I went to Rye Subaru for service last week. Needed oil change but also had a couple of minor issues to fix/diagnose. They fixed everything and everything was done at the time they said it would be done. The main reason I would go back was Paula in service. She was great! Thorough, personable, great follow through and she was a great liaison with the mechanics to communicate my concerns and figure them out. read more

Rude staff, shop rates are almost double what other shops in the area charge. Parts are often salvaged or aftermarket read more

I came to Rye Subaru in a bit of a panic. Mavis - don't ever go there! - told me that my brakes were "down to the metal" and that I would need to replace them for $420. I was prepared to pay the price if I really needed them replaced, but something didn't feel right. Subaru handled everything perfectly. They calmed me down and said "we'll do a multi-point inspection and if we find anything that needs service, we'll figure it out". Great! Less than a half-an-hour later everything was done. My brakes were fine and the car passed inspection with no issues. The only thing Subaru recommended replacing was the air filter, but they said it's OK to wait until 45k. The whole thing took maybe 40 minutes total with no hassles. I'm glad I can always count on Subaru for friendly, honest service. While I understand I didn't have any major work or big interactions here since it was just an inspection, I feel fairly confident they are great for all service based on what I know so far. I hope that's the case! read more

I had an excellent experience exploring a new car with the team at Rye Subaru. We received friendly, thorough and speedy service from Lester and Casey - truly the best experience I've had a dealership. We ended up purchasing another make of car based on our current needs but would come back any time to work with this team. Didn't get the caginess and attitude that I've come to expect from car dealerships - the atmosphere was calm and courteous. Thanks Casey and Lester! read more

I just left Rye Subaru and Joshua, who was my advisor. I walked in, gave my terms and information, got a speedy test drive and, soup to nuts I was out the door in, probably, less than 40 minutes. Within an hour after that, I received a phone call with the price and the terms. Couldn't have been a better experience, both from Josh as well as the dealership. Rita B. read more

Terrible service. We went to get our Subaru inspected. The car was making a very loud sound. After waiting 2.5 hours they said "nothing is wrong, we did not hear any sound" and passed the inspection. Week later we took the car to another Subaru dealer and were told that it should never have passed inspection due to worn out tires and the issue that they caused (the sound). I suspect they never even tested the car, just "passed" it and charged the money. read more

Very unfortunate customer service. I made a service appt 3 weeks ago using the online page. I confirmed the appt and indicated that I would need a loaner car. At no point in that process was I made aware that this is not a guarantee. I spoke with four different people today (two of which told me they really couldn't answer my questions because it was their first day) and none of them were able to tell me if I should plan on having a loaner car tomorrow morning. The first person told me to call after 4 to see if any loaner cars were returned (shouldn't they know this?). So I did and got a different person who told me it was her first day and she really wasn't sure if I'd be able to get a loaner car, but she'd call me back before end of day to give me an answer (never did). I called ten minutes to closing to follow up and I was told I needed to speak to a manager (got their voicemail). Then I called back again and was told to call after 8am tomorrow (my appt is at 8:30) to see if a loaner car would be available. I explained I would need to leave my home with more time than that, so they told me to call at 7:30 to see if any cars were returned. I fully understand that loaner cars are not guaranteed, but if a customer thinks they have requested one and have planned on it (to get to their own place of work) it is important to be able to deliver on that. Had the first person I spoke with been able to tell me that there were no cars available and that my name was never on the list I would have simply rescheduled the appt for another time when I could be guaranteed a loaner. Now, I will likely seek out another service center due to my frustration and lack of faith in the operation of the business. read more

We've come to this Subaru a number of times in the past 10 years every time we were in market for a new lease. And every single time we have had a HORRIBLE experience. Sales people that begrudgingly listen to what you're looking for and take absolutely forever to do anything. Each question was met with an eye roll. We are the CUSTOMER are you kidding me? Mike, Neil and Anthony. All horrible. Never again. read more

Have purchased 3 used cars over 16 years and was absolutely not looking forward to doing it again. Have to say that my dealings with dealership CEO Ty Klipstein and his sales and finance team were seamless, painless and frankly a pleasure. Low to no sales pressure, very patient in explaining features of my 2013 Impreza and, most importantly, got a great deal. These guys are totally professional, no bs, went above and beyond to provide superb service and I can recommend without hesitation! read more

service dept awful they fix the problem but have you wait for 4 to 5 hours while they do it loaners if any are few and far between don't recommend service there because of the wait time in the office read more

