Excellent service from the showroom to the service department. I have made several vehicle…read morepurchases throughout my life, and this dealership set the standard for all others. I purchased my S580e three months ago and was amazed at the level of service this dealership showed. On the day of my purchase, I was particular with my needs, and they checked every box. My Sales agents, Anthony Surface and Sammy Mourtada, couldn't be beat. The speed and efficiency with which they do business, I was on the road with my new vehicle in the time most people spend on a lunch break. Albert in the service department is top-notch in professionalism, quality control with a great personality to boot! Lastly, the Sales Manager Nick Botusan made me a customer for life. They make places like AutoNation Texas (Purchased 5 vehicles prior) look like they are not in the same business. I wish I could give this place 10 stars.

So i have never seen a dealership that has worse customer service than the Woodlands Mercedes, i…read morereached out to buy a car that that they had for more than 2 months and they inflated the interest rate initially, and after agreeing to fix the dents, i.e. paint as well; they stated they cannot paint the dents. The finance manager addressed me as Sir, when he has my DL, that clearly shows a woman's picture. They are backing off on their word, when they should be happy to get rid of the car instead of sending it to auction. It is a nice car, but there are plenty of cars. When you are used to buying a Sewell, you can only buy a Sewell, Sewell goes above and Beyond.

I had a great service experience with Quiona & Joseph. My car needed body work & wheel repair &…read morethey did a beautiful job with good communication & customer service through the process. The loaner they provided was perfect for my needs. So happy with the process and my car was returned to me ahead of schedule, washed & looking like new. Thank you for a great experience.

This dealership has failed us again, and I want to warn others before they make the same mistake…read more During the sale, we were explicitly told by the sales team that all future service visits would be covered -- no out-of-pocket costs, ever. We have now brought the car in for a routine oil change, and the service department is attempting to charge us. This is a direct contradiction of what we were promised. This is not a misunderstanding -- it is a bait and switch. The sales team makes promises to close deals that the service department has no intention of honoring. There is zero accountability and zero integrity between departments. If you are considering purchasing from this dealership, get every promise in writing before you sign anything. Verbal commitments here are worthless. We deeply regret this purchase and would strongly caution anyone against trusting this team with their business.

Franco was extremely knowledgeable and helpful. Pursued my possibilities without being pushy…read more Definitely going back to him when ready to purchase.

AVOID!! Dealership is shady from sales to management. Went to turn in a lease was told my pay off…read moreis roughly 1.5k more than what showed as my pay off. Called GM to verify payoff and they don't know where the dealership got that number from. Drove 45 min to trade for a used car that i was told was available just to be told it was sold the day before when i arrived. I've had issues with maintenance depart several times as well. Save your time and spend your money elsewhere.

I would not recommend this dealership. They used the excuse of changing ownership to not fulfill my…read moreorder for a simple decal which demontrand Volvo's eventually fulfilled gladly. These employees are still being paid and do not seem to understand the connection between customer satisfaction and paycheck. For their sake I hope they do not learn the tough lesson which they have earned.

Volvo cars of the Woodlands Service group can not do something as simple as make an appointment for…read morea 50k mile service. Thank god I called before I drove to The Woodlands to get my car serviced because they had the audacity to tell me I never called on Monday and never made an appointment. I was not offered and sort of apology or any other options for a service this week. I have taken all my future business with Volvo to deMontrand in Houston and do not expect to return to The Woodlands Volvo for any future services. Always call before your "scheduled" appointment to make sure you will be attended to.

I don't know if there a many Top Gear fans on Yelp. The Stig? Hamster? May? Clarkson? Quite…read morepossibly one of the best shows on television that features in some cases the best of the best in exotics as well as cars for commoners. So, when I discovered that Crave had a Bugatti Veyron in its showroom I had to visit during my recent visit to Houston. Forget what the car can do. Well, a brief description may be in order. Two V8's bolted together to produce a W16 engine. If that wasn't enough add in four turbos and ten radiators. A special key will actually allow you on the most special road in the world to max the car at near as makes no difference 270 MPH. This car is why I drove 60 miles out of my way; to see a Bugatti in person. Thing is though, the staff at Crave was interested in my story. I called ahead to ask if the car was still on the showroom floor and they invited me to visit despite knowing I wasn't able to afford the 1.3 million dollar asking price. Customer service I'm happy to say was stellar with every staffer treating me with respect and appreciated me visiting for the sake of curiosity. They had other stellar rides as well: Ferrari Enzo, F50, and fly yellow 330 McLaren Mercedes SLR's X 3 Saleen S7 Lamborghini Murcielago and Diablo Roadster 1968 Shelby Mustang The car that actually stole my heart was a Alfa Romeo Giulietta Sprint Speciale. One of the cheapest cars in the showroom; the curves and Italian pedigree almost moved me to sell a few acres on the ranch and buy a car that would leave me in a cloud of steam on some highway between Austin and Houston.This dealership is a classy place from my first contact to the visit even though the wife would KILL ME if I spent more than 20K on a car. Back to the studio...

