Here's our experience with this Rx Optical... chose this place for my husband because it's close to his office. Employees there were nice and easy going. My husband ordered a pair of prescription glasses. When we went to pick them up, they gave us a completely different pair - different brand, different color. We confirmed this on our printed order/receipt. We ordered black frames, Dragon brand. We got blue frames that were larger than what he wanted, in another brand.
My husband had to go back to get the right glasses. In the middle of all this, someone was talking my husband into getting prescription lenses for his Ray Ban sunglasses. He agreed. They got the information to make the lenses. My husband got a call a few days later: the Rx Optical employees had lost their information, could my husband drive back over there and come in so they could use his sunglasses and have a do-over. My husband did that. Within about a week, my husband got another call from Rx Optical. They lost the second set of information they had taken down to make his sunglasses lenses. My husband drove back over there a second time and went in to let them get the info they needed to make his new sunglasses lenses. THEN ...(wait for it...) Rx Optical called my husband a THIRD time. They'd lost the second set of information they took to make the glasses, could he drive over a third time? My husband's consolation prize was they said he got the free service of being able to call from the parking lot when he got there, and they'd walk out to his car to get the glasses instead of him having to get out of the car and walk through the door. Yes, I'm serious.
As my husband was wearing his prescription reading glasses, he kept saying to me, "These things seem to just keep getting scratched... it's like air scratches them or something." We'd bought the Cryztal (they have a peculiar spelling lenses), which were the top they carried, and paid for insurance and I believe scratch protection. My husband asked me to take them in because we had insurance on them, and ask them to replace the scratched lenses.
This time I got stuck dealing with the guy who's the manager. Nightmare. Arrogant little fellow. Kept trying to blame my husband for the scratches (on their BEST lenses with their scratch protection).
Kept asking questions trying to find a way to blame my husband:
Him: "What does he keep the glasses in?"
Me: "The case you guys gave him."
Him: What does he clean them with?" ( I wanted to say "Sandpaper" because I was getting so annoyed with this guy)
Me: "He uses the little spray bottle and cloths you guys gave him."
Him: "One of these scratches looks deep."
Me: "That's why I'm here to use the insurance we paid for to get new lenses, these keep getting scratched fairly easily."
Him: "What does your husband do for a living?"
Me: "He's an IT Executive."
Him: "Oh. I wondered if he worked outside where this might be because of working around sand or dirt..."
On it went.
THEN - get this - he charged me $58 for the new lenses. I said, "Wait - we paid for insurance, we're supposed to get replacements." He then informed me their insurance has a deductible (?!) and I had to pay $58 before he'd order the lenses my husband needed.
I was on the phone with the employee (nice guy) who helped us with the glasses initially. Told him the manager charged me $58 when we bought the insurance package he suggested. He said it should have been free. I asked him to have the manager call me. When he did call, the manager said he was sitting next to the employee while he was on the phone with me, and he said the "FRAMES" would have been free, not the "GLASSES." I said, I was on the phone with him. He said the glasses were covered - glasses includes lenses. He said, "Hm. I was sitting next to him and I'm sure he said frames!"
Ugh. My husband picked up the glasses today. Unfortunately the manager was there. He tried to lecture my husband on cleaning his glasses (seriously?")
Going somewhere better next time!!! read more
