Made us get into a contract that was wayyyy too long. then even had a hard time even cancelling. My husband was on the phone way too long trying to cancel after the contract was finally over and done!... Trying to keep us on. One guy that came one month , literally came to the door said he was here, then I swear he was gone with in 5 minutes. Like what the heck did He even get done ?! I hated having to do even one more month with this company.. to finish off the contract.. I will NEVER get into a Contract EVER with this company or Any other company !.. I hate it when companies get you hooked in, just to take your money ! It was NOT Worth it at all.. Will NEVER Use this company ever, and will never recommend them EVER !! I tell ppl don't ever use this company !!! read more

They have the worst customer service ever. It wa impossible to get the service stopped. after our "contract" ended, the kept sending a tech out and billing us. I called, my husband called and they kept sending techs out. I would rather deal with spiders. and they are expensive. read more

Service was fine but when my contract expired they wouldn't cancel it without multiple phone calls and then to top it off they made the poor tech come to my door to try and sell me on staying. He even said it was pathetic the way they treat their former customers and he would be leaving soon. Never using them again. read more

They will trick you into a contract for 24 months and they say they are affordable at the beginning to suck you in and get their business but they aren't once you try to call to cancel your contract you will have to pay for 50% of the services not done and they will even admit that they are NOT the most cheap service of pest control around. The sales person will come at your door and if you are a softy like me you will get sucked in for their sob story about you are helping me and my wife and my new born thank you. Awe well lesson learn. I'm stuck with their service for the next 22 months. read more

Horrible company!! Avoid at all costs. They do not treat you like people at all and only care about making sales. I've never spoken to more aggressive salespeople in my life! To the point, I wondered if I was being scammed! It took 30 minutes on the phone to cancel their services. They kept bulling me with questions and offers! And then made snide comments like I was the one being difficult!! Their actual bug services was fine. But their customer service is the worst I've ever seen. Stay away!! read more

Everything .. guy/kid who was to service our property didn't come in the 4 hr span 8-12. I called after 12pm & said to lady where the guy?? She looked said he was there at 9:20am I said no one came . then in afternoon kid blame his phone app from u guys.. then he said he sprayed around the house .. then I locked my self & pets in a room to spray inside.. my husband watched him spray squirts here & there . He left his equipment here all day . We put aside our trailer then he came yesterday & got it without us knowing , no knock .. the bugs were spider mites (u were supposed to get a pic from Frankie) they were still crawling everywhere throughout the day still couldn't cook with them hopping on things ... so my reg lawn people said they were coming yesterday (Wednesday )to fertilize lawns , he spray for us to be rid of them from fence line to house (infestation ) & inside too After he left they drop off house dead not waiting to walk in sprays pathway as Frankie said He did no eves wasp nests were everywhere so I emailed u several times as your phone voicemail was full & no phones calls picked up we aren't paying a penny for the service please reverse our payment back to us Thank u finally got to talk to Scott he credit back out payment to them read more

Saela - Tank left behind Tuesday - Pest Control Near Me - Nampa, Idaho

This company tricks you with their contract! I'm still trying to cancel them!! They do shoddy work, and they suck!!! See all? previous reviews! read more

Trouble company to do busy with. Aggressive and tricky sales tactics. They sign you to length contacts and lie about it. Once my original contact was up I called to cancel and of course. They offered me a good deal for a limited time. I asked if it locked me into another time contact and they said NO. So when I called today to finally cancel they tell me Im under contract for the rest of the year. I told the Rep that is was I lie even though he said he can see it on his screen. I finally get to a Supervisor named Juan who tells me the same thing. So I said prove it. He went into an email sent to my wife extending the contract for another year, BUT IT WAS NEVER SIGNED BY HER.. So then like a time share presentation he keep trying to sell me. I finally said... I don't care if its free... Cancel my program now. Plus I asked why did the 1st Rep see in his system that I was still under contact for the year when in fact I was not..plus nothing was ever sign agreeing to it. THEY LIE TO TRY AND FORCE YOU TO STAY. read more

Great Company Amazing Service! Came to my door offer a great services and when the technician came by he walked me through the whole service. read more

Super pushy sales pitch. I told the representative at least 3 times I was happy with my current pest control provider. He would not drop the conversation and began to speak poorly of my choice. I had been patient with him to that point. Nearly 20 minutes of listening to a pitch that I tried to cut short to save the representative time and move to another house to make a sale. I did not appreciate how he talked to me or my wife. A final point, he mentioned how Saela had a "4.4 star review on Yelp." I don't even use Yelp except to look at restaurant reviews, but it took me 10 seconds to find the company and see it had a 1.3 star review. read more