After 2,500 miles, about 700 of which were put on by various mechanics trying to diagnose, $1,000+…read morein mechanic fees, a $400 tow bill, and no trust in a vehicle I just spent a lot of money on, this is what I'm left with. A completely useless 6.2l LS3 Engine that Crave Luxury Auto's mechanics supposedly gave their blessing. This engine will have to be replaced at the cost north of $8,000. Overall I will have $10K invested in repairing a vehicle I purchased from Crave Luxury Auto seven months ago that was JUNK.

Best shopping experience of my life Art and Jaydee are two of the nicest, no pressure car salesmen…read moreI've ever had the pleasure to work with. The prices are incredibly competitive. A+

I purchased a 2025 MINI Countryman (Certified Pre-Owned) from MINI of The Woodlands in Conroe,…read moreTexas at the end of January 2026, and the experience since then has been extremely disappointing. Initially, I purchased a different vehicle from the dealership and was told I had five days to return the car if I was not satisfied. When I attempted to return the vehicle on the second day, I was informed that the dealership had already sold my trade-in, meaning I could not simply return the vehicle and had to choose another car from their inventory. Because of that situation, I ended up purchasing a different 2025 MINI Countryman, which I was told was a Certified Pre-Owned (CPO) vehicle. However, the day after the purchase, the salesperson who sold me the car contacted me and told me that the vehicle had not actually been certified yet and that I needed to bring it back to the dealership so they could complete the CPO process. Selling a vehicle as Certified Pre-Owned when it has not actually been certified is extremely misleading and unacceptable. I brought the vehicle back the following Saturday so they could supposedly complete the certification process. Unfortunately, that is when the real problems began. Shortly after the appointment, the car began experiencing serious electronic failures, including: * The key fobs repeatedly failing to connect to the vehicle, leaving me locked out of the car multiple times. * When I contacted MINI Connected Services for assistance unlocking the vehicle remotely, they informed me that my address on file was incorrect, meaning the dealership never updated my information properly, which prevented them from helping me unlock my own car. * Soon after, the entire center console stopped working. * The blind spot warning system stopped functioning. * The backup camera stopped working. * I lost the ability to control several major vehicle functions. At that point I contacted the dealership to request a loaner vehicle. I was initially told to drive the car to the dealership, despite the fact that the vehicle clearly had major electronic failures. I explained that I did not feel comfortable driving the car, and the next suggestion was that I personally should tow the vehicle myself, which I refused. Eventually the dealership sent a porter to deliver a loaner vehicle and take the Countryman back. This is not something I should have had to negotiate for. At the time of writing this review, I have now been in the loaner vehicle for nearly a month, with little to no meaningful updates from the dealership about my car. The service department sent me an update on February 24th and I did not receive another update until March 13th. Both updates only informed me that test were still being run on my car with no timeline or resolution given. During this time, I repeatedly asked for the General Manager to contact me, and despite requesting this for nearly a month through multiple employees, the GM never returned my calls. The only time I finally received attention was after I contacted AutoNation ownership directly. Since then, the follow-up has been nonexistent. To make matters worse, I have now had to make a car payment on a vehicle I only had in my possession for about a week and a half, while the dealership continues to hold the car with no clear resolution or timeline. This entire situation has been frustrating and disappointing. What began as a simple vehicle purchase has turned into a long list of issues involving misleading information about certification, vehicle malfunctions, poor communication, and lack of accountability from management. At this point, I simply want a clear resolution and accountability from MINI of The Woodlands. For anyone considering purchasing a MINI, I strongly recommend visiting Momentum MINI in Houston instead. They have a significantly better vehicle selection, a far more knowledgeable sales staff and a much more professional service department. Based on my experience, the difference in customer service and overall competence between the two dealerships is substantial. My disappointment has only increased after reading many reviews that reflect the exact same experience I have encountered with Mini of the Woodlands. I should have done better research before trusting this dealership. For anyone reading this, you deserve better treatment from a better dealership where you are treated as a customer not a commission.

