wonderful job got me exactly where I needed to be. was so helpful and professional but also very…read moreunderstanding

I had an outstanding experience obtaining my car insurance today, and I want to recognize Nancy for…read morethe exceptional service she provided. From the moment we spoke, Nancy was professional, patient, and genuinely courteous. She took the time to explain all of my coverage options clearly, answered every question thoroughly, and made sure I felt comfortable and confident with my decisions. What could have been a stressful process turned into a smooth and enjoyable experience because of Nancy's knowledge, attention to detail, and sincere commitment to outstanding customer service. She never made me feel rushed and went above and beyond to ensure I received the coverage that best fit my needs. It's rare to find someone who combines professionalism, kindness, and expertise so effortlessly. Nancy is a tremendous asset to her company, and I am truly grateful for the excellent service I received. I highly recommend working with Nancy if you're looking for someone who genuinely cares about her customers and delivers an exceptional experience. Sheila N.

Everyone go see my agent Jion ! He is professional, knowledgeable and his customer service is…read moreamazing ! I highly recommend him for all of your insurance needs.

When State Farm stopped offering renters insurance I searched for a new insurance company. I came…read moreacross these stellar reviews and took a chance with All State. Jion is my agent and I am so happy he was assigned to me. He's helped me so much and got me the renters insurance I needed but also got me a life insurance policy that's affordable. His customer service is exceptional and I will definitely be referring friends and family to him.

I had to fix an issue and WILLIAM was AWESOME. He was a huge help, went above and beyond . I wish…read moreeveryone had a chance to have a great insurance agent like WILLIAM to help them out. Cheers!!!.. I have had two different agent from RAPID....And they both were GREAT!!.Top Notch!!

I recently started a new auto insurance policy with Rapid Insurance Services (Policy # RAZ2720759)…read morefor my 2023 Toyota Corolla and proactively updated my autopay banking information before my first payment was even due. Despite doing everything right, I still received a cancellation notice and a $25 fee due to what was clearly an internal processing error. I spent nearly an hour across multiple calls. On Saturday I was told to call back Monday. On Monday, after being transferred to Diana due to "system issues", she initially took an accusatory tone and insisted I had missed a payment. The issue was only resolved as a "one-time courtesy" even though my updated bank information was already on file. When I asked to speak with a manager, Diana said Jerry (the manager) was in a meeting and would call me back. Instead, Diana called me again. I had to insist on speaking with Jerry. When he finally called, his response was extremely dismissive, defensive, and unprofessional. He accused me of wasting company time, questioned why I was even bringing up the issues since the billing was fixed, and showed zero interest in addressing the process failures or employee training. This level of poor customer service and lack of accountability is a direct result of the culture set from the top down under CEO Karo Davtyan. When a proactive customer is treated this way and management refuses to take ownership or show basic empathy, it reflects poorly on the entire leadership team. I have filed complaints with the California Department of Insurance and BBB. I expected much better from Rapid Insurance Services. Current and future customers should be aware of how escalations and management responses are handled here.

Always give great service. I had a question about my policy and left a message on a Friday…read moreafternoon. It wasn't urgent and I didn't expect a call back til the following week. Juan called me an hour later and apologized for taking so long but wanted to research the answer to my question to make sure he had the right information for me. I was thrilled that he responded so quickly even on a non urgent matter and he got me all the information I needed. Great job!

Now that Michael is no longer working there.service from Onguard is almost nonexistent. The guy…read morenamed Art is ZERO help. I'm now on my own. As soon as I posted this review, Art called me right away and tried to help me and asked me to remove this review. I told him that I would modify it if his customer service improved. He then transferred me to his boss. I spoke to Aman who demanded that I remove this review or he would call Safeco to end my policy. Not only is this guy irrational, he is also extremely rude and merciless. Some people are not helpful but they're still casual and conversational. With Aman he is everything I cannot do a business with.

Peter was incredible. I have had such terrible luck with insurers, weird clauses, constant hounding…read morefor higher premiums and no flexibility in payments. Well this is NOT Horace Mann. If you're an educator of any kind, this guy is magic. He made the entire thing happen for me in less than an hour. Home and Auto - both cadillac type policies of the good old days. Still around folks! Thanks Peter! You made my life so so so much easier without even realizing it. Thanks for not wasting my time!!!!

Great value!!!…read more Somehow I got connected with Peter Tadevossian from Horace Mann Insurance, who I hadn't heard of before. Sure, the owl is my spirit animal, so their logo gave me a bit of bias but the quick service, equivalent (and sometimes better) coverage, and very competetive premiums were what really sealed the deal. Tadevossian is recommended by me, wholeheartedly.

Please consider The expertise of Escueta Ins Services for all of your insurance needs. I've been…read moretheir client for over a decade now and I couldn't more satisfied. I call Dahlia for everything! She is very knowledgeable, incredibly professional, and super kind! She takes time explaining everything you need to know about your policy. She really goes above and beyond for her clients. Call and get your quote now!!