They totally suck I brought my 2018 Subaru in for air conditioning as it was blowing out hot air I dropped it off at 8:30 am after make 3 calls I was told the mechanic left and he did not leave any paperwork work soon 90 degree plus heat for a week I have heat not air. Not even a courtesy call to tell me this until I called them only to be told the closed st 4 pm And that was at 3:40 pm Such unsatisfactory staff !!!!!!!!!! read more

This Review is for the Service Department: I worked with Jim Spano and I was really impressed by the level of professionalism and honesty. As a female- it was especially refreshing to be treated with respect. read more

Went in for oil change and multi point inspection. It was determined that the front right axle was worn and oil leaking and air filter needed to be changed. It was also recommended to flush the power steering. (80k+ miles). I asked for some discount since they are doing multiple service. Guy said no. I checked their website, saw a 10% coupon, informed the guy, and it was applied. It left a bad taste that he couldn't do any discounts and it took me to check their website to get some discount. The younger guy that works there is much better in trying to help with some discount, but my review refers to an older man. Again, is just sad that I had to do further investigation just to get some discount that he probably already knows. read more

I was looking to trade in my car for something bigger and after a not so great experience with White Plains Subaru, I decided to go to Rye for this transaction. I do not regret this decision. Talk about the "warm and fuzzies" - this place was welcoming and honest; they paid attention to every detail, asked me countless times if I had questions, and what I found most amazing, was that the financial manager and the sales manager came outside to watch me drive off in my trade in with big smiles on their faces. My sales rep, Michael Ferits, was phenomenal. Attention to every detail, promised communication to the minute. It was the greatest experience I have ever had purchasing a car (and I've had 3 in my lifetime). I had an amount in mind that I wanted to pay and they were more than willing to work with me towards my goal. This is where I will go for all my future car needs and it is where I would recommend my friends and family to go as well. read more

PRE-OWNED SALES DEPT. I normally do not write reviews for my car purchase experiences (have purchased many over the years) but my recent experience with Rye Subaru and in particular our salesperson, ANNIE A. has compelled me to share. I spent the last 2 weeks researching and locating the best, low mileage 2013 Subaru Forester I could find - looking from northern New England down to New York. Important parameters were low mileage, price, CarFax report (although this is only semi-useful) and consumer buying experiences at dealers reported via social media. There were many great car candidates but they were located at dealers that received multiple poor reviews. Then I located an appropriate car at Rye Subaru, read good reviews about Annie and confirmed the truths for myself! ANNIE has been in car sales for over a decade and appreciates mechanical quality. Most importantly she is the antithesis of the stereotypical aggressive "used car salesman" (sorry guys!). She is low key, professional, pleasant and helpful. Granted, I had already picked out the car but I'm sure she would have been very helpful with selection had we needed that. She asked us for a driver's license and then suggested we take the car (alone) for a test drive. When we returned she finished up with anther customer, and then in a relaxed manner approached us to inquire about our reactions to the drive. When we mentioned that the steering pulled to the left she immediately stated that it would be taken care of, no questions asked. We sat down at her desk, discussed a few more points regarding the car and I proposed a beginning offer price. Just like every dealership in America, Annie had to check with her manager, but again, this was a smooth, stress-less and very quick process. Rye Subaru's cars are fairly priced to begin with and I already knew what I felt was a reasonable price to pay. Very quickly we split the difference and had an amicable deal. No pressure, no hard sell. No being made to wait for hours, no boiler room visit to the F & I (finance) office. We had already secured financing with my daughter's credit union in NH and there was no push from Rye Subaru to "match the rate" etc. In fact, Annie very quickly took care of the whole out of state registration process and we were on our way. The next day when we came back to collect the car we were taken care of by ANGELO, the Manager of the pre-owned cars. We had a very pleasant experience with Angelo as well. One set of electronic keys was missing but he assured us it was already on order and would be forwarded to my daughter, along with the completed registration papers, etc. I will follow up/update this review in a few weeks so that readers know that the key set and reg. papers were delivered in a timely manner. read more

