I had an outstanding experience with Dr. Joseph Cheng and his entire team. From the moment you walk…read morethrough the door, his staff is kind, welcoming, helpful, and extremely professional. Throughout the entire process, I was always greeted with a smile and genuinely appreciated the exceptional level of care and customer service they provided. Dr. Cheng is an awesome doctor. My knee surgery went extremely well, and I was able to recover and get back to normal. Just as importantly, he was empathetic, supportive, and patient throughout the entire process. He always took the time to answer my questions, explain what to expect, and support me through my recovery. I couldn't be happier with the results or the care I received. Dr. Cheng and his entire team are outstanding, and I highly recommend them to anyone needing orthopedic care or knee surgery.

He did my minuscus mess knee, painless, quick recovery, best outcome. I wish he'd done my hand. I…read morewent to a Harvard trained doctor for my hand and it was a mess. I wouldn't mind him doing my other knee and rotator cuff shoulder, but he says I don't need it at least not yet. He's one of the few doctors that I trust, one of those that you want to go with you wherever you go.

Highly recommend. Dr. Dashe performed carpel tunnel surgery…read moreusing the ultra-sound guided threat release approach developed at the Mayo Clinic. No incision, much less pain and a faster recovery that the two other traditional techniques (open and scope). His support team is first class and Dr. Dashe has a very professional but easy going way about him.

I had my procedure done about a year and a half ago. Dr Jesse Dashe and team at the San Leandro…read morelocation and Fremont location did an excellent job. Great communication from the team.

My wife had ulnar nerve relocation surgeries on both arms. Carpal tunnel both hands. Trigger…read morefinger release on one hand. He also removed a blood clot in her wrist. He was able to do three surgeries on each arm during the same day. This means her recovery was much shorter than recovering from 6 separate surgeries. Dr Stein is meticulous. He dictates notes to the computer while you are in the room. We really like that because we get to hear what his exact thoughts are. He is very efficient in that he does all of the orders for procedures and gets the ball rolling very quickly. He is very personable and enjoyable to be around. His staff is the best! They get things moving before we even walk out of the room. We have never had to wait more than 10 minutes to see him. My neighbor also had the same surgeries from Dr Stein about 10 years ago. She highly recommended him to us. There were specialists that were closer, but we wanted the best and I think we got it!

Unfortunately, my experience with Dr. Stein has not been a pleasant one. I also worked in the…read morehealthcare industry and would like to have compassion for other healthcare workers, but this doctor is definitely not a people person. Due to both arms and my right elbow injury, his diagnosis was that it was due to my bone structure and genetic makeup. This was new to me since I had never heard that before. I am a larger guy, I don't use my hands and arms for strenuous work, healthy, and work out 3x/week with an experienced coach--nothing out of the ordinary. Working with thousands of people in healthcare and other fields, we come across many different ailments, injuries, and stories. At first, I took it as new education and considered that perhaps my DNA structure and genetics were contributing to my injury and pain. I mentioned this to colleagues, other doctors at work, and experienced professionals, and they said they had never heard of this before. While not completely ruled out, it was unusual. After receiving my MRIs and X-rays, I showed up for my appointment and waited close to 2 hours, which is excessive considering it was scheduled. When I was finally called in, Dr. Stein did not greet me and instead commented about having to skip his lunch break due to a busy day. I understand demanding schedules, but there was no acknowledgment that patients are also taking time out of their lives--missing work, managing responsibilities, and traveling to appointments. A simple courtesy call from staff would have gone a long way. I remained calm and open-minded. I noticed another patient leaving unhappy. When I went in, I asked if he could check my other arm, as I had started experiencing soreness. He immediately dismissed it, saying nothing would show up and did not examine it. Within a week, that same arm developed increased pain and numbness, despite avoiding heavy use and refraining from working out. I've met many professionals like Dr. Stein, and it was clear that his level of expertise contributes to an ego that comes across as dismissive. He appeared rushed and condescending during all visits. On my final visit, while discussing surgery scheduling, I asked additional questions to better understand the procedure. He said he only had limited time to answer. After waiting over 2 hours, I would expect at least 15 minutes of clear communication before a procedure that carries risks. I understand his practice is a business, but business also requires trust, communication, and respect. Patients should feel confident in the person operating on them. Comments he made about preferring certain insurance because they paid more were unprofessional. Regardless, he will be receiving a large sum for surgery. While I believe he has the technical ability to perform surgery, I am not comfortable with someone who is rushed and potentially distracted. If appointments are rushed, I wouldn't want someone to rush through a surgical procedure just to get to another appointment or procedure. This leaves more room for error. The reality is doctors cannot guarantee outcomes, but they are responsible for proper care, communication, and follow-up. Once you sign surgical paperwork, you waive many rights--even in cases of error. If there were stronger accountability systems now, I believe interactions like this would be different. And Dr Stein would treat his patients with more respect. Also work with many clients who are also legal representatives, and although there are more legal avenues being put into place if something goes wrong, but I would prefer not to be in that position due to lack of accountability or care. His staff seemed disengaged and under pressure. I've worked in environments where teams create a welcoming atmosphere--this did not feel like one. The way he spoke to his staff suggested stress and tension. It seems like a 50/50 chance of a smooth and full recovery without complications from him or his staff during follow-up. After reading additional reviews, my experience seems consistent with others, which validated my instincts to seek another surgeon who felt more respectful. *To previous and future patients: trust your observations and instincts. If Andrew Stein feels like the right fit, he may help you. If not, you have options. Sometimes going a little further for the right provider makes all the difference. I appreciate everyone who has shared their honest experiences.

