I called to check on a car and lucked out with the sales associate who answered the phone, Annie. When I goth there she was super helpful, and let us go for a test drive alone. When we came back we discussed pricing options openly and without the back a forth. In the end we did not purchase a car because we wanted to look at other options but I would highly recommend that anyone looking for a Subaru in the NY area, go to Rye and ask for Annie. read more

Went to Rye Subaru and purchased and Outback. Mike Pozanski and his team are top notch. Would not hesitate to send my family and friends.

This review is for the service department for Rye Subaru. I had to bring my car here because my AC stopped working on my leased 2015 Legacy. My car came from this Subaru but I live closer to another dealership so I typically go there for service. I work closer to Rye so it was easier to drop my car here on the way to work. I am SO happy I did. Dropping off the car couldn't have been easier. I pulled up and there were several guys outside (clearly busy) but immediately told me where to go or even took my car right on the spot. I walked in just to give them my ticket and they took my number and told me they would call my work phone to tell me when it would be ready. I spoke with Dennis (who honestly has the best customer service skills I have ever encountered). He was so friendly, polite, quick and efficient. He gave me a call about an hour before the car was done to give me an update and to tell me when I could pick it up by. When I walked in, he remembered me and immediately radioed to get my car to the front. I signed the paperwork and was on my way. I had to bring my car back because the AC stopped working after a few days. I called up and spoke with Dennis, who told me they ordered the parts and to just drop it off on my way to work and they would get it done. It was PACKED when I got there and even so, someone came to take my car to move it immediately because there was literally no where to go. They completely defused a potentially frustrating situation for customers. Again, Dennis knew who I was upon walking in and I was all set to go within seconds. He gave me a call when he had an update and I picked it up effortlessly. I was pretty bummed I didn't get a survey to fill out for this department because they were just so amazing. Every single staff member was so polite. My AC has been running well since getting it back. I would absolutely go out of my way to bring my car here for future oil changes or issues. read more

Did not give me a full tank of gas when i picked the new car up in june 2018, said will send me a check. Today 12/21/18 still have not received the check. read more

Crazy. I was trying to lease a new car. Why am I begging you people to help me? Sales staff lackadaisical and unmotivated. Went back twice (and a friend had also warned me). I ended up getting a completely different car. Really awful. read more

Very poor after-service support. I had an airconditioner issue immediately after a service and airbag recall replacement, and was told unequivocally that the issue was unrelated and I would need to bring the car back in and pay a $205 diagnostic for them to even look at the car. This dogmatic approach was very disappointing. I'll be taking my business elsewhere (Tribeca and Outback Sport owner, and various Subaru's for the last 20 years, new to this dealer). read more

If I could give this place a zero star I would. My review will be more about the service center. First of all please please please TAKE YOUR CAR SOMEWHERE ELSE FOR SERVICE. They are scammers and liars and extremely rude. I took my car in about a month ago for a full inspection and oil change. Everything checked out well. Now this past week. It turns out my car had no oil and our car pipes had a leak they says. How are you going to miss a leak in a car!? If my car wasn't fine and had a leak before why didn't they tell me!? Now when I went back to get it checked out. The mechanic tells me sometimes they forget to put the oil cause they're so busy. The account service agent tell me they put oil. I'm going to believe the mechanic. They purposely ruined my car to get more money out of us. And to top it off. They were extremely rude and kept pushing us to come back and get it fixed there. I will absolutely not return to these thief's. And they won't do anything to repair my car cause of their mistake. PLEASE ONCE AGAIN AVOID THIS AREA AND GO SOMEWHERE ELSE. Save yourself the time and headache. Terrible practice and service. read more

I worked with Jim Spano both times that I have been to the Rye Subaru Service Dept. Both times he was patience, gave me his time, worked with me to make the process as smooth and quick as possible. I am very grateful for his professionalism and will continue to work with him even though I no longer live near Rye. read more

