Excellent service from the showroom to the service department. I have made several vehicle…read morepurchases throughout my life, and this dealership set the standard for all others. I purchased my S580e three months ago and was amazed at the level of service this dealership showed. On the day of my purchase, I was particular with my needs, and they checked every box. My Sales agents, Anthony Surface and Sammy Mourtada, couldn't be beat. The speed and efficiency with which they do business, I was on the road with my new vehicle in the time most people spend on a lunch break. Albert in the service department is top-notch in professionalism, quality control with a great personality to boot! Lastly, the Sales Manager Nick Botusan made me a customer for life. They make places like AutoNation Texas (Purchased 5 vehicles prior) look like they are not in the same business. I wish I could give this place 10 stars.

Best dealership in area ! Super clean and definitely don't take a month to fix your car like the…read moreother one ! Albert helped out with a few things get my car ready for road again!

When first reaching out to client advisor, Jacob "Jake" Huon, with BMW of the Woodlands, I knew…read morethis was going to be a great buying process. I found a nice, clean, low mileage, metallic in color, used vehicle on one of their partners lots. Hoping the vehicle could be transported to the Woodlands location, I asked Jake, for this request. Without hestitation, and reassurance Jacob made my hope a reality. This was my first experience purchasing a car through my local BMW of The Woodlands Dealership. However, it will not be my last. The warmth, professionalism, care, and overall experience that I received at this dealership excels all the other car dealerships in Montgomery County, Texas. I have never felt so relaxed, zero high pressure tactics, and stress free, in the car buying process then at this BMW Dealership located, in The Woodlands, Texas. When I first walked though the door, the welcome group of smiling faces, professional appearance, and the smoothing atmosphere was overwhelming to me. The car purchase business conducted was, without a doubt, perfect from start to finish. My professional agent/client advisor, Jacob, "JAKE" Huon, presented me with all my options, smooth paper interactions, walked me through the buying process, showed me the vehicle then offered me a test ride. I was then introduced to, whom I believe, is The Best Financial CFS Manager, Daimarys "DAI" Millian, in the area, and the rest is history. If you are looking to purchase a reliable, clean, well manintained and classic vehicle, new or used, I recommend you stop by this welcoming, friendly, dealearship lot, "BMW of the Woodlands." The transparency, trusting agents, pricing, no high pressue sales tactics, gives this dealership 5 Stars***** The combined efforts of the team made the process of my financing efficient, fast, and transparent. In my observation it appears this dealership takes great pride, and strives in making sure their future customers are treated as one of "The BMW Family," ensuring that when I am ready for my next vehicle, I will come back to, "BMW of the Woodlands." My car buying experience did not stop at the sell, it continues with the team, when I have a question or need service. This is a great dealership, to take part in the BMW car buying family. I engage you to "LOOK" this dealership up, on I-45, The Woodlands, Texas near St. Luke Hospital, tell them "Emily" sent you there, you will not be disappointed, and you can expect, "Meticulous," car buying experience. This is, "Simply the Best," car dealership in Montgomery County, The Woodlands, Texas, to me. Emily H.S. A Very Satisfied Client

