending checking other "apples to apples" quotes if you'd like a competitive price. read more

Great, prompt, friendly service. I was in and out for a resin fill in about 20-ish minutes. Both technicians that I came into contact with were really friendly. The waiting area was clean and there is a bathroom and coffee available. read more

They replaced my windshield with glass that had a large distortion in the center of the windshield. I noticed right away and called as soon as I got home. The employee promised that the manager would reach out. They did not reach out. The work was sloppy. Bad quality. Bad customer service. Bad responsiveness. read more

ARREST THIS CEO!!! This company makes the DMV look like Disneyland!!! Read the reviews before you give this incompetent, uncaring, scamming company a dime!!! I would rather drive around with no windshield in a rain storm than deal with these morons!!! It was supposed to be a simple windshield replacement handled through my insurance company with a hundred dollar deductible. I filled out everything including my vin and set an appointment for 9:30am sat. A couple days later I notice they want to collect $1000... Then I get a phone call from a guy saying I owe $590. I still haven't been to my appointment and thought this is some type of scam. I explained to the guy I'm only paying $100 and told him my agent will call him and explain how the program works in case he's new. I finally showed up for my appointment 30 min early and not one place to park. It was a complete madhouse. I walked inside and a guy said they need it all day and to pay $600 + .... I explained again about the program that Farmers AND SAFELITE have and it's only $100 on my end.. he looked as confused as a 5 year old in Harvard medical school.. he didn't even offer to look into it. AND to top it off, they ordered the wrong windshield.. RUN from this complete JOKE of a shop. You know you're dealing with idiots when every 1 star review has a response from them saying "thank you for your feedback". NOT 1 says we will fix it or correct it immediately!!! You could say "These guys ran over my dog and broke all of the other windows in my car and poisoned me and at the end of the review you'd see a response "thank you for your feedback we'll notify our team". INCOMPETENT INCOMPETENT INCOMPETENT IMBECILES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I couldn't give less than 5 stars! Really. I had an appt and arrived a little early. Went across the street to get my hair cut and before my hair was done, my car was ready. The guys were nice, and efficient. I left happy. Thank you! read more

Just the facts: Friday, July 18 - car window was smashed. I made an appointment to get my car fixed the following Monday Monday, July 21 - Luis comes to fix my car. Turns out they need to order an extra part (a regulator) to get my window fixed. Luis tells me he'll order the part today. Manager Chris confirms later on the phone he ordered the part Monday July 28 - I called Joseph for an update on the regulator and he said that it had arrived that morning, and that he could get a technician out the next day Tuesday July 29 - Technician calls to confirm an ETA and I ask to confirm that he has the regulator. He says that he does not have it. I called Joseph to clarify what's going on and Joseph said that he never told me he had the regulator but that he remembers talking to me the day before. He says he thought I was asking if they had the window glass. I reminded him that a week prior Louis had come with the glass, so I knew that they had glass, so there would be no reason for me to call asking if they had glass. He tells me he will order the regulator and that it will arrive in seven business days. Friday August 1 - I call manager Q and Joseph to get an update on the part and they tell me that I need to be patient because these things take time. Wednesday Aug 6 - Q tells me that he has the part and that someone will be able to fix it on Saturday. Friday August 8 - I call to confirm my appointment for Saturday and make sure that they have the parts. Joseph confirms the appointment and that he has the parts. Saturday August 9 - I call at 9:30 AM to get an ETA for when my technician can come fix my car. Manager Q says no technician is available to come to me and that I have to come to them to get the part fixed. If you notice, I've had to call every single time to get an update on anything. In many of these instances, if I had not called, I would never have heard back from them at all. I've known people to have great experiences at Safelite, I just think this team is having a really hard time helping people and communicating with clients. read more

My tech was wonderful! My appointment was scheduled at 3:30. The tech told me it would take about 30 minutes, the service was done in 28 mins! I only had a chip to fill so my insurance covered some of the cost and it was reasonable, under $100. It looks much better and it'll stop it from spreading x read more