It's worth the trip to Liberty Subaru in New Jersey, even if you live around the corner in Rye! My husband and I bought a fabulous 2014 Outback from this dealership because they had the car we wanted in stock. Although the sales manager was good, the salesman didn't know how to work the Bluetooth and expressed frustration that it was taking over an hour "when he could have other customers". The manager came and took care of the problem in a minute. We were never shown details about the car that should have been explained to us. Our temporary registration has now run out and I have made at least 3 calls to the dealership over the past 3 weeks and was told not to worry (when, in fact, we are now driving a car without the registration in hand). Last week I was told that another temporary registration would get to me by two days ago. Nothing. This is our fourth Subaru. We love the cars. We have always trecked to NJ to buy our Subarus. I only wish we had done the same this time. read more

This review is for their service dept. I got a promotional email of 10% discount on accessories. Unfortunately, I decided to use the discount. I called up Rye Subaru for 2015 Forester Cargo mat, was told $80. I drove down to Rye Subaru to get the mat. The guy at the accessories counter tells me, its $90. I tell him that I just called an hour ago and was told $80 and showed him the discount coupon that I got in the email. He goes "Thats not too much of money". I was like who the hell are you to tell me that. I felt like being equally nasty but maintained composure and just said, every little bit adds up. I just didn't want to be as a-hole as he was. He reluctantly gives 10% off on $80. Body language was super clear that he was pissed. May be next time, watch your mouth and body language, and learn some customer service. This is less about the discount, more about the attitude. If 10% discount is 'not so much of money', why Rye Subaru doesn't give 20 or 25% discount? It should not be a too much of big deal for a dealership like Rye Subaru. Other dealerships do sell it for 55-60 on ebay (http://www.ebay.com/itm/2014-2015-Subaru-Forester-Rear-Cargo-Tray-Liner-Mat-Black-OEM-J501SSG000-/301415488409). After shipping it comes to almost same and I didn't want to wait for some reason, but if I would be local to those dealerships, I would have paid 55-60. If you don't plan to honor your coupons respectfully, why bother emailing customers with such coupons? Give a thought on this before sending out next set of coupons. Henceforth, I will certainly not bother them with working on my vehicle or with any discount coupons. read more

Picked up my brand new Impreza Sport a few weeks ago and I couldn't be happier. Neil Downing found me the car I wanted and made the whole experience quick and easy. The car itself is amazing but I couldn't say enough about the service. read more

Mike the manager called after he received our letter detailing the incident. He apologized and offered to replace the extended warranty we bought for free. Although the warranty he offered had a larger deductible we accepted and agreed to amend our review. He was pleasant and professional during our exchanges. read more

I hate to give one star as our salesgirl was truly very kind, however it was as though she was actively trying to NOT sell us a car! She gave very brief answers to questions and did not see to know much about the cars at all. When we asked what makes Subaru a great car pick, she basically said, well all the cars out there are good, I cannot say Subaru is better... Again...she was a lovely woman but perhaps needs work on her sales push read more

Karen S. My husband and I have leased Outbacks and then Foresters from Rye Subaru for many years and have always had great experiences with the sales staff. Neil Downing, my salesperson, has always been very helpful in trying to get me a lease that works within my budget. We purchased a used 2011 Forester from Rye Subaru, low milage, great condition, great price. I currently have just leased a new 2015 Forester from Neil. He got me out of my older lease 3 months early without any penalties and into a Forester with more upgrades than my older Forester, heated seats, sun/moon roof, etc., with a new lease payment that was only slightly higher than my older lease. I am a long time fan of Subaru and just LOVE my new car. Thanks for everything Neil! read more

Thanks to Neill and Mike for making the purchase of my 2017 outback a stress free zone. From beginning to end everything was clear. They gave me the best price and it took 30 minutes to sign and drive. Highly recommend them to anyone who wants to purchase a Subaru. Which by the way is the best car around. It's my 4th!! read more

Consistent with other reviewers, Suburu Rye offers grossly inflated prices , dishonest service and has an incompetent staff. On more than one occasion they charged us for parts not needed. The staff , including a new manager , has no regard for customers time and continue to misrepresent how long a service will take . STAY AWAY !!!!!! read more