From my experience, this is a very untrustworthy business. I got talked into switching my service from my previous pest control and the service was OK. But when I signed up, I told the sales rep that there was a chance we would be moving within a year and if that was a sufficient reason to get out of the 1-year contract. He checked and responded that it was, and even provided a text format to use if it did happen. So when we did end up moving, I called the main number and the person told me that moving does not allow me to void the contract (I was moving out of state so couldn't transfer it). Then I got a call from a manager, and I even provided the text chain from the sales guy, and they still charged me an early termination charge. Stay away from this one.. read more

Too expensive and too long of a contract. Wish I hadn't signed up. The workers have done their job but they're always trying to upsell you.

First, I had a great pest control company. I left them, because the person who serviced my property switched and while the new guy was fine, I didn't feel very much love or loyalty towards him. That was a Big MISTAKE, I was wrong! I switched to Saela and it has been a nightmare. At the time that I switched, I agreed verbally to a 12 month contract, having service every other month. I was told that their product was so much better, which is what sales people say, I didn't believe that. Well, fast forward to this past winter and we had our first mouse in our house. Okay, things happen fine. I took care of it myself because they were booked up and couldn't come out. STRIKE 1. Then, I called to cancel after my 12 months and they said that my plan is 18 months, so I can't do that yet. I asked to cancel anyway, but they are trying to charge me for 50% of the remaining 6 months fee. STRIKE 2. Fast forward to now, this month I have received 4 different text messages giving me a day that they will complete my service. They never showed up on any of those days. Then I get a text message on an unscheduled day, from the man actually doing the service, letting me know he would be at my home in a half hour. I have pets that can't be around the spray and that requires planning. I called the office, they said that it's a system error. I talked to the man doing the service and he told me that everything keeps shifting because they are understaffed because everyone is quitting. STRIKE 3. I can't wait to be done with this nonsense. There is nothing that they provide in their "regular" service that a less expensive provider doesn't already handle. read more

Beware! I just spent 1 1/2 hrs on the phone canceling my contract. OMG, I want to scream. The customer service is the absolute worst that I've ever experienced! I would not wish this on my worst enemy read more

High pressure sales tactics and the sales guy lied about how my neighbor uses them and loves the service. The neighbor actually had many problems with the service. I told the sales guy no at least 5 times. Finally had to tell him to leave. If my 8 yo was not standing next to me, I would have told him a few more things. I personally do not know how their service is but if you have to lie to try and get customers..... it's probably not that good. Turned off by the sales tactics. read more

I will never ever use this company. I will do my best to tell everybody that I know that they are absolutely the most inconsiderate pest company around. They're actually a pest, in my opinion. We put up a no soliciting sign specifically, so I didn't have to deal with people during the day when I'm working from home knocking on the door. Cody, their representative, mentioned that he read the sign, but he still wanted to let me know that there were wasps on my house. There is an old nest from last year that I knocked down that I haven't had the chance to remove completely. It shows you just how inconsiderate and unprofessional this company truly is. It clearly states no soliciting and Cody could care less as he knocked on the door anyway. I simply said what the sign say and closed the door. In the event that I needed pest control services, I'd ask one of my neighbors. I certainly wouldn't hire Saele for pest control. I can only imagine how inconsiderate, and what crappy job they would do, since they can't even observe simple signs placed on people's front porches. read more

Saela - The clearly marked no soliciting sign on our front porch which they're representative decided to just completely disregard. - Pest Control Near Me - Nampa, Idaho

What a completely incompetent company with terrible management and worse contract. As said prior, by other reviewers, they alert you several days ahead of service asking how they can up-sell services for the visit. I've told them every time I was alerted NOT TO UP-SELL me on services. I tried to cancel my 9 visit agreement and was told to call back after my last visit next October. Today's up sell was mice infestation. I advised the technician Jon that my agreement included mice coverage in my garage and 1 additional room. He responded that I was not covered for mice. Since I sent him a copy of my agreement, he quickly pivoted and offered to start treatment for mice in 2 rooms. I am now disputing this issue and holding them in breach of contract. RUN, DON'T WALK AWAY! Beware of the slick salespeople riding the neighborhood on his Segway scooter, dropping neighbors names that are just made up people. This is one of the worst service companies I've ever dealt with. read more

