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    Joseph Cheng MD

    4.4 (32 reviews)
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    Updated 2 months ago

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    4 months ago

    Maira at the front desk is always polite and has a great sense of humor. She makes check-in easy and honestly makes the visit better!

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    9 months ago

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    9 months ago

    Trusted for excellent results and clear communication with patients. Thank you , Dr. Cheng!

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    1 year ago

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    2 years ago

    The care itself was good when I had it, but since the new year they have not answered any calls and have not returned my messages.

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    7 years ago

    Very good Doctor and staff. Highly recommend his services. He fixed my elbow and my knee!

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    12 years ago

    Best decision I ever made. After years of bad shoulder pain I turned to Dr. Cheng and soon will be without pain. So thankful.

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    Review Highlights - Joseph Cheng MD

    During this time I still experienced no pain Now a couple of months later my knee is working as it should again.

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    Orrin Franko, MD - East Bay Hand Medical Ctr - The ultrasound-guided carpal tunnel release required a small incision, less than 1 cm in length. It's minimal.

    Orrin Franko, MD - East Bay Hand Medical Ctr

    4.8(88 reviews)
    1.2 mi

    Dr Franko cares of his patients. He told me that I may not need surgery, he is honest. I went to…read moreother doctor before and that doctor wanted me to do surgery. I trust Dr Franko.

    I had a great experience with Dr. Franko and his team for my ultrasound-guided carpal tunnel…read moresurgery. I had seen Dr. Franko previously for three cortisone shots to help manage my carpal tunnel symptoms. While each shot gave temporary relief, the effects lasted shorter each time. That's when I inquired about a more long-term solution, the ultrasound-guided carpal tunnel release procedure. He's one of the few surgeons in the Bay Area offering this minimally invasive option, which has a much faster recovery time (1-2 weeks) compared to traditional open surgery (which can take months). After evaluating my case, he confirmed I was a good candidate -- it was a no-brainer from there. Dr. Franko is clearly confident and extremely skilled at what he does; I truly believe he's one of the best hand surgeons around. Leading up to the procedure, his assistant Anan was amazing -- incredibly responsive, organized, and supportive. He coordinated with my insurance, confirmed my out-of-pocket costs, and walked me through every detail pre- and post-op. On surgery day, Anan helped me get settled and then Dr. Franko and his staff took over. The procedure itself only took about 20 minutes. It required only local anesthesia, and I felt a bit of pressure (more like tugging), but zero pain and no discomfort. Dr. Franko's calm, confident demeanor put me completely at ease. Recovery was smooth -- I could do light tasks like wiping tables and holding small items by day 5 and returned to work (corporate job) within a week. Around a week and a half in, I could do most household chores, though things like opening jars or pushing heavy doors were still tough. By week 4, I had regained most of my strength and was back to lifting heavy weights at the gym. I did experience some lingering soreness due to scar tissue at the base of my palm, but have been working through that with Graston therapy and hand PT. Overall, I highly recommend Dr. Franko and his team. The surgery was a breeze, recovery was fast, and the incision is tiny (under 1 cm and barely noticeable). If you're dealing with carpal tunnel and are considering your options, definitely consult with Dr. Franko -- you'll be in the best hands.

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    Orrin Franko, MD - East Bay Hand Medical Ctr - Honduras medical mission

    Honduras medical mission

    Orrin Franko, MD - East Bay Hand Medical Ctr - Bilateral comparison X-rays

    Bilateral comparison X-rays

    Orrin Franko, MD - East Bay Hand Medical Ctr - Honduras medical mission - performing a bedside procedure

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    Honduras medical mission - performing a bedside procedure

    Andrew J Stein, MD

    Andrew J Stein, MD

    3.3(62 reviews)
    1.2 mi

    Unfortunately, my experience with Dr. Stein has not been a pleasant one. I also worked in the…read morehealthcare industry and would like to have compassion for other healthcare workers, but this doctor is definitely not a people person. Due to both arms and my right elbow injury, his diagnosis was that it was due to my bone structure and genetic makeup. This was new to me since I had never heard that before. I am a larger guy, I don't use my hands and arms for strenuous work, healthy, and work out 3x/week with an experienced coach--nothing out of the ordinary. Working with thousands of people in healthcare and other fields, we come across many different ailments, injuries, and stories. At first, I took it as new education and considered that perhaps my DNA structure and genetics were contributing to my injury and pain. I mentioned this to colleagues, other doctors at work, and experienced professionals, and they said they had never heard of this before. While not completely ruled out, it was unusual. After receiving my MRIs and X-rays, I showed up for my appointment and waited close to 2 hours, which is excessive considering it was scheduled. When I was finally called in, Dr. Stein did not greet me and instead commented about having to skip his lunch break due to a busy day. I understand demanding schedules, but there was no acknowledgment that patients are also taking time out of their lives--missing work, managing responsibilities, and traveling to appointments. A simple courtesy call from staff would have gone a long way. I remained calm and open-minded. I noticed another patient leaving unhappy. When I went in, I asked if he could check my other arm, as I had started experiencing soreness. He immediately dismissed it, saying nothing would show up and did not examine it. Within a week, that same arm developed increased pain and numbness, despite avoiding heavy use and refraining from working out. I've met many professionals like Dr. Stein, and it was clear that his level of expertise contributes to an ego that comes across as dismissive. He appeared rushed and condescending during all visits. On my final visit, while discussing surgery scheduling, I asked additional questions to better understand the procedure. He said he only had limited time to answer. After waiting over 2 hours, I would expect at least 15 minutes of clear communication before a procedure that carries risks. I understand his practice is a business, but business also requires trust, communication, and respect. Patients should feel confident in the person operating on them. Comments he made about preferring certain insurance because they paid more were unprofessional. Regardless, he will be receiving a large sum for surgery. While I believe he has the technical ability to perform surgery, I am not comfortable with someone who is rushed and potentially distracted. If appointments are rushed, I wouldn't want someone to rush through a surgical procedure just to get to another appointment or procedure. This leaves more room for error. The reality is doctors cannot guarantee outcomes, but they are responsible for proper care, communication, and follow-up. Once you sign surgical paperwork, you waive many rights--even in cases of error. If there were stronger accountability systems now, I believe interactions like this would be different. And Dr Stein would treat his patients with more respect. Also work with many clients who are also legal representatives, and although there are more legal avenues being put into place if something goes wrong, but I would prefer not to be in that position due to lack of accountability or care. His staff seemed disengaged and under pressure. I've worked in environments where teams create a welcoming atmosphere--this did not feel like one. The way he spoke to his staff suggested stress and tension. It seems like a 50/50 chance of a smooth and full recovery without complications from him or his staff during follow-up. After reading additional reviews, my experience seems consistent with others, which validated my instincts to seek another surgeon who felt more respectful. *To previous and future patients: trust your observations and instincts. If Andrew Stein feels like the right fit, he may help you. If not, you have options. Sometimes going a little further for the right provider makes all the difference. I appreciate everyone who has shared their honest experiences.

