Will is such a great guy! very personable and genuinely cares about the quality of service he gives…read morehis customers. I had reached out to someone who referred him to me and gave me his number. I sent will my information and i ended up calling my insurance and before I heard back from will, I decided to just make the appt with safelite Just because it was quick and easy to do. I heard back from will not long after and he was very persuasive! He explained to me the differences and how safelite is really stealing from these small businesses and they arent about quality much at all and he told me he would just charge me the deductible my insurance told me to pay and that's it. no service fee or anything and he would come straight to me which.. being that I live in Bolivia, I was too far from any safelite to come to me, I was going to have to drop my car off at 7am in Wilmington for an all day appt. He also offered to throw in windshield wipers at no additional cost! What a guy. He didn't have to do all that. He was super kind and very funny thanks so much will! You rule. Call Will to replace your windshield. He does it fast and efficiently with a smile the entire time.

I had an outstanding experience getting my windshield repaired and just had to share. Will came out…read moreto my house and fixed a chip in my new truck within hours! He was professional, on time, and clearly takes a lot of pride in his work. The repair turned out far better than I expected, and you can barely even tell there was damage to begin with. It's not easy trusting someone with a new vehicle, but Will completely exceeded my expectations. If you're on the fence about getting a repair done, don't hesitate--Will is the person to call. I'm incredibly happy with the results and would recommend him to anyone without a second thought!

I was looking to get my hood and roof repainted as the roof was starting to show little pock marks…read more The hood also had discoloration due to being kept outside and had a leaf print. I brought it into Damien's for a quote and met with Damien. He provided me a very reasonable quote and said that his office manager would schedule the appointment. My car was finished in a few days and it the exact color match. It looks amazing. They were a pleasure to work with. They were accommodating and finished the job on time. Extra bonus are the sweetest two shop dogs you'll ever meet.

Stop using student's to do all the work. Poor workmanship…read moreHugh spaces where water could get in the car. Had a full tank of gas someone suck it all out. QUALITY of work was bad, look like bumper is going to fall off anyway now. Just keep riding by that joint please believe, I warned you, First thing Damien ask you is how much the insurance com. giving you so, he can take it ALL. That my opinion!!!!

Attention to Detail Missing on this Repair:…read more I recently got a rock chip on my windshield and contacted my insurance company to have it repaired. They recommended a different windshield repair provider, but I chose to go with Novus since I had worked with the owner, Alan Paul, on previous repairs. Alan reached out to me on Saturday, September 6th to schedule the appointment. I brought in my SUV for the windshield replacement, but unfortunately, I encountered several issues with the repair. The technician seemed unfamiliar with reinstalling the sticky pad for the Touch Keypad Entry System on my windshield. He removed the keypad, stuck it onto the adhesive pad, and then tried to apply it to the glass. This resulted in a large air bubble underneath, as the correct method is to adhere the pad to the glass first before attaching the keypad. I contacted Alan about the problem, and he assured me that a more experienced technician would correct the issue. We scheduled a follow-up appointment for the following week. However, when I arrived, the same technician was assigned to fix it. He told me, "I know how to fix it now--I brought my credit card," and proceeded to use it to try to smooth out the sticker. Despite his efforts, the new sticker still had several white spots that looked like either scratches or air bubbles. I wasn't satisfied with the result, so I took my SUV to the Toyota dealership's accessory shop for a second opinion. They advised me to let the sticker sit in the sun for a month and return if the issue persisted. While showing the Toyota service manager the issue, we noticed the plastic trim around the windshield wasn't fitting properly and kept popping up. Upon closer inspection, it became clear the Novus technician had broken the plastic trim and reattached it without informing me. In the meantime, I had to drive to Asheville, NC for business. After returning, I washed my SUV and noticed the windshield wipers were misaligned and resting on the hood--clearly not reinstalled correctly. Thankfully, I didn't encounter any rain during the trip. Eventually, all the issues were resolved: the keypad sticker was replaced, the broken trim was fixed, and the wipers were replaced and realigned. However, the entire process was frustrating and time-consuming. The lack of attention to detail from the technician created unnecessary problems and multiple return visits. Based on this experience, I can no longer confidently recommend Novus for windshield repairs.

My son cracked his windshield last week and needed a new windshield. The price quoted was…read morereasonable, the service technician showed up to our house on time, and the glass was replaced quickly. This business made the process effortless and cost effective. I appreciated that I was able to work while the installer worked on the car and interacted with my son. A seamless operation. Would definitely use them again.

Brought my Nissan in for an estimate on the inside rear passenger door panel that had been…read morecompletely dislodged when I backed out of my garage with that door open. Yes - dumb and embarrassing.. But the two gentlemen that came out to check it out reinstalled it - got all the electricals reconnected and sent me on my way with charging me anything!! I was expecting to have to get an estimate, pay my $250 deductible, risk my premium increase or cancellation and all it cost me was a smile and a hug for these amazing humans that chocked it all off to Karma!! Will always send everyone I know to this shop .. I am loyal for life

Great service from start to finish, Desmond was a godsend by helping me through the repair process…read moreand getting me back on the road. Thanks to Desmond and his team.

