This place is a joke! The staff is somewhat ok but others are down right appalling!…read more They are apparently just money hungry and could care less about the actual patient! The care has been decent, however this facility is basically just a glorified gym! If your loved one isn't on that plane then it isn't going to go well!! My mother in law is in no shape or condition, nor having the will to work out every day.

They took good care of my 95 yr old mom after her fall. Very clean. Staff is very attentive and…read moreprofessional. The PT is excellent

I've been seeing Dr. Mani for over 30 years and he is patient and always up to date on the latest…read moreinformation. I'll miss him when he retires, but he got gray hair and I didn't!

My doctor was great. BUT ive had two procedures here and both times have had issues. They do not…read moreknow how to do IV's. Both times it took a couple of sticks before they got it right. The last time was the worst when they blew the vein in my hand and now two weeks late the back of my hand is sitll black and blue. Also, though I had receipts with proof that I had already fulfilled my deductible they made me pay it again anyway in order to proceed with the procedure. NOW they owe me a refund and I feel certain that will be a fiasco as well. I will NOT have another procedure at this facility.

Why 5 stars? Because they saved my Dad's life…read more --- --- --- A hospital having a Yelp page is definitely a different ballgame than just about any other kind of business. I'm sure that there are countless others who have lost loved ones at Bay Area Regional Medical Center, and it probably had nothing to do with the doctors/nurses not performing up to a certain standard during their visit. Life's randomness sometimes trumps precision that the most wonderful medical professionals on Earth have to offer. But in our case, BARMC could only be described as a God-send. My dad had a heart attack on Thanksgiving. In an instant, my Dad transformed from the most active 58 year old that anyone knows, to the guy laying on the bathroom floor at the gym with no pulse. My brother was fortunately by his side, and was able to call 911 pretty instantly. The paramedics arrived swiftly and were as efficient as possible in literally bringing him back from the dead. He was then transported to BARMC. He quickly had to have a stent placed in his artery, which went very smoothly. By the time I got into town a few hours later, he was heavily medicated, but still awake and talking. I didn't even know what any of this meant prior to Thursday, but apparently, it was nothing short of a miracle. Not only that he was alive, but that he went from a goner to very normal in a few hours. This is a testament to my dad's excellent shape/conditioning, but I'd imagine all of medical people involved played a role as well :) Where we really began to appreciate BARMC is the quality of care that he received in ICU. All of the nurses/doctors were absolutely phenomenal. Kayla, Natalia, Shelby, Dennis and all of the other names that I'm forgetting - you were all the absolute best. It's amazing that people who work in a place that's filled with so much sadness on a daily basis, could manage to be so cheerful and happy. All of them had the demeanor of people who were on vacation, in that, they were just so happy and joyful. Maybe it was that my dad's story was so amazing, or maybe this place just breeds super heroes. Either way, we loved it. All of these wonderful folks really helped me to put life in perspective. I love my job and always give it my all... but these people literally save lives for a living. Instead of enjoying Thanksgiving with their family, they perform insanely advanced procedures on people, while crying family members wait in the lobby with lives hanging in the balance. Much like folks who join the military, it's a job I could never do, but I'm forever grateful that others can.

My dad was in this hospital and too many mishaps to list. It took 48 hours to reconcile his home…read moremedications. They never responded to the call button and they employees are smart ass and mock you when you ask for help. I know several people work there and the place is rotten from the top down. Good people will not stick around and it will only get worse until upper management does something to change the culture. The HR department needs to be completely fired and built from the ground up. All the employees seem to be rejects from other hospitals in the area that were willing to accept a lower wage to have free reign to do whatever they want. They do not know how to staff, compensate or develop their employees. You can't teach someone to be a nice human being though.

Great place for families and events. Multiple floors, ample parking. Food is decent, staff is very…read moreattentive, buttons for service EVERYWHERE!