We've been with Escueta Insurance Services for 5 years now and are very happy with their service…read more They are courteous and highly skilled professionals who work hard to get the best deals. We currently bundle our car and home and our rates are very reasonable. They were even able to obtain earthquake insurance for our home which is difficult in California. Whenever we have questions, they are responsive with detailed explanations.

I have been with State Farm 40 years in total, the last 6 years with Isabel Munoz Agency working…read morewith our direct agent Jodymia Mendoza. Jodymia has been exceptional; her attention to detail, knowledge and follow through is exemplary and a real pleasure to work with.

Jody helped me with a complex payment, and, like her co-workers, I received friendly, professional…read moreservice. Isabella Munoz has been my insurance agent for 19 years, and I've only received warm, welcoming service every time!

Naira was very helpful and efficient. She provided me with clear details of each quote. The process…read moreof obtaining renters insurance was seamless.

I've been working with Naira for a while now, and she's always been super helpful and easy to work…read morewith. Today, she and Chris helped my brother with his property insurance, and they were great as always! Naira really knows her stuff, she gives you detailed info based on your situation, answers all your questions clearly, and doesn't try to sell you anything you don't need. She's honest, straightforward, and will tell you if your current setup is already a good deal or if she can beat it. Thanks again, Naira and Chris! Really appreciate you both for helping us out today.

I honestly wish I could have given this AAA 5 solid stars. Their roadside assistance has always…read morehelped me when I was in desperate need with my car breaking down here and there. I walked in yesterday at 12:10PM, and was greeted by a very nice lady. Her name was Pamela. She explained me the do's and dont's and we proceeded forward. What she didn't tell me is that I had to stand in line with the rest of the folks. So, I took a seat in their waiting area and waiting for someone to call my name. After waiting for like 5 minutes since she said they will call you soon, I approached the same window and Martin was nice enough to tell me that I had to stand in line. So I did! There were 2 people ahead of me, and Marisa called my name at window number 6. The process was very seamless, easy and quick. The entire visit took less than 30 minutes. Marisa was somewhat bittersweet. For a young lady, she was a bit quiet. I needed to renew my registration for the month of September. I asked her to photocopy my check and my statement too, in order to avoid problems with the DMV. I've had an experience when my payment was lost in the mail. She forcefully made her 3 steps to their copy machine and did me a BIG favor. I needed my copies for my records. When you walk in, they have the DMV/AAA windows to your left, and a nice amount of booths handling travel destinations to wherever you want to go. We have used them before, and they are NOT that knowledgeable but pretend to BE! They also have travel guides, magazines, booklets, pamphlets, & complimentary water. Here is where I had a hiccup. Pamela told me that they accept only cash and personal checks. Who in this century carries personal checks or that much cash?? Thankfully I did have my checkbook with me. Being the old school that I am. Love it. I was also informed if paid with a credit card, even with debit ATM card, I would be charged 2.3% for my registration fee which was $222.00. So that comes out to be $5.11 cents. I didn't like that AT ALL!! Place was super clean and has a nice parking lot shared with multiple business. I believe they also have restrooms, but I didn't have to use them. Thank you AAA and staff for all your loyalty, help and dedication since 1902! See you next year....

Normally I have always had the greatest experiences in Burbank until my last visit at AAA…read more I have newly become a disabled vet and needed a handicap placard. My naval orthopedic team filled out the DMV paperwork for me to turn in. I have been a member of AAA since 2009, got my entire family to sign up, and a few friends after a couple of "Good Samaritan" AAA stops. Heck, I even financed a honeymoon for some friends via AAA as well as my own with travel. I usually trust AAA with all my needs. So that's why I was flabbergasted to say the least when they turned me away. Not only that, but when I said I'd borrow my grandmother's handicap placard until I got mine in the mail, the rep threatened that I'd get in trouble because they scan. My family insisted I use it and the naval nurse advised that the DMV takes their digital paperwork and it was immediately approved. I want to advise this location to 1. If you cannot take the paperwork, tell your clients that DMV will take it online. 2. Please don't threaten a disabled veteran when you already see them struggling on crutches. Not the best customer service. 3. When in doubt, show someone you're going the extra mile. Ask your manager. Do something.

Carlos at State Farm was extremely helpful! He gave me the best quote I've received. I had already…read morechecked with several other insurance companies, but their prices were much higher. Carlos made the process easy, explained everything clearly, and they also offer assistance in Spanish, which is a huge plus. I definitely recommend reaching out to Carlos if you're looking for a good auto insurance quote. Great service and great price!

Carlos and Alex were excellent. They guided me from start to finish, answered all my questions, and…read moremade sure I got the best options for my needs. I'm really glad I found them and would highly recommend them to anyone.