DISCLAIMER: The…read moreBetter Business Bureau currently lists BMW/MINI of The Woodlands with an F rating. Its profile states that 12 complaints were filed and that the business failed to respond to 12 complaints: https://www.bbb.org/us/tx/oak-ridge-n/profile/used-car-dealers/bmwmini-of-the-woodlands-0915-90008939 This was my first experience buying a BMW after owning Land Rovers and an Audi, and it has been alarming. I purchased a certified pre-owned BMW X3 from AutoNation BMW The Woodlands in July. My purchase paperwork listed approximately 4,500 miles. About two weeks later, during a visit to Discount Tire, I learned the vehicle appeared to have closer to ~10,400 miles at the time of sale. That is an odometer discrepancy of roughly 6,000 miles, and I wanted an explanation. I raised the mileage issue with the dealership when the car was brought in after warning lights came on and it had to be towed. I asked for the vehicle's service and mileage records, an explanation of the paperwork, and help with the warning lights and battery issue. Two weeks passed without a clear answer to either concern. I was eventually told that the purchase price already reflected the higher mileage. The pricing comparisons I was sent were from September, although I bought the car in July. That still did not explain why the paperwork I signed listed approximately 4,500 miles as does my title. I was also told the car had been a loaner and that I was its first driver, so I asked for records that would clarify its history. I have not received a satisfactory explanation and finally received some quite bare service records, which I brought to the financial managers attention. Instead of getting to the bottom of it. I have been swept under the rug. The dealership offered a tank of gas, a detail, and BMW merchandise. My calls and requests for a return call have been frustrating, and I left a message for the general manager, Steven Lutz, without receiving a response. One sales representative told me it would not matter how many people I called because I would not get hold of anyone. I found that especially discouraging and alarming when I was trying to resolve a specific odometer discrepancy in my purchase documents. The advice I received about the battery issue was to use a battery charger myself (connect a trickle to my battery myself) or run the car for 30 minutes every two weeks. Having a recently purchased certified pre-owned car towed (w/in 2 months of purchase) was concerning; being unable to get clear answers afterward has made the experience worse. I expected accurate paperwork and a prompt, professional explanation. I'm disappointed in how my concerns have been handled. I encourage other buyers to compare the odometer reading, purchase paperwork, and available BMW vehicle records before signing.

The service department, agents & manager have to be the most incompetent people I've ever met. I've…read moretried this place out on several occasions (out of convenience because it is near my home) and left frustrated by their ignorance each time. Once I was told by the manager I would have to buy a $600 battery "to see" if that's why my infotainment system/radio lags or doesn't come on at all at start up. I've been telling them about a transmission drag for months & they swear it's nothing. Today my check engine light came on and my app told me that it was a transmission & engine issue. I go there and tell them, the agent went to the car & cleared the engine light & added oil. I contacted another Cadillac dealership and they said he shouldn't have cleared it because now they're not able to see what was wrong. I really would expect more from the dealership based off of the location alone.

Ricardo was an amazing sales person! He walked us through the process, very patient, stuck with our…read morewants and needs! Got us a great deal and walked out with a new vehicle! Very honest and trust worthy! The finance gal was also amazing, such lovely person

I would not recommend this dealership. They used the excuse of changing ownership to not fulfill my…read moreorder for a simple decal which demontrand Volvo's eventually fulfilled gladly. These employees are still being paid and do not seem to understand the connection between customer satisfaction and paycheck. For their sake I hope they do not learn the tough lesson which they have earned.

Volvo cars of the Woodlands Service group can not do something as simple as make an appointment for…read morea 50k mile service. Thank god I called before I drove to The Woodlands to get my car serviced because they had the audacity to tell me I never called on Monday and never made an appointment. I was not offered and sort of apology or any other options for a service this week. I have taken all my future business with Volvo to deMontrand in Houston and do not expect to return to The Woodlands Volvo for any future services. Always call before your "scheduled" appointment to make sure you will be attended to.

I don't know if there a many Top Gear fans on Yelp. The Stig? Hamster? May? Clarkson? Quite…read morepossibly one of the best shows on television that features in some cases the best of the best in exotics as well as cars for commoners. So, when I discovered that Crave had a Bugatti Veyron in its showroom I had to visit during my recent visit to Houston. Forget what the car can do. Well, a brief description may be in order. Two V8's bolted together to produce a W16 engine. If that wasn't enough add in four turbos and ten radiators. A special key will actually allow you on the most special road in the world to max the car at near as makes no difference 270 MPH. This car is why I drove 60 miles out of my way; to see a Bugatti in person. Thing is though, the staff at Crave was interested in my story. I called ahead to ask if the car was still on the showroom floor and they invited me to visit despite knowing I wasn't able to afford the 1.3 million dollar asking price. Customer service I'm happy to say was stellar with every staffer treating me with respect and appreciated me visiting for the sake of curiosity. They had other stellar rides as well: Ferrari Enzo, F50, and fly yellow 330 McLaren Mercedes SLR's X 3 Saleen S7 Lamborghini Murcielago and Diablo Roadster 1968 Shelby Mustang The car that actually stole my heart was a Alfa Romeo Giulietta Sprint Speciale. One of the cheapest cars in the showroom; the curves and Italian pedigree almost moved me to sell a few acres on the ranch and buy a car that would leave me in a cloud of steam on some highway between Austin and Houston.This dealership is a classy place from my first contact to the visit even though the wife would KILL ME if I spent more than 20K on a car. Back to the studio...

