Not the first time having this experiance, arrive for my scheduled appointment. Wait in the waiting…read morearea for over an hour to 1 hr 1/2. Observe 15-20 patients check in and get seen and depart. Dr. John is a great doctor, but the service time in averaging a three month appointment scheduling availablity and processing time to be seen at your scheduled appointment is not worth the wait.

Today I had an appointment scheduled for 11:30am to see my PCP, Dr. Toby Kirkwood at Kirkwood…read moreMedical Associates. Mind you, I've been going to this clinic since 2008. I arrived there at 11:05am and checked in. I sat in the waiting room patiently waiting to be seen. At 12:40ish the nurse called my name to be taken in the back to be seen and get vitals taken. She noticed that I was somewhat irritated as to having to wait so long. She said she was sorry but that was just the way the Dr was, meaning Dr. Toby Kirkwood. I told her it was unacceptable and I'm not going to tolerate it. She apologized and said that she would check back in with me in a little while. 5-10 minutes later, she came back and said the Dr would be another 5-10 minutes before he would see me. I told her no ma'am I'm not going to wait another minute and I walked out without seeing anyone today. I told her this is the last time I will be back to this clinic. I had another appointment next month but on my way out, I stopped by the desk and canceled it as well. I did receive my co-pay back that I had paid for today. I refuse to wait over hour half too 2hours to be seen. My time is just as precious as his......POOR SERVICE!!!! Watch your time!!!!

Dr. Romero, is set in his ways and is not open to new information. I requested my blood type for…read morepreparation of COVID19. He denied me, stating it's not necessary. Furthermore, Dr. Romero is a pill advocate and has no regard for liver or kidney damage. My parents who had type 2 diabetes are both now on insulin due to his refusal to provide his patients with modern information and modern treatment. He needs to have his practice closed.

DO NOT GO SEE THIS DOCTOR!!!!! Worst doctor I have ever seen... told me he can only answer 2 of my…read morequestions of why I was there then sent in the wrong medication for something I didn't even go in for to see him then I hear from him 2 days later and he tells me he THINKS the medication he sent in is best for me when that medication has nothing to do with why I saw him!!!!! If you wanna waste time and money this is the so called doctor for you..... good luck everyone...

Front desk staff could use more training, I don't know why they seem so mysterious but I ignore it…read moreassuming it's a business tactic. If you owe more than a cent they won't let you see your doctor until you pay up and will have this conversation with you out in the open for all to hear. I was a Kelsey patient for years and I highly recommended OBGYN Dr. Findlay-Smith. But the staff service is poor and could be avoided by going elsewhere altogether.

I've had multiple appointments at Kelsey, and unfortunately, my experience with the front office…read morestaff has been consistently disappointing. More often than not, the front desk employees come across as passive-aggressive, rarely acknowledge patients when they arrive, and don't seem welcoming or friendly. For many patients, the front desk staff are the first people they interact with, often when they're not feeling well or are already stressed. A warm greeting and a little kindness can make a big difference. Instead, the interactions often feel cold and uninviting, which leaves a negative first impression. I hope Kelsey will provide additional customer service training to ensure every patient feels acknowledged, respected, and welcomed from the moment they walk through the door.

Dr.Doan takes time and patience with every one that comes into his clinic. He has been my doctor…read morefor many years and was my mother's doctor. I recommend him to my coworkers and my neighbors all the time. his nurse is amazing. He's always busy, but always has a caring smile.

My entire family has gone to Dr. Doan (my parents, myself, my husband, our 2 kids) for over 20 yrs…read more He manages to remember everyone's name, all our medical issues, and even all the meds we currently take. Dr. Doan's attention to detail makes me feel like I'm getting concierge medicine. I just hope this man NEVER retires.

best clinic. No waiting time at Southwest clinic…read more staff is very professional. Easily accessible

The Manager Azra is awesome she goes above and beyond for the patients. The doctors are all…read morerespectful and provide great patient services to their patients. The Dentist is awesome she takes great care of my teeth and she is very compassionate about teeth. Office experience is very good. I would recommend this facility.

