The young gentleman (at counter) explained what caused my flat tire, and physically showed me. The tire could not be repaired do to the location of a 6 inch piece of metal. My tires were 5 years old, so I replaced all four. The price of the tires....very reasonable. The customer service....priceless. read more

The worst experience I've ever had in my life will never be back an hour and a half to put two plugs in a tire. What a joke.

Came in for tires. Order and in two days I had them mounted. Got the protection plan. Chloe was most helpful. We priced a few but settled with what I had. read more

The older guy that was working the front was awesome forgot his name. He was straight and you can tell he cares about the customers. The issues I had was with the mechanics. Had 4 tires installed and a tire sensor replaced which went good. My issue is when I came back to have one tire sensor replaced. After the mechanic replaced the one sensor he told staff I need an alignment and new front breaks. Which I thought was funny cause they did an alignment on my vehicle the day prior. And the day prior they never mentioned anything about breaks. I feel like it's a money game sometimes with these places PUSHING things you obviously don't need. read more

Excellent customer service, very reasonably price repairs and did exactly what we needed. We have used them for a couple of years. Someone recently asked me why we drive so far (they are about 30 mins from our home) and my reply quickly was "because we trust their advice and work" read more

Great service, nice staff as usual. My cars will go no where else. I tell everyone that asks where to go for service to go to Blacks. read more

Technician was right on with his evaluation the first time. The work was performed in a timely manner. read more

So sorry to say this was a horrible visit. I purchased six tires for our Dually last year and they were very expensive. Went back for my 10,000 mile rotation. It was a nightmare. Something was done wrong to the front driver side tire. I'm not saying that they didn't come to my rescue twice when the tire was flat and hanging off the rim immediately after leaving their shop, but what I am saying is that there was a level of incompetence when it came to removing our TPMS monitors and spinning them back on properly. Somehow, they said a nail ended up in the top of the tire in the very short distance that I drove it between blacks and Chili's in Shallotte? I'm not accusing anyone, but I am just disheartened. I cannot comfortably drive this truck knowing there's an issue with my steering tire. It's a very heavy truck and we pull a very heavy RV. read more

Friendly and Professional every time we do business with BTS. I went in for an inspection, but needed them to check my alignment which they told me no problem. It is nice to know we have such a trusted mechanic near us. read more

Easy & professional process from scheduling to service. Helpful and friendly staff. Black's really makes you feel valued as a customer. Their partnership with Tire Rack really came in handy. read more

Had my oil changed and started leaking soon after. I took it back and they fixed it saying that the oil pan bolt was not put in property. One week later engine shields fell off in heavy traffic at forty mph in wilmington. Ruined a tire, put a hole in the rim and other damage. Not responsible I was told by Black s. Was also treated disrespectful and was insulted by a member of their corporate office. Hard to believe a company of this size would treat someone this way over a few thousand dollars read more

Had an 11am appointment for a simple oil change. I watched about 20 other customers come and go while I waited. FINALLY done with a 30-40 minute oil change at 1:30pm. Completely freaking ridiculous. These people DO NOT care at all, about time management, or that they keep you sitting and waiting for 2.5 damn hours for something that shouldn't take more than 45 minutes. But, I guess it does take longer when the technician is constantly standing around smoking and having a circle jerk instead actually fucking working. I promise I'll not waste my time here again. THIS PLACE 100% SUCKS!! read more

By far the WORST place We have ever taken out vehicles to. Took truck in for a locked up brake on Passenger side. Told us it needed a brake booster and a master cylinder. When they put it all back together they put in new Brake pads and calibers. $1500.00 Dollars later I pick up the truck only to see they NEVER changed out the rotors! Who does this? Obviously not a mechanic with experience. So told them to redo the brakes and put in rotors. I pick up the truck and low and behold brake lights are still on. Took it back spent over an hour and half waiting on them to let me know what was up only to be told 3 mechanics took it out for a ride (even though I never saw it leave) and said brake light are not on any longer. According to them I must be seeing things. So I take the truck home light comes on I take the chance go to work next day and every light in the Dash comes on and the truck stops running on the 501. At this point I cannot help but believe they sabotaged my truck because I took it back 3 times and they couldn't fix what ever ever they did. Seems like total electrical issue now. Before I took it to these clowns the truck was running beautiful except for the brake. Called the manager numerous times got blown off they never called me back. Had I not called over and over never would have got the person on the phone. The other issue was when we initially dropped off the truck I told them I wanted all all the old parts, they never gave me the parts and said they forget . SMH they are the worst.. meantime had to take the truck to Ford and spend another 1000.00 and the truck is still not running up to par. Not to sure about either place at this time. When I dropped my truck off at the Ford dealer and was explaining what happened with these losers didn't realize the Mgr of Blacks was hanging out the entire time listening to my conversation with the Ford service guy. So all I gotta say is be careful who you use down here .. read more

