service was top notch. they were quick to get my windsheld replaced and great customer service. Thank you

I had a windshield repaired by Safelite back in September, and thanks to the constant temperature swings over the winter, the crack started spreading again. Since the repair supposedly came with a warranty, I called expecting a simple follow‑up fix. At no point was I ever told that Safelite refuses to repair the same spot twice and automatically pushes you into a full replacement instead. I only found out when I suddenly received an email and text saying my replacement glass had been ordered -- for an appointment I believed was for a repair. When I called to clarify, I learned they had reopened my original insurance claim without my consent, which meant I'd now be responsible for my deductible. My deductible is high, so it was cheaper to self‑pay. I asked them to cancel the insurance appointment, and I booked a new one online with my credit card. Instead of canceling the original appointment, they simply changed the date, which made no sense and honestly made me wonder if they get some kind of commission for keeping claims open. On the day of the appointment, they asked to come early. I rearranged my work schedule to accommodate them -- only for the technician to show up with a windshield that was visibly scratched. He told me I'd have to reschedule because they needed to order another one. So I took time off work for absolutely nothing. I rescheduled for the following Tuesday and again rearranged my schedule because it was raining and the work couldn't be done outside. At 7 AM that morning, they called asking to come early again, which I couldn't do. Then they informed me I suddenly had a $100 balance due. I had already paid in full, and there was no balance when the first technician came out. The representative couldn't explain the charge and seemed to imply it was because of the reschedule -- even though the reschedule was 100% their fault due to the scratched glass. I told him I wasn't paying another cent and asked him to at least check the glass before coming out. I called the 800 number when they opened, and they also couldn't give me a valid reason for the extra charge. Around 10 AM, the technician called to tell me the new glass -- the replacement for the scratched one -- arrived cracked. Not scratched this time. Cracked. Two defective windshields in a row. Either their quality control is nonexistent or the glass is being mishandled, but either way it's unacceptable. He said his manager would call me right back to reschedule. An hour passed with no call. At that point, I called the 800 number again and canceled everything. My windshield crack isn't spreading, and after all this nonsense, it's simply not worth the hassle. Between the misinformation, the unauthorized insurance claim reopening, the defective glass twice, the unexplained $100 charge, and the repeated inconvenience of rearranging my work schedule for appointments that never happened, I cannot recommend Safelite to anyone. If you do use them, inspect your glass thoroughly before installation because clearly something is very wrong with their quality control -- whether at the manufacturer or on Safelite's end. read more

I've been very disappointed with Safelite. They replaced my windshield and recalibrated the cameras during the first service. Since then, my backup camera has not seemed right, and I've had concerns with the lane-change system. No one explained what to expect afterward, and noticing problems while driving was unsettling. Safelite is extremely difficult to reach by phone. When I finally got through to arrange warranty service, they gave me a five-hour arrival window, so I took at least half a day off work. Then, on the day of the appointment, they called to tell me they couldn't fix it. I'm left with unresolved issues and time away from work for an appointment that didn't happen. Based on my experience, I cannot recommend Safelite. read more

There is nothing I hate more than leaving a bad review, but people need to know what they are getting when they schedule a mobile repair with this store. We had an appt scheduled for 7/31. No one called and no one showed up. After two hours with customer care on 7/31, this store says they tried to reach me and they couldn't. They left me a voicemail (after the district manager reached out to them) and when I called back immediately, 5 times, there was no answer. They claim they "tried" to reach me, but my call log shows only one call from them and that is it. Customer care rescheduled me for 8/4, but this store invoiced and closed out my repair (without notifying me, btw). I waited all day today (8/4) and no one showed up (obviously, they cancelled it and didn't tell me). After two more hours on with customer care we realized that my ticket had been closed out on Sat. 8/1. So, needless to say, I will never use this shop again. The lack of communication, the absence of service on a scheduled date and the inability to reach the store are all reasons I give this shop a 1 star. If I could I would give a ZERO star. read more

Horrible service! Piss poor communications the technicians have no idea of what the hell they're doing the worst service I've ever received in my freaking life. read more

My insurance company sent me here for windshield replacement. I waited in the lobby for the job to be complete. Luckily there was a table in the corner I was able to use for my laptop to get some work done. The lobby is small but there is a refreshment stand and the restroom was clean. The biggest obstacle was getting scheduled and getting the company and our insurance company on the same page. Once that was done, the actual service was smooth sailing. read more

