I went to the Safelite on Inwood Road in Dallas because I needed a new windshield for my 2004 Acura RSX type S-A spec. When they removed my windshield, they noticed that another Safelite store which had previously replaced the windshield 100,000 miles previously, had done a poor job which caused rust to form on the frame around the windshield. Before I could say anything, Michael, the manager, told me immediately that they would take care of it at no cost to me and that they would put me in a rental car at no cost to me until the repairs were made by a body shop that they would tow the car to. Michael drove me to the Enterprise, I got my rental car, and a few days later, after the body repairs were made on the windshield frame, I picked up my car and everything was perfect. These days, such fantastic service is unheard of. But, apparently, great customer service is first and foremost at Safelite by and through its manager, Michael. I highly recommend Safelite's Inwood store!! read more

I just had Danielle Reveles out to repair two sizable (2-3 inches each) stars in my windshield after pebbles in Hedley, TX flew up into my windshield as I drove through some road construction. Danielle did a great job; she cautioned me before she began as to what could happen as she did the repairs so that there would be no surprises. I am happy to report that both stars are completely fixed. If you look REALLY closely, you MIGHT be able to tell where the stars were, but I am very please with the quality of her work. It takes a woman! THANK YOU, DANIELLE! read more

Absolute crooks at this windshield repair location and the customer care team from Safelite Corporate. They could not calibrate our windshield after fixing it and all of the sensors were going off. They told us to take it into the dealership because they couldn't properly repair and calibrate the sensors, however we would have to pre-pay out-of-pocket and be reimbursed by our insurance company afterwards. The dealer said this takes a really long time to get reimbursed. We could not afford the over $600 and we had to save up for it. Now that we have we the money to pre-pay this expense, they're saying it has expired and they won't honor the service. If you were going to expire anything, it needs to be in writing before the person signs the contract. You can't apply deadlines and expirations after the service has already been completed. Granted this is all because their technician couldn't perform the work properly. The sensor and camera worked when we brought it in. It didn't work after being serviced with Safelite. End of story. Who has to say Safelite didn't break the sensor or camera in the first place? Their motto is "Service you can trust" however, how can you trust shockingly fraudulent behavior?. I do not recommend. Posting Safelite reviews wherever I can. Maybe someone incorporate realize doing the right thing is less costly. read more

Absolutely worst customer service! Scheduled windshield replacement through insurance company and waited 7 days. The day before the appointment I called to confirm and found out the glass was never ordered. Then I was told the glass was on back order with no ETA. Waited 30 days and again no contact. Called a Honda dealer in the area and glass is in stock, and the Honda dealer uses a different installer. Requested to speak to reginal manager, no call. read more

Had an afternoon appointment scheduled for today with the Dallas shop. Nobody showed up or called even after several attempts to contact them via phone/text. read more

Wrong windshield ordered and wrong technician that came it was supposed to be Edward but It wasn't edward it was someone els no name no info on him. Now i took a day off of work for no reason nothing was completed wasted my time and money . read more

Very quick and easy, courtesy. I strongly recommend this business. Great location, the technician was knowledgeable and helpful.

I had to go back twice after getting my windshield replaced. First, because they didn't secure the left interior panel fully and then a second time because the plastic cover from the rear view mirror radar electronics fell off later that day. The interior of the dash was also very dirty from the work they did. Although the gentleman that helped me on the 2nd return was very nice and apologized, and he replaced the windshield wipers as a courtesy for me having to return again, I had new wipers and now these wipers they put on are not great. I would have preferred to just keep my wipers. read more

Safelite - Car interior panel hanging, not secured properly. - Windshield Installation & Repair Near Me - Dallas, Texas

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Terrible service! When they gave us back the car the interior trim/pillars were offset and not matching how we had it from the factory. Upper ceiling trim was scuffed up. We took our vehicle there to get our windshield replaced and they replaced it(took them two tries) but broke the front cowl windshield bottom covering on our Highlander. They advised they will order it from Toyota and replace it, they called me to say they were going to Toyota to call in for the replacement part but never called back after that. On top of that they didn't install the driver side windshield weathering cover properly so when driving out in the highway it flew off. I sent a couple of emails to customer.care@safelite.com but didn't get any response from there. Pretty irritated with this level of service from this company and location. Would have given a no star review but yelp didn't allow me to. read more