Don't like the pushy sales representatives you send out. Didn't get his name but he rides a Segway type board. He came to our door three times. Keeps ringing and banging on the door until you answer. He won't go away even if you tell him you don't want his service or you are already happy with the company currently using, Boise pest control. Also coming after 9pm is uncalled for. People have young kids sleeping at that time. I will never use or recommend your service. Please change sales tactics. Hard sales don't work. read more

Update: Just had my first service. All they did was spray around the foundation and left. My previous pest service removed spider webs, bee nests and applied a granular treatment. They are not worth the price they charge. I can go to Home Depot and do it myself for less. read more

Absolutely obnoxious sales person and he lied about our current pest control company. I had to fight like hell to get the contract nullified. NEVER EVER HIRE SAELA PEST CONTROL. The company is sleazy and will extort you for every penny on your contract when you want to cancel, but cancel you should. TERRIBLE COMPANY. If you live in Meridian, Idaho, hire HEMI PEST CONTROL and you can contact Jordan at hemipestcontrol@gmail.com. I detest such companies as SAELA that are unethical. read more

I also had the obnoxious, pushy sales representative, who uses a Segway, knock on my front door. I explained that my wife coordinates the pest through a company that she is satisfied with. The representative asked to talk to my wife, and I explained that she was busy but if he gave me his business card she would call him. The representative insisted that he needed 'two seconds of her time', and I informed him that was not going to happen. He was insistent that he wanted to talk to her, and he was having a very hard time understanding the word 'No'. I will clearly remember the name of your company because of this sales representative and how unprofessional he was. Because of him I will never do any business with your company and spread the word to my neighbors and friends about this negative encounter. read more

I guess they hire folks that can't read. My no soliciting sign is attached to the door trim and is clearly visible. He rang the doorbell waking my wife who is sick. Not cool! For that reason alone, if I needed a pest control company, I certainly wouldn't choose this one. I will be checking to see if the company has a permit to solicit in Emmett. Zero stars if I could. read more

I was convinced to switch to them and it feels as though I have no pest control. With my previous company I never had any issues. Ever since I switched to Saela I have seen more spiders around my house and in garage than ever before. DO NOT let yourself be convinced to switch to them. read more

Rudest sales person I've ever encountered. He came by in the afternoon, ignored our 'no soliciting' sign, would not take no for an answer and my husband had to close the door in his face. He came back the same day at 9:20pm and rang the doorbell, twice. At 9:20pm! We have a young child. He rides around harassing people on a Segway. Do not open the door for him. I would NEVER hire this company based on their salesman alone. He's been warned not to come back, so next time I'm calling the police for him trespassing. read more

The sales person came to our door, knocked and rang the doorbell 5 times TODAY... Super aggressive and unwanted. I would never use this company. read more

Absolutely, NO to this awful company! If salespeople are trained to be so rude and inconsiderate, it means the whole company is like that. Do not talk to anyone who comes knocking on your door representing this company. read more

Terrible service and follow up. I had been a happy customer until the last service they did for mice on May 10th. I have not seen them since and it was supposed to be a weekly service. I have called three times and ask for someone to call and no one has. Do not waste your money or time or this company. I now have to hire another company to finish the job I paid Saela to do. read more

The representative knocked on my door and said he was the sales manager of the Nampa location. He was incredibly pushy and would not listen to what I was telling him. I already have Pest Control and I'm satisfied. I finally had to be rude and close the door. Would never use this company based on my experience with their sales manager. read more

Poor service. Make you jump through hoops for the most basic of questions. Their contact model is to force you into a sales funnel where the most basic, logical questions can only be answered after a grueling series of up-sell questions. Sad- have been a customer for years and have been generally satisfied until now. read more

These guys don't do anything. Every time someone came out to the house to take care of our rodent issue, we got a different story about what needed to be done and what works the best. they caught absolutely no mice. We did with our own traps. And they refused to cancel our contract without charging a fee. I will not support businesses that do not stand behind their service. and Saela most certainly does not. read more

I seldom slam a business, but this third world company is the pits. I called them to address my yellow jacket / wasp issues. The local rep came out and twice and still didn't solve the problem. I tried to cancel the service when he called to treat us again and he informed me I had to go through customer service to cancel. I tried. This is the WORST customer service operation ever. Total telemarketing sales focused. Even though I told him not to trespass on my property he still came over and sprayed and the company billed us. I have finally gotten through to an English speaking manager and got my account closed. This is not a local company. They do poor work. I'd also give less stars if I could. We are going back through our bank and trying to flag them as scam artists. read more