After 2,500 miles, about 700 of which were put on by various mechanics trying to diagnose, $1,000+…read morein mechanic fees, a $400 tow bill, and no trust in a vehicle I just spent a lot of money on, this is what I'm left with. A completely useless 6.2l LS3 Engine that Crave Luxury Auto's mechanics supposedly gave their blessing. This engine will have to be replaced at the cost north of $8,000. Overall I will have $10K invested in repairing a vehicle I purchased from Crave Luxury Auto seven months ago that was JUNK.

I purchased a used MINI Countryman from MINI of The Woodlands as an out-of-state buyer and was told…read morethe dealership would handle registration and titling. I paid the associated licensing/title fees as part of the transaction and was assured I "wouldn't have to worry about a thing." That is not what happened. After purchase, I received little to no proactive communication regarding registration requirements. The temporary Texas tags expired. I then had to obtain a temporary movement permit while waiting for registration to be completed. That permit also expired without the dealership completing the process or clearly communicating what was needed. At that point, to legally operate the vehicle and avoid fines, I had to spend my own time registering the vehicle with the DMV myself and paying the required fees out of pocket. Only after I had already completed the process myself did I begin receiving requests for documents from the dealership and its title vendor. I repeatedly explained that the vehicle was already registered, that the original VIN inspection had been surrendered to Nevada DMV during registration, and that I was seeking reimbursement for the licensing/title process I ultimately had to complete myself. Instead of resolution, I spent months in repetitive email exchanges being told additional documents were required, including requests to obtain another VIN inspection for a process that had effectively already been completed. The vehicle itself has been great, but the post-sale administrative experience for an out-of-state transaction was disorganized, reactive, and unnecessarily time-consuming. If you are purchasing from out of state, I would strongly encourage close follow-up on registration and titling and not assume the process is progressing behind the scenes.

The Sales Rep "Dina" that worked with me went above and beyond to make Purchasing my Truck a good…read moreexperience I would definitely recommend.

Omega Motors screwed me over and won't make it right…read more I bought a 2010 Mini Cooper from Victor in November-December 2019 and was so excited. Prior to going to Omega I had bought a mini cooper that was a lemon and was very hesitant to buy another one. The previous place treated me well and gave me a refund. I repeatedly explained to Victor that my biggest concern was that I didn't want to buy a car and a few months later have it crap out on me or need thousands of dollars in repairs. Victor assured me over and over again that they would never sell a car in the kind of shape and I could trust their reputation of selling high quality cars. It turned out to be the exact situation I was afraid of. My car immediately began small warning signs including rough transition shifting, excessive smoking out the exhaust, and once it even randomly died when I was pulling out of my driveway. It was also missing an entire wheel stud on the back left wheel. Most of these issues ceased rather promptly and were not expressing themselves by the time I could get it to my mechanic. Then the oil light began going on and off. It would be on for a few hours then turn off for a day repeatedly. Then check engine. When I checked the oil it was almost empty! I changed the oil and the problem only got worse. The engine fan would continue running for up to 30 minutes after turning the car off as if the engine was overheating. At that point I had my mechanic try to figure out what was going on with the oil. My mechanic called me and said the car is in such terrible shape he didn't even think it was worth working on. He said there was evidence of water or flooding damage, which was not disclosed to me! Among the repairs he said were needed were replacing spark plugs, misfiring cylinders, replacing thermostat housing under the hood, and engine coolant. He quoted me $1,200 before he could even start looking at the oil situation, which could be a huge cost after the already massive needed repairs. I called and texted Victor about this because it was the exact thing he promised he wouldn't do to me. He refused to answer my calls or texts for a week. I drove to the dealership and asked to speak with the general manager. I talked to Billie and showed him my quote on the required repairs, and Billie tried to get out of helping me saying, "I didn't buy a warranty so I can't help you." Yeah. I didn't buy a warranty because your salesman assured me that you sell high quality cars. I bought a car from you in good faith that it would be a good quality vehicle. If something small had come up this soon and it were just a couple hundred dollars to fix, it would be no big deal. But water damage, $1,200 in repairs, and THEN diagnose the oil? You sold me a piece of crap and you need to make it right. Billie, the manager, told me that he would see if his repair guys could cut me a deal and he would get back with me by the end of the day. He never called me back. I called and texted Billie for a solid week before he finally answered. He tried to send me to his repair guys but I told him I don't want to pay for repairs, I already know what the damage is and how much it's going to cost. I just want my money back. He said it's not that big of a deal to repair, you just have to have the right guys. Okay dude, so take the car back and repair it if it isn't a big deal. He tried to get out of that but I pushed harder and he said he would talk it over and get back with me that day about whether or not they could refund my purchase or buy the car back from me. I even told him I would be fine with them buying it back at a prorated sales prices accounting for the mileage I have driven it since I bought it. It's been weeks now. He never called me back. I have been calling and texting non-stop since. He is refusing my calls and ignoring my texts. They screwed me over and refuse to help me, including Billie the manager. I will never buy a car here again, and would caution everyone: STAY AWAY from Omega Motors in Conroe! Snakes without even an ounce of decency. See all pictures attached.

