I was told they could hold a vehicle for a week to give me time to arrange a ride to come pick it…read moreup. I took time off work, canceled meetings, and got my mom to come stay with my dying grandmother so my pawpaw could take me out there. I had to call them as he was picking me up for them to tell me they'd sold this truck days ago out from under me that I'd made the first appointment to come see. The director, owner, and manager should be ashamed of how they run this business. They don't care about people. They care about money. Avoid this place at all costs.

Hot dang wasted 1/2 day on one truck was told notes will be out my budget and idk why it must…read morebe crazy fees idk then I wasted other half day on a truck that has been sold thanks, Josh.

Was told my brakes would come in on my brand new seqouia in 6 months. Took almost a year before…read morethey got them in so I had to deal with squealing brakes that whole time. They finally got them in and scheduled service and was told it would take 2-3 hours and it took all day. Almost 9 hours.

On Wed. the 24th of Nov. my husband and I were heading back home from Simmons in Bastrop when I…read morenoticed the brake light wouldn't go out. I called my dealer, Yokem Toyota in Shreveport and was told the alternator was going out and to get to the nearest dealer asap. Your dealer came up on the phone when I googled Toyota dealer. Your personnel went above and beyond in getting us taken care of. They gave me the number of a wreaker as the car stopped about a mile or so from you shop and they also arranged for someone to come and pick me up while my husband stayed with the auto. Your technician went above and beyond and stayed late to get our car fixed. We are very thankful for your service advisor, Jenay Boyte and the service technician that stayed late to work on the vehicle. Thank you for such great service and care.

Customer beware! They have ruined my car! After having several Nissan's I'm having issues I didn't…read morehave before letting them touch my car. When you ask questions, oh course their rude and defensive to keep from acknowledging they messed up! Don't go here!

KIA SERVICE SUCKS! I just bought my car not even a year ago..they messed my engine up after my very…read morefirst oil change! Replaced my engine and not even after whole month..my car was smoking. Got that fixed today and now my heat isn't working! KIA SPARKS IN MONROE LOUISIANA SUCKS! I wouldn't get my bike fixed with them!

We purchased a 2002 Jeep Wrangler Sahara from the 117 Louisville Avenue location of LA Auto Sales…read more We are from out of state but found the Jeep and were sent photos. We did not go and see the Jeep ourselves (our mistake, live and learn). We dealt with a woman named Jessica, who was responsive up until the actual sale was final. Once purchased, we arranged to have the Jeep sent to us. We got the Jeep, drove it with the top off for a few days and took it to our mechanic to be evaluated at his earliest appointment. He put the Jeep up on the rack to inspect it and immediately called us. He found multiple places of rust that had been covered in duct tape and sprayed with an undercoat paint. One of the brake lines had been cut and clamped. The bump stocks were rusted and falling apart. He expressed to us that it was a miracle that we had driven the car safely for the few days that we had it. He advised us not to drive the vehicle until the frame issues were addressed. None of those issues were disclosed to us by the dealership. I am not accusing the dealership of covering up the rust, but I am horrified that they would not have seen this issue in the "inspection", if one was even actually done, that they did of the vehicle. Granted, we did buy the car As-Is and expected to have some wear and tear issues with a 20+ year old car, but nothing like this. When we reached out to the dealership to try to rectify the situation or to even get an explanation, no one answered. We called, we emailed, we even contacted the Better Business Bureau of Louisiana. No response. Again, we bought the vehicle without actually laying eyes on it and we did expect to have some issues as the car is over 20 years old. However, we did not expect to be sold a pretty obvious salvage title vehicle. The rust issues are so extensive that the vehicle is not drivable. As a small business owner myself, I would expect the dealership to at the very least address our concerns, even if they are not obligated to do anything about it. We will tell everyone we know for the rest of our lives to never deal with anyone related to this company. The customer service is abysmal, and the quality of their product is even worse.