Writing this on behalf of my mom who broke her wrist last October and had to have two surgeries…read more Upon the initial break, when Kaiser wouldn't see her for weeks and she needed urgent surgery, Dr. Franko saw her immediately next day and scheduled a surgery before end of week. He is such a humble, down to earth doctor who explained everything thoroughly and put her mind at ease. He has amazing bedside manner and he listens to the patient with empathy. The surgery and recovery went smooth, I wholeheartedly recommend him. He provides the type of care that you just don't see with doctors these days. It is so rare to have such a caring surgeon.

If you don't want, or really need surgery, simply a good diagnosis or second opinion, don't bother…read moreseeing Franko

East Bay Hand Medical Center provided me with the best care I have ever received. After over a…read moredecade of chronic carpal and cubital tunnel pain and many attempts to resolve it non-surgically, Dr. Stein and his team took the time to offer me a permanent solution to my pain. They did not enter upon surgery lightly and had me go for a neurological test to be sure. I ended up having surgery of both hands and elbows and am recovering well and quickly. Dr. Stein's bedside manner is excellent and he made me feel seen and my pain acknowledged. As a black woman, I have not always had the most positive experiences in health care so to have this one be so good was almost overwhelming. All of the nurses and PAs treated me with the upmost respect and care. A special shout out to Jen, Lara and Beth, all of whom cared for me as if I were their family. Thank you to Jen especially for all of her work and giving me the tools and authorizing the tests that aided in my decision to go forward with the surgery. And finally to Dr. Stein, I am forever grateful for his expertise and kindness. I am able to use my hands again, something I will never take for granted. If you are thinking of going somewhere else, don't. This is the place to go and you will not regret it.

This practice is discharge-happy…read more I came in for a pinky fracture in 2021. Went through about 6 sessions of therapy. My range of motion never returned back to normal despite the false reassurance by Dr. Stein. The therapists requested my insurance for more therapy sessions so they could try something different to see if they could get my full range of motion back. Even though my insurance approved the sessions, Jenn the PA ended up canceling my sessions being adamant saying I didn't need them. Then she unprofessionally kept arguing with me and said there's nothing else they would be willing to do to remedy the situation. I left a very frustrating voicemail for her asking why they would treat me like that. Not only did she not reply, but a week later, I received a discharge letter in the mail. Fast forward to this week, I had another injury to my hand. Knowing I have limited transportation and access to another hand clinic , I tried calling EB Hand again. I explained the discharge history to the receptionist, but she told me there was no record of me being discharged on file. So then I sent my referral to them and proceeded to book the appointment. I get three hasty call attempts maybe an hour later basically telling me they dug up files from 5 years ago saying I was discharged from their practice. I would avoid this practice like the plague. They mostly deal with Worker's Comp patients, and all they want to do is collect money from your insurance. Whether or not you experience a full recovery or they live up to their treatment promises is of absolutely NO PRIORITY to them. Beware! Zero stars for the medical staff. The one star is for Mike and Joe, the therapists, who were always great to me.

