The contacted me quick after I sent an inquiry online. Awesome work, friendly, professional. I will…read morebe sure to hire them again whenever I need network cable ran at my house again.

Excellent service!!!…read more The crew, Tristen and Anthony as well as their supervisor, arrived promptly and did the work per the contract. There was one window that posed a potential problem because it was blocked by a built-in immobile desk with shutters. The solution was to install the detector on the shutters. I also requested a fob, something not usually offered. They thought it was unavailable with my system, They did the research to find that they are available and Anthony left the job to obtain it. When he returned, the two of them connected the fob to the system. Beyond that, Tristen was patient explaining how the system worked. One of my questions was not easily answered regarding how to access a chart I had earlier seen on the home page. Tristen spent time researching and finding the answer. Throughout the time Tristen and Anthony were here they worked quietly, conscientiously and with consideration. Update: Recent heavy snow damaged the sensor for the outside garage door. They will be returning to replace the sensor as well as adding a panic alarm function to the fobs. I've also requested outside signs to let people know about the presence of the burglar alarm. They've ordered them and will install them when they get them. I heartily recommend Northern Nevada Low Voltage!!!

First off let me start with saying that if you are in the market for any home theater audio video…read moreNetwork services definitely this is the man to talk to. Mr Wilkins is not only very knowledgeable and fair he's also very friendly and does not make you feel dumb was asking questions. Obviously when we go out to purchase some sort of service a lot of times we do not know the ins and outs the best product for us so on and so forth but he does and that is what counts. The office building where he is located is very clean very easy to navigate because trust me I get lost there is plenty of parking and I just think you should give him a chance

I finally gave in and had to call for reinforcements with my "smart home"! I installed Direct TV in…read moremy home, but unfortunately, the installers didn't hook it up correctly and bypassed using my Ruckus system. It's my fault because I didn't confirm whether they did. I finally got fed up and called Wilkcomm to come out and make sure it was hooked up correctly. Symeon came out and got everything installed correctly and educated me on my system. I couldn't be happier with the level of service I received.

Longtime customer here--disappointed by All Pro Security's recent handling of a serious safety…read moreconcern. Their rep insisted on a 3-year contract at the last minute, even after I explained I was planning to move. He became passive-aggressive when I declined. More troubling: their monitoring system failed during a false alarm, and I had to call them directly to stop the dispatch. Poor service and worse support when it matters most. I wouldn't recommend them to anyone looking for reliable home security.

The person who answered phone I asked if done work in Arrow Creek. She said no. She then called me…read moreback and said I talked to the owner and said he had. I said great can I get a few addresses in Arrow Creek. She said oh no they don't give out addresses. I said please call the owners of homes. She said she could not do that. Hmm maybe they haven't done work in arrow creek

Channels AV has fantastic customer service. I had an issue with tuning my system, and within the…read morehour, they sent a tech who resolved my problem. Highly recommend!!

Channels AV helped me out on installing a new surround system I had purchased. They were amazing!…read moreThey got a technician out on very short notice & were able to get my system up & going. They were also great when I had a follow up question a few days later. Their customer service was ABOVE & BEYOND. When I got the invoice, it was consistent with what they quoted me & very fair. Whether you are buying your own equipment or considering theirs, I can't recommend them enough!

Sean was a pleasure to deal with. Fair pricing, punctual, neat, great communication and great…read moreattitude! He upgraded our home audio and patiently showed us not-so-techie people how to use everything. He even helped us with our home computer network. I recommend without reservation!

Regrettably my experience hasn't been good. After spending over $4000 on new equipment to upgrade…read moremy entertainment system, I'm disappointed in their response about an item not working properly. The least expensive item, a Sony blue ray loses all of its settings whenever it is turned off. Very annoying having to reconnect to wifi and reload all apps and sign in those every time I use it. Called Home Technology to ask about it and replacement but no call back. Called again and was told they don't know what to suggest other than resetting it myself (done repeatedly). I hoped they would stand behind the $250 item still under warranty as it was just months old. Very disappointed. Guess I should have shopped at Best Buy.

I called four different companies to install a MantelMount and 98" TV. Phase Audio Visual was the…read moreonly one who said it could be done and they did an AMAZING job! Flavio and Michael are perfectionists (in a good way) and worked on it until they were happy with the install. Michael even came back a few weeks later to make some minor adjustments. I am over the moon happy with the results and would recommend them to anyone!

