This was a first time experience and it well, first the ice cream was delicious and it had a huge variety as in ice with flavor syrup,banana split, and fun drinks, the one I got had a gummy shark, sprite, coconut, whip cream, and blue raspberry. Yum! The service was standard as they handle the line properly and the staff were nice. The cons about it is that some of the staff had a tired "I don't care" look but I didn't care. Another thing is it gets busy especially on the weekends. What this place need is more seating for outside especially when it's hot in the middle of the day or have sitting inside since people had to go in the car turn the ac on and eat in the car. But this place wasn't too bad. read more

S & I Ice Cream - A drink in the ice cream shop named Great white I think they are new item! - Ice Cream & Frozen Yogurt Near Me - Concord, North Carolina

We've enjoyed S & I Ice Cream in the past, but this visit was unfortunately a pretty bad experience. Even though we were second in line, it took around 30 minutes just to get three simple ice cream orders. I'm not sure what was happening inside, but the wait was long enough that if we hadn't already paid, we probably would have left. They were also out of Oreos, so I couldn't get my usual Oreo Tornado and settled for cookie dough instead. Nothing we ordered was complicated, yet the service was extremely slow. Standing outside in 98‑degree heat made the wait even worse. I hope this was just an off day, because the ice cream itself is usually good -- but the service during this visit was disappointing and needs improvement. read more

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Excellent as always. I love the new Hersheys flavors. I love they still have the old things and the shaved ice too. read more

S & I Ice Cream - Ice Cream & Frozen Yogurt Near Me - Concord, North Carolina

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Fun mom-and-pop ice cream store. When you first pull up here, you'd think it's a sketchy place but they take good care of it. They don't stay open too late so you gotta get here early. We were the last customers but the kids working here were so nice and friendly! Prices are so reasonable. The kids got the Little Blue Panda which is like cookie dough, Oreos and something else, and I got a sugar free flavor (I think it was strawberry?) Seating is limited but they do have a good enough parking area. read more

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I brought my Son & his wife here so they could taste the great flavors they have. My son lives out of state but I think he's hooked on this place! The service was quick and the cup/cone was pretty large, it's a winner! read more

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So we went this evening for shaved ice and they were $3.50 which is fine but the flavor wasn't there. I got the Jamaica Me Crazy and after the first two or three bites all I could taste was water! No flavoring at all. I am not sure what has changed but the servings are a lot smaller now than they used to be too. read more

Signs on windows- you can't read them Servers didn't know how to make the ice cream cones smaller than should have been with very little sprinkles. Asked for a baby in a cup got a cone Definitely not worth the money hope it get better read more

During the summer this ice cream shop has customers lined up to the end of the road from their window!. On weekends and holidays they have more employees to help the wait not be as long. I would wait again with a group of people after visiting this time. The ice cream is worth it for us. It is an older style ice cream shop as it has been here many years. You place your order and then wait at the other window to take your ice cream to go. The service has really changed. All of the girls behind the window were very nice to my family. They gave them napkins and complimented us. There is plenty of soft serve flavors to try. A couple picnic tables to sit at. Yogurt and Sunday options too. Below pictured are small cones we ordered! read more

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So many options. Great service. Line takes a minute but that's what happens when you want quality.

I have passed this place many many times, and there is always a long line. But today on this hot August afternoon I stopped in because the line was only "two" persons deep. My sister told me that they had really good ice cream, which is why I paid $9.50 for just two small soft serves with one topping. The ice cream tasted like [any] other soft serve. There was nothing significant about it at all. Whipped cream is extra, each topping is extra and you have to ask nicely for napkins. "The chocolate swirl machine is broken!" Proclaimed a large, poorly written sign. There are more handwritten signs that warn the customers "once something is passed through the window, there is NO EXCHANGE." There is no actual menu, per say, rather signs tacked all about. There is no specific appeal or niche to this place. And I wonder why the lines are so long! And there is a tip bucket.... To my genuine surprise, it overflowed. It's a drive up sort of deal. There is a single shaded park bench on one side of this place. The servers didn't wear masks, but they did have on plastic gloves. In the future I'd choose Papa Robs, Sweet Frog, Sonic even QT or any place with a soft serve machine, really. Two and a half to Three stars, but overall not terrible. read more

S & I Ice Cream - Ice Cream & Frozen Yogurt Near Me - Concord, North Carolina

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I stopped in this evening and ordered a black cherry milkshake. While I was waited on promptly, the milkshake was more milk than anything else. I'm sure there are better options in the area. read more

If you want an ice cream good luck they will be talking in the back look at you and go sit in the what I think is their break room and play on there phone I stood there for a good five minutes someone came from the back looked at me and just sat down on her phone read more

