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    Texana Physicians

    2.7 (29 reviews)
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    10 years ago

    Sent from First Choice for surgery- Outstanding care. Surgery department and after care was the best.

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    10 years ago

    I was admitted to the emergency room two days ago and I still haven't seen a doctor. This place is barbaric.

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    11 years ago

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    CLS Health Comprehensive Care Clinic - Clear Lake

    CLS Health Comprehensive Care Clinic - Clear Lake

    2.5(45 reviews)
    0.8 miClear Lake

    POOR FRONT DESK!!!…read more Came with my spouse to see Dr. Naser Elkhalili and checked in on the phone. We also were assisted by the front desk rep Maribel who was rude and unprofessional. She advised of the copay which was incorrect and would not listen to what I was explaining to her with regard to our insurance/benefits. She made it clear she was not concerned with what he should have paid and insisted the copay was more than what the benefits stated. I paid it because it was obvious she could not accept what I knew he owed. My background is insurance and I've been a claims analyst, so I'm very familiar with our benefits. The "manager" Cheronda was sitting next to her and wasn't very helpful and stated they would reverify the benefit but it would prolong our wait from being seen. $15 dollars should not have prevented my husband from being seen nor them doing their job efficiently. Once we were called to the back the intake nurse Nicole was very warm and welcoming just like a doctor's office should be. It all starts at the front desk!! I did voice my concerns to Dr. Elkhalili and he unfortunately made excuses for his poor staff. It was sad seeing how the front desk interacts with their patients.

    I praised this medical center in a previous post, but after today, I would give them zero if I…read morecould. I had a procedure scheduled for this Thursday and was called today to be told that my time had changed, I could not miss any more work that I have done to my legs and was wanting to get this done as soon as possible as possible. When I called to verify my appointment on Thursday I was told my appointment time was changed, I explained when I take time off from work, they expect me to be back at a certain time. Then I was told the cost of my procedure would be $800, on Tuesday, when my appointment is on Thursday. When I spoke to Jess from Dr. Ben's office told me that appointment times are tentative and not guaranteed and I was told that in the room, which I was not. Jess continued to speak over me as I asked why I was not told sooner about my co-pay for my visit, I was dismissed and told they could not contact my insurance early. Let's not mention how I was charge incorrectly for an appointment on their system and to this day I'm still waiting for a refund. Do not recommend this facility.

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    CLS Health Comprehensive Care Clinic - Clear Lake
    CLS Health Comprehensive Care Clinic - Clear Lake
    CLS Health Comprehensive Care Clinic - Clear Lake

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    Bay Area Surgicare Center

    Bay Area Surgicare Center

    1.5(2 reviews)
    0.4 miClear Lake

    I was called in for an interview at 10am 10/11/24 with Christie the nurse manager and it was an…read moreawful experience. Not only did I arrive early at 9:40, I never was called back because Christie was in PACU numbers and I was told my the receptionist that she forgot. I waited until 10:50 and I still was not called back yet. This was so unprofessional and disrespectful of my time and I want future potential employees to know! This is obviously a poor managed and understaffed facility and I needed to share my experience!

    Pre-op was excellent! Post-op was not a good experience. I have worked in hospital systems for…read moreover 30 years and am very much aware of patient care issues. I became conscious in recovery due to severe shivers. A nurse put a warm blanket around my head and told me my contact had been called, asking me if I was ready to go. I hadn't even opened my eyes yet! I said no and she asked how much more time I would need. I said 30 min. She offered me water and I said no. I had to figure out for myself that I was in recovery and the procedure was done. I thought I was still in pre-op waiting to go in. No nurse called me by name, asked me to open my eyes and look at them, or attempted to orient me. No one told me I was in recovery and how long I had been there. No one reassured me that the shivers would eventually pass. Next I knew they were dressing me in the bed. I have never before had anyone dress me post op without having me sit on the side of the bed or be able to stand and dress myself. They were rushing me! I felt as if it was my fault for not being conscious fast enough for them or I was doing something wrong for not waking up! I eventually stood and put on my shoes. They rolled me outside and asked if I saw my ride. I said no. So they rolled me back into a hallway as they were asking me to call my ride. I had to ask for a drink and some crackers. My eyes were still barely open and I was still feeling sedated. I am very unhappy as to how I was given the rush. I asked how long I had been in there and told 1.5 hours. I guess that's their internal max limit! Terrible patient care and customer service getting raced out the door. I was unsteady on my feet entering my home and at risk. If I ever have a choice in the future, depending on my physician, I would not use this surgicare center in the future because of this post-op recover experience. They do not allow any family or friends in recovery, and no wonder why!

    Post Acute Medical

    Post Acute Medical

    1.0(2 reviews)
    0.4 miClear Lake

    Round Rock, TX - PAM has an excellent compensation package. However, this company has an issue with…read morepayroll. I worked 12 orientation hours in September of 2022 and it is now November. I have not received pay. Neither HR or Payroll have resolved this matter. (Former Employee).

    The most unbelievably unprofessional place I've had my Dad since we moved to Kingwood…read more He was there 12 days. Extremely difficult to get hold of nurses station. Dr never returned calls, was told my dad was doing extremely well. Three times, he texted me to call them to return his call light to the bed after linens were changed. He is 90 years old and cannot hear and sight in only one eye. He cannot stand up as he has neuropathy in both legs. I was not allowed up there because of COVID. We were supposed to have family training. That never happened. On discharge day, dad was given his discharge instructions to sign. He had NO idea what they were. There were prescriptions, instructions, etc. I was told nothing. They shoved his discharge folder in the dirty clothes. Nursing 101. That's a NO NO!! I was told he was walking 179 ft with touch assist. The man cannot even stand up much less walk. They sent him to rehab the last day in unbuttoned and unzipped pants then discharged him that way. He had 3 sets of pajamas and a hanging bag full of clothes. Upon phone calls to case manager, I was heard and she assured someone would call me, which they did. There were several directors with me on a conference call and they assured me something would be done. The Rehab director again said her understanding was that he was walking. I told her that was false. He needed 3 of us to get him in the car and my husband and I could hardly get him in the wheelchair at home. He's worse than when he went in. I will update if I get more information. This was PAM in Humble.

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    Texana Physicians - emergencyrooms - Updated May 2026

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