They asked for a 4 hour window to arrive. They showed up over an hour beyond that. No phone calls, no texts. Just shows up late and expects there to be no issues. I sent him packing. They can shove their glass up their hoohaa sideways. The worst customer service and lack of professionalism I've ever seen from a company this size. Just try and get them on the phone. There are no humans... EVER! I'm done with safelite. read more

Fernandez was quick to show up. Advised me that the weather was not too good, so he took my truck to the shop and replaced the windshield. Definitely professional and hard working dude! If you need a window replaced, this is the place and Fern is the pro to make it right! read more

Safelite AutoGlass - Auto Glass Services Near Me - Ogden, Utah

It's impossible to get ahold of their warranty department. I got my windshield repaired a couple of months ago. It started cracking due to poor installation and I had a tech come out to my house. A rock never hit that part of my windshield and they claimed that's what caused it. When it didn't. It only started cracking the last time it snowed. They won't repair it and I don't think they have very good customer service and they are crooks. I am going to go elsewhere to fix it. I wouldn't go here ever again. read more

Had windshield replaced on my 06 jeep wrangler. Hidden charges greatly inflated the price of replacement vs initial quote. Technicians did not read notes on my order. Did not have windshield gaskets and said I would have to order from dealer. They ripped my exterior windshield seal when installing and said nothing. On pre assessment, technician wrote that there were dings and dents on my hood but there are no dings or dents on my hood! They wrote this to cover their @sses in case they caused damage. Do not use this company! read more

Safelite AutoGlass - Auto Glass Services Near Me - Ogden, Utah

Subaru owners beware. This safelite will use cheap aftermarket glass that your vehicle's safety system cannot be properly calibrated through. Despite knowing this is an issue and causing problems for who knows how many Subaru owners over the years, they continue with this unprofessional and unsafe practice. They'll also drive your car all over the city to their other location near 12th St. MULTIPLE times to try calibrating it at that location, all without getting your consent or even informing you. I only know they did it because rather than informing me that they hadn't finished with my vehicle in the time they told me when I dropped it off, they waited for me to be dropped off at the time they told me it would be ready and I saw they were just driving it back from the other location for the 3rd time, all without the safety system calibrated. They also didn't offer to compensate me for my gas they used while being unprofessional and unsafe with my vehicle. After waiting over an hour in their cramped little lobby, when it was near closing and my vehicle still was not finished because the system could not be calibrated properly due to aforementioned use of inappropriate materials, they said I could come back tomorrow without even discussing with me that I live an hour away and had no ride home because I thought my car would be in proper order for me to get there myself. I had to take it to the Subaru dealership in Riverdale for the service department there to tell me that this Safelite used inappropriate materials which is precisely why, by the staff of the safelite's own admission to me when I asked why my vehicle wasn't ready at the specified time and they hadn't called to tell me, they "frequently have this problem with these make and models of vehicle." So they'll admit it's an issue but they won't be honest with you that it's an issue created by their corrupt business practices, nor take accountability for their lack of professionalism and consideration for customers. If you want your Subaru taken care of appropriately, to be treated with any amount of respect or decency, and to be able to trust your vehicle will be safely repaired to standard, I'd tell you to go anywhere but here. If you do choose safelite at any location, ensure they're professional enough to communicate with you and that they understand that the right thing to do is to use the materials specified and intended by the manufacturer of your vehicle rather than corruptly making a practice of using poorer quality materials not rated for your vehicle and pocketing the difference between what you and your insurance pay them for the appropriate and intended quality of materials. Hopefully then you won't have your time, money, and gas wasted, added insult to the injury of already not repairing your vehicle to standard which you and your insurance are literally paying them to do. Stay safe out there y'all. read more

My experience was excellent. Windshield was replaced. Excellent work and friendly staff.

They came to my home for a windshield replacement. They installed a defective warped windshield on me. I had to make a SECOND appointment and they took half of my day again!! they don't check their product before they place it in your car according to the receptionist. Do YOU have the time for poor quality?! I'm hoping the second replacement is of professional quality--friggin thing is costly!! approx $650. I didn't catch the defectiveness until I started driving around with it. And Im stuck at home an additional two hours waiting for the windshield to set after repairs so I can drive safely. They're supposed to be here 8am - 12pm it's now 11:17am and still no tech!! You really shouldn't use this company. read more

Had a windshield replaced. The installer ripped my headliner all the way accross the leaving edge and blamed the previous installer for not installing the window correctly. They said they aren't responsabile and repairing my headliner would be my problem. Now I have to seek legal help. read more