Safelite - Waiting room - Auto Glass Services Near Me - Conyers, Georgia

FIRST OF ALL, MAKE IT MAKE SENCE!! I can: they are a fraud and way too EXPENSIVE !!!!!!!!!!!!! They sent some inexperienced guy out to location with no uniform and he didn't have the proper tools to complete the window repair. Left glass in yard and took cover to cover the window he did not fix. Asking customer for socket wrench or whatever. How do you come to a job without proper tools when recorded conversation states the make model and type of vehicle. Even customer service rep had the vin #! so how does one not be prepared? Called irrate to company, a girl hangs up. Called back and a male declines services. All in the name of time. Mind you the place closes at 4 and it is a little after 3. read more

Very difficult to reach after work completion where a problem arose after replacement of windshield. Also, my blindspot alert stopped working after the install of my windshield. read more

Cornelius was a big help! They were efficient and high quality!! It's the people that make the company, so people like Cornelius are why places like this will stay in business! read more

Safelite advertised mobile service that they did not provide. False advertisement. I scheduled service to be provided at my home. Safelite changed my request and said I had to bring my vehicle to them. I took off work. I was late for the appointment due to a wreck, road work and two lanes being closed. I was 17 min late and was refused service because I was more than 15 min late. I was inconvenienced over 2 minutes. Safelite changed my appointment request and wouldn't assist me because of two minutes. I will never give my money ($1200) to a business like this. read more

There is road work being done in my community and of course there are trucks speeding and shouldn't be. Nonetheless, a truck knocked a huge rock on my windshield and caused a crack in my window shield. The crack got bigger and my insurance referred me to Safelite. I always see the commercials and the last experience I had with another location a few years back, I was not pleased but wanted to go to a recommended shop for repair. Safelite does not have real customer service reps. Everything from appointment making, cancellation etc is typically done online. My insurance rep booked the appointment and all went well with that process. When I arrived the front desk receptionist was really nice. She asked all necessary questions and explained everything well. I arrived for my appointment on time and the gentlemen that was my service advisor proceeded to work on another woman's vehicle first because hers only took "40 mins and mine needed a recalibration because of my sensors". Again, this makes no sense. Rather it takes 20 mins or 3 hours you go by appointment time. Moving on... He then came out a few moments later to tell me the replacement windshield glass they sent was damaged and he wouldn't be able to install that day. This was really annoying as not only was this the 2nd time I was rescheduled, but this information should have been known and communicated prior to my arrival. I asked him that straight out - was this not something you guys knew before my appointment? His response was that they only take the glass out when the customer arrives. Don't believe it. But also did not want him to take the bulk of my frustration with his company so I asked the receptionist to book me at. A different location. Hopefully I won't have to come back and I probably won't be using this one unless absolutely necessary. read more

Huge oversight on my part by not reading the reviews for this location before scheduling an appointment for a windshield replacement. Simply put, gross incompetence. My first clue to immediately turn and run was at my arrival. A customer in the waiting area was being told her car could not be repaired because the glass needed was not in stock- despite the appointment being made in advance and confirmed by Safelite. She attempted to reschedule but wanted assurance that the glass would be in stock before her arrival- and was dismissively told that "was not something they could do". Despite my best judgement, I waited at the reception area for 15 minutes before someone showed up to check me in. Shortly after, a technician brought me back to the service bay and explained that there was a warning indicator on my dash and because of that- a repair couldn't be done- "because of the liability." I explained to him that this indicator was illuminated because I turned off my forward collision warning system, and kindly showed him how I could turn it back on, and subsequently remove the dash warning light. There was deep and frankly concerning lack of understanding and basic automotive comprehension. Realizing this, I asked for my car to be backed out and I went on my way to find a more knowledgeable service provider. This location seems to be dysfunctional at best and downright negligent at worst. Riddled with disfunction and permeating terrible customer service. Avoid at all costs read more

While they were nice, the workmanship was extremely poor. I went in for a cracked windshield and they could not repair it visually and said their warranty was for structural. Then the guy who fixed my windshield, took my CC and then asked me verbally for my billing zip code. read more

I GIVE THESE IDIOTS NO STARS AT ALL!!! THIS WAS ONE OF THE WORST EXPERIENCES I HAVE EVER HAD WITH A BUSINESS IN MY 45 YEARS OF LIVING!!! Someone broke into my truck and my insurance company sent me to them. I had high hopes of getting excellent service only to be pushed off for 2 weeks of driving around with a missing window. I was rescheduled 5 times and I hung up in their fare on the 5th failed attempt!!! They ordered the wrong window twice, had me wait at the school far past 7pm and school was long over, missed a day from work waiting on my appointment so that was a day without pay, and I WAS FURIOUS!!! They don't answer their phones ever!! I called corporate and filed a complaint and only then did the lil sorry behind manager give me a call promising to get to me 4 days later. THAT NEVER HAPPENED!!! Why? They called me the morning of my appointment saying they list my window. That's when I hung up in their face and took matters into my own hands. I found a small business close by who ordered my window, had it in by 11:40 am, and my truck was fixed within 30 minutes of me being there!!! I HATE SAFELITE SO BAD FOR THIS!!! read more