The revi that was 5 stars was not me. I would not give…read moresafelite autoglass 1 on all categories. Here why I replace my glass in Augusta of 2024 from a rock that hit the windshiel. All went great after I drove in Vir to Nc I had not problems The next day around 12 I notice the windshield wad cracked call safe lite for an appointment. Well when I arrived this for the inspection under warranty, it no covered and I asked why. See micro dot here which was about the size of a pin tip . This is not covered under warranty. To replace it is $500.00 dollars. Their warranty are useless I will never use them again.by the way they took photos I so do I

After the snowstorm a rock hit my windshield while driving…read more I reached out to my insurance company on Friday and Safelite repaired my windshield on Monday Technician came to campground where we were camping He was done in 20 minutes Awesome job looks great No out of pocket my insurance company covered it

Gary was excellent to deal with. He addressed my issue quickly and efficiently and had a repair…read moreappointment scheduled right away while it took others days to even call me back. Blaine the technician was prompt,courteous, and extremely professional. I high recommend Associated Windshield Specialists of Myrtle Beach

On our way to Longs SC we had a rock crack our windshield and it was large enough it would need…read morereplaced. When I called and explained our scenario and needing the repair the next day which was a Saturday they said they would try to get a mobile tech to take care of our windshield. In less than 20 minutes they had called our insurance and secured a mobile tech to come out to fix our windshield. They were so helpful and the tech that came out for us came in on his day off to help us out. If we are in the area and needed a windshield replaced I would use their services again.

A representative was walking through my neighborhood in Conway, SC after doing some work across the…read morestreet. He saw the cracks in my windshield and knocked on my door. My Durango is 7 months old and had two cracks already. I am not the type who likes to be bothered when I'm off and home, but I'm glad I opened the door this time. The rep explained who he was, and why he was in the area. I explained to him, that one crack had recently been repaired and filled by another glass co. The second I had just received a week ago. I had already got the repair approved through my insurance company, and had an appt for the 7th. He explained that they were a smaller local company, which I prefer. And they were approved to do work through my insurance carrier. (I told him who my ins company was). He had their number in his phone. He called, and in less than 5 min I had changed from the other company to Showtime to have my windshield replacement done. I arrived ten min before my appt and they took my vehicle right in. The shop waiting area is bright and clean. Just like advertised they have free snacks, plus video games, a pool table, large video monitors on wall, I'm sure I'm forgetting something. The tech who worked on my SUV kept me updated on the process. He was polite and professional. (I must apologize, I do not remember his name, but he is from the west and loves off road Baja racing). In a little over an hour my vehicle was returned to me, repaired and with all of the traffic safety sensors recalibrated and working properly. My vehicle was neat inside, no trash or dirt left in it. Other than a few fingerprint near the rear view mirror, their was no evidence of a repair. (I only noticed this cause as my girls say, I'm a freak about clean glass). I have driven the vehicle for the last couple of days, and it has rained almost constantly since the repair. No water leaks, nor any wind noise or undue sounds. Our Durango looks like it did when I took it off the dealers' lot the day I bought it. I'm am very pleased with Showtime and their work. I will gladly recommend them to anyone that needs glass repair on their vehicle.

Something smashed into my windshield while visiting my family in Myrtle Beach, and I needed to get…read morea quick fix. These guys provided great, efficient service at an extremely fair price. Highly recommend!

After getting quotes from three separate places for a windshield replacement and camera…read morerecalibration, Registers had the best deal. While that was a key factor for choosing them, they also offered pick up and drop off of my vehicle from my workplace. They were very kind and quick to respond. It was so easy to organize everything and I encourage anyone else in the Wilmington area to look into their services over SafeLight and dealerships.

Can't recommend this business enough. Do great work with a quick turn around and reasonable…read moreprices. Thanks, Registers Glass for helping me with my projects!

Completely painless experience. Very quick quote on-line,…read morekept me updated regarding the appointment, showed up on-time and went above and beyond to replace the back glass. If you have an older Toyota, you'll want to ask for "Sleyton". He is extremely knowledgeable and got the job done in a very timely fashion. 10/10 will recommend to anyone needing glass replaced quickly!

Avoid at all costs. Safelite will try anything to avoid using factory glass. They will ghost you…read moreon communication and feed you false promises. If you are a Tesla owner, definitely avoid, since they lack the resources and knowledge to recalibrate the front camera system. It will be a painful frustrating experience from start to finish "maybe" . The business response is a lie. They told me it would not be a problem to get factory glass, and they had a district manger on top of the procurement. I had no problem paying for OEM glass, they just don't want to go through the effort to do the work. Quit being liars.

Don't tell them you aren't waiting because then they will take their good old time. I left for…read morealmost four hours. Called me after 2 about service needed. I had an apt 10 scheduled for 10 mins after I dropped it off. Not sure what good that was . Then they pulled my vehicle in after I got back 1 he 45 mins later. Seriously. Apparently my time is worth nothing to them. They should know better to give me all this time to write a not good review to let people know how they treat you.

This place is okay, went in to get oil change and tire rotation for one of our vehicles…read more Afterwards, they tried to say there were some other services needed, I work for a fleet company, so I know those services were unnecessary. Everything else with this place was fine.