I bought an SUV from them in July. I placed a $1000 hold on the vehicle, prior to me coming to pick…read moreit up. When I went to pick the car up it had a crack on the windshield. They weren't even going to try to tell me that there was a crack, they thought I was going to drive off without noticing it. I brought it up to the dealer, prior to me driving off. He then said that he didn't recall a crack on the windshield when I placed the hold. So you knew that there was a crack on the windshield, you knew it wasn't there when I came and put the hold on it, but you were going to let me drive off of your lot with a cracked windshield, knowing that was not the condition it was in when I placed the hold on the vehicle? He then told me that they would pay to have the windshield fixed, and to call him to set up an appointment. I have been calling them since I left the lot, to no avail. It is now August. The dealer is intentionally dodging me. In addition to that, I was also made aware that the dealers drive the vehicles on the lot around free rentals. When I went to go pick up my car, the dealer laughed about another dealer in the company was just getting ready to go on a family vacation in the car that I put a hold on. If you do purchase through this company, and you decide to put a hold on your vehicle, make sure you double check everything, especially mileage and damage, prior to signing paperwork for pulling off.

Highly recommended. Great people and family owned store! Wether you're looking for serivce or a…read morenew/preowned Buick GMC in the Monroe area, definitely need to check them out.

GREAT STAFF!!! Honest selling and business with a personal touch! Ive bought multiple vehicles from…read morehere and I love it!

***update*** $220 later, I got my truck back. This $220 fee was for an "assessment" of the recall…read more They didn't quote the fee ahead of time. When they charged me, I asked what I was paying for. The documentation they produced was my own documentation I gave them. I had to sit and wait for the technician assessment. This was an overall failure of service from many perspectives. I've moved from an unsatisfied customer to one that is actively working to warn others about their poor service and turn them away. This review comes mid-experience. The shop still has my truck. Bought a used F150 and took my truck in for an open "customer satisfaction recall" (18N03). For all door latches freezing. Documentation states that the service center is to lubricate and replace if necessary. Amy was the first person who I first worked with. Super nice and helpful. Struggled to find how to apply the recall code, but made efforts to make it happen. After 5 days, got a call that said they weren't going to cover the recall and that the bill was $300+ of a tire leak repair (that they couldn't do) and diagnostic fee for the door latches. I read Amy the documentation. She escalated to her supervisor and apologized for bot disclosing that she planned on charging me a diagnostic fee. Enter Frankie... her boss. Said it couldn't be door freezing because it doesn't get cold here. Also said she wouldn't honor the recall because the door doesn't "freeze" it "sticks". Well Frankie, it's all four doors. She then told me she wouldn't fix it because it would be fraud and she could go to jail. Great representation Ford.... Now on to taking it to another ford dealership for repair. Once that happens I CERTAINLY will leave a follow up review for other customers to hear the update.

The staff who answer the phone are always extremely nice, friendly, and professional. I've truly…read moreenjoyed every conversation I've had with them -- and there have been many. Unfortunately, that's where the good experience ends. I purchased a vehicle on July 17th, 2025 via auction, and since mid-August I've had to call at least once a week just to get an update on the title status. Despite all these calls -- and multiple emails sent to the management team -- I've yet to receive a single follow-up email or return phone call. At this point, my only option is to share my experience publicly in hopes that someone from the dealership will respond. I simply need an update or a timeline for when we'll receive the title for the vehicle purchased back in July. I would caution any potential buyer to be very careful when purchasing a vehicle here -- not just because of the title delay, but because of the complete lack of follow-up communication afterward.

I purchased a 2019 Mazda CX 5 earlier this month from Lee Edwards Mazda. I live in Houston, TX and…read morefound the vehicle online and was told, through conversation with Dillion, it was a demo that was driven by the manager/owner. I originally asked if someone could meet me a little closer in Alexandria to alleviate some of my drive time. When I worked in vehicle sales we did it all the time to show good faith. I was told no, but at the time decided to go ahead and make the full drive myself to get it done. I drove 5.5 hours to sign the paperwork and pick up the vehicle. When I arrived the sales person was not prepared and had nothing ready for me: the spare key was "locked in a room" and the SD card for the GPS was also 'locked in the same room." So, not wanting to delay my trip home, the sales person promised to mail both items to me. A week passed and I did not receive anything. I contacted Dillion and he promised to send the SD card and spare key ASAP. The key finally arrives two days later WITHOUT the SD card. I contact the dealership to, again, request the SD card. Magically the rules have changed and., all of a sudden, I am told my vehicle's cost did not include the SD card. Also, the sales person apparently had some type of memory lapse and told me he never recalled speaking to me about the SD card in the first place. Also, I was advised at this point that the vehicle also had a previous owner and it was NOT just a demo. Not a big deal since the vehicle only had 3500 miles when I purchased it. And shame on me for not running a CarFax I guess. However, after driving across state lines to purchase this vehicle and also hardly negotiating on price, I am incredibly disappointed in the lack of respect offered to me, the customer who just spent $23,000.00 on a vehicle and drove nearly 6 hours for it. I could have found something locally with people who actual value customer service and value integrity. I rarely write reviews, but I would advise purchasing your vehicle elsewhere. I am even happy to help you find better suggestions as I would hate for anyone to experience what I have with this place. To add a little more "punch in my gut" to this experience: the entire reason I needed this vehicle in the first place was due to an accident earlier in the week that totaled my (paid off) vehicle. I even discussed the accident with the dealer. I guess offering a little hospitality or humanity is none of their concern either.

