Terrible experience. I dropped my vehicle off for a buildout and they proceeded in a direction I…read morenever approved, making decisions without consulting me or communicating what they were doing. I was promised regular updates throughout the process, but when I asked for them, I was told it "wasn't their responsibility." Four months later the build is still not finished. The lack of communication and accountability was unacceptable. I would not recommend this business.

I saw an ad on T.V. from Greg's Automotive in Mishawaka. I'd been there before test driving a…read morevehicle. That was 3 years ago. The stride his company has taken is amazing. Buying the company next door and building a new service area. So, I stopped by a couple of weeks ago and asked about my Mini Cooper. I normally would have to go to Buchanan, MI or Ft Wayne or Indy to have it serviced. Well, fortunately the wonderful service people found a problem which was not relayed to me when I bought it last year. It cost me, but it was worth my peace of mind. They sent me a video of the problem and it worked out great. They definitely know what they are doing. I was impressed. Definitely will go there again.

I can attest to all the glowing comments I have heard about Jordan Ford! When my husband and I…read moremoved to South Bend five years ago, we purchased a Ford Edge from Jordan Ford upon the recommendation of family members and friends here, and we were never sorry. Now, after the death of my husband, I decided it was time to downsize and purchase a new vehicle. Because of past experiences, I never thought of looking anyplace other than Jordan. The day I walked in to "look around," I met Dave Rose and the rest is history! I instantly knew I was in good hands. Dave was friendly, professional and very knowledgeable. He answered all my questions without ever making me feel pressured in any way. We went for a test drive, and the next day I took possession of my new Ford Ecosport! My experiences with Paul Hodge in finance and Ayden Richer, the delivery specialist, were very helpful and most pleasant. I would highly recommend Jordan Ford without reservation!

I was on my way into South Bend when my check engine light came on, several hours' drive away from…read morehome. I stopped into Jordan Ford without an appointment, and they very quickly made time to check out the car and give me some likely causes. I felt better getting back on the road and was able to share that information with my shop at home. Thank you Jarrid for fast and friendly service!

May 2022 I purchased a vehicle here and I was talked into buying a warranty for $3500 at the time…read moreof purchase. Immediately after taking delivery I noticed there was an alignment issue when driving at highway speeds. This made me question that the car had been gone over thoroughly as the salesperson stated. My next visit was for service on a loose sway bar/ noise when cornering. The service manager informs me that the warranty claim was denied for the amount of $800. I started asking question about the amount he was now trying to charge me and what exactly was getting replaced. He backpedaled and lowered the amount for what turned out to be replacing the $100 end links. No wonder the warranty claim was denied. The following visit/ last visit. I bring the car in for check engine light. The car needed a drivers side oil control valve. The service manager tells me the warranty claim was denied for $1200 repair. He then informs me the dealership ended business with this warranty company and that they are now not covering claims as a result. He says I should cancel my warranty with them and try to get a refund. For good reason I look into the repair to get my car back on the road and can't understand how a $300 part direct from Subaru that has 4 bolts fastened onto the bottom of the car will cost $1200. I take the car home and purchased the part from Subaru and spent 20 minutes fixing issue completely. They sold me on a warranty and then abused the warranty company by over estimating repair costs which in turn left me with denied claims. I got 0 value out of the $3500 warranty they sold me on and I have now spent several months trying to get an unknown amount back as a refund. Finally just over a month ago I finally found out what that amount will be a measly $1,700 in which I'm still waiting for. If I had read a review like this to go off of I would have never stepped a foot in their door. Take it as you will... my take is they have zero integrity

We just bought a used vehicle from Asian Concepts--James Hayes, in particular... wanted to express…read morejust how GREAT of an experience we had working with James on this transaction! James was our salesman, our finance person, the whole shebang--not like some other dealerships where you're shuffled from person to person, everybody trying to sell ya something (no hard selling here)--James was IT, in a nutshell, and we totally appreciated that fact, along with his "easy going" attitude. When things got a little 'rocky' during the deal, James kept his cool...he was calm, composed, and friendly with everyone involved... how awesome is that?!? (and yes, my husband and I DID notice that!) We're also extremely happy with our purchase! 10-STARS FOR JAMES HAYES AT ASIAN CONCEPTS!!! ~Preston & Leann Smith

Updated Review: CAC has helped to resolve all issues that were caused by USPS not delivering our…read morenew car title. I appreciate their help in fixing any problems that came up, and continue to be helpful. I would continue to recommend them for any new used car purchase! From the moment we stepped onto the lot, we were greeted with a genuine smile, and want to help us find the right car. We were on a tight budget, having just lost our Jeep in a car crash. We settled on a very reasonably priced Chevy Equinox after taking it for a drive. The purchase couldn't have gone any smoother. This family owned auto shop does everything right, and I would recommend them to anyone in Illinois, Indiana or Michigan. They had plenty of options for financing, and were eager to help. I usually loathe doing anything with buying vehicles, but this was the best experience I've ever had at a dealership. There was no pressure during the sale, and we drove away with a like-new used car for under our budget. If you are looking, please stop by CAC. They deserve your money.

Do NOT buy a car from this place!!! I bought a car from them after 45 days the engine needed to be…read morereplaced!!! They did NOTHING to help me in this situation!!! I had to replace the engine which was $4200!! The mechanic who put in the new engine informed me that the engine they had in the vehicle was a junkyard engine with broken pieces throughout!! Please please buy elsewhere they do NOT deserve your business!! I will also be contacting the Better Business Bureau about these crooks!! Merry Christmas to me!!!

Jack ( the owner) is a true gentleman, honest and a pleasure to deal with. We bought a street rod…read moreand he was extremely helpful and realistic on the price. He was also very helpful in recommending an auto transporter which again turned out to be an excellent experience. I have foll0wed up with him a few times since the purchase to ask questions about the car and he has been prompt in replying and very helpful with information. I had a great experience with Dunlap Auto Sales and highly recommend them. A+

Owner is an asshole, the other salesman is friendly. I'd recommend you to inspect the car before…read moreyou buy it. They aren't as reasonably priced as they seem.

We wanted an inexpensive but good quality vehicle for our son who just getting his driver's license…read moreand were recommended this place by a gentleman at Concord Cars. We went, found a Subaru Forrester, ran a Carfax on it and then paid cash for it. That was on December 21st. As of today, it just up and stopped running while being driven. When we called to see their thoughts on it, we ended up talking to whom I assume is the son of the owner. His repeated reply was "it was sold as is". We get that, but there is such a thing as integrity and wanting to make things right. He did not even offer to have it looked at. When asked when the owner was going to be in... well, he conveniently is going to be gone all through next week. At the bottom of their website, it states the following ... "Market Motors used cars in Elkhart Indiana is committed to you. When you are purchasing a used car, truck, van or suv, our goal is delivering complete customer satisfaction. Stop by Market Motors in Elkhart Indian and enjoy the Elkhart experience ... It's Worth The Trip!" NO ... it is not!

Very nice and honest dealership, got a good car at an honest price, they were very friendly and…read moreeasy to work with, if you need a good car under $10k this is definitely the place!

Love my Lexus and their service department is very good. But their customer service is terrible…read more I have been waiting for a refund on a service agreement from a prior Lexus I purchased for over a year. Have went there and asked them several time to no avail. For this reason - I don't think I would use them again.

There has been a steady decline in customer service since the changes in ownership. Very limited…read moreinventory and they require a deposit of 2500.00 before they will search for a vehicle from other dealers. Lexus is a great product, but this dealership appears to be out of touch with the luxury brand that is Lexus. It is probably because of the owner is a large company with policies that don't work in this market.

Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.