I did not visit this location but they don't have the one I went to available for review. Folks…read moreneed to know how they operate! HCA Houston Healthcare Southeast Avoid this ER if you value your wallet - the care was basic, but the billing is straight-up predatory. Went in for a quick evaluation: blood work, urine test, and two short chats with the doctor. In and out in about 1 hour 20 minutes, no IV, no imaging, nothing fancy. They slapped a Level 4 (high complexity) facility fee on it, inflating the bill to over $12,000 total. Even after insurance, I'm left with $1,360 responsibility - for what? Billing said they "don't dispute charges" and only offered a vague internal audit. This isn't isolated; HCA has a long history of fraud settlements for upcoding and overbilling, including the largest health care fraud case in U.S. history at $1.7 billion. Reviews across HCA locations are littered with similar complaints: outrageous ER bills, unnecessary tests, and stonewalling on disputes. Their overall ratings are terrible for a reason - it's a pattern of greed over patient fairness. If you can go anywhere else, do it. 1 star for the exploitative system.

I had a er visit and wasn't too impressed about the treatment received. I realized they were supper…read morebusy but I had to call to get any answer. I not sure but I think they are supposed to wheel one out in a wheel chair when being discharged. I walked out on my own

I took my boyfriend to Clear Lake Emergency he's was having kidney stones. Screaming, crying,…read moresweating, vomiting and becoming very pale ON THE FLOOR while crying for help. They didn't do much help but send 5 security guards to stand right by us and watch him YES 5 of them. The main guard was just staring at him trying to make eye contact but my boyfriend is becoming to unconscious to even noticed. I understood it was a busy night and there were other people there but no once else was screaming crying and begging for help on the floor. Never going to that OPS emergency room!

POOR FRONT DESK!!!…read more Came with my spouse to see Dr. Naser Elkhalili and checked in on the phone. We also were assisted by the front desk rep Maribel who was rude and unprofessional. She advised of the copay which was incorrect and would not listen to what I was explaining to her with regard to our insurance/benefits. She made it clear she was not concerned with what he should have paid and insisted the copay was more than what the benefits stated. I paid it because it was obvious she could not accept what I knew he owed. My background is insurance and I've been a claims analyst, so I'm very familiar with our benefits. The "manager" Cheronda was sitting next to her and wasn't very helpful and stated they would reverify the benefit but it would prolong our wait from being seen. $15 dollars should not have prevented my husband from being seen nor them doing their job efficiently. Once we were called to the back the intake nurse Nicole was very warm and welcoming just like a doctor's office should be. It all starts at the front desk!! I did voice my concerns to Dr. Elkhalili and he unfortunately made excuses for his poor staff. It was sad seeing how the front desk interacts with their patients.

I praised this medical center in a previous post, but after today, I would give them zero if I…read morecould. I had a procedure scheduled for this Thursday and was called today to be told that my time had changed, I could not miss any more work that I have done to my legs and was wanting to get this done as soon as possible as possible. When I called to verify my appointment on Thursday I was told my appointment time was changed, I explained when I take time off from work, they expect me to be back at a certain time. Then I was told the cost of my procedure would be $800, on Tuesday, when my appointment is on Thursday. When I spoke to Jess from Dr. Ben's office told me that appointment times are tentative and not guaranteed and I was told that in the room, which I was not. Jess continued to speak over me as I asked why I was not told sooner about my co-pay for my visit, I was dismissed and told they could not contact my insurance early. Let's not mention how I was charge incorrectly for an appointment on their system and to this day I'm still waiting for a refund. Do not recommend this facility.

I was called in for an interview at 10am 10/11/24 with Christie the nurse manager and it was an…read moreawful experience. Not only did I arrive early at 9:40, I never was called back because Christie was in PACU numbers and I was told my the receptionist that she forgot. I waited until 10:50 and I still was not called back yet. This was so unprofessional and disrespectful of my time and I want future potential employees to know! This is obviously a poor managed and understaffed facility and I needed to share my experience!

