TLDR: EXTREMELY unprofessional & unresponsive team, not suitable for weddings unless you want to be very stressed the day of your event.
I recently had my wedding in March, and Gatsby was the first vendor we finalized details with. We went with their photobooth and LED dance floor for our wedding. Adam and his team were SO quick to respond when it came to the deposit we owed and finalized a contract with us in minutes. As we approached the date of the wedding, it was nearly impossible to get a hold of Adam and his team. They would respond several weeks later after 3-4 follow-up emails would be sent yet they were so quick to respond again when it came to us sending the remaining balance when it was closer to the date.
One week before the wedding, I (the bride) urged Gatsby to finalize our dance floor & photobooth details as we were running out of time and they were not initiating contact. I had an hour-long conversation with Connor via video chat.
Our agreement was that we'd have an LED full infinity mirror dance floor (emphasizing we did NOT want it to be checkered). Connor also asked that I specify what dance floor colors I wanted displayed throughout the event during important moments, which I took the time to do and relayed it all in detail for him via email, including social cues that would prepare the technician to change the dance floor colors. He ensured he'd be present the day of to make sure the technician knew what they were doing & that all details would be followed through with.
When it came to our photo booth, I relayed that we wanted a full white backdrop, with our names and dates in the corner of the photopaper written in white calligraphy. We both agreed to the details and I felt comfortable thinking they would complete what they were being paid to do.
On the day of our wedding, I was immediately greeted with a checkered LED dance floor which made my heart drop. I'm usually one to look past things, but it just flat out looked extremely tacky for a wedding and for the amount of money we were paying, the LEAST they could have done was relay the correct information over to their technicians. A large side of the dance floor wasnt even lit up before the event had started (and throughout the night, half of the dance floor ceased to emit light). I tried to look past this, since I requested amber / warm lights to be displayed on the floor during idle parts of the night and thought that would make up for things. The entire night, a cool, light blue color was displayed which clashed with our gold candles and gold decor which we specifically went with to be paired with a warm-toned all-white LED dance floor. NONE of the requested dance floor colors I requested were displayed. ZERO. The dance floor remained a tacky teal color the entire night and half the dance floor stopped working. At one point there was a singular square on the dance floor that had flickering rainbow lights being displayed. I went up to the technician (didn't catch his name) in the middle of the party and asked him to display the specific dance floor colors that were requested of them a week before the wedding. He shrugged his shoulders and kept playing with the remote, but nothing changed. I called Adam and Conner during my dinner break (DURING MY OWN WEDDING!!) several times, to which I got no response. Adam texted me several minutes later saying Conner was present at the venue-- I still have no idea where he was throughout the night.
Our photobooth ended up having a tacky gold sequin backdrop, and I asked the technician during setup time to change it to the white backdrop that I had originally requested, but unfortunately that never changed. The watermark I had requested wasn't present either, and the photos were completely different to what I had imagined. It should be noted that these photobooth pictures served as our wedding favors, so it was really important to me for them to adhere to my vision.
I have reached out to Gatsby (Adam, Conner, JJ, Cheryl, and Lynn) via a very respectful and understanding email twice, have texted Adam three times, and reached out to Conner too. I have received no response, or compensation for their shortcomings whatsover. All I can do now is warn people of Gatsby's unprofessionalism. My wedding experience was completely affected by this team's shortcomings, and now I get to stare at pictures of a tacky, broken dance floor every time I see my wedding pictures. read more