I highly recommend this location. Scheduling was easy. I was given an online coupon during sign up. Upon arriving, the rep was ready for me and started quickly. I think I waited about an hour or less. The inside was clean and the waiting area was stocked with complimentary water and coffee. After they finished, another rep came out and walked me through what they did and advised about post-installation protocol. Everyone was extremely nice and helpful. Check out was a breeze! read more

Well I wish I had looked at reviews before booking. I booked a drop and go for my 2020 Acura MDX. I dropped off my car at 8am - by 5pm when the store closes, no call, no text, no email. The store doesn't have a phone number. So I headed that way and got a text that the wind shield was done and just being calibrated. Great! I get there and they haven't been able to calibrate it and my options were to wait and see if they could get someone there to calibrate it or sign a waiver, take my car with me and then someone would call me and have me bring it back in. No one ever called. So I logged back in to find that they are now charging me double and want me to leave my car for the day again. I now have to find someone to talk to because I want to bring it to my dealership which apparently I should have done in the first place. Keep in mind it was already $1200+ and now it is $2,400 and I got ZERO communication. The guys were nice but this is crazy that I am having to track down a way to contact someone for work that wasn't done and had to be paid for in advance. read more

I have seen the commercials and thought I'd try them to replace the windshield in my 2022 Chevy pickup. The first service tech showed up and said there was a problem with how I had requested the service and that he didn't have the correct windshield. He was very nice and spent about 45 minutes getting the VIN number and other information on my truck and we scheduled another appointment for the following day. The second tech showed up the following day and said he didn't have the new work order and that he also didn't have the right windshield. I asked him to reschedule but he said that they were having lots of problems internally and that he would recommend that I take it to the dealership and not use Safelite!!! So after three days and two appointments I still have a broken windshield!!!! DONT WASTE YOUR TIME......use someone else!!! read more

Update. The business team did not take care of my concerns. The manager stated "not my problem" as I left. I am still cleaning up huge glass pieces and I found 3 missing/loose screws for my seat. read more

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I went there for a simple repair if the guy cannot do the proper work he should've said the end of the beginning now they're trying to charge me $1000 for a simple repair. This is highway robbery. This is trash. This company sucks. They're not letting me talk to around this is sad man this company is trash read more

Safelite - This work was done in Cedar Hill, Texas - Windshield Installation & Repair Near Me - Dallas, Texas

Continuation: After having to schedule and reschedule appointments due to incompetent and rude representative, we finally secured an appointment for in shop repair under the pay with installments plan. Someone, somewhere im safelite did not like this it seems because when arriving to the front desk to check in, the representative informed me that my balance owed was $27 because "afterpay didnt cover everything" which cant be true if our money was already taken by afterpay who then sent money to safelite. Dont we all think its a problem that you dont know the full details until youve driven to the shop and paid your installment as agreed? Does safelite like 1 star reviews on yelp? instead of "valuing our input" maybe use that input to affect some change, what do you say, corporation that overprices their parts and work anyway? I mean thats the least you can do since i looked over several companies charging half for the work, right? read more

They "fixed " my chip just to make it worse so I would have to replace my windshield again, because I just had it replaced a month before. Then I find out that I didn't have to have calibration done. NEVER again Safelite read more

Very very pleased with my Safelite experience. I contacted them because my rearview mirror had fallen off. Scheduling an appointment online was super easy, and when I arrived, the staff was courteous and prompt. I was in and out in less than 45 minutes, and best of all, they didn't charge me, saying it was a "courtesy call." This is the kind of service that makes customers want to come back again and again. Well done, Safelite! read more

Had our windshield replaced. Seemed fine. We got out on the highway weeks later and there's a whistling noise from the top of the windshield. My wife took it in and the manager declared there was a 30 day limit for making a claim and rudely refused to even look at the car. Safelite markets a "Lifetime Warranty" but only if you make a claim within 30 days. Gotcha. read more

Our tech Jesus did a phenomenal job during my service, he was thorough, professional and knowledgeable. His expertise and attention to detail were outstanding! Thank you Jesus. We will continue to recommend safelite to friends and family. read more