Once it was time to return my lease, I called the dealer's number (914 number and not the 1-800) and was informed by one of the employees that leased cars can be returned Mondays-Fridays from 9am to 5pm -- no appointments needed. I left work early on a Thursday to return the car and arrived at the dealer by 4:20pm. I was told to speak with Mike (he said he is the only employee in the dealer who processes lease returns), who told me that since I didn't have an appointment he could not help me. I told him I was simply following the instructions I was given on the phone, he made it seem like I was lying, just because I couldn't remember the name of the person who gave me that information. I was then dismissed by Mike who told me that I was making another client wait. If I wanted to return the car, the earliest he could see me was four days later. I returned four days later at the scheduled time. Mine was the first appointment of the day, and Mike hadn't arrived when I got to the dealership. I waited a few minutes until a sales associate offered to get things going for me. She filled out a simple one page form; took out my plates, and asked me to wait until Mike arrived. After waiting for 20 minutes, she asked for my email address and had me sign the one-page form so I could leave. In short, it would've taken any employee on Thursday less than 10 minutes to help me. Instead, Mike willfully chose not to process my return on that day and then never bothered to show up for my appointment four days later. I don't recommend a dealer where employees imply that clients are liars and unnecessarily make their lives more difficult. If Mike had an appointment on Thursday when I arrived at the dealer, he could've asked a sales associate to process my return or could've asked me to wait until the other client had been helped. Instead, he chose to be rude and difficult. If you need a Subaru dealer, go somewhere else. read more

Husband & I had been in the market for a new Subaru. We found a vehicle online at literally the last minute (on our way to Staten Island) & decided to make the drive up to Rye from Brooklyn. We had it all planned out. We were going to go in there with our best Poker faces & play hardball until we heard the magic #. We met with Anthony & it was easy going from that point on. He made it so simple for us. Granted Subaru's sell themselves, but he didn't hit us with any lame salesman tactics & he wasn't giving us nonsense about extra fees that don't exist. 24 hours later, we drove off the lot happy in our new Subaru. This dealership is no games, straight to the point & reasonable. We're glad Rye Subaru is our home base now & we look forward to doing business in the future. Next visit, I've gotta bring donuts for the guys! read more

TAKE YOUR SUBARU SERVICE ELSEWHERE. Dishonest, sneaky and just plain sleazy. Be prepared for pressure to approve unnecessary service, be discredited when you call them out on it and hear mum when you try to resolve. The classic sleazeball type of service outfit. read more

I purchased a 2005 Forester from Rye Subaru in 2014 and was very happy with the car itself. I used it as my station car and never had any issues with it. I used Rye Subaru for all of the servicing and inspections. Last year, I purchased another car and did not have further use for the Forester. I found a buyer and they wanted Rye Subaru to review the car to make sure there were no major issues. Rye Subaru then proceeded to tell them that I had not changed the timing belt as recommended at 7 years and that the head gasket was 'sweating'. The sale fell through. Rye Subaru did not tell me about the outstanding timing belt maintenance when I bought the car from them nor was it ever suggested in any of the regular maintenance appointments they conducted themselves. How does that happen? So without a buyer, I decided to see if Rye Subaru wanted to buyback the car for resale. I was told the sales manager was going to give me a call the next day to work out the details. I never received a return call for a week so I called the sales manager to discuss. He told me that he didn't call me back because they don't accept cars this old. Fair enough but at least have the customer focus to give me a call back! Get a Subaru...but don't get it here and don't service it here. read more

We walked in first thing on a weekend morning and were greeted cheerfully and lead towards the waiting area with coffee and drinks. Several sales and non-sales people regularly checked up on us to make sure we were comfortable and gave us timely updates on process. We purchased a Subaru and were very pleased with the decision and this dealership. They explained everything patiently and did not pressure us. read more

These people tried to tell my girlfriend her inspection was up when there was 7 months left on it. Either they need to get their eyes checked or it's a scam. read more

I cannot say more wonderful things about Rye Subaru I have been going to there service department for over a year I had many problems with my car unfortunately corporate headquarters was aware of the problem but refused to address the issue But the service department has been amazing doing everything to fix the problem thank you to all at the service department for all your patience So I decided to lease a new car and I could not have been more happy with my choice Thank you Mike and Anie you both have been exceptional and the finance gentleman of course You went above and beyond Thank you Ty and thank you to Doug and everyone in service Amazing and professional I would recommend Rye Subaru read more