If I could give this place a zero rating, I would. I had an appointment for a oil change. It took an hour and 40 minutesI!! Tried to upsell me to replace the cabin filter, the engine air filter and the spark plugs! Just because I am a woman does not mean that I am stupid when it comes to cars gentlemen! I was in the auto industry for 30 years before retiring. I know A LOT about cars. I asked them to rotate the tires, they noted they did the rotation and that was a LIE! Not only was I watching my car, I had marked my tires. I asked for a quote for new tires and they did not even give me that. I will never go back there and will never recommend this business. read more

I love taking my car to Black's Tire due to the convenience of them being open on Saturday. However, as usual the tech got grease in my car. I have complained about this and had staff clean the grease spots. Usually it is on the ceiling and / or door to the left of driver. After I arrived home I noticed my hood was not closed. I could not get it to close. It would have been nice to know there was an issue before I drove off with my car. It was too late to call Black's regarding this. Everyone at Black's tire has always been polite and courteous. They have always completed the work I requested. If the grease spots could improve, it would be greatly appreciated. And encourage tech to use paper floor mats for the grease in their shoes. I appreciate everything the staff does and I do realize it is challenging to keep all customers happy, all the time. read more

I made an appointment to have tires rotated and a NC safety inspection. I got there a few minutes early. Checkin / checkout was prompt, a reasonable work time, and jobs were completed. read more

Needed an annual inspection on my car for registration purposes. Made an appointment for first thing in the morning, they took the car in promptly and had me back out the door in a little over 30 minutes. The people at the counter are always pleasant. The best part is, when I get the bill it's with every penny. I always leave there with a smile on my face. read more

Professional team, reasonably priced and understood time is of the essence, Will go back read more

Took my car in for an inspection. In and out quickly. I've always had good service from Blacks

By far THE WORST PLACE I have ever taken a vehicle to. Went for a locked up brake on Passenger side. Ended up needing new Brake Booster and master cylinder. When they put it back together they put in new Brake pads and calibers $1500. but never changed the chewed up rotors? Who does this obviously not an experience mechanic. So we took it back and they put on the rotors free of charge.Next day Brake lights were still on took it back spent over hour and half there they said 3 mechanics took vehicle for a ride no brake light came on so they said so I guess I was seeing things or lying according to them. So back home I go. Take the truck to work the next day and lights come on all the bells and whistles and the truck brake light are flashing the my truck dies on the middle of the highway in SC. Can't help but think they sabotaged my truck. I put in a new alternator and Battery and ABS lights still coming on. I have another Trustworthy Mechanic looking at to hopefully DX it . never ever would I ever recommend them to anyone. The Manager is a joke was supposed to call me back twice never Didn't had to call her both times. Also when I initially dropped off the vehicle. They were supposed to save all the old parts for me. I never got one part back how convenient they said the work order had nothing on it except change brakes. This place is the biggest joke. Avoid it at all costs.. read more

Service was great here! They have great customer service and are very trustworthy. This store is A+ read more

Black's Tire & Auto Service - Tires - Tires Near Me - Shallotte, North Carolina

I will see you in court! I will retain a lawyer! I had to tow my car out after being charged $1300! And not fixed in worse shape when bringing them my car for a MONTH in their care in which was my worse experience read more

Had a 9:00 am appointment for a simple oil change. Didn't get out of there until 10:45. Didn't get so much as a "sorry it took so long". For what they charge, I expect much better. read more