I want to tell you the magic question to ask. If you see an online listing for a car at Omega-…read morebefore you drive out there, ask specifically "is this a salvage title?" If the answer is something mumbled about a "rebuilt title," you have your answer. Adjust your expectations on whether the car is now priced THAT good (salvage titles should usually be reduced by almost 50% in value). The issue is we were about to drive a great distance to see a car here. We explained that we don't live in the area. We repeatedly asked him to tell us about the car. He explained that the rear quarter panel had been replaced, but that was it, and that it was the most insignificant repair. We called several times with any questions we can think of. We explained that we would be taking it to a mechanic to get a general inspection of the car's condition, is there anything he can disclose that we might expect to see. Nothing. So I would say save yourself the time and ask this specific question before you go out to visit. If you do decide to buy a car here, ask to see the title first so that you verify that it is/isn't a salvage title. Too bad some people don't have the courtesy to be a little more up front with the information.

Buying a vehicle here sucks…read more My feedback is similar to others, which likely shows consistency in the organization for parts of the process. These guys raised the price on a vehicle while us was in the buying process. This is likely due to the fact that their minimum wage workers don't really care if they sell or not and take days to respond. After I made note of this fact, the dude quit responding. Fair enough... I then called the "hot-line" and after hearing my story, lady said "Ok I'll just close this lead and let him know", and I said "that's it" and she said " yep, these are just leads" Well alright. Vroom really has turned this place into just an service-less vending machine of over priced cars. That being said- probably a good place to sell if you aren't buying.

Slow on waiting for a quote.. appears to be understaffed... But best price in town! Worth the wait!!read more

this place is great! they work with you as long as you communicate and they are very understanding…read more i have never had a bad encounter thus far and i have bought 2 vehicles from wooldlake already. they are genuine and easy to work with.

they have trackers on your car but they don't tell you, the lady in the front window is very rude…read moreand doesn't know how to talk to people honestly.

They helped me pick a perfect lift kit for my truck and I had it installed here. These guys know…read morewhat they were doing. They were all very kind to answer a plethora of questions. The only negative thing I have to say is their wait time. For the lift, they were pretty busy despite haveing a scheduled appointment. That and the very poor wifi connection in the shop with no cell service was hard to do anything productful. I ended up having to leave my truck there over night since I had prior obligations, my appointment started at 8am but I wasn't told it wouldn't be finished until 4-5pm until 2hours into appointed time. Otherwise no complaints. The guys did solid professional work. I'm happy, thank you!

I was in search of a place to have a trailer hitch installed when I stumbled upon VIP. I was able…read moreto make an appointment for install within two days and their price was comparable to other businesses. When I arrived for the appointment I was told it would take an hour to an hour and a half and they were spot on. The only downside of the wait time was the designated space they have for waiting. A handful of chairs in the back of the front showroom. A TV or a water cooler/coffee maker would substantially upgrade the comfort level, but alas they are new as assumed by the "now open" flags flying outside, so they get a pass for that. All in all I highly recommend VIP for hitch install over UHaul who said it would take a couple of weeks.