Finally a positive experience. After 2 weeks of constant phone calls and emails Jenny and support…read morestaff finally managed to get me a access to phone/online banking. Bravo Zulu ladies. *****

Can't talk to the branch you bank at. They are slow and the parking sucks. They are not very…read morehelpful with loans or other transactions.

We began our journey of home ownership several years ago, we aren't typical buyers as we had some…read moreobstacles to overcome, and we had some bad luck working with other lenders in the area and nothing seemed to get the job done, until we called Chris. He put our minds at ease and let us know that he would do everything he could to get us approved. We contacted him late February and today we're home owners! So professional! All of my endless questions were answered and I was informed of the whole process and what step was next. If anyone is looking for an All Star Lender please go talk to Chris!

From the owner: Chris has a degree in economics from Southeast Missouri State University. His number one priority…read moreis to help each of his clients meet their real estate goals. Communication and accessibility are important to Chris. All his clients are given his personal cell phone number, and he checks in with weekly updates throughout the entire loan process. Chris enjoys spending his free time with his wife and daughter.

Veterans United, after months of telling us we're good to go for a home loan and with only 14 hours…read moreuntil our scheduled closing, decided for the most cockamamie reason to back out of underwriting our loan, basically leaving us homeless unless we can figure something else out on our own. I can see by the spurious reviews in their social media pages by crypto spammers their rating is artificially inflated, too.

Sold our loan to LA based Penny Mac, which is also a collection agency BEFORE first payment ever…read moredue! Appears loan was sold the next day after closing. NEVER once mentioned loans might be sold or we would not have refied with VU. Great way to treat disabled vet. We made principal payments to VU and had to fight like heck to get it because they had sold the loan and did not notify us. Loan officer didn't bother to show for closing, But did send a crappy ass sign that ended up costing us over 3K to refi again.

Pro - Epic Checking rate is far higher than other institutions…read more Con - Today was the SECOND time our teller counted cash deposit $100 less than we counted. Once, I thought maybe I just made an error, twice, I'm not sure. Three people counted my cash before I presented at the drive through. I'm unsure how all three could've made the exact same error. The issue is complicated by COVID, as I'm unable to enter the branch. Both times the teller took my cash to a location out of my sight to count. To prevent future misunderstanding, I'll be counting the cash out in front of the teller at the drive through. I'll then ask they do the same, WITHOUT leaving my sight. Admittedly, this could be my error, but I feel it unlikely with three people counting and I was the final person to count. Their rates are great, but not if I have to "eat" $100 every time I make a large cash deposit. Be extra careful to count cash in front of the teller and ask they do the same without leaving your sight. This protects you and them.

Systemic service degradation at the O'Fallon branch. After 26 loyal years maintaining over $300k in…read moredeposits, corporate cost-cutting has severely ruined the member experience. Management permanently removed the check-in kiosks, forcing members to wait in a 20-minute teller line just to sign in for an appointment or another waitlist to access a safe deposit box. Turning simple branch tasks into an artificial payday bottleneck is unacceptable. Local staff know it's an operational failure, but corporate refuses to listen. Matter formally escalated to the Illinois Department of Financial and Professional Regulation (IDFPR) following a federal NCUA referral. Look elsewhere if you value branch efficiency and consumer service.

I've had accounts here since 1997 when it was Community First Bank, watched it transition to…read moreProvidence & now just went through it transitioning to First Mid Bank & Trust this weekend. Trying to get my login set up on the mobile app was a bit of a nightmare, but the folks at tech support were great! Very patient. Very kind. (I did get a little hot under the collar, but both people I interacted with were incredibly gracious.) I'm looking forward to continuation of the great experiences I've had for the last 24 years.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.