Pretty pricey but reliable. Purchasers windshield for my daughter's Versa and it cost over $500 (and she went to their location-no delivery fee associated). read more

Worst customer service I have ever experienced. They forgot to order my windshield and didn't realize until the day of my appointment. My vehicle is supposed to ship international, and now has to be pushed back at my expense and I still have to pay them my deductible. I've called customer service several times, and was hung up on three times before someone tried to help me. By this time everything was closed, and he requested for a supervisor to call me and of course no one called. He actually tried to get a supervisor to take the call while I was on the line and no one wanted to. This company treats their customers like numbers and don't really care about helping them out. I would definitely look for another company if you can. read more

If I could give this shop 0 stars I would. My car window was busted 2 months ago and I've been haggling with Safelite since the start. First, there were no open appointments for two weeks and when the appointment date came they did not have the correct glass. We rescheduled for a week later and again, the wrong glass. Set an appointment up for the following week, they pushed the appointment back another week and when I arrived, they told me the box that supposedly had the part was empty. How do you not know the box is empty?!?!? I finally gave up and contacted another shop. The people here are incompetent and actually try to blame you, the customer, for their mistakes. Customer service is very poor I would not recommend to anyone. Contact Caliber instead. read more

1995 f150 Showed up to my appointment for a windshield replacement and was immediately met with complaints, excuses and attempts to shed liability for damaging my truck. if you didnt want to work on it, why waste my time and gas money? Very unprofessional. And yes, if you damage a vehicle, you ARE liable, even if you say you are not. This was after i waited all day for a mobile appointment to be told 'oh im not certified to do this vehicle' when he showed up, as if he didnt know what vehicle it was? Dont waste your time. read more

I've had to use Safelite three times in my life and each time have been pretty good. Efficient and courteous. My technician was great. He even pointed out where the window may have been replaced previously (I'm the second owner). I wish more companies could mimic this business model when it comes to customer service. Update: This was before the bill. They added an extra $127, but made an adjustment when I showed my original quote. They still left on the $25 "mobile fee" even though they asked I come there in case it rained. I wasn't going to argue, but not really happy given it came out of my pocket since it was just under the insurance deductible. Plus, I'm unemployed due to CV19 and don't have a dime to spare. If it weren't for the bill, it'd be five stars for service. read more

Had a very minor rock chip that was barely visible. I wanted to have it taken care of just in case it decided to spread. They made it worse than what it was before. After the work was done I told them I was disappointed in how it came out. They said sorry, and said if I didn't like the results I could purchase a new windshield. I asked if they can reimburse my Insurance company on the poor work that was done and they declined. They said the worker has to be paid for the work he did. I've attached a photo of how the job looked after they finished. I could have done a better job fixing it myself. read more

Safelite - Auto Glass Services Near Me - Conyers, Georgia

My first time there and the new windshield for my car came in broken. Then as I go to retrieve my vehicle, I'm assuming my windows were rolled down for some reason while it was raining. I get in my car and my seats were soaking wet to the point that my car thought there was a passenger In the car because the seatbelt sensor was going off. You guys really know how to take care of peoples property. read more

The technician came to my residence and installed the new windshield that developed a run across the windshield from a pebble while driving on the expressway. The work was completed in a timely fashion. The technician was professional, friendly and curious. This was my second time using this company, and they are the best. read more

Service tech was fantastic issue is with manager and support center. Tech arrived on time ready to work however trim was warped. His direct manager would not return his call. He had a dispatcher call me with a promise that someone would call me last evening and as you probably have guessed no call. It is Sunday morning I have been on hold for 30 mins to try and get this resolved. Worst experience in customer service I have ever had. Now no car for work and at the mercy of company because windshield is taken apart and cant drive car. No call back on hold;( Now on hold 40mins !!!! read more

Safelite - Call hold time for Safelite!!!! Horrible service. - Auto Glass Services Near Me - Conyers, Georgia

Great experience was added to the drop off list as I wanted my windshield repaired. I hated to see that crack across my windshield and the staff from Safelite hit the nail on the head. I dropped off vehicle and was notified when it was done. No problems at all will definitely be a return customer if the need arises. read more

