I unfortunately cannot recommend lawn care services through Ryan Lawn & Tree. We contacted Ryan this past Spring for professional help for our yard. We have a small front yard and slightly larger backyard in a older neighborhood with many large/established trees.
We told Ryan in the Spring that we wanted the full service lawn care with all of the ongoing/preventative maintenance, plus over seeding and seeding our (many) bare spots in the Fall, per their recommendation. Our ongoing maintenance is never communicated, they just show up, if we are lucky, and then we get a bill. This has made it challenging with a gate we keep locked. And because they never tell you when they are coming, don't expect to ever speak to your rep about your yard. In addition to the lack of communication on ongoing maintenance, we never heard from anyone at Ryan to schedule our fall seeding. When we called to check when they would be coming, they said they had no record of us wanting that service. Any professional that would look at our yard in our current state would know that we clearly were seeking seeding services and not just ongoing/preventative care. After much back and forth, our rep agreed to come talk about the plan for seeding. When I asked what they were going to do with the different types of grass in the very front of our yard he said 'oh, well if you wanted all of your grass to look the same, we needed to kill that part in July. So you will have to wait for Spring for that part now, and it is honestly going to look like shit because they are both going to grow back in differently and at different times." OK, cool, so that would have been helpful to know when we hired Ryan as the professionals to help us with our lawn. I thought we were hiring their service to advise us on things like this.
When Ryan did show up to seed our yard that they already told us is going to look bad this Spring, they did a lazy job. They didn't aerate the westside of our lawn and flung grass seed not only all into our flower beds, but in to our neighbor's flower beds and yard as well.
I always try to give companies the benefit of the doubt before posting a review. When I spoke to Ryan this morning, they told me, after interrupting me, that flinging seed into flower beds and neighbor's yards was "normal" given the machines they use, and our houses must be close together. When I told them I am now going to have to dig grass out of my flowerbeds/gardens, they told me they sprayed my beds to keep the grass from growing. Which was never discussed as a part of our plan, nor is it is something I would have felt comfortable with as our garden beds are still filled with tomato plants. I can't imagine how they could have possibly sprayed in the garden beds to kill the grass seed they flung everywhere, and not gotten this same spray all over the tomato plants in that bed. Either way, this should have absolutely been discussed with us prior to them doing it. That however would have required actual communication from our rep.
To make matters worse, our rep provided no information on how to now take care of the $450 of grass seed. No recommendation on how to water, when to water, what to look for, etc. We of course were able to google all of these things ourselves, but I feel like having to look it all up on our own completely defeats the purpose of paying professionals for this service. We didn't pay for services this entire summer and $450 for seeding this fall to feel like we just need to cross our fingers that our lawn looks better in the Spring.
I chose Ryan Lawn & Tree after reading many great reviews. I now feel confident these great reviews are for people in "fancy" neighborhoods in the KC metro area where they can place their little flags and drum up more business. They don't seem to care about people in a neighborhood like mine. I am certain they don't fling grass into flowerbeds and neighbor's yards in places like Leawood.
As I am sure someone will reply to this saying they don't have my account on file, the services are under Justin R. read more
