We utilized Safelite with insurance for a glass repair and couldn't be happier with the experience. They contacted us within 24 hours of placing the claim and had us scheduled for repair within 2 days. The only reason we couldn't do mobile repair was due to our specific vehicle type requiring recalibration for the safety features on the dash/glass (cameras, auto cruise control, etc.) but that was explained before scheduling. Communication was great throughout the day of repair, both through phone call and their mobile website tracking. The glass repair cost was comparable to other places we checked before going with insurance. Overall we were very happy with our service and after several weeks and a car wash later, everything still looks great! (Sorry no photos with this one!) read more

Very friendly service. Got my window fixed really fast and fit me in the day after I needed my window fixed. Would recommend!

Rock chip in windshield. Safelite wanted $165 for a simple repair (not including wiper blades and not including watershed coating), couldn't get me in for 4 days, and wanted me to leave my car ALL DAY. Instead, went to Omaha Glass Pro, who charged $25, required no appointment, and they had my car 20 minutes. Do your research. read more

From start to finish this was a very positive experience (other than the chip in my windshield!). I went to the Safelite website and after answering a few questions I was provided a rough estimate of the cost and allowed me to immediately schedule with either the nearest location or a mobile visit to my house. The mobile repair is exceptionally convenient however there is a surcharge of approximately $20 and availability is several weeks out. I chose the in-store repair. I was pleasantly greeted and offered a seat in their comfortable waiting room. My car was immediately serviced and both the price and the estimated time to complete the repair were right on target. Now that the repair is done you would not even know that I had damage to my windshield. I am confident that the tiny dot on my windshield won't expand into a big crack and a more expensive problem later. Highly recommend Safelite auto glass to help you with any windshield issues. There are numerous locations around the city, which offers another level of convenience for servicing. read more

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The AI on the phone couldn't answer a question and then hung up. Good way to loose business!

Under 24 hours Travis came to my home fixed my windshild. That's great service. It's a reasonable price for service and warranty. Thank you so very much. It's cold today glass you could come read more

I will never use Safelite again. I had used them in the past to have a rock chip filled and had success. We recently had another rock chip that was smaller than a dime. They came to fix it and gave us a small warning that sometimes the machine can break the glass but it rarely happens, the machine broke the glass about a foot, all the way to the edge of the window. Their story turned into that it happens often. We did some research after the fact and saw that in fact this does happen very often. They then asked us if we would want to schedule our $700 window repair with them. They offered no help to help cover the glass they created a large crack in and we had to pay $500 out of pocket to reach our deductible and have fixed. read more

Misleading price quote. They take all your personal information to get a price quote. Then when you go to checkout on the website, it automatically adds a $39.99 recycling fee. That fee should be disclosed in the price quote since you are required to accept it or disposal of the old windshield. Shady business practices and horrible customer service. read more

Same day service. Clean facility with Free Coffee. The online app was user friendly and allowed me to put all my insurance information in so I did not have to pay a penny up front and deal with my insurance company for reimbursement. All services were explained to me in detail before and after the services were rendered. Staff were friendly and professional, which is rare these days. This is the third time I have used Safelite for auto glass repair and I highly recommend their services. I used the Ralston Nebr location. They always take great care of my. Much Thanks read more

Needed new windshield. Safelite was easy to work with and schedule in timely fashion. A different company had done a good job replacing the windshield a month previously -- it wasn't their fault we needed a new one so soon -- but could not fit us in for several weeks. Ahem, that doesn't work for a car windshield and rearview mirror combo. At any rate, Safelite got the job done when we needed it, reasonable price, no complaints. read more

filed an insurance claim to have a rock chip repaired, after waiting a week the tech gets to my house and runs his finger across the chip and accuses me of already having it filled and then states there is nothing that he can do and that it shouldn't spread. What? first of all why would I have it filled twice? typically once the work is done it is covered by that company. Funny thing is this is the company that put that windshield in my car in the first place after a chip spread a year ago. I called my insurance company who called safelite and she proceeded to tell me that maybe it was chipped when I bought the car or fixed by a dealer And that I could bring it down for a second opinion. No thanks, I mean I don't know how many times I have to say that it happened while I was driving the car a week or so ago when I scheduled the original appointment. Just a tech that didn't want to do his job and a waste of everyones time. I will be going elsewhere from now on. read more

