Very bad experience…read more I bought a handbag. After weeks, the strap broke because of a defective sewing job We immediately called them. We spoke to the lady that's worked there for many years and she said bring it in. We met her because she suggested the bag for purchase I told her we could not come in for a couple months, but I wanted to go on record telling her about it and then it failed very soon. was unusable. She was annoyed, but said to come back when we could, and they would give us a refund. We recently attempted to return it. man who we believe is the manager immediately went on the offensive He agreed that the bag was made defectively. He would do nothing without a receipt. I asked him to look for our receipt in his records. He admitted that they save all receipts, but said it was too much trouble to try to find it; but expected us to have the receipt. Only a 1 way policy. He also admitted that he was the one that sold us the bag For us, it was a buyer beware shop. As an example, they apparently charge different people different . When making the purchase we on the price least our loss was reduced a little. If you do decide to visit the store, it's a good idea to bargain with to save money. At least what I could see they will come off the retail price they try to charge.

Love the smell when you walk into this shop! Handmade leather belts, customized with an incredible…read moreselection of basic to fancy leathers. They helped me with a concho belt and it came out perfect!

Does beautiful work and I would highly recommend for any shoes, purses and leather goods that might…read moreneed some care. He specializes in high end but he repaired a simple leather purse that I loved too.. made it even better than how I bought it.

He fixed my beautiful shoes and put new red forever bottoms on…read more Looks brand new and also fixed my husband's alligator cowboy boots where the leather was worn. You can't even tell.

I wanted to support a local small business, and I understand that mistakes can happen. I paid for…read morethe work, thanked them, and did not ask for a refund. However, based on my experience, I will not be returning. I brought in a bag to have two zipper sliders replaced because the pull tabs had broken off. About a week and a half later, I received a text stating that the zipper itself was ripped and needed to be replaced at an additional cost of $130. The problem is that the zipper was not ripped when I dropped the bag off. The damage is very noticeable and is located directly on the zipper track. It would have been obvious to both me and the shop during intake if it had already existed. The bag is older, so my assumption is that the zipper may have torn during the slider replacement process. Had the shop simply told me that, I would have understood. What bothered me was being told the damage was pre existing and then being presented with a $130 upsell after already paying $45 for the original repair. Considering the bag can be purchased new for around $100, the recommendation made even less sense to me. I paid the bill and picked up my bag, but I left disappointed. From many of the reviews, it sounds like the previous owner built an excellent reputation over many years. Unfortunately, my experience under the current ownership did not reflect the level of service I was expecting. I sincerely hope future customers have a better experience than I did or read this review in time to choose another repair shop.

Needed a belt cut and realized did a good job. Front desk person asked a few questions to make…read moresure they did exactly what I wanted. They nailed it! Nice job

This is an amazing company. I love their people and their products. Olivia is awesome for dealing…read morew/ my long emails and they are truly the kind of company that I don't mind spending large amounts of money with. They're getting big but they still have a small business feel that makes customers feel valued.

Terribly unprofessional management that resorts to ad hominem attacks when you criticize them…read morepublicly. Products are overpriced. Quality is lacking. Very rudimentary designs. Unfinished edges, very rough. You can find much better leather goods at this price point

Reupholstered our Ethan Allen dining room chairs and they look better than new! Friendly,…read moreprofessional and fairly priced. Does precision work! We were considering buying new set since the original upholstery was so outdated but, since it was high quality Ethan Allen, we decided to try to have them reupholstered instead. So happy with our decision!

Jorge responded promptly to my request regarding my couch cushions. He replaced the envelopes that…read moresurround the foam at a reasonable price and completed the work in a week (instead of the estimated 2 weeks) so I could once again enjoy sitting or lying on my couches. I am very pleased with the results and recommend Jorge to all that may have a similar problem with sagging couch cushions.

This store is the best! I was searching all over online for…read morea certain Old West frock coat (the "Tombstone coat" by Frontier Classics) and Wild West Mercantile had my size in stock for a better price than I saw elsewhere (and besides most of those places didn't have my size in stock). I'm a retired non-tech-savvy person and the woman who answered the phone at Wild West Mercantile was super helpful and walked me through the online ordering process. Shipping was very reasonable and I got the coat much faster than I anticipated. When the coat arrived I was very impressed with the quality. The fabric has a quality soft feel that I wouldn't have expected at that price, and the tailoring/workmanship was perfect. Five stars! The coat is actually for a character I'll be doing (who was originally played by Jeff Daniels, who got an Emmy for the role) in case you're wondering about the strange outfit I'm wearing the Tombstone coat with.

If I could Leave ZERO Stars I would. My Name is Dr Brown, Im part of a few organizations in which…read morewe have literally 1000'sof members. I personally purchase thousands of dollars of apparel ( jeans, clothes, shirts, suspenders, boots, etc) over the last 13 years or so, usually under 2 different addresses. I recently bought a pair of suspenders, the faux (fake) leather holding the suspenders is on backwards in 3 spots. I asked to return the item ( 2nd time they sent me the same item with backward stitching and leather) and the manager literally is so rude, she wouldn't take a breath to let me talk, talked over me at every 3 words, and said she refuses to allow me to switch them for a different item, claiming she didn't have the paperwork ( even though I gave her the order number and she pulled up all the info in her computer). RUDE, AND THAT IS NOT HOW YOU TREAT PEOPLE. Its a $19.99 dollar pair of suspenders, you're going to lose your customers over $19?? I have already removed your business from our registry on 3 platforms and for 2 different societies. I will never do business or shop with you again. Rude and Zero customer service. You should be ashamed of yourself.

I will definitely buy from Custom Hide again…read more I was so pleased to receive my custom scholar briefcase yesterday. It is truly a thing of beauty. The quality of materials and workmanship are far superior to any briefcase or bag I've ever seen. Worth every penny. I can't thank you enough for the time and effort you put into something that I depend on every day. I'll certainly spread the word about your fine company.

I have a shoulder bag from Custom Hide that I've used every day for about 6 years. It's very…read moresturdy and well-made. The warranty is excellent, too. When the brass hardware on the strap started to wear out, they replaced it with no questions. It's nice to find a company making quality products and also standing behind them in the long term.

I love these place. The gentleman that repairs all the shoes is the sweetest and must talented…read moreperson. I have taken three pairs of louboutins to him to get the protective red bottoms installed. He has does amazing job every time. He replaced the zipper on my Tom booties and kept the same color zipper. He even sewed on a tassel to match the new one. He is talented and caring. He also only uses the best products.

I took two pairs of shoes to them last week & was told to BE SURE to pick them up 6/1 because…read morethey're moving. He said he's be starting the move on 6/2. I went to get them 6/1 & they were already moved out! Their phone isn't working & I have no idea where they moved to. I HOPE they'll contact me via yelp since I've had no phone calls, or communication from them of any kind. It took me 3 months to find those shoes. I'm left with neither & needed one pair this week. This was my first time there. AWFUL!!!