I wanted to buy a Subaru Forester as friends drive this car and love it especially in the snow! My friend said i had to buy my car from Rye Subaru so i shopped around a little to get an idea of prices and i knew my last stop would be Rye Subaru as that is where i wanted to purchase my new car. I was told to ask for Neil but he was busy at the time so Ty the General Manager brought us into his office. He was so wonderful to deal with he listened to what i was looking for and about what price i wanted to pay and he made it happen. He was very gracious. Then Neil took care of the sale and paperwork. I wanted the Silver but apparently it was a popular color and they had trouble finding me one. I was going to change colors just so I could finish the sale but Ty would not do that he went far beyond the call of duty and was able to find exactly what i wanted. He was so interested in me being satisfied i was shocked and pleased at his customer service and i can honestly say i will never buy another car anywhere else. Thank you Ty and Neil! Mary C. read more

Had a great experience working with Anthony Smith and Garry over at Rye Subaru. I walked in Memorial Day weekend, with no appointment. Anthony was the salesperson I worked with. He advised me to consider/test drive the Subaru Forester Black edition that was in their lot. I immediately knew this was the perfect compact SUV for me (the size and style were the most appealing factors.) I didn't make a decision the day of the test drive and was not hassled or pressured into one which is always pleasing to a potential customer. After further research and working with Anthony, my dad and I finalized our decision on the same car I test drove a few weeks earlier. I came in for signing and Mike, the general manager was welcoming and invited any current or future questions or concerns. Later, Garry went over the financial information and optional maintenance/tire coverage. Again, this was a no pressure environment and there no hidden secrets in signing the papers. Finally, Anthony went over the specs in my new leased car, which was very informative to make the most of the vehicle. Overall, I would HIGHLY suggest this Subaru dealership if you're looking for a safe and reliable vehicle with a accommodating and friendly team facilitating the purchase. read more

What a pleasant experience we had at Rye Subaru. Nancy was a truly professional sales representative who helped us with our purchase. We would highly recommend this dealership ! read more

Terrible customer service a couple weeks ago I came here interested in a Subaru WRX STI (probably the most expensive car they offer) but I was very overlooked assuming because I'm a very young guy meanwhile the sales reps were just jumping to anyone else who seemed to be interested in a different vehicle I am very capable of purchasing a car since then I have went to Subaru of Stamford and have been treated with the most respect of any dealer I have dealt with. Do yourself a favor and DO NOT give this dealership your hard earned dollars read more

Absolutely horrible service. Horrible customer service. Took my car in for service, dropped it off at 7:30AM, and they told me that it would be ready that same day; that it would be ready later in the afternoon to be picked back up. They said that they would call me once they were done. Come 3PM, still no call and still no update, so I call them myself for one. They tell me "oh it won't be ready until tomorrow." Now, I have to make arrangements without a car to get home, AND get back to the service center tomorrow to pick my car back up. And the kicker is, had I not called myself for an update, would they have even let me know that my car wouldn't be ready same day as they had promised? I highly doubt it. This is not my first negative experience with this service station, but it will be my last as I refuse to go there ever again. Do yourselves a favor and NEVER GO TO THIS SERVICE STATION. read more

Shopped mid. December 2104. I would give them negative ten stars but it doesn't go that low, low as the rude and nasty just like sales team. Derrick Gies, John Ramos and sales manager Mike Poznanski, and one sales man even yelled with his sales manager. They were nasty to my nice sweet girl friend, even nasty to our insurance person. made me very unhappy the way they talk to her. caution: asking too many question and not sure exactly what u want, might yield same results. They say they were abused by us because we visited them 3 time and asked to many question. If you ask questions then don't know then ask someone they get made even more. DON'T GIVE THEM CASH DEPOSIT,ur not getting it back. They should not be in business, this was our first Subaru experience. read more

I'm looking to purchase a new Subaru and I emailed several dealers to get bids, so that I could weed out the ripoffs and deal with someone who wants to treat me fairly. At the end of the day, as I was reviewing my notes I noticed that RYE Subaru didn't respond, so I emailed the sales manager, Mike Poznanski, and told him I didn't hear back from his salesman so i decided to email him, since he's the general sales manager. He responded back in 2 min saying, "We don't participate in bids. Good luck." Is that the place you want to deal with? I don't know about you, but I only want to deal with dealers who want to give me the best possible price for my near $30,000 purchase. read more