This place has been on the same corner for many years. During the summer there always seems to be a line of waiting patrons. People keep coming back so they must be doing something right. They sell soft serve ice cream, hand-dipped ice cream, snow cones, sundaes, banana splits, milk shakes, and all of the normal array of ice cream creations. Today I got a scoop of honey roasted peanut butter ice cream. It was as amazing as it sound. The prices are very reasonable. They even have picnic tables for you to enjoy your refreshments right there! read more

S & I Ice Cream - Ice Cream & Frozen Yogurt Near Me - Concord, North Carolina

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The ice cream was so melted it was ridiculous they served it to me. The employee was VERY rude which is unfortunate because I had the same experience last time. Tried to give them another chance cause there's not many ice cream places around but yikes! The customer service is not it at this place. Such unkind people. read more

Not bad but not exceptionally good a 3 out of 5. Soft serve ice cream with exactly what you would expect - chocolate syrup, strawberry and pineapple. read more

S & I Ice Cream - Banana split - Ice Cream & Frozen Yogurt Near Me - Concord, North Carolina

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Amazing place! Wonderful, fun girls. They love to talk and have fun and joke around with their customers! Would %1000 recommend this place. They are open all year around except major holidays. read more

Please be more consistent with your servings. Most of the time if I get a small cone, it is huge. Others times, very small. I would get a medium sometimes if I know what size it's going to be. read more

I was there on a weekend. A young Asian girl who appeared to be new asked her manager how to make a s'mores blizzard. I was standing in line three rows back. The manager yelled at her if she was an American she'd know because all Americans know what a s'mores is. The young girl was obviously embarrassed. The same girl gave me the the wrong ice cream but I didn't say anything g as I could tell she already felt bad. The manager came over and made a big deal that she was new and didn't know what she was doing. The manager yelled at another employee about the cones...I will never go back read more

This place is not good at all. The ice cream tasted like whipped melted cream, I had to pay 2 dollars for a cup cause my ice cream was melting everywhere I do not recommend read more

S & I Ice Cream - Ice Cream & Frozen Yogurt Near Me - Concord, North Carolina

Ever since they got a new and way younger staff it's unfortunately been terrible, I've been coming here since I was a kid it's been amazing but now when I go they almost never have soft serve! Imagine that a soft serve place that has no soft serve. Also they served me a normal cone in a cup cause it was melting what ?? Literally had just handed it to me already melting it wasn't even soft serve... read more

S & I Ice Cream - vanilla bean ice cream - Ice Cream & Frozen Yogurt Near Me - Concord, North Carolina

I had been craving for a old fashion hot fudge sundae for a while now! Once I finished a very satisfying lunch, I ask where was the best place to get one and this place came up! Fun thing is the person I ask (a local) knew the place but not the name! Once a name and direction came up I was on my way! OMG, I was in heaven! I ordered the cake and ice cream hot fudge sundae and nearly died right there on the spot! The whipped cream was the bomb! The chocolate cake was warm and a great accent to the hot fudge and the ice cream! The price was reasonable which make this a totally mouth watering orgasmic experience! The Best hot fudge sundae I've had in my lifetime! read more

S & I Ice Cream - OMG, the best hot fudge sundae every! - Ice Cream & Frozen Yogurt Near Me - Concord, North Carolina

It's the kind of place you'd hope to enjoy, but instead, it's the opposite. Long lines, incredibly hard to read menu, ginormous price increases..( I mean huge). It really isn't special. Ice cream also isn't that great. You're better off going elsewhere! read more

S&I Ice cream is great! They remind me of the local ice cream shop of my childhood in the best way possible. They also have soft serve ice cream, which I struggle to find so much in this area! read more

Horrible experience!! The customer service sucks the ice cream they give is half melted, the topics are even worst seems like it was sitting out more crumbs than the actual toppings taste like eating dirt with ice cream. I will never return to the place I wish I was able to give 0 stars. read more

Don't go with a group after dinner. The young female staff members were so rude and did not want our business. Instead of communicating that they just called the cops on us. read more

we will not be coming back after enjoying this spot for years. miscommunication when ordering and I was told to deal with along with disrespecting eyerolling and huffing and puffing from 3 yes 3 employees. unfortunately I tipped these poor excuses for public service employees. Arguing with the customer and not ensuring they are satisfied and told to deal I've never experienced and I'm in my 50's. we will not come back and expect and would hope the management will do better and hire and train employees qualified for such a position. 0 outta 10 do not waste your money or time. read more

