On March 12,2014 my wife and a girl friend were traveling from OIB north on Hwy 17 when some dashboard lights came on and the SUV started to run rough. They stopped at Jims about 3:00 PM. Jim advised her not to drive the car any more. However he said that he couldn't work on it for several days because of the volume of work he already had. Jim personally took my wife and her friend back to our house and arranged for a rental car for the next morning. Jim stayed late at his shop and determined the problem and went to a local parts place and bought the needed part and fixed the car that night. Jim called me at home about 7:00 pm that night and told me this. He said he would pick up my wife and her friend the next morning and bring them back to his business where they could get their car. Jim picked them up early the next morning and then they were on their way. He charged only for the repair work and nothing for his extra effort and going beyond normal expectations. My wife found Jim to be a fine gentleman and was extremely impressed with his conduct. At a time when "good" service can be hard to fine it was wonderful to stumble upon Jim who delivered "great" service. I am confident that this is the kind of person Jim is. I highly recommend Jim's Car Care. Bob Odom Albemarle, NC read more

This should have been written weeks ago, I do apologize for not doing it right away. Jim's Car Care was amazing. My daughter was about 5 hours away from home, vacationing in Ocean Isle, and her car broke down. This is a hard thing to hear on a Sunday, especially knowing that there are no auto shops open on Sunday's. Luckily her friend had a car as well, so they weren't stranded. I immediately went on line and searched places in the area and read through the reviews. To my surprise, Jim's lived up to his reviews. He took her car in earlier than he thought he could, called me several times to keep me posted, and checked in on her after she was fixed. I want to thank Jim and his team that took care of our daughter. I also wanted to brag about your caring nature. You took the time to call and explain the issues and to settle my nerves. Jim's Car Care should also have driver caring as well in the title. Thank You again, Lisa-A very appreciative mom read more

As a new resident to the area I was at a loss as to where to go to have my car serviced. It may sound simple, but it's not. I wanted someone who was honest, capable and reliable to be my 'go to' guy for service. I checked a lot of online resources about customer experiences in the area. The reviews for Jim's Car Care were all extremely good - every single review. I called for an appointment and was scheduled for a time that worked for me. I was amazed when I walked in to find a professional front office team fully equipped to handle my needs. I was welcomed to coffee or soft drinks and shown to the comfortable waiting room. In what seemed like no time at all I was told my car was ready, the service complete and the service writer reviewed what was done and the findings of a complete check of the car's systems. They even provided a hard copy of the inspection report with details! The price for the service was quite fair. I'll be back! read more

I had an issue with the hub/wheel sensor on our vehicle recently and wanted it looked at. Of course, I went to see Jim and his staff to see what the issue was. As usual, in short order they found the problem and corrected it. I have utilized their services for my regular maintenance on both of our vehicles for the past 11 years. Jim and his team are the only individuals that I trust to work on our vehicles. I highly recommend them. If you are looking for someone to repair your vehicles, I'd look no further than Jim's Car Care. They are honest and professionals in their field. They do it all, from oil changes, to State Inspections, tire replacements and major engine repair. Do yourself a favor and give them a shot. I think you'll see for yourself, that they are truly the best around. Joe Pires Calabash read more

I'm from the New York area and drove to Ocean Isle on vacation. On the way down, my car's ac was blowing hot air. I suspected a leak of some sort coming from my ac compressor. I checked Yelp and found that Jim's Car Care had good reviews. I could not agree more. I called in morning and was able to schedule an appointment the same day. The people working at the front desk were all professional. They checked my car, confirm that there was no leak but a fan issue and my freon was low. They recharged ac, gave me an estimate to have the issue fixed. If I wasn't leaving town earlier I would have allowed them to order the parts and have it repaired. They had a nice clean waiting area with a tv for customers to wait. The staff were all professional an courteous. I highly recommend them. read more

Jim's Car Care consistently provides reliable and affordable service to all of my vehicles. The attention to detail from the actual work done on the vehicle to the forewarnings of issues down the road is a practice very rarely seen in this day in age. As a healthcare professional/consultant who has been on the frontlines of the COVID-19 pandemic, I have also been impressed with the immediate and comprehensive reorganization of the premises with the intent to ensure customer and employee safety and well-being. In addition, the online process to schedule an appointment and address any issues thereafter is efficient and always closes the loop of communication. Overall, Mr. Miller and his team are testimony to how things should be done. read more

First time customer. I brought my Tucson in (on the same morning I called) with a nail in a tire. I know it was a minor issue compared to some problems, but from the minute I walked in I could tell just how professional everyone was. When the work was completed they explained the type of repair that had to be done to the tire and the testing that was involved. I was literally in and out in under 30 minutes. I worked for IBM customer service for 37 years so I know all about "outstanding customer service". Jim's Car Care is the real deal! There is an impressive list of all the services they offer on their website, so Jim's will be my first, and hopefully my only, call for all my future automotive needs. read more

I have never bothered to write a review for a business before, but this service was outstanding. I was traveling to Ocean Isle from Pittsburgh when something on the highway flew into my car. I called Jim's Care Care because they seemed to have excellent ratings and I was not disappointed. They check the car over and repaired enough for me to SAFELY return home and didn't charge me. The facility was clean and the waiting room was full of HAPPY people. They kept me informed of their progress and explained what their plan was. I am just blown away by their professionalism, and their caring and compassionate service. When we eventually relocate here, Jim's Car Care will be our garage of choice! read more

