I cannot begin to describe how AMAZING Steve and Beatriz were when it came to my flooring project …read more
We needed a flooring installation done in our high rise condominium with an HOA. Our HOA required very stringent paperwork, insurance, etc from the contractor. After going through the nightmare of several other contractors -- one who promised they met the requirements but ended up not doing so, one who just decided midway through that they didn't want the job anymore, and one who did not send in any requested paperwork days before the HOA deadline, we made a call to Alvarez Flooring who LITERALLY SAVED THE DAY.
When I explain the project to Steve, he had the paperwork sent within the day insurance was available, the contract signed, and invoice sent - this was all within 48 hours of our first conversation on the phone . He and Beatriz maintained incredible communication throughout the entire process. He was available to install the flooring the moment that we were allowed to, and he sent photo updates as the flooring was being installed.
One example of his incredible integrity is that I had purchased a specific underlayment to put under the flooring, but for some reason the manufacture wants you to install it upside down from the usual configuration. When I noticed this and notified Steve, he verified and owned up to the issue and redid the underlayment completely, making sure that the job is done right. Our HOA required plastic covering of the entire hallway and elevator. -- Steve and Beatriz followed this rule, and made sure that we would not be liable from the HOA for making the common area dirty.
We have worked with many contractors in the past for various remodel jobs, including multiple flooring jobs. I have never met anybody who is as communicative , honest, punctual, responsible, and just genuinely kind as Steve and Beatriz . They have won a lifelong fan. And if anybody I know ever needs flooring redone, I am referring them to Alvarez Flooring.