Pre-op was excellent! Post-op was not a good experience. I have worked in hospital systems for…read moreover 30 years and am very much aware of patient care issues. I became conscious in recovery due to severe shivers. A nurse put a warm blanket around my head and told me my contact had been called, asking me if I was ready to go. I hadn't even opened my eyes yet! I said no and she asked how much more time I would need. I said 30 min. She offered me water and I said no. I had to figure out for myself that I was in recovery and the procedure was done. I thought I was still in pre-op waiting to go in. No nurse called me by name, asked me to open my eyes and look at them, or attempted to orient me. No one told me I was in recovery and how long I had been there. No one reassured me that the shivers would eventually pass. Next I knew they were dressing me in the bed. I have never before had anyone dress me post op without having me sit on the side of the bed or be able to stand and dress myself. They were rushing me! I felt as if it was my fault for not being conscious fast enough for them or I was doing something wrong for not waking up! I eventually stood and put on my shoes. They rolled me outside and asked if I saw my ride. I said no. So they rolled me back into a hallway as they were asking me to call my ride. I had to ask for a drink and some crackers. My eyes were still barely open and I was still feeling sedated. I am very unhappy as to how I was given the rush. I asked how long I had been in there and told 1.5 hours. I guess that's their internal max limit! Terrible patient care and customer service getting raced out the door. I was unsteady on my feet entering my home and at risk. If I ever have a choice in the future, depending on my physician, I would not use this surgicare center in the future because of this post-op recover experience. They do not allow any family or friends in recovery, and no wonder why!

My wife called to set up an appointment and due to work had a small window before the office closed…read moreto make the appointment. Not only was she unable to schedule an appointment, she was left ON HOLD for 45 minutes. The receptionist staff need a refresher course in customer service. Leaving a person on hold until AFTER YOU CLOSE is incredibly rude, lazy and insensitive. Do better.

I have been receiving care here for years. The care has been too notch!! the staff has always been…read morekind and responsive

Round Rock, TX - PAM has an excellent compensation package. However, this company has an issue with…read morepayroll. I worked 12 orientation hours in September of 2022 and it is now November. I have not received pay. Neither HR or Payroll have resolved this matter. (Former Employee).

The most unbelievably unprofessional place I've had my Dad since we moved to Kingwood…read more He was there 12 days. Extremely difficult to get hold of nurses station. Dr never returned calls, was told my dad was doing extremely well. Three times, he texted me to call them to return his call light to the bed after linens were changed. He is 90 years old and cannot hear and sight in only one eye. He cannot stand up as he has neuropathy in both legs. I was not allowed up there because of COVID. We were supposed to have family training. That never happened. On discharge day, dad was given his discharge instructions to sign. He had NO idea what they were. There were prescriptions, instructions, etc. I was told nothing. They shoved his discharge folder in the dirty clothes. Nursing 101. That's a NO NO!! I was told he was walking 179 ft with touch assist. The man cannot even stand up much less walk. They sent him to rehab the last day in unbuttoned and unzipped pants then discharged him that way. He had 3 sets of pajamas and a hanging bag full of clothes. Upon phone calls to case manager, I was heard and she assured someone would call me, which they did. There were several directors with me on a conference call and they assured me something would be done. The Rehab director again said her understanding was that he was walking. I told her that was false. He needed 3 of us to get him in the car and my husband and I could hardly get him in the wheelchair at home. He's worse than when he went in. I will update if I get more information. This was PAM in Humble.

This spans over two visits, took my daughter in for strep/covid etc test. She tested positive so…read morethe NP prescribed her antibiotics. She gave her the first dose since it was late and pharmacy was closed. As my daughter was putting it in her mouth I asked what it was and it was amoxicillin which she is allergic to. I smacked it out of her hand and she cancelled The script. She said it wasn't in her file. Fast forward to today, walk in with daughter. I ask the greeter to verify amoxicillin is in her allergy list. It is. NP comes in and tries prescribing amoxicillin again. She is a danger.to patients.AVOID this place. I had previously left a 5 star review but this can't be ignored

Wonderful and thoughtful services! They took great care and took the time to do a thorough exams…read moreI. I felt so much better after I left. Thank you!