Highly recommended. Great people and family owned store! Wether you're looking for serivce or a new/preowned Buick GMC in the Monroe area, definitely need to check them out. read more

GREAT STAFF!!! Honest selling and business with a personal touch! Ive bought multiple vehicles from here and I love it!

Wonderful buying experience!! Staff was professional, courteous, and honest!! Would highly recommend!!

Description: I took my vehicle in for repair of two doors on the driver's side. The poor quality work took 5-months (doors replaced and painted). UNPROFESSIONAL I took my vehicle in for repair of two doors on the driver's side. The poor quality work took 5-months (doors replaced and painted). UNPROFESSIONAL The Manager tried to convince me that the poor paint job was the best they could do. I would not settle for the used doors which: 1) were not painted the color of the vehicle, 2) were not painted on the inside, 3) had different color interior locks, 4) had rust on the exterior of the door. And this was just the beginning. I had many conversations with the manager (Randy) which often ended with, "you'll have your car next week.' I often called the shop to be told he was out on lunch break or such. He would tell me that I could pick up my vehicle at a certain time and then leave without a way for me to secure the vehicle. TERRIBLE TERRIBLE TERRIBLE SERVICE It should never take anyone 5 months to replace two doors. He could have painted the entire vehicle over and over in that amount of time. My vehicle is pearl colored; on one occasion the repair manager tried to convince me that the yellowish color my doors were painted was my imagination. However, the specialist who painted my vehicle said he had already expressed concern about the discoloration of my doors. FOR FIVE MONTHS, I WAS WITHOUT MY VEHICLE WITHOUT A LOANER! This was one of the worst experiences ever! I used to love my vehicle - now I really do not enjoy it. I complained and asked to speak to Mr. Cooper - I was never allowed to speak with the owner or general manager. read more

Do yourself a favor buy elsewhere. They do not stand behind their vehicles. Brand new car continually has issues. They just don't seem to care. read more

If you want Great service see Amy Ryder she was very friendly and answer all the questions and Concerns I had about my vehicle

Made appointment online for Tuesday. Dropped it off early on Monday. Simple factory recall job. Called Wednesday - they said it would be ready Thursday. Called Thursday - said Friday instead. Called Friday - guess what - hadn't even ordered the parts. Now they say Monday. We will see... read more

Do not go here for any reason. At the very least, avoid the pre-owned area because it is run by one of the most disrespectful persons I've ever met in my life. I was looking for a job and managed to get one there as a detailer (cleaning cars.) I was not told what to use to clean vehicles or how to get vehicles or where to park them, and I did not start using actual soap until a week in. Most detailing was just a spray bottle of multipurpose cleaner and a pressure washer, at least that's what I was told to do. I had to learn mostly everything myself, and the guy I was working with left two days in so I was by myself for the rest of my employment there. My boss had shown himself to be very friendly and trustworthy, which I appreciated until the end, telling me I could work there as long as I wanted, and telling me "Your two weeks is all I can ask for." when I confided in him my concerns about my own life. After hearing about complaints from other employees, however, and me trying to decide where I wanted my life to go, I ultimately decided to depart for an oil change place and called my boss after my lunch break (He was on the other side of the road and wasn't available in person and I had to get back to work.) and put my two weeks in after I had gotten the new job lined up. I was as respectful and nice as an employee putting their two weeks in could be, but something in my boss flipped. He was very quick to inform me that I was not only making a bad decision, but that I had supposedly not thought it through, and he would never recommend me to anyone ever. At that point, I was not going to stay two weeks. I agreed to stay the rest of the day per his request out of respect, but he ended up coming over to where I was at with a form to confirm my resignation on the spot. While I was signing this form, he was quick to remind me that I could have had a career here, and weaponized my previous concerns. He even laughed and asked me how detailing vehicles was hard, and how I was going to change oil and rotate tires if I couldn't detail vehicles. I tried to explain that I understood he was upset and that I knew how to change oil and rotate tires, but he was quick to just have me sign the form. Basically, he was rushing me because he wanted me out of his life because I was no longer useful to him. When asking if I had all my stuff, he made it a point to say it was the last time I'd ever see the place I was working in, and emphasized that I was no longer allowed in the service area because it was only for employees. After this, I said goodbye to a few other employees and even recommended to some that they find somewhere else to work, clocked out, and left. I can completely understand that my departure may have caused some hardships, and I am not using names out of respect, but to call my former boss's behavior extremely unacceptable would be an understatement. Immediately assuming I had no idea what decisions I was making after trying to build me up to trust him is very manipulative, and while I don't wish bad on him, and while everyone else there was perfectly fine and made the experience more enjoyable, I will never go shopping for a vehicle at Jim Taylor Buick GMC for the rest of my life as long as he is still there. I just want to forgive and move on, and I will, but I will also tell anyone I can about what happened. The experience will affect my ability to trust any boss I will have in the future. If you absolutely must shop here for a vehicle, do not go to the pre-owned side under any circumstances, and go to a professional detailer immediately after. read more

i bought a gmc certified car from morgan in shreveport. Drove it for a few weeks and took it to cooper to have a few things fixed (AC, pass air bag, etc) long story short they refused to work on it and told me to take it back to shrevport and have them work on it. What if i had bought this car from TX, or CA. Or was on vacation. GMC should remove them from the GM network if they are not going to honor a GMC warranty. read more