They received payment for my new car and...the rest was history. I paid for an upgraded rear view mirror and it was not on when I went to pick up my car (salesman didn't even realize). I was told it would take 24 hours to come in. Two weeks later, still no mirror. Long story short - I asked for a refund after being promised by the manager that he would put the mirror on himself (never happened). I always made an appointment but my name was never on the board when I got there. Without fail, there's always a wait. As a first time car buyer I can say that it has been quite an unpleasant experience dealing with Rye Subaru. I would definitely NOT recommend purchasing a car there...they don't deserve your money! read more

Do not buy a car from rye subaru!! I wish I could give them 0 stars. The worse car buying experience of my life. I walked in knowing which car I wanted and just needed my car appraised. (Kelly blue book said trade in value was what I owed) They said they would match what I owed on my car. And then gave me my monthly payment which was so much higher than it should be. THEY WOULD NOT SHOW ME THEIR MATH. Finally when I was showing them on a calculator it didn't make sense, they admitted they were giving me $2000 less than I owed on my car. I stood up and walked out. I went to Stamford Subaru that same day and got a much better deal and they gave me what I owed on my old car. read more

Care to buy a car? Be prepared to do it yourself here. Staff delights in ignoring potential (walk in) customers, and playing sales games. Doesnt listen to customer, and is uninformed about their inventory and products. Subaru is a great car, too bad they sell through this dealership. Go anywhere else!!! read more

There seems to be a descrepancy between reviews left for service (bad) and reviews left for sales (good). This review pertains to sales. My daughter bought her first car -- a pre-owned 2018 Subaru -- from Rye. She pressed the sales dept. on every conceivable issue, from brakes to floormats. She even had them agree to an independent inspection by an outside garage -- which certified the car was in tip-top condition. She finagled over every detail, including every check on the 152 point Subaru safety inspection. The vehicle was everything the sales team said it would be! Annie Amorosana never lost her patience or put any pressure on my daughter to purchase the car. Mike Tierney wrapped up the deal with kindness and composure. I cannot recommend Rye Subaru highly enough, in particular the sales team of Annie and Mike. read more

Creep alert! Spoke with the "general manager" about a part for my car and was greeted by verbal insults! He called me a liar because I said I wanted to service the car instead of have a new part installed. Still trying to determine the significance myself! Unbelievable. I don't have the "general manager's" name because he was too cowardly to give it to me over the phone. I haven't purchased a car here, but it would have been my first choice due to proximity and our love for Subarus. Steer clear and go to Koeppel in Queens--worth the extra 40 min in the car. read more

Dishonest. Was told by Mike that the used car they had advertised on internet was still available. Before leaving the house I called was told by Ron that the car is on the lot. Once I got there the car was never found on the inventory list and I was told that the "Manager took the car", which is another way of saying we don't have one here. I would never recommend someone who can lie just to get you into their dealership. Why would anyone trust them. read more

This review is for the service department. DO. NOT. GO. HERE. Unless you want to be ripped off. These guys scam you by up selling unnecessary work. Came in for simple break pad / rotor replacement (few hundred) and was told I needed all this unnecessary work (air filters, transmission fluids) totaling over $2000! Now I'm not a mechanic, so I really don't know any better, but guess what I can use google and read my owners manual. NONE of these things needed changing. Transmission fluid needs topping off, not changing, air filters were JUST replaced. I really do not appreciate being treated like a walking money bag idiot. Also, after complaining about the price, I was told they would throw in an oil change for free. Guess what showed up on my bill? Charged for the oil change. These guys are running a scam. Again, don't go here unless you want to flush your money away. Side note, I had excellent experience at the Danbury subaru service dept though. read more

I want to just say that everyone was horrible but that was not the case. We walked in. One Sales person addressed us and then moved on to the next person who came in. That's fine. We did say we were just looking. Another gentleman came and asked if we were being helped. He then brought over another sales associate. Are we bothering you? Do you have somewhere else to be? Why so uninterested in potential customers? She didn't even seem to want to be bothered. My Mom came in not knowing what kind of Subaru she wanted...we left knowing that a Forrester would work. We then drove over to Westchester Subaru in Elmsford and worked with a very friendly sales associate and leased a Forrester. Not sure what the deal was at Rye Subaru tonight. I saw all the positive reviews and was shocked by the reception we received read more