A follow-up visit from Flavio to install Sonos soundbar, rear speakers & subwoofer, after the TV…read moremount he did for us when we first moved in. The structure of our wall posed a bit of a challenge, but Flavio gave us options and then continued the installation and guided us in use of the Sonos app. Completely impressed with the sound and function of the equipment! It sounds amazing in our space. Flavio is so knowledgeable and easy to work with. He is an Absolute professional. He always shares things and details I didn't even know I needed. Love that! Very happy return customer, Becky Mann

Their Billing is so confusing. You ask for something to be…read moredone a certain way and they do what they want whether you like it or not. Install incorrect sensors for lighting and put an electric box in the middle of my wall on the outside. I wanted it under the eve. Now my Christmas lights look like shit. I do not recommend them at all.

My inquiry resulted in a "Dear John" email response of "no can do". I had sent an email inquiry…read morelisting out all the normal things that everyone has that they are trying to integrate like AppleTVs, Lutron lighting, Sonos audio, wireless mesh network, outdoor lighting, Echos, Phillips Hue lighting, etc. and response was (despite spending 10s of Thousands on all of this) it was all junk and "kludgy" stuff. Told me that it would be at least $1,000 to pay them to even bother to come out and write a proposal. This response during a time when any business is/should be ecstatic that anyone in their right mind is considering any commerce?! Told them to print their response and reflect on it in a couple of months. Wow, just...wow. Caveat - if you have a project you want to spend $1,000,000+ on, maybe, just maybe they'd be interested.

Daniel and his crew were very accommodating and patient with our security set up. We had an old…read moresystem that needed upgrading and it was a challenge. He and his crew handled it with patience and got the job done to our total satisfaction.

We recently called TID systems, we were in a pinch because the company that was going to install…read moreour Cat 5 cable did not show up. I called Vanda @ TID Systems and she squeezed me in the next day! Thank you so much, we appreciate you so much and will definitely use you again!!! Professional, timely and reasonably priced. MerchantsXL thanks you!!! ~Brynda

Scott is super responsive and helpful. I quickly needed an alarm system installed for my insurance…read moreand he came out same day and get us all set up and made sure all of our existing equipment worked properly and had batteries! He also offered the best rate we had seen. I'm glad we decided not to go with ADT - their customer service was a nightmare.

Steve is very easy to work with, knowledgeable, careful and thorough. Also, he responded to our…read moresearch very quickly.

This morning, I had trouble with my ADT pulse application that allows me to control my ADT alarm…read moresystem, including all of my cameras and motion sensors, I got an " offline " error message. I called ADT and the first representative had me do a few procedures, but they weren't successful so she transferred me over to their tech person. A lovely young woman named Heather. took over an and the total time on the phone was an hour and a half to diagnose and fix the problem. Thankfully, I had a problem several months ago and they sent me a box with the new Netgear communication equipment and told me if I had the problem again to change these two things out, 2 Netgear units that plugged in to the electrical outlet and another two cables that went to the gateway system for ADT pulse. my AT&T router is in my office behind a desk and the file cabinet not eadily accessible, and my ADT gateway router was in another room. Trying to diagnose the situation I had to run back back-and-forth between rooms, plugging and unplugging things and quite frankly I will admit I was frustrated and tired . I know I wasn't an easy customer, but Heather was amazing, I kept apologizing because I couldn't hear her well there seem to be a delay between our conversations when I would say something it took a while for her to respond and that was frustrating until I realized I needed to give her more time because of the delay. During the entire process, I will admit I was anxious and impatient because I had an appointment and I wasn't sure if we were ever going to get this thing fixed. Thankfully, with her expertise and patient guidance we were able to fix the problem. I apologized to her for being a difficult customer and she said that's not a problem. We're here to serve and I understand. I hope someone in HR or higher up department. sees this review and makes a notation to her employee file. Her degree of professionalism knowledge and patience was greatly appreciated and I'm back in operation again. Thank you, ADT for your continued excellent customer service.

This review serves as a formal public complaint regarding my experience with ADT and its billing…read morepractices. I was charged for services and/or fees that I did not authorize and that appear inconsistent with my agreement. Despite multiple attempts to resolve the matter through customer service, I have not received a clear explanation, proper investigation, or satisfactory resolution. The responses provided were inconsistent and failed to address the specific billing discrepancies raised. As a consumer, I expect transparency, accurate billing, and good-faith efforts to correct potential errors. Instead, I experienced significant difficulty obtaining accountability or meaningful assistance. Unauthorized or unexplained charges raise serious concerns regarding billing oversight and consumer protection compliance. Unless this matter is promptly reviewed and corrected, I am prepared to pursue further action, including formal complaints with consumer protection agencies and regulatory authorities. I strongly encourage prospective customers to carefully review all contractual terms and closely monitor billing statements when dealing with ADT.