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Pinnacle Auto Glass

4.7 (13 reviews)
Open 8:00 am - 5:30 pm
Updated 1 month ago

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Response time

10 minutes

Response rate

100%

Services - Pinnacle Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

2 More Services

Auto window replacement

Auto windshield replacement

Pinnacle Auto Glass Photos

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Driver side moulding is missing as it was not secured properly it flew off on the highway.

Worst service of my life. I hired this company to replace the windshield of my 2019 Audi Q7. i looked at Yelp found 4 reviews of 5 stars so I contacted them, the guy said he can do it today. 2 guys showed up at my home looks like they were in mid twenties When they started they wanted to remove the vipers, it took them at least 10 to 15 minutes to remove only 1 viper the second viper they couldn't remove it after all the effort they couldn't do so what they did was they tied the viper with the string and tied it to the grill so that they can remove the windshield It took them at least 1 hour or 1 and a half hour to remove the windshield i was watching all there efforts also i have a video recording of there working since i have security cameras around my house Once they were able to remove the windshield the main guy told me that whoever installed the windshield they didn't put enough glue in reply i told him I had bought this car new and this is the 1st time the windshield is replaced He replied they didn't do a good job criticizing the Audi company i was shocked to hear his comment Before i hired them i asked him what kind of warranty you will give for replacing the windshield he said air and water will not go inside the car After completing this job he told me not to remove the tape from the windshield and don't take your car to a carwash for next 2 days i said ok no problem I have multiple cars i will not use this car for next 2 days which I didn't After 3 days my wife to took this car to run some errands she had to use a highway front left side windshield receal molding flew off on the highway and the right molding started making noice because both of the front moldings were not secured properly, when she got home i had to put clear tape on the second molding so it wont fly off So I called him and explained him about the situation in reply he said i only gave you the warranty for air and water they won't go inside the car He said i can come and look at the other moulding but i am not responsible for the one which flew off I found out after making call to different places that this is a dealer item dealer price was $82 plus tax So i told him its your responsibility you didn't secure both of the moulding in reply he said i can buy this on ebay for $55 when i check the link the price was $55 plus $85 for shipping. After this incident i checked the windshield vipers since he was able to remove only one viper, the viper that he had installed was not aligned with the other viper There is a space between the windshield and the roof I compared with other cars I didn't find any gap between the windshield and the roof In my opinion this guy worked as a helper for a windshield replacing company after working few months he decided to open his own company, it's better to hire a real professional otherwise will end up paying more There is a phrase YOU GET WHAT YOU PAY FOR I made a mistake in hiring this company Pinnacle Auto Glass now i have to buy the front driver side moulding which will cost me around $90 Pay someone to install the right moulding, and remove the left side moulding and to reinstall the left side Fill the gap between the windshield and the roof Uninstall the viper and reinstall it to make it aligned.

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2 months ago

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22 hours ago

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9 months ago

Great price. Great service. Came to my home next day and did an excellent job. Highly recommend.

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11 months ago

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9 months ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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3 years ago

Responded to my urgent needs asap and did a great job with their service! Would hire again!!

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3 years ago

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3 years ago

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Ask the Community - Pinnacle Auto Glass

Review Highlights - Pinnacle Auto Glass

. Called Pinnacle and talked to Daniel after providing some info on the vehicle online

Mentioned in 3 reviews

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Safelite AutoGlass

Safelite AutoGlass

(46 reviews)

Oak Lawn

Terrible service! When they gave us back the car the interior trim/pillars were offset and not…read morematching how we had it from the factory. Upper ceiling trim was scuffed up. We took our vehicle there to get our windshield replaced and they replaced it(took them two tries) but broke the front cowl windshield bottom covering on our Highlander. They advised they will order it from Toyota and replace it, they called me to say they were going to Toyota to call in for the replacement part but never called back after that. On top of that they didn't install the driver side windshield weathering cover properly so when driving out in the highway it flew off. I sent a couple of emails to customer.care@safelite.com but didn't get any response from there. Pretty irritated with this level of service from this company and location. Would have given a no star review but yelp didn't allow me to.

I had to go back twice after getting my windshield replaced. First, because they didn't secure the…read moreleft interior panel fully and then a second time because the plastic cover from the rear view mirror radar electronics fell off later that day. The interior of the dash was also very dirty from the work they did. Although the gentleman that helped me on the 2nd return was very nice and apologized, and he replaced the windshield wipers as a courtesy for me having to return again, I had new wipers and now these wipers they put on are not great. I would have preferred to just keep my wipers.

Pinnacle Auto Glass - autoglass - Updated May 2026

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