A recent almost disastorous purchase from Rye Subaru was averted when I had a potential 08 impreza inspected. Buyer beware. Crushed shells and sand under the spare, excessive rust on the exhaust, multiple air freshness hidden to mask the smell. A dealer in denial that this car was ever under water. It's back on their website so BUYER BEWARE!!!!! They know they have a storm damaged vehicle and deny it. Shame on them.... I live locally and will never frequent or recommend them again. BUYER BEWARE!!!!!!!!!! read more

If I could give zero stars I would. From sales to service Rye disappointed at every turn. We purchased a certified pre-owned 2014 Outback in August from Neil Downing. From the moment we picked up the car we should have known that we were scammed. On arrival they notified use that the car was in the shop getting a belt fixed that they noticed at the last minute. When we inspected the car we realized they didn't even bother to detail the car (which was promised when we put the deposit down two weeks before). I wish the problems stopped at the detailing but right out of the gate we had issues with the alignment as well as the brake indicator light. We brought it back...again...and they promised they fixed everything. At this point we were beginning to think something was up so we took it to another Subaru dealership for a full inspection. Unsurprisingly they found that the tires failed inspection, the brakes were almost failing inspection, and a service bulletin to replace a belt had not been followed. We called Rye Subaru and were placed in the hands of Angelo. That's where things went from bad to worse. He immediately had an attitude and when I asked for the 152 pre-owned inspection report, which is supposed to be available at anytime, he promised he would get it...only to call back later and say their service department lost it. DO NOT TRUST THIS PLACE. We are still dealing with Subaru Corporate to get our issues resolved and our car in proper working order and it has been 2 months since we purchased the car. You would think that after all of these issues they would at least have good customer service...NOPE. The only person working there that has any idea of how to treat a customer is Jamie...she is amazing. read more

Funny how people have such different experiences. Coming from many years at Toyota of Greenwich, this place is Wonderland! Did not have contact with any of the people mentioned in the negative views. Purchasing my Crosstrek went well. Got several thousand dollars more on my trade-in than I expected. I always thought my Toyotas handled well in the winter; they were nothing compared with the Crosstrek! Have had several regular maintenance servicings. That is where I really notice the difference. Being used to stony faced associates who act like they are doing you a favor, it is so refreshing to be greeted with smiles! read more

My family and I have been coming to this dealership for over 20+ years. The service is great, knowledge of the cars is on point, and their honesty with what your looking for versus what your getting is completely there. If your looking to service your car here, they are so convenient - right behind Rye train station and about a minute or two off of 287. read more

This is highly sketchy and the reason for the mediocre review: the repair department hands customers a form offering a complimentary car wash...but ONLY If you sign a statement promising to "answer all survey questions with a top box score of 9/10." In other words, the Rye Subaru service department is openly bribing customers in order to jack up their customer satisfaction ratings. I didn't have a problem otherwise, but now I question the honesty of their whole operation and not sure I'll return. read more

Made an appointment to lease or purchase a new Outback or Forester. Was told to ask for Mike the manager as he "likes to greet all the customers and introduce you to a salesman", A salesman greeted us and went to tell Mike we were here. Mike was on his cell phone, texting or tweeting, feet on desk. The salesman returned to apologize and say they were shorthanded and he would be with us in a minute and went outside to look at a car with another customer. Mike glanced up at us a few times but never moved from his desk. We waited ten minutes and left. We will visit Honda and Toyota this week. read more

I leased a car from Rye Ford/Subaru. The staff was very professional. They gave a fair quote and good service. It wasn't an obnoxious old-style hard sell. I recommend the dealership! read more

I recently leased a 2017 Outback from this dealership. After researching cars for days and dealing with all sorts of delays and frustrations I walked into this dealership and was immediately approached by Gregory, who answered my questions, didn't waste my time, and quickly set me up with a test drive. The car was great, as the reviews said it would be, and when I got back our negotiations were quick and easy. I got a much better deal than the final offers I received from nearby Subaru dealerships and in a week Gregory called to say that the exact car I had requested had arrived. He gave me a quick tour and sent me on my way and even called early the following week to check in. This is definitely the place I'm going to first when our next car lease is up. read more