Don't spend your money at this horrible "family" business. They are NOT experienced enough to work on cars, and not caring enough to show respect to others. read more

This is my second Subaru but my first with Rye Subaru, and from the beginning, it was less than thrilling. Michoel was not the best - I made an appointment to pick my car up, and he was helping someone else. An hour later, he finally got to me, but the car wasn't gassed up. He disappeared for 45 minutes, and then needed to deal with paperwork. Finally, when I was on my way out, he harassed me about "Giving him all 10s" on a survey (which actually is not allowed by law). I told him that I was tired and just wanted to leave with my car (I paid cash, and just wanted to leave...I just don't like to be kissed up to. I'm a no thrills type of person) Now, 30 days later, I have an expired temporary registration, no title and no permanent registration. I called the dealer, and they told me, "well, when the cops run it, you're ok, because you actually are registered...so don't worry." Too bad, because I'm trying to move to a new state for my brand new job, which requires me to re-register my car within 30 days, and I need both a valid registration certificate AND a title of ownership, neither of which I have thanks to Rye Subaru. They're great at finding cars fast, but have horrible customer service. Never will I purchase a car again from there, nor will I be giving Michoel all 10s. I will be servicing my car in CT where I live, and will be calling them each day until I have my valid registration and title, both of which I'm entitled to since I own the car in full. read more

Rye Subaru (Kingery Subaru) was recommended by my son. Gregory and Gary guided us thru the whole process buying a brand new Subaru Forester. Gregory patiently explained the various models and arranged a test drive. After a few days he found a Forester with the exact color scheme and safety features. It's best being in contact by e-mail and book an appointment because it can get busy. It was a very pleasant experience and it's a pleasure driving this Forester. We would work with this Subaru team again. read more

I've had a relationship with this dealership for over 20 years, and I have always been treated beautifully. I live in Manhattan and choose to have my Forester serviced here because they make it so easy to leave the car overnight for a next-day appointment, and the service has been impeccable. Neil Downing, aside from being an exceptional salesman, is one of my favorite people on earth--he alone has made me a customer for life, but all the guys in the service department have been princes as well. read more

Recently went here for some test drives. My salesman, Tom, was very helpful, professional and straight-forward. I admired his candor. He was interested in getting me in the right car, not the most expensive. After I had Tom crunch all the numbers and find the car I wanted, I had to tell him that I couldn't make the purchase. He handled this very professionally and understood why I couldn't. I cannot comment on the dealership as a whole, but Tom is certainly an asset. If you come here, request Tom by name. read more

Niel Downing was the most helpful car salesman I have worked with yet! He is a great listener and is very knowledgeable about the Subaru inventory. Most importantly, he made the experience completely stress-free. read more

I wish I had looked at Yelp before going over there and seen these horrible reviews before I wasted my time with. I'd give them zero stars, but that isn't an option. "Salesperson" was rude and uninformative. I called the manager to give him the heads up as to why I'd gone elsewhere, and he was just as bad! The only price they quoted me was for the wrong color, they could not tell me when it might be available, and it was 15% above other quotes I'd received. AVOID! read more

I went to Rye Subaru in order to buy a 2016 Outback Limited with several options. I received a great quote for the new car and trade-in from a different Subaru dealer in Westchester and wanted to compare. At Rye Subaru I decided to use the car buying service that the AAA offers. I was very pleased that they gave me a great price on the new vehicle but, the quote I received from another dealer was identical. However, they also told me I might wait 12 weeks for delivery (I was there on Sept. 1)). Unfortunately, Rye Subaru offered me $2,700 less for my 2011 Honda CR-V! When I asked the saleswoman why I was getting so little for my trade-in (it had only 29,000 miles on it) she said it wasn't worth more. Neither are they. I bought my Outback from the first Subaru dealer I went to and have been enjoying it since last week (about 6 weeks after I placed the order). read more

Got our Impreza here the other month and was pretty satisfied with the experience. Our dealer was nice and patiently answered all of our questions, we had a hard time deciding on getting this model or the Legacy and kept flipping back and forth. But she was great in helping us figure out which would work best for us. The showroom was nice, also had free coffee. read more

I was very impressed with the sales staff. Helped me find exactly what I was looking for within my price change. Would definitely purchase my next vehicle from here. read more