Have you ever had a restaurant experience that was so reprehensible that all family members present cite it as "the worst restaurant experience I have had in my life"?
This is 100% REAL, prepare yourself...
August 10, 2014 @ 6pm: After enjoying the roof top bar for approximately (2) hours, my wife and I were excited to eat at the place our parents had been raving about for the past (3) months. Having departed (8) years of active military service, this was the first time we were all getting together since moving to the area.
We were seated and a nice, blonde haired, young man introduced himself as our server. He immediately led off with the items that were no longer being served due to the high amount of traffic they had unexpectedly received following the near perfect beach day. Amongst the items not being served were 2-3 popular entrees, 4 appetizers and believe it or not, they had run out of bread and chips.
The waiting periods for the ordering of drinks, appetizers and entrees were on average 15-20 minutes per event. We initially cut our server a break being that the restaurant was so busy.
A small family sat adjacent to us 20 minutes after we had been seated. We order our food 15 minutes before they did.
Salads, soup, appetizers and NO bread were served 15 minutes after ordering. Our server was nowhere to be found for approximately 20 minutes following this. At this point we can overhear several other tables becoming disgruntled with the service.
Our server returns. Entrees? Not exactly... he informs us that the (2) steak sandwiches and (1) large pizza ordered are no longer being served as they have "run out of those items."
At this point patience amongst the family members present was beginning to wear thin. My father-in-law asks our server to send over the manager.
Approximately, 10 more minutes pass. We again ask our server again to speak to the manager. 10 more minutes pass and an early twenties, blonde haired, female manager appears. She begins speaking with my father-in-law.
Even tempered Dad now begins explaining the situation to the supposed manager. She is dressed identically to the servers and her young age surprises me. She then begins to agree with everything my Dad is saying about the poor quality of service. Uncle Jack calls her over mid conversation:
"Simply put, this is F***d up!"
Every middleclass American family has an uncle Jack.
Manager: "I don't appreciate the language"
Uncle Jack refrains.
Manager readdresses my Dad and departs shortly thereafter.
The manager offered no solution to our complaints and only offered agreement. I get it, "costumer service 101"states to always agree with the customer, but for crying out loud offer some solutions (free beverages, complimentary soup/salad etc...).
5 minutes pass, the small family sitting adjacent to us begins getting their food. Guess what they ordered? A LARGE PIZZA!!!! That's right our server did tell us he ran out of those. And yes that's right, we did order 15 minutes before the other table did.
UNACCEPTABLE!
At this point we have had it and my characteristically calm father-in-law now goes to the front podium to pay for our bill of the items consumed. I depart to the restroom simultaneously. The rest of our family remains seated. As I return to the front podium area I can see now that my father has gotten in a heated conversation with who appears to be the real manager. He had been hiding in the kitchen all along and was clearly identifiable as the manager by the fact that he was dressed differently then all the other employees and he also identifies himself as "the manager. "
So the two of them are heatedly discussing back and fourth the issues of our experience. The real manager is worse than the fake manager. He continues to make excuses for the mistakes and disagree with the even-keeled statements my Dad is making. While this is happening my Dad is speaking animatedly, and out of nowhere a female server accidently walks into the back of his hand as he was gesturing during conversation.
YOU CANNOT MAKE THIS UP!
The manager immediately: "Sir, you struck one of my waiters"
Dad: "Are you kidding me, she ran into me. I wasn't even looking that way."
"Sir that is unacceptable"
"It was an accident, please bring her over here so I can apologize"
"She is in extreme pain because her nose was recently broken, she does not want to speak to you"
And we will end on that note.
**I don't anticipate this story causing a paradigm shift in dining location, as St Joseph only has a few nicer restaurants to choose from. If you have the choice to dine elsewhere I hope this review will influence that decision. **
Ownership: CLEARLY you need to reassess who manages your restaurant, especially on high traffic days. Your "manager" clearly lacked the integrity to own up to his employees mistakes and and pushing the blame onto my father clearly demonstrates severe lack of character. read more