I have never had an experience at a car dealership like the one I had at Rye Subaru. As other reviews have said--ANNIE IS THE BEST! I had called other dealerships in the NY area and spoke to many salespeople. As soon as I spoke to Annie, I know she would be the one I would deal with. Lease prices do not vary much from one place to the other so your experience with the salesperson is what counts. Annie was there for us every step of the way. She held true on her promise to get us the car when we needed it. She always promptly returned my phone calls. When we picked up the car- she spent a great deal of time explaining how all the features work. If I get another Subaru- I will not deal with anyone beside ANNIE! Thanks Annie for making my experience a positive one. read more

Rye Subaru service dept. is far superior to my previous experience in Pleasantville, mostly because you can book your service appointment online and bring your car in any time you choose via reservation. This is far better than having to bring it in before business hours. HOWEVER, the process of dropping the car off was like checking into prison. I think I was supposed to go to the receptionist first, but as she had not been there the previous time I went, I just went to the first open "window," as you would in a bank. I guess that rubbed the guy the wrong way, because he was very rude. I can't believe no one in New York knows what a "smog check" is. Do I have to say New York State Emissions Inspection every time? Also, asking him to "check the valves" seemed to set him off. Apparently there are different kinds of valves. I had to pretend the guy had just experienced a personal tragedy in order to get through the experience without being rude myself. Not that I'm so nice, I just didn't want him to crash my car or punch me in the nose! Rye Subaru, lighten up and get a damn sign if you want people to check in with the receptionist!! And don't bother sending me a message about how you strive to blah, blah, and here's 20% off. I am never coming back, although your actual service is great. I'm not sure about the price, around $450 for a regular 3000 mile checkup. It seems to be the same no matter what they replace. read more

This dealership is horrible. I recently moved to the area and went to this dealership for a recall. On my receipt it showed that they did an inspection. They told me my brakes would need to be replaced soon, I explained to them that I had them replaced only a month earlier. Wanting to get another opinion I took my car to my mechanic back home two days later where he assured me my brakes were fine and that the dealership was probably trying to get more work from me. Upon further inspection from my mechanic he told me my CV boot had a crack in it, which Rye Subaru had checked off as being inspected and fine. I called Rye Subaru and left my complaint, though I don't think they took it very seriously. My family has owned 5 Subarus and we have never had a problem like this from my dealership at home. The Rye dealership are liars, I would never recommend it to anyone. read more

If you enjoy being ignored and sitting for long periods waiting for incorrect and ambiguous information, then this is the place for you.

We've been leasing cars at Rye Subaru for years - and I always leave there feeling like it was the most painless and enjoyable experience ever. Car dealers have not been my favorite, until I was lucky enough to meet Neil and Gary. Best car buying experience ever...It is a pleasure dealing with professionals that don't pressure you. read more

If you're interested in a vehicle then look no further. Rye Ford Subaru has everything you've been looking for! We've bought two cars from them and couldn't be more satisfied! Neil Downing was a pleasure to meet and do business with, everything was easy and we highly recommend shopping there for your next car! read more

A pleasure to do business with. Spoke to Kristen for a specific configuration on a car and said none in stock now but one on the way. At first I was skeptical, but I checked back later and there it was. I didn't hesitate to inquire and had the ball rolling really fast. Honest and reasonable, I did not regret doing business with rye. I asked for something, they gave it to me... done deal. read more

If you don't fit their demographic of rich and wealthy, they don't look twice at you. They don't give you the time of day. I guess it has to do with the city it resides in but who knows. Don't let this one bad dealership reflect the genuine quality and performance of a great Subaru machine. read more

Jason Spencer is an amazing sales person. He hooked me up with the sales manager Mike at Rye Subaru and they were able to get me into a 2013 WRX STi at a ridiculously great price. If you want a Ford or a Subaru go see these guys... they're going to make the experience awesome and they stand behind the products. read more