Incompetent, lazy, awful customer service. Was given a 2 hour estimate to fix the rear window. Took well over 5. The mechanics took a lunch break mid job, so that added an additional hour. Was quoted one price and then rang up another $200 over the initial price. If I hadn't called them out on it, they wouldn't have noticed. Rude woman at the desk. Refused to give us manager information. Awful awful awful. Better off taking 17 years installing your own windows! read more

Safelite installed a new front windshield at was great. Now, they left glass pieces all on my dashboard and front seat. I called a manager that said he would refund 50 dollars for the cleanup. He never did what he said. I took pictures of everything. Be careful with them in McKinney, Tx. They price almost a 1000 out of p read more

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DO NOT USE THIS LOCATION! I got my windshield repaired here and they did not seal it properly, so I am now getting standing water in my car whenever it rains. Sooo now I have a water-damaged car. Still trying to get this resolved. read more

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When booking a windshield replacement online for your Tesla, they force you to agree to recalibrate the self driving cameras, possibly at an additional cost. This is something that can be done by the owner for free in the cars service menu. In short, I just went to a competitor and had the windshield replaced at the same cost and they did not try to force a camera recalibration. read more

I have never seen a level of incompetence like this in all my life. To start off with, they damaged my windshield wipers regulators and failed to reconnect my washer fluid hoses after replacing my glass, leaving me with only a working driver's side wiper. After wasting a morning taking it back in for them to look at, they just sent me back home saying they needed to order replacement parts from the dealer. I had to hound them continuously for the next 2-3 weeks because they never followed up with me to make sure the parts were on order. Finally the day came for them to install the new parts. On top of that they ordered some of the wrong parts, after installing the new parts they DAMAGED THE REPLACEMENT and now BOTH of my wiper motors did not work. They then told me I would have to schedule with the dealership to get the part fixed. If they're that incompetent they could've saved both of us a lot of pain and had them do the repair to begin with instead of wasting FOUR HOURS of my day after FOUR WEEKS of delays. And on top of that, they never answered the phone when I tried to contact them to submit the paperwork to the dealership to get the work taken care of, so I had to actually speak to the corporate customer service so they could call the actual shop and get it taken care of. Even then, they never reached back out to me to confirm they had spoken to the dealership even after I demanded that they do so after the horrible service they had given so far. If I could give MINUS FIVE STARS I would. read more

Zero stars. This location has horrible customer service. They don't provide updates and have on two occasions let me book an appointment, tell me everything is fine, let me sit there for 30 minutes, and then tell me they have the wrong part. They also didn't completely close the hood of my car. read more

Unfortunately I need to remove a few stars from my last review due to the nightmare of them not putting my dashcam back in place after replacing my windshield. The dashcam was in the passenger seat and the wiring was hanging in front of the windshield. I called and asked that they send someone to my office to fix it and Ronald very nicely came to try and fix it but could only reattch it with double sided tape. Unfortunately it had come off by the time I went to leave for the day and was just hanging from the middle of the windshield. Now I have to take it back to the place that installed the dash cam to have them fix it, but in the meantime, I'm driving with wires and a dash cam hanging down in front of my line of sight in front of my windshield. Just make sure before you take it here or anywhere else to have your windshield replaced that they know how to replace the dash cam where it goes. read more

Called them out to our home to fill a very small ding in our 2023 Genesis' windshield. DO NO USE THEM. They only made it worse and then the technician said " I told you it could be more visible afterward." Really disappointed and should have done more investigation before using them! read more

My car was returned with a new windshield and a missing part. I am getting no help from the Inwood location. This is turning into a nightmare that could easily been avoided. DO NOT GO HERE. read more

Safelite - Windshield Installation & Repair Near Me - Dallas, Texas

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Very easy, very pleasant, had me in and out in no time! I had to have one of passenger windows completely replaced due to a break in. I scheduled my appointment online which was very user friendly. They were able to confirm the type of parts I needed for my service before I even showed up! Service took about an hour, although they say about two. My new window had some crunching noises when I rolled it up which I addressed to the team on site that day, they took my car back into the shop without hesitation to fix the issue! I am now the new owner of a perfect window and if something else happens I will be coming back to this location again! Thanks guys! read more

The service was great! Maria is what made my visit seamless! The quality of her CUSTOMER SERVICE was outstanding. She made sure that I was taken care of. read more