I am happy with my new windshield but in the process your service man put down my hard top convertible and now I cannot get it to go back up and there is no way for me to reach and talk to a real person at your office to see what he did I was at the North 90th location my last name is DEANE read more

My windshield took some abuse last week and stopped a projectile from entering my vehicle on the freeway, probably from a large truck. I shopped around to find a reasonable vendor that could install a replacement that was not a standard glass windshield. Safelite ended up being the selection. I found an online coupon which helped. Calibration was an extra cost for my vehicle and I also had an after market camera recorder that needed to be resealed on the new windshield that they performed without any extra cost. Even though they requested 3 hours, it only took less than 2 hours. The waiting area was clean and I could have waited there but chose to drop off and return after the repairs were completed. Everything looked correct. Thanks for being flexible with days and times for installation. read more

Safelite AutoGlass - Auto Glass Services Near Me - Omaha, Nebraska

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I had the worst experience of any repair business I have ever used. Had an appointment to fix a small gravel crack in my windshield. The service person said it was a failed attempt. The crack is now bigger than before, the manager was not in, and I have been unable to reach a local number to talk to someone. The technician said my work order was removed from the system since it didn't work. I left without any paperwork to give to my insurance company to confirm what happened. read more

Took my car in on 12/30 to get a new windshield. Picked it up a few hours later. Today noticed there was tape on the top of windshield and on the top of the car. Called the office. They said it could be removed. I said I was worried about it damaging the paint. They AIA it would not. I carefully tried to remove the tape and paint came up. Contacted Michael​ Conove, Store Manager, office 402‑676‑319, Michael.Conover@safelite.com He said it was my fault for leaving the tape on for over 4 hours. He's unwilling to do anything to fix it or assist with fixing the situation. No information was given about the tape being there or how/when to remove it. Seems like something that they should have done in the shop. Buyer beware of this location. read more

Safelite AutoGlass - Auto Glass Services Near Me - Omaha, Nebraska

Excellent service! Alex came to fix my cracked windshield. It took him less than 20 min to fix the cracked. He was courteous and friendly. Afterward I couldn't see the damage area anymore except two tiny dots. Highly recommend this company! read more

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The repair was great but I'm very frustrated the technician left his tools in his back pocket and left big dents in my leathers seats when he was moving my car and working inside the car... just wish they took care of the rest of the car the way they did the window. read more

Our windshield had received a stone chip and we took it here to have it filled. It looked fine initially, but it soon spread into a crack. My insurance did not cover the cost of the repair so I was apprehensive about what it was going to cost us to replace the windshield. No worries. Safelite applied the money I paid for filling the windshield pit to the new windshield. They really went out of their way to get it approved due some insurance complications with my insurance. I was also pleasantly surprised in that the technician that installed the windshield brought the keys to us and explained the whole process and the dos and don'ts of carry for it. The technicians name was Jeffery and he was wonderful. The whole replacement took under an hour even with having to recalibrate the safety systems. I would highly recommend them. read more

The texhs were very professional, pleasent and did a great job. Accommodated us early and got us in and out very quickly. The service was fast and professional. read more

Got a heck of a starburst chip on my 1-1/2 year old car.. Set up an appointment online, very worried I'd have to get a new windshield, but nope. The chip was fixed very well, can hardly tell, and it was a bad starburst. So glad I drove up there. I know they provide on site service, just didn't use it this time. read more

Overall great experience!! Would highly recommend, they continuously called and texted me updates for my vehicle. They even have the option to come to you! Staff was very friendly and easy to work with. read more

my grandma and mom called this place and when they were done my grandmas NEW windshield was smashed and the did not put my moms rear view mirror wasn't put back read more

I had an appointment that was set up by my insurance company for Monday, July 5, 2021. The reason the date matters is that when I got there I was 5 minutes late. I did not see this as a problem since I was looking at 4 work bays that were all empty when I drove up and very few cars in the lot. My appointment was not only to replace a broken windshield it was to realign a camera behind the windshield for driving lane alignment. I asked and every told my no problem, they can do it. When I got there I was told that in the last 5 minutes my appointment had magically been given away and I would need to schedule later in the week. I don't know if everyone wanted to go home early because it was the day most of us were celebrating the 4th of July or if the only guy who could do the work didn't show up or if they just didn't want to do the work. Regardless I was treated very unprofessionally. I am a business owner and I appreciate that sometimes things don't work out but I never look at a customer and say, sorry you are five minutes late so you need to reschedule and by the way get out of here because I have a cup of coffee that I haven't finish. I would have accepted that someone didn't show up or if I was called before driving 2 vehicles the shop to drop off the car, and simply asked if I could reschedule. I am going back to the drawing board and finding a more reputable company to do the work. I can't trust the them to do the work correctly and if there is another problem, I can't trust them to tell me the truth. My recommendation, find a different company, there are several of the out there. read more

