Didn't offer estimated costs until invoice was sent in mail. Made a total mess of the residential…read morejob site, did effectively nothing, then charged egregiously for half-an-hour of "work" which would have taken literally 10 minutes had the ABR employee not been training an apprentice the whole time. Upon leaving, the employee said the invoice "wouldn't be much because we didn't do anything." Then I received an insane invoice about ten times expected for 30 minutes of work. When confronted regarding the invoice, was told fees began at initial phone call the day prior to the appointment. Huh? Then was told by the "president" over the phone that people commonly have issues with their [shady] invoicing practices and continued to be incredibly belligerent while consistently expressing the need to "inform me" of the way things were. I hardly got a word in edgewise. He pitifully complained about "overhead" costs like paying his government mandated liability insurance, fuel for "his" truck, and for tools. Sad.

Love this guy! Mike Stacey conducted the inspection. He was so delightful, thorough and on time…read more He had the best demeanor... Just seems like an outstanding, fair, knowledgeable guy. :). Will def use him on my projects.

From the owner: Install, Inspect, Repair, and Consulting and Training: Fire…read moreSprinklers Fire Alarms Fire Extinguishers Emergency Lighting Fire Suppression Kitchen Hoods

They didn't send me a bill until they turned it in to collections then I get the bill sorry…read morecompany if they can send out a collections letter they should be able to send out a bill

I heard to stay away from this company and I'm thankful that I never requested their services. One…read moreof their road raging drivers almost ran into me today because I needed to simply merge in front of him... It was a completely legal move and I used my signal. Why speed up to cut me off? Why not just let a handicapped man get over safely? His vehicle number T1127. Him and his passenger were shooting birds and shouting obscenities... Completely unprofessional and unwarranted. I'd give them no stars if possible for hiring that jerk.

This company is an absolute scam! They installed the sprinkler systems in my new townhome…read morecommunity. Somehow they were also hired for annual inspections. At annual inspection #2, despite the inspector telling me I passed and them leaving a green tag on our system, they told me and many of my neighbors that we had failed the inspection and attempted to charge us outrageous fees to repair things they were responsible for. These are brand new homes and we all passed the previous year. Very shady and bizarre. No idea how this place is still in business. We are making sure to share our experience with all the other HOAs in our area.

Worst company ever!!!! They seem fine on the outside but once you actually do business with them…read moreyou realize that they are not only super unprofessional but they're not educated whatsoever on the services they claim to provide. Speaking to the boss is pointless because he literally knows nothing about the field (his words exactly...) he's just an idiot with a money. (My opinion). I ended up getting a quote from a competitor and was waaaaaaay cheaper for the same exact thing. If you want bad customer service and bad work, this is the company for you. In fact... if you really want bad service, ask specifically for "mickey" and his team. I will never ever use this company again and I advise you not to either.

I've hesitated to review this company hoping they would redeem themselves in some way, but it…read morehasn't happened in 18 months. Response to our multi-dwelling buildings has only gotten worse. FPS was hired by our management company to monitor and maintain our fire sprinkler/fire suppression system and its equipment. After spending more than $30,000 in equipment replacements in the last year, they still cannot find the source of an ongoing problem and their after hours "emergency" monitoring is a joke, even when their system is malfunctioning and endangering lives. Residents have to call the fire department and other essential personnel to arrive on scene and mitigate the damage caused by this system as the 24-hour "emergency" staffing sounds like a college kid who has no idea what you are saying and sounds like you just woke them up when you call it as the fire suppression equipment floods the entire garage (true story). When a power surge from a storm in Atlanta damaged some of the electrical monitoring boxes in October of 2020, it took weeks for FPS (5 different techs sent out with 5 different answers) to respond and replace the boxes. Daily these boxes will set off an alarm, which should trigger the 24/7 fire monitoring company - also FPS - to call our management with a notification that they are seeing an alarm. The management company hasn't had a phone call from the fire monitoring service in over a YEAR and the box in one building beeps very loudly several times a day before frustrated residents silence it. The CEO and management and every technician working at FPS is aware that our issue is not resolved, yet they sent another bill for $2900 even after their tech told us that the equipment for that invoice wasn't needed and wasn't installed ("No need for you to spend money on items you don't need" was a direct quote). Then that tech changed his story a week later after his CEO snuck on our property without our knowledge or authorization and "checked some things" and claimed to have fixed the problem. Rather than call and explain the situation, the CEO had the tech call and change his story. The tech was right because it didn't fix the issue, but now we have $2900 in items we don't need. The problem goes on and the CEO and every "Customer Service Manager" at FPS is aware of our problem but refuse to answer our management company's emails or respond to their phone calls. Our next step will be litigation after termination. Do not hire this company. Fire Protection Services is being reported to the BBB for fraudulent practices and inflating invoices, as well as poor customer service. One star because while their techs have no idea what they are doing (there is one guy who seems to know - the one who suggested we not pay for items we didn't need), they at least show up on time. When they show up.

Great service, very friendly. He came same day and also helped to install the fire extinguisher on…read morethe wall for me. He also educated us on using and doing the monthly extinguisher check. Definitely would recommend.

I had this company come out for extinguishers, I was outside my business when the B Safe van pulled…read moreup and my first impression was it must be a small low budget company. When the tech got out of the van part of the seat came out of the van not to mention the molding around the door. I hoped that they took more care of customers and products than they did the company vehicles. It had to be embarrassing to the tech to drive up in a van that smoked and smelled of gasoline. Although the tech was professional his company t-shirt was not, If I had clients that day I would have been embarrassed. I will not use this company again, and I would not recommend them. If yhey cant take care of their buisness how can you expect them to take care of yours.