I have to say that Jim has a great ability to diagnose a problem that you are having with your car. He is usually spot on. Recently I had Nissan replace a transfer case on my SUV. After the repair they did a test drive and told me they heard some noise but it was probably road noise from my tires. I asked Jim to drive my car as the noise was really load. After driving the car for 15 seconds he immediately told me the ball Joint on my right front tire was causing the noise and needed to be replaced. Nissan's tech had no clue. Jim is honest and fair and I would not take my car to anyone else. PS: The car drives like new....NO NOISE!!! read more

Driving anywhere without a working car horn is a recipe for disaster, and my car horn recently stopped working. A few day after a quick diagnostic examination, required parts were installed, and I can now drive with confidence in knowing I again have a working horn in my vehicle. Once again Jim and his team of experts completed the required work to my satisfaction. Since Jim's Car Care is not one to toot their own horn for the excellent work they do in satisfying customer's car needs, I will toot my functioning horn to say, "thank you Jim's Car Care for keeping my automobiles and me happy for so many years!" Toot, toot!! read more

This was my first visit to Jim's Car Care and I was totally satisfied with the service I received. I called on Friday and was able to get an appointment for today. I was pleased with the service and explanations I was give for the service needed. I was especially pleased with the follow up email with additional information of the work that had been done and what I could expect on my next appointment. I recently moved to this area from FL and I was used to service centers that would lie about work that was needed. It was quite refreshing to be treated honesty. You've earned my trust. read more

I have had my vehicles to many different shops throughout the years. So many times I get the story of me needing this or that done or we had to do this or that and my bill has been inflated. All was just to get more money out of me. I know this because when it comes to vehicles, I am not naïve, I am just unable to do the work. I have now been going to Jim's for quite some time. Not only are they honest, but they also will give you pictures and an estimate on what needs to be or has been done. I totally trust Jim's with all of my vehicles and have no plans on taking them anyplace else. read more

I found Jim's Car Care online, liked the location and rating of 4.9. The customer reviews convinced me to make an appt. I checked in with Phil, the service manager, who made me feel like an old friend. I conversed with a couple fellows in the waiting room and they both had nothing but praise for this service center. One even drives to Jim's, in Ocean Isle Beach, from Little River, SC to get service. I no longer need to search for a service center because I give the highest rating possible to Jim's Car Care! After just one visit I know where to go for my vehicle needs! read more

This is definitely the cleanest and most friendly car care center I have been in. Everyone is super nice and welcoming which immediately lets you know you've come to very good place. I had asked them to check my brakes thinking it might be time for new ones. They could have easily told me that I did need new ones. Instead they were honest and showed me pictures of my brakes taken by the technician and explained in detail why my brakes were still good. I absolutely will be returning here for all my care care and will recommend Jim's to anyone who needs car service. read more

Jim's Car Care is as good as it gets. Many reviewers have cited Jim's professionalism and honesty. They have it right! Jim provided my elderly Mom the best of service for many years and now that I'm in the area full-time, Jim is my go-to auto maintenance and repair specialist. The shop is on top of all the latest technology and offers a brilliant on-line auto maintenance history service. I highly recommend Jim's Car Care and I've referred several friends to Jim's without fear that they will be unhappy. For quality service and value, you will not be disappointed. read more

All the lights on the dashboard of our Honda Pilot began flashing- 7 different warnings. And of course we were preparing for a road trip to see our Grandchildren. We are new to the area and did not know who to turn too. Fortunately we saw Jim's Car Care great ratings on the web. Bob said bring it right over. Jim welcomed me and in less than 30 minutes fixed our problem and he would not let me pay him! Needless to say we counted our problem a blessing having met Jim - now we know where to get our vehicles serviced. Thanks Jim's Car Care! read more

Bob went above and beyond for me today. Even though they had never serviced my car before, he took extra time to research the maintenance history and found records showing that my timing belt had already been replaced. That one extra step saved me over $2000 in unnecessary repairs and a lot of stress and worry. It's rare to find someone this honest, thorough and willing to genuinely help people. I truly appreciate the time and care he took. When my car does need repairs in the future, I know where I'm going!! Thank you Bob!! CR read more

It's so difficult to find a reliable HONEST automotive repair shop, but this place was recommended to me by a friend that I was here visiting from out of town. My experience can be summed up by saying, I am here visiting about once a month and this will become my new car repair shop! I cannot say enough positive things - from the convenience of making an appointment to the excellent communication about the repairs. I did not feel like they tried to do anything unnecessary which is rare! Give them a try, you will not be disappointed!! read more

As, expected, Jim's staff was ready for my car at the appointed time. The scheduled was completed timely and I was given a thorough health report on my 2012 Ford Edge. With nearly 100,000 miles on the odometer, there were maintenance items coming up and I was made fully aware of them. I have since scheduled an appointment for April2, 2018 at 1PM to have these items taken care of. I have learned to fully trust Jim and his staff to keep my vehicles in excellent running condition. I wouldn't go anywhere else. Doug Crandall read more