Eight years ago, I decided to change my brand of automobile. This was a big leap for me, as I'd…read morepurchased five cars of that brand and serviced them at the same dealership, but I'd lost faith. I did my research and narrowed my choice down to two different auto manufacturers, Mazda being one. Then I asked around my city of Monroe, Louisiana, to get owners' opinions of their cars ... and of their dealerships. I was overwhelmed by the loyalty of Mazda owners to Lee Edwards Mazda. In fact, it was that loyalty that convinced me to buy my first Mazda. It was a good decision. My Mazda is the best car I've ever had ... and I'm still driving it today. If asked, "Would I buy another Mazda?" I would reply with a resounding "YES!" If asked why, I would cite the quality of my car ... and the tremendous service provided by the service department at Lee Edwards. I actually have a close friend who is a mechanic - a great mechanic by the way - but I continue to bring my car to Lee Edwards because they always treat me and my car so well. Let me elaborate: * First, when I arrive for service, everyone knows my name and greets me. There are many people who have their cars serviced at Lee Edwards - and my car is not in that often - but they never forget me. * With each repair, they explain everything that is wrong ... even telling me what can be delayed if I can't afford to do all the work at once. I appreciate that. I sincerely believe that Lance and Curtis are treating my car as they would their own. My car is 8 years old and running fine. It's never been touched by anyone else but Lee Edwards. They must be doing something right. * They will go out of their way to squeeze me in, if I really need them too. I was leaving on an extended driving vacation last summer and had neglected to get my oil changed and my tires rotated. I stopped in the Wednesday morning that I was leaving and told Curtis my situation. I remember it was raining like crazy. Well, Curtis told me to have a seat in the waiting room and he'd take care of me. He was back to get me in about 15 minutes. There was a huge bubble on the inside of my front right tire, not visible on a walk around. (I recall hitting a huge pothole shortly before this visit.) His attention to detail just might have saved my life or at least saved me from being stranded on the side of the road somewhere. Some places would have rotated the tires without even looking. At Lee Edwards, they care about their customers. * Last October, I decided to replace my car stereo. Again, I dropped by and talked to Curtis. He gave me great advice ... just like it was his own car and stereo. I'm very happy with my new stereo, by the way. I could go on, but I don't know how much space they will allow. Suffice to say that, of all the many businesses in Monroe that I deal with, I believe Lee Edwards Mazda is the best. I've convinced two friends to buy Mazdas from Lee Edwards (one bought two of them). And no, I'm not related to the owners or employees, nor do I work for them or receive discounts. My dad always said, "Find a good mechanic and a good doctor, and appreciate them." I'm just following my dad's advice. Todd J. Bonin

I love my Toyota Avalon EXL! Thanks to the team at Idom for an outstanding buying experience! Gabby…read morewas our salesperson! She answered all our questions and made us feel so comfortable! I normally don't enjoy buying a vehicle because of high pressure sales people! But Gabby and the team at Idom changed all that! Gabby was so helpful she even connected my phone to the car! Mike did a fantastic job on my window tint! They were a pleasure to work with! I highly recommend Idom if your in the market for a vehicle! Shop Idom first! A big thanks to Gabby Jordan Mike and Troy! Yall are the best!

Best place I've worked at, making the car buying experience simple and easy. Check out our reviews…read moreon Google and check our website out at IdomAutoSales.com