Had my windshield replaced here after it had initially been cracked. They then replaced the glass again under warranty, but I still had to return to the store and waste more of my gas and time. After it had been replaced the second time I assumed it would be good, I was wrong and the glass cracked 3 days after installation. I once again had to waste more time and gas to have my glass replaced. I am hoping this time it is good. If I was you I would not come to this store and look for somewhere else. They had also shown up late to an appointment scheduled 12-5 and ended up showing up at 6. Please don't go to this store. read more

Amazing. Easy. No hassle. Do I need to say more? Just call them for your auTo glass repair needs.

I was very pleased with Safelite Autoglass service. We were able to get an appointment the very same day and didn't have a very long wait for the service to be completed. read more

They fixed a chip in my windshield really quick, made sure my insurance waived the deductible, cleaned my windows, vacuumed my car, and gave me a little air freshened... Can't really beat that service. read more

Safelite AutoGlass - Auto Glass Services Near Me - Omaha, Nebraska

This place is amazing! If I ever need to replace a piece of glass in my car again, I wont even think twice before scheduling an appointment here. They went above and beyond for me the first time I came in. The service is fast and very high quality. They guarantee everything and the price is comparable to anyone in town. They even have mobile service for a great price. You just can't beat this place. read more

My pickup had its back window broken by a rock. Safelite scheduled me the next day. Finished the work in 1 hour and matched the window tint. And took care of my claim with insurance. My cost was only $100. read more

I had a problem and wrote a bad review before talking with Safelite at the Ralston store. I would like to apologize. After talking with Steven Smith and explaining the problem, they put a new windshield in and took the defective one out and the problem is gone. I would like to thank him and recommend highly the Raston store and all their employees. read more

The guy came in a timely manner and even cleaned up the extra glass in the vehicle. Kept me updated the whole time. Awesome service.

Had home in stall of my windshield. They arrived as scheduled and the install went fine. I am, however, hearing air coming in around my windshield now as I drive down the highway. I am afraid of winter now. I hated the crack but the breeze isn't much better. read more

Cant say enough good things about Safelite- they did a great job on 2 rock chips- literally cant not see either chip after it being fixed. The process was so easy- they came right to our house- fixed the chip and emailed the receipt. No contact- HIGHLY RECOMMEND! read more

Wow..what a joke this place is. Walk in at Noon, nobody at front desk. Wait a solid 5mins, one guy looks at me but decides cleaning a windshield is his priority and leaves me hanging. read more

Needed a windshield replacement, got a quote & scheduled an appointment, which was two days later, between Noon and 5:00. At about 4:10 they called and said they couldn't make it, but could come out next week. I had already paid, and didn't want to wait another four days, so I asked for a refund. The sad thing is, this the second time they've done this to me. read more

Easy scheduling, knowledgeable technician, friendly administrative staff, and a clean waiting space! I love the ease of online scheduling - I was able to make an appointment for later that day. The technician did a fantastic job on my windshield repair and vacuumed my floorboards as a kind gesture. The office associate was extremely helpful and patient when working with my insurance company to file a claim. The wait was less than 30 minutes in a new, clean waiting area. I would highly recommend using this location! read more

Fast service and decent pricing! Thank you safelite auto glass, my niece can safely drive back to her school. Love the mobile service although you have to pay for that also but it's worth it in the end. Saves time and worrying trying to drive with a cracked windshield. read more

This was one of the best experiences I have ever had! The attendant was very kind, courteous, informative and so genuine. The service was very quick, too. I would recommend this location of Safelite to anyone! read more

I recently had my windshield repaired due to a sizeable crack. I scheduled my service call online, which made things easy. The work was done very quickly (less than a half-hour), and the service tech was friendly and great to work with. I would highly recommend Safelite. read more

Appointment had to be set two weeks out. When the day arrive for them to come to my home they called and said they did not have an available technician and that I would have to bring the car to their shop. When I arrived at the shop there were several technicians standing around in a group not doing anything. There were at least two service truck sitting in the parking lot. read more