It's been a while since I've Yelped, but every once in a while you feel like you have to talk about an experience you've had somewhere. If you go through my reviews, you can see that I travel, and even if I don't like a place, I try and be gentle. The same will apply to this facility, but if you don't believe what I am writing here, and want to state that I am obviously trying to put this place to the ground, go back to my other reviews. I'm pretty fair.
Here we go.....
When we arrived at Saddlehorn, a woman and a man were walking out and driving away. We walked in, and another woman was at the register talking and buying a bottle of wine while her guy was waiting at a table. We weren't greeted, but I figured the one person working (a blond with curly hair a little above her shoulders) was trying to give each customer her undivided attention, so I went ahead and walked up to the bar and started to read the wine list sheets. I noticed that we could check the wines we wanted to try off, and since we both know what types of wines we like and the clerk was busy, we went ahead and marked off the wines we wanted to try.
During this time, the woman that was leaving as we were getting there walked back in, after we had been at the bar for some time. Instead of greeting us or telling us she would be right with us, she went to tending to the woman that had left and came back in after us. We gave each other a little glance, but wanted to think that it must have been because she was worried that the lady that left came back because she forgot something. That wasn't the case.
After a few minutes tending and talking to the woman that had departed and returned, the clerk finally came to us. She saw our list was filled out, said, "Ok, I'll get your first selection", and walked off. She brought our glass back, said nothing to us while she poured, and then walked off. She left for a few minutes while we tried our wine, and then came back and poured us our second sample without talking to us too much, and walked off again.
Our third sample is where this story gets really interesting. When the clerk came up to us with the third bottle of wine, she poured and realized that there wasn't enough in the bottle to make a full sample, but another couple had come in mid-pour. As soon as she saw them, she welcomed them kindly and let them know she would be right with them. She told us she would be right back with another bottle, and walked over to the couple. As she was opening the bottle, she began to ask the other couple if they were from the bed and breakfast that was nearby, and had a lovely and polite conversation with them about their wines.
While all this conversation with the new couple was going on, we were waiting at the other side of the bar for the rest of our sample. A few long moments in, we realized she wasn't coming back to finish the pour, so we went ahead and tried the half pour we were left with. Through all this, the clerk was still explaining all the wines, and how they were made..... We started to realize that all the things we were trying to write off prior might not just have been random occurrences.
Because of the conversation that the clerk had with the other couple, I can tell you that their Blanc du Bois and Black Spanish are made from grapes grown on their estate. If I hadn't overheard it from that conversation, I wouldn't be able to tell you that at all.
The fourth pour came exactly as the three prior, except that since she was now mingling with people she liked, it came several minutes after the third.
I'd like to say this treatment wasn't because we were a little "different" than everyone else that came into the place. Maybe we still looked a little sweaty from the parade we watched prior to visiting (my guy's hair had poofed up from the humidity, and I tied my hair back to cool off, but we didn't smell... Promise!). Regardless of the reason, it was obvious that we weren't as welcome as everyone else, and it felt horrible. No place of business should make anyone feel that unimportant.
We loved their Blanc du Bois sweet and the Black Spanish. We wanted to buy them. Unfortunately, we couldn't rationalize buying from people that didn't care about our patronage. We ended up spending our money at the other really well-Yelped winery in Brenham, where everyone was nothing but nice and helpful. Needless to say, I don't think we'll be back. Or maybe we will. Everyone deserves a second chance... read more