Neil at Le Valley listened not only to what we wanted but also to what we needed in a vehicle. He…read moreknew advantages and disadvantage of vehicle, taking it from our perspective. He went above and beyond in assisting us in paperwork and after getting the cars. Yes, cars. We were impressed with their honesty, their sense of responsibility, their attention to detail.... so we bought two SUVs, which we both enjoy.

My dad passed in May and my mom needed his truck fixed took it to Dale and he's had it for three…read moremonths and it's still not fixed or even moved from the parking lot. Now he says he does not have time now we have to pay to have it shipped somewhere else.

They took great care of me and got me in and out quickly. I'm an Out of Towner and they were very…read morefriendly and I felt like the price was very fair. Thanks Nick, Mike and Markus for the excellent service!

My husband bought his truck here - great experience. We've returned for service. This time I called…read morebecause I needed a new key fab and had warranty work on my Explorer. Jennifer was able to get me in the same day! I was quoted $211 (tax included, out the door) for the new key but the final bill ended up being close to $300. I was disappointed - make sure you ask them while on-site, before they start the work. There was an extra cost for programming the key ($60!) and another $20 for the physical key to get in the door. I was quoted a 2 hour wait and they were right on time! Friendly, personal service is greatly appreciated!

Customer Service, explanation of charges for service, parts and warranty policy. Employees lack…read morecompassion, and empathy. My daughter had an issue with her vehicle. That was under warranty. She took it to the dealership. They did a diagnostic. Contacted the warranty company, and received a price for service that the warranty would cover and would not cover. The out of pocket estimate was way over her budget. No one was willing to work with her, and she took her vehicle elsewhere.

Best car buying experience I've ever had. No hassle, no pressure. Tim Baransky and Denny Moss were…read moreboth great to deal with.

I purchased a 2024 CX-5. Awesome vehicle. I don't regret buying this but I do regret buying from…read moreBasney. My key fob started acting up within the first month. "Low Battery" and "Key not Detected" intermittently. Then died completely. So, I changed the battery, it worked for about a week then started acting up again the same way. I changed the battery yet again with the same results until I couldn't unlock my door. I contacted my salesperson, Shawn, via text and let him know I got locked out of my car because of this fob. I spoke with their service advisor. Both were unhelpful. I spoke with my salesperson the next day and I was told to drop my car off at the dealership for the day/night so they can "diagnose" the problem. I explained again that it will work for about a week when they change the battery. Then it will do the same thing. I asked if they can simply exchange this faulty fob with a working fob. He said again that they have to "diagnose" whether the fob works when they change the battery. I tried explaining again to no avail. I reminded him that I just purchased a brand-new 2024 CX-5 Premium in December. Again I asked if they could simply order me a new one then "diagnose" all you want with my faulty fob. A simple exchange. He said, "We're not going to order you a $380 key fob without going through the diagnosis period." I explained yet again about the situation and he replied with the same response. They'd rather make me drop my car off multiple times so they can keep trying to "fix" it with a new battery each time. A prime example of profit over customer service. I had to purchase my own key fob today so I don't get in another situation where I cannot unlock my door I highly recommend the Mazda CX-5, BUT you should definitely purchase one from a reputable Mazda dealership. Not this one.

Headers took care of me we were off to rocky start and I thought I'd be without vehicle but then I…read moregot a call relieving me of stress. I recommend this place

The car is great. The service at headers is not great. My title was sent somewhere to an old…read moreaddress. I had to an extra $150 to have it sent to the new address. And when I called to make sure they had the address on file it wasn't updated they said they would put it in my file and hung up on me. They also said that it could be up to eight weeks and there's no time guarantee on when it could be coming. So then I asked could they give me another tag because it was obviously out of date and they said that's illegal soon now I have an illegal car that I have to drive anyway and not because I didn't pay for insurance not because I didn't do everything right but because even when I went to the DMV in Indiana they had no record of this car title being transferred or even where it came from. So now I'm just sitting waiting hoping and wondering if they sent it yet or if I'm going to have to pay another $150. Worst customer service ever.