Extremely delighted with my experience. Smooth, seamless transaction, with friendly and…read moreprofessional staff. Been living here for three years and never had service this great anywhere. 1. Called them for info, questions answered quickly and was able to bring my car in right away. 2. They drove me and my son home so we didn't have to wait there. 3. Got a call a few hours after the car was done. 4. They delivered my car to my home, and I paid on the spot. Never had an easier experience before! Thank you West Texas Windshield! Great staff makes a world of difference.

I had a situation today dealing with the dust storms in southern Texas and a gravel truck that hit…read moreme 2x not just once about 3 miles from the first hit. When I realized more damage was coming if I didn't even get it handled; I was able to slide in, get back on the road very quickly. Having to travel through vs staying was absolutely perfect. I had my dogs with me and everything happened without a hiccup. The fix is perfect for my needs. At some point way, way down the road I might look into a new windshield at this point I won't unless I have another issue with stray rocks from gravel trucks. What a day of crazy weather and truckers.

We gotten a crack in our jeep front window and We travel a lot so we can't have a window crack, I…read morecalled for a quote and a appointment time the day before and was told just to walk in so I did! And they did amazing they changed our window in 15 minutes! Great service, I talked to the manager I think it was (as he was on phones) his customers service was great! The lady up there though is a bit rude but didn't bother me much. Will definitely be going back when we need glass repairs.

I called in the am on Thursday for a back windshield repair. I was told the price & when it could…read morebe repaired and completed on the upcoming Monday; I accepted. When I came in on Monday the lady at the front desk so was professional and so Nice!!! The gentleman that took my call was at the front desk (so nice as well) and he took my keys and I was off to work. Before noon the same day they called and I had my car back(Mind Blown)! I can't tell you enough to have a company do what they say, for the best price and with such professionalism was heart warming to say the least. Highly recommended!

On a windy day a truck door hit my drivers side door leaving dents and ugly scrapes. I took it to…read morePat Gray since I had used them before when some guy backed into my vehicle. I had a very positive experience with them so i was confident in taking my Ford Explorer this time. They were very thorough and quick in their estimate for Nationwide Insurance. The insurance company drug their feet in getting everything approved so Pat Gray contacted them many times on my behalf. As soon as they got clearance they worked on it right away and completed the work in a very timely manner. I also received thorough updates from Steven regarding the progress of my vehicle. When I picked up my vehicle it looked brand new. It was quality workmanship and it was cleaned and washed. I also inquired about replacing the weatherstrip trim on my car door. Scott told me he would order it right away and 3 days later he called me to bring my car by and installed it right away at no charge. Actually this is the third time I have used this body shop and have had a great experience each time! Thanks Pat Gray for the great customer service and taking pride in your work! Lisa L.

The left side which wasn't touched has no gap.. looking from the side my hood is lifted only on the…read moreright side they were supposed to fix. My car was given back, poorly put back together. Insurance gives them a budget on what they can fix which was weirdly stressed throughout them having the car.. budget and work ethic are two different things. Taking pride in your work if you will. As the paint job can give you and example. Stressed their budget then and upon pick up and expressed to the person they called to pick up the car that WASNT ME, NOR THEIR CAR. Insurance gives them a budget on money, not their work ethic & performance. Time frame continuously extending, never received updates to be notified on status. Didn't know anything at any point unless I contacted them myself. Like when insurance contacted them letting them know changes were made. They put the wrong name down to hold place for my car. And called the wrong number when the car was finished. This person made them aware of calling the wrong number and still didn't reach out to me to make me aware of my car being finished. Despite me calling continuously on my personal number. The link they provide with texts and calls to stay updated, no one updates you nor answers. My link gave me the go on my car being ready for pick up, and I double checked by calling and he said they had no control over the link and kept the car an additional week. Front desk worker, is highly unprofessional, personality, attire, professionalism didn't seem to exist to her even though she chose a customer service position? a mess if you will. Ignored when you walk in, she wanted to continue gossiping in the back and told me to wait. Won't greet you upon entry even though this is her place of work, she chose this position she chooses to clocks in to get paid for. Yet treats customers like doing her job is an inconvenience. Lady that sits closest to the entry door. You'll know as soon as she chooses to look up and say anything . One big disappointing and dissatisfied experience. Will never recommend

I have never had bad service from Young's, I am shocked to see negative reviews here…read more Quotes were accurate and comparable to other windshield service companies in the area. Very professional and prompt service. They have repaired several vehicles for me in the last 30 years - never had any issues.

I called this company and spoke with Glen. I had a very small rock chip in my new Lincoln's…read morewindshield. He assured me that he could repair it with no problem and stated that he had been in business for over 40 years. He came out to my work, stood on the curb to try to repair. Needless to say, he broke the windshield. His sister is supposedly part owner of the business. She called me and was VERY rude. They have done nothing to help or rectify the issue. My insurance company told me that they should be filing a claim to replace my windshield, but they have ignored my calls and text messages. I finally filed the claim on my insurance and will have to pay the deductible. Please do not ever use this company. I would not want this to happen to you. Thank goodness we have cameras where I work- I am filing a complaint with the BBB and sending them the video and pictures.

Answered the phone professionally. Let me jump in for something fast. Reasonable prices. Install…read morewent just fine. If you are pretty high brow the quality and lobby might not be for you. Anyone with a work vehicle this is the place to go. I noticed the cut line for my eyebrow has a bit of a wave. This is from the machine that cuts, faulty print (whoever makes the machine). Install had a pretty obvious goof up. Seeing other cars in the lot and what they looked like, this probably isn't normal. My work vehicle looks like it was in max max, install was probably somewhat treated as such. Zero complaints. I wouldn't hesitate to bring a king ranch or Denali in.

I had to wait additional hours to get my vehicle back, over a short period of time detailing my…read morevehicle I found fuzz in the tint, little bubbles in several spots, and a couple spots where it looks like a knife made a few wild cuts. I paid a premium price for ceramic, the tint itself was good; now having another brand new vehicle I will be looking elsewhere for a tint job. I hate to leave negative reviews, but I would hate even more for someone to go through what I went through.

My daughter and I were driving down Andrews Hwy. Suddenly something flew out of a truck and hit my…read morewindshield and broke my windshield on the top left of my windshield. Scared us to death but Thank God we were alright, Just a little shook up. I called Safelight and scheduled my appointment. The guy came by as scheduled explained everything to me I needed to know. I did not realized that my insurance had a $500.00 deductible for my windshield but that was ok because the guy did a fabulous job. Replaced my windshield and I also wanted new windshield wipers. My windshield looks great and new windshield wipers were great. I wish I could remember the guy's name because he was so nice and pleasant. It sure is nice to meet a very nice and sincere person. Thank you Safelite for a wonderful experience you don't see much of that anymore. PLease thank this guy again for me. Thank You, Patsy S.

Went to Odessa yesterday to talk to them about the damage. Received a call enroute from the…read moreReceptionist to bring the vehicle in and they would access the damage and make repairs. Got to the office they met me in the parking lot and checked the vehicle right away and made repairs to broken clips and realigned the windshield wiper position. Took me about 30 minutes. I am satisfied. Seems like if I could have contacted the folks at this shop by phone I could have avoided all the headaches. Recommend that the phone numbers for the shops locally be made easily available instead of calling all over the nation trying to speak to a human. I'm through now. Thanks for listening.