Absolutely the best customer service I have ever experienced! I had to be at work by 11 & my windshield wasn't finished yet by 10:45. Stephanie went above & beyond making sure I got to work on time. I would recommend this particular Safelite again & again!! I am so impressed!! read more

I have used Safelite mobile repair before so I did not have any hesitation when another vehicle needed a windshield repair. Once the technician finally arrived everything was good. But the "customer service" up until his arrival was extremely poor. The appointment was scheduled sometime between 1p and 6p on a Saturday. I was notified at 11:19a the name of my technician, so far so good. At 1:13p I received an email from a store manager asking me to call the technician or call the shop. I tried to call the technician, got voice mail but it was full and I could not leave a message. I called the other number I was provided for the shop. I was told that they had been trying to reach me repeatedly to confirm my appointment and because I did not they had moved to another appointment. This was interesting because I had no missed calls and no texts from anyone and I had my cell phone with me the entire day. The store manager then told me that she could assure me that the technician called me and left me a voice mail because she sits in the same room and hears all of his calls. I again questioned how this was possible since I had no missed calls or voice mails. She again assured me that the technician had called and I did not answer. I confirmed the number and it was correct so I again challenged the claim by the store manager and she continued to place the blame on me. Since I had "missed" the calls the technician was no longer in my area. She said he might be done by 6:00p and by 6:30p at the latest and then would return to my area. The technician finally arrived after 7:00p and was not finished until after 8:00p. He was extremely professional and there were no problems with him or his work. - Don't tell me you tried to reach me when you clearly had not. - Don't argue with me that you heard the technician call and leave a voice mail when that did not happen. - I would expect that if a technician did not make the time of the appointment then I would be offered a refund of the "mobile" fee or a similar discount. I guess this is to be expected when they have money up front and have no real obligation to meet the appointment time or penalty if they do not. If I can find an alternative the next time I need a windshield repaired I will definitely take my business somewhere else. read more

I have used Safelite multiple times in my adult life to replace my windshields. I have also used them in multiple states. They even replaced a windshield for my in a different state while I was on vacation. I have never had a issue with them. That is until today. This was my first experience using Safelite in Georgia. My windshield got cracked and it slowly started to spider across the windshield. Safelite of Conyers came to my home and replaced the windshield August 5th. I had to pay $500 for a $560 windshield. First time for actually having to pay when I have glass coverage on my insurance. Annoyance number 1. Now I can not completely blame Safelite for that maybe it's just my cheap car insurance. However I have always had cheap car insurance and still have never had to pay for a windshield replacement before. Let's not even talk about the fact they left glass shards on my passenger seat that I cut my finger open on. A few days after the windshield replacement I stared to hear this noise coming from my windshield. It sounded like a plastic bag was sticking out of the windshield and blowing in the wind. The noise did not happen until I was going at least 40mph. I called Safelite to see if I could get it fixed. They told me I had to go to the Conyers location so they could do a air test on it. The first appointment they had was 2 weeks out. Ok cool, so I made the appointment. I did not hear from them again until the night before my appointment (this was frustrating as I made the appointment with a person from the 800 number not with the Conyers location) so basically I was just hoping that I actually had a appointment until the night before. I show up for my appointment and they say your here for a windshield replacement. I responded by telling them I'm not sure it needs to be replaced it's making a funny noise. The guy behind the desk tells me he will get a technician on it as soon as possible. Within a minute a technician comes out and says let's take a look at it. We go out to my car and he said does it sound like you have bees in your car while driving, "Yeah" he then proceeds to tell me it's the molding at the bottoms of the windshield and that is weathered an bubbling up. Then he tells me that it's not covered under their warranty. If I wanted I could go buy a new one at the dealership and they would put it on for me. Wait what!!! The windshield did not make this noise until you put your windshield in. His response was that the old windshield was keeping the pressure on the molding and once that pressure was released by replacing the windshield it's now bowing up. Ok so why didn't your technician that replaced the windshield in the first place say anything about this? Annoyance number 2. So my car did not make this noise before Safelite replaced my windshield, they didn't bother to tell me that it could be a issue nor did they bother to tell me that they don't cover or fix that. The guys at the shop told me that there is nothing they can do for me and that they would get in touch with their DM and that the DM would get in touch with me. Well it's 5 hours latter and surprise I have not heard a thing from them. If the car is fine before you touch it, then you touch it and it's no longer fine how is that not your responsibility to fix that issue? If the molding on the windshield looked weathered then the technician should have said something before he even touched the car to replace the windshield. I will never use Safelite agin and I will tell anyone that will listen about how they will just make your car issues worse and give you nothing but a headache. The best part their website won't let you put up a 1 star review. Classic read more