THANK YOU PASADENA SAFELITE AUTO GLASS!!! Just like Christine H., I needed to get my windshield replaced. I checked my insurance (USAA) because I had auto glass coverage and saw that Safelite was a trusted partner for windshield repairs and replacements. I looked up Safelite locations and Pasadena was the closet for me. I started the process on Safelite's website on Thursday night, 10/03/24, got a call Friday morning, 10/04/24 from a USAA/Safelite rep to schedule my appointment which was for 10am Saturday morning, 10/05/24. Very easy and quick process. Saturday morning came, I pulled up and the parking lot was a little full (luckily there was an open spot for me to park in). I arrived about 10-15 minutes early before my appointment. I walked in and was greeted by the front desk worker (didn't catch his name) and he checked me in/got my keys. He also told me that they were a little behind schedule so it was going to be 2...2 1/2...maybe even 3 hours of a wait. I told him, no worries, because I brought everything with me that I needed to occupy myself while waiting. I brought my iPad, my Nintendo switch, all chargers, water, and other miscellaneous things (but forgot to bring my snacks/candy which I was bummed about). Anyways, totally understand schedule delays. Life happens, we don't live in a perfect world. So pro tip to all, if you're going to wait in the waiting room (or any waiting room in general) bring things to occupy yourself or go somewhere to occupy yourself while your car/window is being serviced. This location is literally next to a lot of other businesses (which is a plus) such as a Spa right across the street (maybe go get yourself one) or walk to the many food places nearby. If you wait in the waiting room, it has chairs, charging stations or outlets to charge your stuff, TV, water/coffee/tea station, small tray tables, and a unisex bathroom. During my wait, whenever the front desk person would pass by (because he would go in and out to help the crew in the bays too), he would apologize for the wait and thank me for being patient and give me updates. Again, no worries and totally understand. I also got text/email notifications of updates as well, which was much appreciated. My car got done at 12:30pm (which was the time quote he gave me - 2 1/2 hours). Side note, the whole time I was watching Young Sheldon on Netflix and I went through 8 episodes! Anyways, I'm so happy that my baby is fixed and looking beautiful again! Overall, If I ever need windshield service again, you best believe I'll be back (with snacks/candy next time lol)! & I definitely recommend to all family, friends and other fellow yelpers to come here if you need windshield service too. One more time, thank you again to the crew that was working Saturday morning of 10/05/24!!! Keep it up! read more

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Went on a road trip over the weekend and my windshield cracked from a stray pebble on the highway. Went through GEICO and was glad that Safelite was under their recommendation. Chris Brewer made everything easy when I stepped in for my appointment. Both he and Ricardo made my visit painless. Low deductible on my end with an OEM replacement. Best deal I can ask for! read more

Update 8/3/2024: Received an email around 7-7:30 am. Someone from Safelite assigned us a new technician between 8am-12pm. Thank you to whoever did this!! On top of that, Pete, our new tech for today, called 20 min. before arriving. He came on time, called us when he arrived. He finished within 1-1.5 hours. Meticulous work, efficiency, and dedication. He was committed to the job despite having multiple bookings and having to report/be switched around 3 different locations. I am so grateful that he came in today to help us out. Pete is amazing! My experience has improved up to 4 stars thanks to the staff who provided us with another slot to Pete who worked with ease and even cleaned up afterwards. The 1 star off is just to bring awareness to the company for missed visits and for them to really care for their employees. Would return again. Previous review: Very disappointed. This is not the same company and team we worked with years ago. I made an appointment at least 1 day before, online, requested they come to us. Confirmation email received. Left work early. Waited our whole time slot from 1-5pm. No call or email update. It is already evening. Very unprofessional. 1 star earned at least for Pre-pandemic service, when we had the windshield replaced. Went to the shop in-person and they were accurate with time. That windshield is still strong today. The price we paid this year was just short of our deductible so we paid out of pocket. There are cancelling fees as well. We are stuck in a loop of rescheduling or paying cancellation fees. read more

Way more expensive by 300% than all the other glass replace businesses it's because they cater to insurance so they charge

Quality of glass is cheap! Didn't even last me 2 months. When I bought the glass I called before hand and asked about the warranty and they specified all repairs after the fact were covered. When I placed a work order to replace the chip or crack that was on the glass, they deemed it as a road incident and the warranty is voided! Even though I called before placing the work order and they said it would be covered! Save yourself money and go somewhere else! The warranty is a loophole to get you to pay more! Never again! read more

Thank you to Safelite [and especially Carmelo] for your professional and courteous service. I was in and out of there, including recalibration, much earlier than estimated. And thank you for maintaining a clean waiting area. read more

Unprofessional. Poor communication , causing inconveniences for customers ,waited 6hrs to hear that parts were not available

I made an appointment at 9:30am to fix the windshield of my car. Insurance agent told me I will need to wait around 3hours so i planned to walk to a college library to work. Things did not go as I imagined. It was delayed and I eventually got my car at 7pm. I would be so mad if it is not done today because I need to use my car. However, they worked hard to make it done anyway. Staff at front desk was very gentle, and the technician Carlos was very friendly and informative. I had a couple of questions and he explained all to me when he had to go back home. Price seems reasonable, and in terms of service, their attitudes were very professional. Regardless of a long waiting today, i would visit here again if i have to fix my window or windshield. read more

My wife was sent by the insurance to fix her windshield. They sprayed solution and wiped it. $150 please. Dont be fooled by their useless attempts. They wont even call the insurance to fight for you to get a proper replacement read more

service is great. They did what is supposed to be done. This is my 1st service for my 5 year old Tesla Model 3. I initially hesitant to acquire their service unfortunately my insurance carrier can only accommodate it, rather than with direct Tesla. Let say how it goes with the quality. I will add any comment at a later time. But i am impress with the result. Now need to add tint on it as the sun here in SoCal is unbearable. read more

From making my appointment to the final outcome, everything was more than amazing. My rear windshield had completely shattered so I needed a replacement and they did such an amazing job. For the price, I was more than satisfied with the care and service provided. Thank you! read more

Didn't have necessary parts in stock when I made an appointment 4 days ago. My car was sitting there for 6 hours and no update was given to me until I called to check on status. Needs better management and customer service. read more