1. Ryan Luechtefeld - Delmar Mortgage

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O'fallon, IL

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Ryan Luechtefeld - Delmar Mortgage

1.0 (1 review)
Open • 6:00 am - 12:00 AM (Next day)

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3 years ago

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Scott Credit Union

Scott Credit Union

(44 reviews)

Pro - Epic Checking rate is far higher than other institutions…read more Con - Today was the SECOND time our teller counted cash deposit $100 less than we counted. Once, I thought maybe I just made an error, twice, I'm not sure. Three people counted my cash before I presented at the drive through. I'm unsure how all three could've made the exact same error. The issue is complicated by COVID, as I'm unable to enter the branch. Both times the teller took my cash to a location out of my sight to count. To prevent future misunderstanding, I'll be counting the cash out in front of the teller at the drive through. I'll then ask they do the same, WITHOUT leaving my sight. Admittedly, this could be my error, but I feel it unlikely with three people counting and I was the final person to count. Their rates are great, but not if I have to "eat" $100 every time I make a large cash deposit. Be extra careful to count cash in front of the teller and ask they do the same without leaving your sight. This protects you and them.

Systemic service degradation at the O'Fallon branch. After 26 loyal years maintaining over $300k in…read moredeposits, corporate cost-cutting has severely ruined the member experience. Management permanently removed the check-in kiosks, forcing members to wait in a 20-minute teller line just to sign in for an appointment or another waitlist to access a safe deposit box. Turning simple branch tasks into an artificial payday bottleneck is unacceptable. Local staff know it's an operational failure, but corporate refuses to listen. Matter formally escalated to the Illinois Department of Financial and Professional Regulation (IDFPR) following a federal NCUA referral. Look elsewhere if you value branch efficiency and consumer service.

Ryan Luechtefeld - Delmar Mortgage - mortgagebrokers - Updated October 2026

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