DO NOT HIRE DJ SHANNON BAUMGARTNER OF SFAK ENTERTAINMENT FOR YOUR EVENT!!
We spoke on the phone with DJ Shannon Baumgartner and imparted our vision for DJ and karaoke services for our wedding. We specified what music we wanted which included a mix of American and Cantonese music. This was specialized request that he had us believe that he could personally deliver.
However, he passed us off onto another DJ, Bruce Rogers, from KOR karaoke with initially no explanation to why he could not attend to our event. I still don't know what "other obligations" he had. He made every excuse possible to the grave and guaranteed that Bruce will accommodate to our requests.
On the day of the site visit, Bruce was not able attend so Shannon attended. The venue manager did not allow us the space they initially agreed to give us. Shannon assured us that he and Bruce would be able to accommodate to this unexpected disappointment on the part of the venue.
After this visit, Bruce did not respond to my emails. Shannon requested the Chinese mp3s from us which we SENT along with a filled out DJ TEMPLATE he initially sent us months ago. This very important email was sent to both Bruce and Shannon. I even replied to Shannon via text to his phone that the email was sent.
On the day of the event, DJ Shannon arrived to our surprise. He had not told us that he was taking over for Bruce and he arrived 1 hour earlier than the 1 hour that our coordinator specified, which was not called for. We had already paid $100 for early setup but he charged another $100 after the end of the event.
DJ Shannon was able to accommodate to the space but provided the poorest quality DJ services we ever expected. He SHUFFLE looped about a dozen of the mp3s THE WHOLE NIGHT and COMPLETELY IGNORED instructions on when to play instrumentals and the COMPLETE AMERICAN SONG AND ARTIST REQUEST on the DJ template that he emphasized during our initial contact.
We were generous and allowed him to partake in our 11 course banquet dinner and cocktail drinks. However, we barely saw him at the DJ station and multiple guests reported him making multiple trips to the cocktail table. He was not available even after multiple requests and prompts several times during times such as speeches and announcements. He was available for a few karaoke songs during the last hour of our event.
We expressed our grief with DJ Shannon's lack of professionalism, and he could only give us one ridiculous excuse after another while ignoring clear evidence that he failed to provide the services he promised to us. He said he was not told about the template but the link was very clearly provided to him in the email and the template was mentioned in the email AND we spoke to him about from the BEGINNING! He promises the best for your event and then he passes you off on someone else and then picks you back up to only ignore clear instructions and give minimal effort to your once in a lifetime event while enjoying your event food and alcohol.
ANYONE NEEDING A DJ FOR YOUR EVENT, DO NOT HIRE SFAK ENTERTAINMENT!!! SAVE YOUR MONEY!!!
YOU ARE BETTER OFF WITH AN MP3 PLAYER AND RENTED SPEAKERS!!!!!!
WE WILL SPREAD THE WORD TO EVERY FAMILY AND FRIEND AND STRANGER IN THE BAY AREA TO NEVER HAVE TO BEAR THE POOR SERVICES AND EXCUSES THAT THIS COMPANY HAS TO OFFER. read more