I ordered 3 months supply. First dosage .25mg x 4 weeks .50 Mg x 4 weeks and 1 mg x 4 weeks. I…read morereceived 3 vials containing only 1mg per vial. This company shorted me 4 mg of serum. Customer service refuses to acknowledge this.

Absolutely fabulous place. The staff are so caring and made me feel like they cared about my…read moreissues. New doctor who seems as good as the last one. recommend.

My mom has been coming here for the last two years. I have also been here within the past year and…read morelet me just say he and his coworker are phenomenal. They are always listening to patients. Never rushing you never making you feel like you're an inconvenience. He always discusses the treatment plan or what he's thinking about doing before you get charged. He's very upfront overall love the care here because he actually listens / pays attention to what his patient's concerns are. Anytime my mom and I go we literally use the pharmacy that is down the street. He sends it almost immediately while you're checking out and it's an easy pick up. He has seen me for the flu. I felt better within two or three days. My mom has come for different types of care but overall, I say he's a pretty great doctor.

This clinic used to be a good place to come to. A trusted place. However since this new Hispanic…read morePA...... to be honest I don't think I he is a Dr I don't know what he is. But, he up sales the visit not just that. Friends have complained some days it's less priced and other very over priced for the same consult. We shouldn't be made to take a COVID test when he has been told that a test has been taken the same day and it was positive hence why we are there. What happened to patient care. Where is the original Dr he was awesome. But this other man he gives me the creeps!

First time at this office. Rey pleasant and offers numerous services. There is a Quest Lab on…read moresite, which makes it easier to complete lab orders. Care options include Primary care, internal medicine, and weight management. Dr. Gilford whom I saw takes the time to listen and takes your concerns seriously. I found the office to be clean and comfortable as well as the rooms. Front office staff even on the phone were pleasant and helpful. I feel comfortable coming here, but looking forward to the Upper Kirby location.

Dr Jackie Snell is a caring highly competent physician. She is nonjudgmental and a good listener,…read moretaking the time to address complex medical issues thoroughly.

I am filing a complaint regarding a very frustrating and unprofessional experience I had with a…read morepediatric medical office on March 17, 2026. I had a scheduled appointment for my son at 9:15 AM. I called ahead of time when I realized I would be late in order to reschedule. During that call, the representative informed me that because my son was sick, they would not allow him to come into the office. Instead, I was told that they would schedule an e-visit (virtual visit) for later that same day at 4:15 PM. I agreed to this arrangement based on the information provided. Later, when I logged into the MyChart system for the scheduled appointment, I noticed that it was listed as an office visit rather than an e-visit. I called the office to clarify, and the representative I spoke with told me that I must have "misheard" and insisted that no one would have told me it was an e-visit. I was then transferred to the office manager, Sharon, who also stated that I must have misheard and that no employee would have given me that information. I explained clearly what I had been told earlier, but she continued to dismiss my concerns. When I requested the name of the representative who originally assisted me so I could better understand the situation, Sharon refused to provide that information. The conversation escalated due to the lack of assistance and accountability. Sharon further stated that if I filed a complaint, it would "just come back to her," which gave me the impression that there is no proper oversight or accountability process within the office.

I have gone through my fair share of pediatric doctors who were overbooked all the time , rude, or…read moretook about 10 minutes with my kids before providing them with these crazy medications with no explanation of what they had or advice . I was referred here by a old friend to TCP and it has been about 3 years . WE ABSOLUTELY LOVE DR AMY and the front desk staff. I could go to any place of business and I wouldn't care how great the doctor is , if the front desk doesn't match that, I am out. We have recently moved and I still make the drive to come here because I doubt I will find somewhere better than this. KEEP UP THE GREAT WORK DR. AMY AND STAFF. -Andria Villarreal