Omega Motors screwed me over and won't make it right…read more I bought a 2010 Mini Cooper from Victor in November-December 2019 and was so excited. Prior to going to Omega I had bought a mini cooper that was a lemon and was very hesitant to buy another one. The previous place treated me well and gave me a refund. I repeatedly explained to Victor that my biggest concern was that I didn't want to buy a car and a few months later have it crap out on me or need thousands of dollars in repairs. Victor assured me over and over again that they would never sell a car in the kind of shape and I could trust their reputation of selling high quality cars. It turned out to be the exact situation I was afraid of. My car immediately began small warning signs including rough transition shifting, excessive smoking out the exhaust, and once it even randomly died when I was pulling out of my driveway. It was also missing an entire wheel stud on the back left wheel. Most of these issues ceased rather promptly and were not expressing themselves by the time I could get it to my mechanic. Then the oil light began going on and off. It would be on for a few hours then turn off for a day repeatedly. Then check engine. When I checked the oil it was almost empty! I changed the oil and the problem only got worse. The engine fan would continue running for up to 30 minutes after turning the car off as if the engine was overheating. At that point I had my mechanic try to figure out what was going on with the oil. My mechanic called me and said the car is in such terrible shape he didn't even think it was worth working on. He said there was evidence of water or flooding damage, which was not disclosed to me! Among the repairs he said were needed were replacing spark plugs, misfiring cylinders, replacing thermostat housing under the hood, and engine coolant. He quoted me $1,200 before he could even start looking at the oil situation, which could be a huge cost after the already massive needed repairs. I called and texted Victor about this because it was the exact thing he promised he wouldn't do to me. He refused to answer my calls or texts for a week. I drove to the dealership and asked to speak with the general manager. I talked to Billie and showed him my quote on the required repairs, and Billie tried to get out of helping me saying, "I didn't buy a warranty so I can't help you." Yeah. I didn't buy a warranty because your salesman assured me that you sell high quality cars. I bought a car from you in good faith that it would be a good quality vehicle. If something small had come up this soon and it were just a couple hundred dollars to fix, it would be no big deal. But water damage, $1,200 in repairs, and THEN diagnose the oil? You sold me a piece of crap and you need to make it right. Billie, the manager, told me that he would see if his repair guys could cut me a deal and he would get back with me by the end of the day. He never called me back. I called and texted Billie for a solid week before he finally answered. He tried to send me to his repair guys but I told him I don't want to pay for repairs, I already know what the damage is and how much it's going to cost. I just want my money back. He said it's not that big of a deal to repair, you just have to have the right guys. Okay dude, so take the car back and repair it if it isn't a big deal. He tried to get out of that but I pushed harder and he said he would talk it over and get back with me that day about whether or not they could refund my purchase or buy the car back from me. I even told him I would be fine with them buying it back at a prorated sales prices accounting for the mileage I have driven it since I bought it. It's been weeks now. He never called me back. I have been calling and texting non-stop since. He is refusing my calls and ignoring my texts. They screwed me over and refuse to help me, including Billie the manager. I will never buy a car here again, and would caution everyone: STAY AWAY from Omega Motors in Conroe! Snakes without even an ounce of decency. See all pictures attached.

I want to tell you the magic question to ask. If you see an online listing for a car at Omega-…read morebefore you drive out there, ask specifically "is this a salvage title?" If the answer is something mumbled about a "rebuilt title," you have your answer. Adjust your expectations on whether the car is now priced THAT good (salvage titles should usually be reduced by almost 50% in value). The issue is we were about to drive a great distance to see a car here. We explained that we don't live in the area. We repeatedly asked him to tell us about the car. He explained that the rear quarter panel had been replaced, but that was it, and that it was the most insignificant repair. We called several times with any questions we can think of. We explained that we would be taking it to a mechanic to get a general inspection of the car's condition, is there anything he can disclose that we might expect to see. Nothing. So I would say save yourself the time and ask this specific question before you go out to visit. If you do decide to buy a car here, ask to see the title first so that you verify that it is/isn't a salvage title. Too bad some people don't have the courtesy to be a little more up front with the information.

Buying a vehicle here sucks…read more My feedback is similar to others, which likely shows consistency in the organization for parts of the process. These guys raised the price on a vehicle while us was in the buying process. This is likely due to the fact that their minimum wage workers don't really care if they sell or not and take days to respond. After I made note of this fact, the dude quit responding. Fair enough... I then called the "hot-line" and after hearing my story, lady said "Ok I'll just close this lead and let him know", and I said "that's it" and she said " yep, these are just leads" Well alright. Vroom really has turned this place into just an service-less vending machine of over priced cars. That being said- probably a good place to sell if you aren't buying.

Slow on waiting for a quote.. appears to be understaffed... But best price in town! Worth the wait!!read more

this place is great! they work with you as long as you communicate and they are very understanding…read more i have never had a bad encounter thus far and i have bought 2 vehicles from wooldlake already. they are genuine and easy to work with.

they have trackers on your car but they don't tell you, the lady in the front window is very rude…read moreand doesn't know how to talk to people honestly.

I just wanted to say these guys did a great job on my 2021 Silverado Quad Cab short bed. Best…read moreprice around as well. They did a spray in bed-liner and it looks great. Knowledgeable and friendly, Ill be going back for light upgrades etc.

They helped me pick a perfect lift kit for my truck and I had it installed here. These guys know…read morewhat they were doing. They were all very kind to answer a plethora of questions. The only negative thing I have to say is their wait time. For the lift, they were pretty busy despite haveing a scheduled appointment. That and the very poor wifi connection in the shop with no cell service was hard to do anything productful. I ended up having to leave my truck there over night since I had prior obligations, my appointment started at 8am but I wasn't told it wouldn't be finished until 4-5pm until 2hours into appointed time. Otherwise no complaints. The guys did solid professional work. I'm happy, thank you!