Had my windshield repaired yesterday. This morning discovered a crack in the middle of the new windshield. Technician lost parts to my windshield and got black tar all over the paint of my car. I will never use this place again. I called them and they told me I have to bring my car in. To me they should have came out the same day to fix it the right way. Really disappointed with this place. read more

They turned an eighth inch crack into a three quarter inch crack. Made to sign damages waiver beforehand. They clearly know that they don't know what they're doing and don't stand behind they're work. Had to wait over an hour after 8:30 appointment to be seen. read more

Got my windshield replaced. And the technician told me he would vacuum up the glass that had fallen out. He never did. And he showed up late

Safelite had filled a chip previously. No issues. But within a year the filling has failed so I called them to come and replace my windshield. I was questioned about the type of windshield but I was apparently wrong so mobile tech said it would have to be done in the shop due to having it to be recalibrated and he'd have someone call me to set it up. Got the call and 3 weeks later I finally can get in. Drive 25 miles to Conyers. As I get almost home, I get a call that they didn't have the proper windshield be cause they didn't get the right info from my insurance company. But their own guy set this up for me. He said, "I don't talk to the guys on the road." Well, he was the one with the proper info. So I have to go back, get my car and will never call on them again. Beware.... read more

I came from an hour away, was on time for my appointment. They took my car back in 15 minutes, then 3 minutes later, grabbed me and asked if it was ok to install a defective windshield with an 8 inch scratch, no discount or apology offered! Why are they so disorganized that they're incapable of inspecting parts as they are delivered? Someone did a miserable job, and I've blown half a day for NOTHING. Nice work, guys. And NO, I won't be rescheduling and giving you the chance to put that sorry windshield on my car at the next appointment. read more

I'every body don't have computers they need people to talk to so a link won't help if you need a quote right away

They were able to get us in fast so I didn't have to drive around with no window very long. They did a good job with the installation. The installer even vacuumed out my car to get as much of the shattered glass out as he could that was left. It was much appreciated. read more

A warning to Safelite consumers! I had Safelite come to my house and repair a chip in my windshield. The chip had spider veins radiating out as they often do. After the repairman finished he said their repair process does not make the chip disappear but keeps it from becoming bigger. I certainly wish he had told me that before he did the work. The chip is in the line of sight and is very distracting. Based on my experience you would be better served to buy a repair kit and do it yourself! Shame on you Safelite for not warning me ahead of time!! read more

Had a great experience with them. A rock hit my windshield and caused a small crack. The crack spread quickly and they weren't able to repair on-site. I got a quick estimate and an appt to take it in. They stuck to their estimated cost and made the repair within hours. They recalibrated the 'smart' windshield and kept me informed via text. I highly recommend them. read more

They accepted me as a walk-in for a stone damage repair. Large comfortable waiting room. Courteous and friendly staff. I'll bring my other car here next week. read more

Safelite - Waiting area. - Auto Glass Services Near Me - Conyers, Georgia

We bought a new car from Nissan with the glass broken. Nissan sent my vehicle to safelite to have windshield replaced and calibrated. We picked up my new car from safelite and two days later window trims started falling off. We had them repair the trim pieces, A week later going down the interstate and the trim at the top of windshield starts beating the top of the car bad ,we pulled over and the trim had scratch the roof of the car all over and was barely hanging on. Needless to say we returned the car to safelite 5 times after that to have the same repairs done over and over again. Now the windshield is letting water pour in and getting all the electronics wet. You cant speak to anyone there to set up warranty appointment. Safelite is company that cant be trusted to do quality work . Im sick and tired of setting up appointments after 5 years of going this same battle. Hope this does not happen to anyone else. But all I can say is GOOD LUCK. read more

If you can avoid going to this location please do yourself a favor and just don't do service here. If I could give zero stars I would. My car windshield was supposed to fixed on a specific day this week, after dropping my car off within 2 hours after getting home I get a phone call stating they have the wrong windshield and to bring it back 3 days later to have it fixed. I come back 3 days later and this time exactly one hour after dropping my car off and getting settled at home I get a phone call again stating they have the WRONG windshield AGAIN! Spoke with the manager and she pretty much did nothing, I'm scheduled to to return the car now 4 days from today to get it fixed. It will now be a full week of me diving there and back to pick up my car that's still broke. We'll see if it actually happens, unfortunately I have to come here cause this is where my insurance sent me. HORRIBLE CUSTOMER SERVICE AND MANAGER!! read more

They got me in and out quickly. Did an excellent job cleaning up broken glass. Friendly and profesional service!