Normally I am confident in using Safe light auto glass. This time was different after my windshield had been replaced. The next morning I noticed my windshield looked blurry then looked closer I have a Ripple in my windshield and it's very distracting. Disappointed to have paid almost $350 for a new windshield just wish they had looked at it closer before selection to be approved for installation. read more

I have bad cracked on my windshield. After it replacement, it was so perfect. Very clean, provider me one free window spray and it powerfully cleaned. This place work harder. Thank you. read more

Safelite AutoGlass - Great, another big cracked. - Auto Glass Services Near Me - Ogden, Utah

As we were leaving Eccles Dinosaur Park with our toddlers, we noticed a hairline crack on the windshield of my partner's vehicle. As we were driving, we noticed the crack spreading. So, we decided to have the crack assessed in fear of further damage while we're driving home with our toddlers. He has USAA as his insurance; so he gives them a call, was told they only work with safelight so we head to the nearest safe light which suggests they are open until 5. We arrived about 4:45pm. Nobody's home. We primarily just wanted to get an expert opinion. No go. We contacted USAA, spoke to someone else who said we don't have to go through Safelight. Bummer that they weren't there when we needed them! read more

Safelite AutoGlass - Auto Glass Services Near Me - Ogden, Utah

This company is one of the worst companies to get someone on the phone. I had to drive down to the local shop to get the answers I needed. POOR business model to have ALL contact online. read more

I will never go back to this company. I have had windshields done on my semi's a few times with them. The most recent was 2 weeks ago. Let me start off by saying this company lost me money. On the first day they were supposed to be here between 12 and 5, well about 5 I got a call saying the tech went home sick. So I lost work because my truck sat for no reason. The next day it was set for the same time frame. They showed up at almost 5 got both the windows done after dark. My husband and driver noticed what they thought was a nick in the window but the techs were already gone. My truck has taken 2 loads since then on the second load the window cracked from where the nick was not to mention they didn't even hook one of the wipers back up. I called for a warranty well you guessed it, somehow they are calling that nick that we seen that night a rock chip. They said they will replace it but it was going to cost me over $200. I just spent $650 about 2 weeks for the windshields. This company is a rip off. read more

My service was professional and good. The price was fair. Very convenient location in Ogden Ut.

My husband windshields got hit by rocks and crack while driving on I-15 , I immediately call my insurance and right away they told me safelite auto glass is on their way, sure enough they show up, I was very please and impress with the technician, his name is Zack, very professional, I will definitely recommend safelite auto glass to everyone,thank you read more

We have a semi truck. We had our windshield replaced and within a few days, a small crack appeared from the bottom. We were in another state but immediately notified Safelite Glass. The crack continued up to the top of windshield. A few weeks later, we were back in town and took the truck in to be examined by store. They claim there was a small rock chip that caused the crack. It is clear that it was poorly installed with small area on the bottom where water got in, froze and cracked it. Buyer Beware! Shoddy product, installation and poor customer service. read more

My car had a smashed side window. I made an appointment with Safelite AutoGlass online and the next day I had a new window. The process was flawless and everybody was super friendly. read more

I wanted to say my technician Stephen was absolutely wonderful. He showed up, was kind, caring, sweet and thorough. My windshield and wipers are replaced. he was super quick and vacuumed and cleaned all my windows. I was truly satisfied with the level of care for the customers and how knowledgeable he was. thank you for taking good care of my car!! :) 5 stars!! I fully recommend!! read more

We had a couple of rock chips that needed repair this week, and I'm very glad we chose Safelite. The technician was fast, friendly, and professional. They even had coffee and snacks in the waiting area that helped make the experience even better. I would definitely recommend them to anyone who needs glass work done on a vehicle. read more

Called for a quote for a crack for windshield. 145 was my quote called glass hopper 70 dollars

Called about a cracked windshield. Tyler was terrific to fit us into his schedule, not once but twice. Thanks!

Safelite was so fast and friendly. I got a chip in my windshield and was worried at how big it was. Safelite was able to fill it in and checked for any other imperfections. The women at the reception desk were really great, very friendly. This was the best window repair I have had. read more

When I first came in the door I was not greeted by the woman at the front desk, she acted like I was a bother to her for even being there. I dropped off my car and thank goodness that attitude did not carry to the back room where the windshields are installed because they did an excellent job installing my new one. I did use the online site to make my reservation for replacement and found it easy to use. read more

I stopped in on a Saturday afternoon for some help. A different auto glass place had replaced my windshield a few weeks earlier, and my windshield sprayer had not worked since then. The folks at Safelite hooked the hose back up and had me on my way in fifteen minutes, and didn't charge me anything even though the error had been made by another shop. Thanks guys! read more