NEW HIRES TRAIN ON YOUR CAR!! I came in recommended by my insurance to replace my cracked windshield. They cracked the new windshield putting it on, saying their new hire pressed too hard and cracked the glass. Idk why they let new people train on my car. They also broke off my rain sensor, and said they'd replace it when they fix the windshield (for no additional cost) So they made me a second appointment 10 days later for them to AGAIN not be able to fix it (apparently paint was still wet from the first appointment but they scheduled me for that day anyway)?? So I wasted another 2 hours. Candice was my techician this time and her customer service was great, even given the unfortunate circumstances. Now I have to make a THIRD appointment with no guarantee they won't waste my time again because they wouldn't let me leave the first time without paying. No discount, nothing. Never taking my car back here. So far this has been a total waste of 5 hours and I'm out the money anyway. read more

First appointment set, they had "drive" instead of "street" in my address so it was a completely different city. Had to reschedule a whole week out. My appointment was rescheduled for today, Monday from 8-12. It's almost 12 and no one has called. I finally called and I was told the shop doesn't have the glass to fix my window. So no one was going to call me ??? Literally almost a month since my windows were broken into and I haven't been able to drive my car. This is the worst experience I've ever had, I'm never using safe life again and will never recommend it to anyone. read more

Online quote does not include "recalibration" which is required according to Safelite. On a Tesla it's a push of a button to calibrate the cameras. Satellite wants to charge you $750 to do this and claim it's required, also the car recalibrates after driving 100 miles, clearly written in the Tesla owners manual. Will NEVER use Safelite, due to deceitful marketing practices! read more

Got a reasonable quote online to repair my windshield. Noticed at the very end of the booking process that is said a recalibration charge may apply. After booking my appointment I decided to call to find out how much the charge would be for my vehicle. The charge was higher that the cost to replace the windshield. I cancelled my appointment. I don't want to do business with people that have shady business practices. The reason people get quotes is so they have a good idea of what something will cost prior to booking. No one wants a surprise at the end after the work is already done. read more

If I could give zero stars I would. I first had my windshield replaced two weeks ago. The glass they used could not be calibrated to my car. At that time, I was told the price difference for the manufacturer's windshield was minimal and still under my glass deductible. That first service was supposed to take 3 hours. It took them 8, meaning with an 8:30 drop off I was without a car all day. I took the car back in for the new windshield yesterday at 8 a.m. Apparently, when you book online it defaults to "all day dropoff." What this means is not that you have the convenience of dropping off any time that day, but rather that Safelite can get to your car whenever the hell they feel like it, and they don't commit to even finishing by closing at 5. They stay late though to get you your car eventually. I dropped my car off at 8:00 a.m. They had not started it at 4:00 p.m., and the call that it was ready came after 6:00 p.m. Because I have a life, I had to wait til today to pick up. Then I find out they are charging $350 OVER my deductible, so now this trash work is on my insurance. And it was pouring rain, but I was told to go find my car in the parking lot. No pulling up front for an already inconvenienced customer. In short, these guys are TRASH. Do not take your business there. read more

0/10 would not recommend to my worst enemy, not only did they get the wrong window 3 times but after I found a window and took it get replaced. It was noticed that my panel was missing bolts. My recommendation is AutoGlassNow, if you need to get your window fixed. Alfonso was very helpful though and I'm very appreciative of him. read more

they replaced my windshield for free through the warranty. no questions asked, very friendly and helpful staff. Will definitely go there again. read more

I saw some negative reviews for this location, but that was not my experience. The service was outstanding--excellently done, ready before promised, worked directly with my insurance company. No hesitation in recommending. read more

Safelite is here to rob you of your money. They were paid 188 to fix my windshield. Now my windshield is cracked all the way and they will not refund y your money they would rather rob you of the money and they want you to spend more money with them. When they never did a good job in the beginning. Trash read more

Had a younger guy come out to repair two tiny (almost unnoticeable) chips in the front windshield of my brand new Mazda . This guy came to FIX the cracks, yet left me with two BIGGER cracks . I can't make this up. One crack spidered out about 1.5 inches and now I can see it more than I could originally. Going to a better, more reputable company to have my whole windshield replaced. Will not use Safelite for any of my vehicle repairs moving forward . He could've saved that chop job . read more