This shop continues to disappoint me. I have been here about 6 times, 4 of which were just downright unpleasant. Each time I had a really simple order. A small hot fudge sundae, with it on top in a larger cup. They then complain that it will run over, after A STAFF MEMBER explains to me to order it the way i do so that there should be no problem. Each time I ordered this and tolerated the sole going my ice cream was already melted, the fudge the cooled, and I am handed what has become mushy slop, and am told that's just the way they do it even though I asked for it to be done the way most sundaes are. The customer service is trash, and they couldn't care to listen. read more

from a former employee... I was let go months ago and wanted to give some insight into this horrible place.... first off employees are paid cash under the table.... second. workers don't always get their tips, if moneys lost because of mistakes employees don't get the tips. Employees talk about customers behind their backs.... the place is outdated and nasty especially inside where no one sees but the workers. they're very cheap and wash and reuse spoons and dishes for customers. read more

guy in red shirt was rude and using foul language in front of children. also it's crawling everywhere apparently cuz another worker screamed cuz he saw one. Waited forever for icecream. Won't be back. Nasty place needs cleaned up and a paint job. Out dated read more

Delicious! Fast! And Friendly! I have been going here since I was a kid and still love to go back. My go-to here is the vanilla tornado with cookie dough because, you get actual chunks of cookie dough! This place gives you the most bang for your buck, that's for sure. read more

Worked for them as my first job back when I was sixteen (and in 7 years, I'm not surprised they haven't changed). I was fired after two weeks, because "I wasn't fast enough." If you're wondering why all of the employees are grumpy and uncooperative, trust me when I say there's a reason. Multiple reasons I will not be disclosing due to Yelp's Guidelines. However, in a consumer perspective, I will state this for common complaints: -There is no air conditioning in the building, which is why all of the ice cream is melted when you get it. -The twister/shake machine is a tiny metal blade stick that spins really fast to mix up said drink. The reason the cups are busted are because they mix the shake with your paper cup instead of something safer for the employees. -Before every employee clocks out, they have to clean with straight bleach. If your ice cream smells like cleaning product, this is why. -There is a cap to how much soap they are allowed to use when washing dishes. There is a sticker on the soap dispenser that only instructs to use "1/4 a pump, because this is not a charity!" -Every single person in the store has a different definition as to what a "scoop" of ice cream is. They do not train the employees to have the same common notion about this. Meaning, a baby or small scoop may be bigger for one of the workers, and smaller for another. This is only skimming the surface. I feel terrible for this place's poor employees. Please do not go here. read more

the worst employees ever. and by far the laziest too. smells like straight cigarettes coming from the building. employees are rude. I also heard they don't even get their tips so dont tip them! Will never be back. this place needs to close already. outdated. disgusting place read more

We have been coming here for years and love it. One of the only places around with chocolate cone dip. They have many flavors and toppings to choose from. read more

Although the ice cream I wanted was not available due to it being frozen solid, they have great options and better priced than any Dairy Queen I know of. Good ice cream, perfect for date night sweet. I saw a young girl 6-8 take 1-2 licks of her ice cream while her mother was waiting to pay and all of it said off her cone. It was nice that they remade it for her mother without a charge.. read more

Great selection of ice cream treats, really friendly staff, and very welcoming atmosphere. I will definitely be back!

Great place to grab a cone to go or sit at the outdoor tables. The staff is fast and friendly. I've had the strawberry shortcake and strawberry sundae. They have the best soft serve ice cream. They also have shaved ice.would definitely recommend. read more

S & I Ice Cream - Ice Cream & Frozen Yogurt Near Me - Concord, North Carolina

Neat little walk up ice cream store on the main strip in Concord and I'm sure it's very popular with locals throughout the summer months. It reminds me of the old school Diary Queen off of Central in Charlotte....they have a few benches to sit on and a small coin merry-go-round for the kids...not sure if it actually works though. They serve several flavors of the hard scooped ice cream and chocolate/vanilla soft serve, shaved ice, shakes, etc. They offer too many flavors for my indecisive mind so we went with the very tasty soft serve:-) read more

We went here Friday night after dinner for an ice cream sundae and the girl that waited on us had zero personality. She fixed our sundaes and didn't even fill the ice cream up to the rim of the cup. For $5 if should have atleast been filled up. That was our last visit. read more

Who owns this place?! Seriously I would like to know... I can not believe they have 4 stars honestly. Ice cream I will say is good but man somebody needs to get new employees... the girls who work there are miserable every time we come and each time we thought hmm maybe they are having a bad day... nope it is ridiculous! And 75 cents for extra Toppings that supposedly they had put in but were not there? And then you are bothering them to come order! One came up to window and my husband had to say hey how are you and we got a stern "what would you like?" Not good how are you?!?? Like a normal decent person! Sheesh! read more

The best ice cream around! Soft serve, ices, anything you want. You gotta try it! Walk up place, you can sit on benches or in your car. Best place to spend a summer evening! read more