This spoiled guy wasn't my loan officer but my landlord at Cambridge Condominiums in O'Fallon,…read moreIllinois. He apparently owns three condos there. You should stay away from this dude he's a spoiled rich kid from St. Louis that thinks he knows everything there is to know about real estate. He's also vindictive and an awful human being. Things started well. We got along, he was coming off some really bad tenants at the condo i wanted to rent. He let me pay the security deposit in either two or three installments. It was myself and my two small boys at the time coming and I was coming from Belleville in a house that I had been in 15 years. I moved because my ex-wife was dying of cancer and i needed to be in place so my kids could continue going to school in O'Fallon and it wouldn't be a huge stressful move for them to live with me going forward. It's been a while and it's hard to remember the sequence of events, but initally the first thing that was a problem was the sump pump. I'll say he was responsive in getting his guys over to work on it, but he had to be called to ok every little move they made which lengthened the repair process. The noise this thing made about every 5 minutes or so was deafening. It finally got fixed by it took forever. Shortly after the sump pump, the refrigerator began leaking and the microwave made a god awful noise while it was running. Keep in mind at the time these were condos that were worth about $180K and he was charging a premium to live there. These appliances were originals to the place built in either 2002 or 2003, It turned out the filter on the bottom of the fridge hadn't been cleaned in years and it got so bad that Ryan's crew told him the refrigerator needed to be replaced. So rather than using the moment to get a fridge, stove and dishwasher that wasn't from the Price is Right, it was replaced with a new fridge, but white and dated the second it was delivered. As for the microwave, we told them the noise it made and that it too should also be replaced. Instead, he left it and didn't replace it and shortly thereafter it fried itself one night causing the condo to stick like burnt plastic. He still didn't replace it, so I had to get one so we had one to use. At this time the dishwasher also started giving us problems because it was original to the place as well. This issue was never addressed. There was also an issue of there being virtually no hot water in any of the bathrooms. He said it was there but we'd just have to play with the knobs to get it to come out. There came a time towards the end of the lock downs that he want to sell the place and told me to put an offer together and submit it in 30 days. So i hired an appraiser and he appraised the condo. The appraisal cost me $550 and it put this condo at about $156K or something. Armed with the Knowledge I wrote Ryan and I explained what our appraisal said and then made an offer to buy the place. It was clear from the start that he was angry at the offer. He was beside himself. He said the condo was worth $180K at least citing no authority and said he'd go to $170,000 to get it done. Since the place wasn't worth it, I told him that he could take me out of the running to purchase it. Weeks go by then I find out he's hired Hughes Property management to draft a new lease and come inspect the property. I was forwarded a copy of the lease by the charlatans at Hughes and asked to come in and sign. I took one look at this thing and was like, he wants me to leave. Most one sided residential lease ever. I went into Hughes office to go over the lease. I pretended to need additional time to review and got up and left quickly. This slumlord wanted to Jack up the rent from $1,400 to $1,750. He springs this on me on the first day of school so now he thinks I'm stuck and will have to resign. When I made it apparent to him I wasn't signing and that month would be my last. He asked where the rent was, the only time I ever held it back. I told him he'd get laid eventually but I didn't feel like paying him then. He the made some feeble passive aggressive threat to sick the eviction monkeys from Hughes on me! I had to calmly explain I'd be long gone before I was ever evicted. Then on the last day of occupancy, the brain dead people from Hughes came over to inspect. They went upstairs into one of the boys rooms, then called the police and completely fabricated a story about how I neglect my children and they should come over and take a look. They then hurriedly shuffled out of the condo. The police then show up and tried to get all tough with me even though I was the victim. They-muscled their way in to speak with my boys then had to split because they'd been lied to. Ryan Luechtefeld hired a hit squad to take me out. He had Hughes fabricate an abuse lie to tell the police to get MY KIDS TAKEN from me because he didn't like my offer to buy his condo. He's a total sociopath. Warned!

From the owner: Ryan started in the mortgage business in 2004 and came to Delmar Mortgage in 2013. During Ryan's…read moretime in the mortgage industry, Ryan has used his understanding of the business to close over 2000 loans totaling over $500 million and has established himself as one of the most knowledgeable loan originators in our area. He prides himself on this knowledge and spends time every day studying the market along with loan programs and guidelines in order to better serve his clients.

Lindell McKown is , by far, the best mortgage consultant that i have ever worked with…read more As a preferred real estate broker in the Metro-east, I want my clients to have a seamless, non-stressful transaction. Lindell has continuously gone above and beyond to make every one of my clients feel special and fully informed.

Absolutely terrible company in my opinion. Have dealt with them twice, both buying a house and…read moreselling a house. Complete lack of communication constant delays (almost cost us the house from the buyer the first go around). When we saw the buyer went with this company for buying our other house we knew (us and the realtor) this was going to be bad. That came to fruition. Staff is unprofessional. Constantly asking the buyer for documents they already supplied impossible to get a hold of, or answers from. One guy who will remain nameless actually told me to just go ahead and let the contract expire when I called to ask what was taking so long. If I could leave zero stars I would. If you have a choice, I'd avoid this company at all costs. In my opinion they will make an already stressful situation unnecessary worse and probably still leave you without a finished transaction. If anyone has any questions on this review I'd be more than happy to answer them. Buyer and seller beware.

Patrick is one of the most honest and hard working people I have ever had the pleasure of meeting -…read morehe helped me save a deal from another mortgage company who was taking advantage of my client. He is very responsive and friendly! He tells it to you straight and doesn't beat around the bush- he is smart and knows his stuff! You won't be disappointed!

Pat Doyle continues to impress me with how great of a job he does working with clients and agents…read morealike. His communication, understanding, and work ethic are the key reasons I recommend that all of my buyers speak with him regarding the home loan process. From start to finish, he explains all of the details in a clear and effective manner and, unlike some other lenders that I've worked with, he let's all parties know right away about any and all updates that come up throughout the process. I have NO DOUBT that Pat is going to continue to excel in the mortgage industry! So, if you're a Realtor that's still in search of a reliable lender - it is highly recommended that you meet and talk with Pat. If you're someone planning to purchase a home or refinance your current one - I highly recommend you talk with Pat. Thank you again for everything you do, Pat! Keep up the good work!

J used Strano as my agent for a house purchase. I had a good experience with the agent and would…read moreuse the agent again.

What a nightmare. If you need someone to manage your property, go elsewhere. They have cost me so…read moremuch money and inconvenience. started off great years ago, but it is a deplorable company. See the pics of how they would rent out my property.

24 hour atm great hours posted with a picture!read more

From the owner: First Community is the largest credit union in Missouri and among the Top 10 financial institutions…read morein the region. Our membership continues to grow as we fulfill our mission to provide quality products and affordable financial services, as we’ve done since 1934.