    Had surgery to repair thumb joint. Everything was fine until I had continued weakness and pain. He…read morecouldn't find a reason why it still hurt so accused me of being mentally ill. Never went back and I still have pain. He is very mean and very cruel. Women beware hes a misogynist.

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    Andrew J Stein, MD
    Andrew J Stein, MD
    Andrew J Stein, MD - This is the result of my finger surgery with a 30 degree bend.

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    This is the result of my finger surgery with a 30 degree bend.

    East Bay Hand Medical Center

    East Bay Hand Medical Center

    4.1(52 reviews)
    1.2 mi

    Responsive staff, easy to book follow ups, hand seems to be healing according to descriptions by…read moresurgeon and staff. Surgeon was initially careful to suggest postponing surgery until my condition was interfering with activities of life, which gave me confidence that he was more concerned with my welfare than revenue for his practice.

    Unfortunately, my experience with Dr. Andrew Stein here has not been a pleasant one. I also worked…read morein the healthcare industry and would like to have compassion for other healthcare workers, but this doctor is definitely not a people person. Due to both arms and my right elbow injury, his diagnosis was that it was due to my bone structure and genetic makeup. This was new to me since I had never heard that before. I am a larger guy, I don't use my hands and arms for strenuous work, healthy, and work out 3x/week with an experienced coach--nothing out of the ordinary. Working with thousands of people in healthcare and other fields, we come across many different ailments, injuries, and stories. At first, I took it as new education and considered that perhaps my DNA structure and genetics were contributing to my injury and pain. I mentioned this to colleagues, other doctors at work, and experienced professionals, and they said they had never heard of this before. While not completely ruled out, it was unusual. 3rd visit: After receiving my MRIs and X-rays, I showed up for my appointment and waited close to 2 hours, which is excessive considering it was scheduled. When I was called in, Dr. Stein did not greet me and instead commented about having to skip his lunch break due to a busy day. I understand demanding schedules, but there was no acknowledgment that patients are also taking time out of their lives--missing work, managing responsibilities, and traveling to appointments. A simple courtesy call from staff to let me know he was running behind would have gone a long way. Yet, I remained calm and open-minded. When I went in, I asked if he could check my other arm, as I had started experiencing soreness. He immediately dismissed it, saying nothing would show up and did not examine it. Within a week, that same arm developed increased pain and numbness, despite avoiding heavy use and refraining from working out. I've met many professionals like Dr. Stein, and it was clear that his level of expertise contributes to an ego that comes across as dismissive. He appeared rushed and condescending during all visits. When I had a few additional questions to better understand the procedure he said he only had limited time to answer. After waiting over 2 hours, I would expect at least 15 minutes of clear communication before a procedure that carries risks. I understand his practice is a business, but business also requires trust, communication, and respect. Patients want to feel confident in the person operating on them. Comments he made about preferring certain insurance because they paid more were unprofessional. Regardless, he may not get paid as much as other insurance companies, but he's going to get a paid a large sum for the surgery. While I believe he has the technical ability to perform surgery, I am not comfortable with someone who is rushed and potentially distracted. If appointments are rushed, it raises concern about the level of care during procedures. And he may even rush through the surgery to get to another appointment or procedure, which leaves more room for error. The reality is doctors cannot guarantee outcomes, but they are responsible for proper care, communication, and follow-up. Once you sign surgical paperwork, you waive many rights--even in cases of error. If there were stronger accountability systems, I believe Dr. Andrew Stein would treat others with more respect. I am aware there are legal avenues if something goes wrong, but I would prefer not to be in that position due to lack of accountability or care. His staff appeared disengaged and under pressure. I've worked in environments where teams create a welcoming atmosphere--this did not feel like one. The way he spoke to his staff suggested stress and tension. It seems like a 50/50 chance of a smooth and full recovery without complications from him and his staff. After reading additional reviews, my experience seems consistent with others, which validated my instincts to seek another surgeon who felt more respectful. *To previous and future patients: trust your observations and instincts. If Andrew Stein feels like the right fit, he may help you. If not, you have options. Sometimes going a little further for the right provider makes all the difference. Appreciate everyone who has shared their honest experiences.

    Photos
    East Bay Hand Medical Center - Dr. Franko

    Dr. Franko

    East Bay Hand Medical Center
    East Bay Hand Medical Center

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    Joseph Cheng MD - orthopedists - Updated May 2026

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