We signed up for a 2 year contract - the first year - they were ok. This year, not so much. The last treatment a couple weeks ago didn't seem to take. Have been trying to get a hold of them for three days. No one answers the phones - left on hold forever. Trying to send an email - it just always says "Please wait while we send..." Ugh. Guy offered additional services last time they were out to put mesh/caulk at base of garage door entrances to keep out mice. We paid $100. As he's applying the caulk, he's wiping the side of the painted area. I ask if the caulk is paintable for future paint jobs, he doesn't know - "Oh, no it's not, he says." Ugh. Don't use them - we are writing a snail mail letter today to cancel them. read more

AVOID THIS COMPANY. They have terrible customer service - they're impossible to get a hold of once they have your money and a signed contract (to which they require a 1-year contract which is ridiculous, especially if you're renting a house. My husband and I were renting and we moved out - so we asked them to pause our service until we moved into our new place where they could continue the service. They paused the service and then reactivated it and went back and serviced the house we MOVED OUT OF (and charged us of course). Their email address returns an error message and they don't pick up their phone. read more

I was told we could take a break and postpone the services out as long as i do my 5 services. But when i called to take the break they were telling me that I can't. What the sales person said was not what they have provided. Don't believe them!!!!! We have 5 adults in the house the heard the same thing. When you call they want to push you to do it their way even if you want to take a break. I don't like signing contract and told the guy this. Very Disappointed with this Company and their service. I don't feel like their product is good either. Sad that they treat their customers this way. I would think they would want to keep us. read more

Pushy Edge salesman came to the door and tried to use high pressure tactics. Told him I am happy with our current pest control company. Salesman started making disparaging comments about our current company. Someday I may change pest control companies, but I will NEVER use a company that tears down their competitors. You should be able to sell customers on your own merits. SHAME on you Edge!! Looking at the other reviews here, it looks like I made the right choice staying with my company that has kept me pest free for 3 years. read more

The edge pest control do not waste your money. Hopefully this comment will post. I have had them out 3 times to rid yard of ants. I am in an expensive contract that they weren't upfront about and now find myself having to hire another company. Last call to them I was assured a manager would come to my home . Did not happen. I have had another company, which sold, and I had no problem at all at same home. Horrible company! The employees are nice, no problem with them read more

Soliciting door to door in Meridian without a solicitor's license. The company knows very well that this is required. If they casually disregard the law, why would you trust them on your property? read more

If I could leave a zero, I would. I have been with Edge since May. I have seen more bugs and mice since I moved in to my home 4 years ago. I don't want to hear how your products are "better" and "flush out" the beasts. I want them GONE. I don't want them at my neighbors' homes, I want them dead. Waiting for your "better products" to work since May, its not "better" its ridiculous and you are not living up to your end of the deal. Also...$300 to cancel? I think not. As soon as my contract is up, I will be moving on and back to GemTek. But I'm going to leave all the reviews wherever I can so that others do not fall to prey to this sham. Called to get some mice control....guy came out with mouse traps. I could have done that! Unhappy customer and I know I'm not the only one. read more

If I could give less stars, I would. They have the absolute WORST customer service ever. They were okay when we first signed up and for the initial service but after that they really don't do anything. They don't take care of the problems when they come out and you can't get someone out in a timely manner. We are cancelling our contract as soon as possible!!! read more

DO NOT USE THIS COMPANY. In June, a young kid called at my door to sell services to me. The ONLY cost he quoted to me was $89.99, stating that was for 90 days of services, as many times as I wanted to call them out. I agreed, and when his card reader wasn't working, he called over his father, Geyron Zaugg to complete the sale. He also did not explain any further charges, or the terms of the cancellation policy. I was shown a few places to initial on the ipad screen and told that was just to verify that my info was correct. I did not in any way know that I was signing a contract for a minimum of 9 services, totaling $1000. The contract was emailed to me but went to my junk folder so I did not receive in time to read and cancel within the 3 day grace period. I was unaware of any further charges until the second service in July, where I was charged $109. I called and explained everything to the the Nampa office, where Alden took a week to return my call. I was told the only options were to continue services, or to pay 50% of the total for cancelling. I closed my account and was charged another $384, so the company has crookedly obtained $500 I did not agree to at the time of the sale. Legally there is no way out of this arrangement, and you can see by other reviews that this is common practice for them. I called and spoke to an account manager asking for only a partial credit as a token of good will and was refused. A salesman was allowed to sell me $1000 in services by only verbalizing the amount of $89.99. I take responsibility for not insisting on reading the document on the ipad and will never make that mistake again. But beware, this company does not enforce the integrity of their employees and should NOT be allowed anywhere near anyone's homes. I will make sure my community knows not to do business with Edge. read more