One of the BEST Orthopedic Surgeon!! I was in a Collision accident while working. I fractured my…read moremiddle finger and needed surgery. I was referred to Dr. Safanda and his team! It was beyond my expectations and I have had an amazing and wonderful experience with Dr. Safanda and his team. Joyce took care of everything from setting up my appointment, getting picked up from my home and being dropped off home after my surgery. Above and beyond! THANK YOU Dr. Safanda and Joyce!!

I recently broke my hand and Dr. Safanda was the best in getting me back to where I needed to be…read more He put a cast on right away then after the cast game me a brace and PT so I could get back to doing things I loved. All of the staff is amazing as well! Joyce at the front desk is an angel and goes above and beyond for patients! I couldn't recommend this establishment enough!

I have been having issues with me arm for four months, doctor martin barely listened to me, he…read morebarely even looked at my arm, his phone rang during our consult and shortly after he stood up and slowly made his way to the door to leave while telling me to just wait it out. I left feeling very unheard and disappointed.

Dr. Martin has offered amazing personal care for our family. My family has been to Dr. Martin for…read moremultiple injuries over the last 10 years. He and his staff have always gone above and beyond to offer us care and comfort . We have seen him for knee, shoulder and hand injuries. His honesty and direct approach are refreshing in today's day of medicine. He has also given us great recommendations when necessary. Our children have had multiple sports related injuries and he is the first one we contact.

Matt is fantastic - knowledgeable, patient, kind. You will leave a session feeling much better!read more

I used to go to this office for PT. They were great! They stopped accepting Medicare so I had to…read morefind another physical therapy office.

If you go here make sure they don't overcharge you because they won't give you your money back. The…read moretherapists are great but they overcharged me by $132.50. I've been trying to get a refund since the beginning of March but they refuse to give the money back. They don't return phone calls. After finally getting a response via email, they acknowledged that I had been overcharged and told me to wait 6-8 weeks for a refund. It never came. I contacted them again in May. Same story - wait 6-8 weeks for a check in the mail. Once again it never came. Be careful and know exactly what your copay is otherwise you'll get overcharged and won't get your money back.

I have had the fortunate (or unfortunate depending how you look at it) opportunity to work with San…read moreLeandro Vibrantcare over the past 2 years. 3 separate injuries required me to need physical therapy. The staff at the San Leandro facility have been amazing every step of the way. Yulin and Tyler have been phenomenal about finding isolating exercises to help pin point the areas I'm feeling pain. Every session provided me with new movements that would move my recovery forward. I made sure to do my exercises at home to facilitate my success. I cannot thank the whole team enough for giving me the tools I needed to regain mobility after surgery and prevent another surgery all together. I hope I do not require more PT in the future, but if I do, I will be back ready to work!

Dr Light operated on my husbands spine when ALL other doctors wouldn't even try. He couldn't walk…read more He was confined to a wheelchair for over a year. I contacted Dr Light and he asked me to send him any and all MRI and X-RAYS to him. After a short while Dr Light said he would like to examine my husband. I flew him to San Francisco where we met with Dr Light. Dr Light agreed to try and give my husband some relief. After two lengthy surgeries and 30 days later my husband WALKED OUT OF THE HOSPITAL AND BORDED A PLANE HOME!!! God bless Dr Kennith Light. That surgery was 20 years ago and my husband is still walking strong and living a healthy life being of service to others. We thank God for leading us to our surgeon , Dr Kenneth Light. Judy and Don SIGLIN

He is one of the worst doctors I have ever worked with. He actively discouraged me from physical…read moretherapy (he dismissed it as "bending over a medicine ball") and said that my only option was a risky back procedure. I eventually sought a second opinion, completed a course of physical therapy, which improved my condition dramatically. So glad I didn't listen to this guy. On top of his poor advice, him and his staff are incredibly rude, and seemed annoyed to have to listen to his patients or answer questions of any kind.