I made an appointment yesterday for tires and an alignment at 2:00 PM. I got there at 1:30 PM. The tires didn't show up until 2:25 PM, at 2:45 p.m., they informed me that they only ordered 2 tires, and that they would do the alignment while waiting for the two missing tires. It's now 3:30 pm and still no tires. I have yet to hear an apology or an update on the tires. Very poor customer service. I will not be coming back. I finally got out of there at 5:10 PM read more

pointless to make an appointment because it takes forever to get attended and they waste too much time to tell you if they can or can't do something to your vehicle read more

If you have a lot of time to sit and wait then this is the place for you. Waited nearly 2 hrs to get a simple inspection done. Didn't have an appt walking in so not expecting to be in and out but the wait time is ridiculous. If you value your time find another place to use to get an inspection. read more

I guess since they are one of the only service places around they can run their business like they do. 1) the online scheduling requests goes into a black hole - so don't waste your time there. 2) calling and scheduling is a joke. Yeah sure, they give you an appointment. It's still first come first serve even though they say it's not. They need to be upfront about he wait times and respect other people's time. I will drive miles for to avoid this place. read more

Made a yelp account to leave this review, but 0/10 don't go here, just go to fast Eddie's where it's cheaper. We got our ac hose fixed for 26 dollars there today. Took our car in to have an ac hose fixed that was causing flooding in the passenger floorboard. Charged us a 100 dollar fee for diagnostic testing and 80 dollars for fixing the problem. Took a day for them to "fix", and when we got the car back they said that the problem was fixed. Amazingly after all those charges the moisture was still leaking into the passenger floor and was causing it to grow mold. We asked for our money back since they didn't actually do anything to fix the problem and just took our money, but were denied a refund. read more

I was told one thing over the phone and something different once they were working on my car. Man at desk Rais rude when I was asking questions about what was being done to my car. Riverside automotive in shallotte is much better. My mistake, next time will wait for an opening there. read more

Tim provided great customer support. Greeted with a friendly smile and positive personality. The waiting area is clean and comfortable. And prices are very reasonable. Highly recommend this business. read more

Never let us down or overcharge! Nice folks. Prices are creeping up but if they stay competitive, we'll stay with them.

Another bad review. I should of paid attention to the other reviews. 2 1/2 hours to replace 4 tires. No a happy person. Was told maximum 45 minutes by staff. That's what it should of taken, not my first rodeo......many cars in my lifetime many tires. (And I had an appointment) Staff, although nice people, never offed to check on my vehicle or explain what the hold up was. Sorry, won't go back. (They give free tire rotation every 5000 miles, can't imagine how long that would take. read more

Blacks saves a family vacation almost every year. Blown tires, broken AC, transmissions... They do it all at a reasonable price and timely service. Love this place. read more

Stopped in @ 8:30 am on a wensday with a simple alignment task on f150. Remove lifting blocks & realign. Maybe an hour & that's giving them extra 30 mins. I had to bug the shit out of them to get it back the following day at closing ,5:30 pm . Then they broke me off wIth some bUllshit $300+ knowing I was from out of town. Best case if you need anything for your ride find somewhere else to go ! Very disappointed,they suck! read more

Called and made a reservation to have my truck looked at a week in advance. When I got there - no record of me making an appointment. I looked back through my recent calls on my phone to ensure that I had called the Shallotte location and I had. read more

The bays were filled up and Kyle (the manager) got me in and out fast! Best shop in Shallotte!

Unless you want to wait on your tires all day go somewhere else. Not to mention their customer service is below par. Very unfriendly staff

Fast, friendly and efficient This team will not disappoint! Very satisfied with my oil change, rotation and lawnmower tire repair services.

Seemingly good reputation in this area. Read all the Yelp reviews. Very slow and they dont really set expectation for what they are going to do, how long, etc....After 2 hours of waiting to have 2 tires replaced (not on the car) I handed them the rims, I left. There are plenty of local tire shops who want the business. Never going back read more

Came in to have a new rim put on a good tire, and a new rim put on a flat, unusable tire. Was told no problem. Waited 2+ hours to be told that they don't have the tire in stock. This was a complete waste of time. I can drive on an ugly rim, I can't drive on a donut forever. read more