I have been a customer of Target Optical for over 5 yrs. My experience today was by far the best…read moreone yet, making the hour drive well worth it!! Hether and Selena were absolutely amazing! They both greeted me when I came in, knew who I was and had everything ready to go! Both staff were super friendly and equally professional!! I would and will HIGHLY recommend this store to everyone!

Had a wonderful experience with the staff and the doctor today. Great service and very helpful…read more Very transparent and honest. Even the doctor helped find me my new glasses.

Our family LOVES West Michigan Eyecare! We have all received excellent care from our doctors, their…read moretechnicians, and each individual who works in the office. They are all very helpful and answers any questions we have. We recommend this office without any hesitation!

Great selection of eye glasses! Professional staff with many years of experience. Very willing to…read morehelp you find what you want or need. I am an adult who needs a small frame and who likes the Silhouette frameless glasses. They were able to duplicate an old pair! Highly recommend!

They are very efficient & thorough. They make sure all of my concerns are addressed & explain…read moreeverything to me.

seriously the WORST! had ONE good doctor originally there and mistakenly referred a friend at that…read morepoint (she also had a horrible experience). where to start? was feeling ill and yet had bad eye infection. also when arrived walked toward check in desk and was ignored (i was also ill and couldn't stand long). had to sit in a nearly empty waiting room and still not acknowledged. another patient came in AFTER i did and was waited on! could have gone somewhere closer but had good appointment with a female eye doctor there once so requested her. arrived and a condescending male doctor came in instead. i asked why i wasn't seeing the female doctor requested and confirmed for my appointment and was told that she had to suddenly leave. turns out she was pregnant and the place couldn't man up and tell me that she was uncomfortable seeing someone with a (suspected) eye infection. was treated even nervously by rude male doctor. went home, eye got even worse and returned and had to see yet another doctor who said that it seemed that it was my eyelid and not my eye that was infected and that he couldn't help me and that i should see a "lid specialist". at checkout counter was told the lid specialist (only one in town) was only available Wed mornings or something. i said that i couldn't make that slot (i am disabled and also have a connected sleep disorder that affects my morning functioning). i was given attitude by desk person about that and she got up irritated to go speak to someone else about the time conflickt. at that point another persone came out and was really fed up with this and said to me (in front of others)... "if it was important to you, you would find a way to make it!" (i was given similar attitude for mentioning that i couldn't take many medications due to allergic reactions). a few days later i got a call from the lid specialist's office saying that they were calling to set up an appointment with me regarding my "lid disfigurement"/surgical issue... HUH?... i had a bacterial infection in my eye. had to visit a different location once and though the staff there was SUPER nice (the EGR location)... had yet another condescending doctor. oh; and their "second waiting room" for after dilating eyes is like a cattle stall. tons of seats packed nearly one or two feet from everyone else in a TINY round space. fun especially around COVID.

I decided to give Sight a try after finding it next to impossible to get an appointment with my…read moreformer eye doctor. I'm glad I did. I am a squeamish patient, and the doctor here knew just how to handle my issues. I hate getting my eyes dilated, and when she did it, it was no problem at all! They have a nice selection of frames to choose from as well. And they answer the phone and respond to any issues quickly and professionally. I have been a patient here for a couple of years and have gotten two pairs of eyeglasses here. Highly recommend them.

A chic, modern boutique with wonderful customer service! The appointment was thorough,…read moreprofessional, and friendly. I felt heard and understood. Many cute frames that are fully covered by most insurance plans, as well as higher end frames.

This place is NOT like a big, busy, efficient, professional, over-wrought eye care facility. If…read moreyou're looking for something run-of-the-mill and mechanized, look elsewhere. But if you want personal attention and care, THIS is the place! I have had only the kindest examinations and instruction; my situation is a bit unique and they have worked with me at every step.

Positives: open on Saturdays. Nice interior. Nice selection…read more Negatives: with my insurance which is decent I paid full price for progressive lens I did not need with a lot of options I didn't need for occupational glasses. I came for my distance glases(single vision)and needed up being talked into $300 glasses because the doctor wrote a prescription for them. I should've gone down the street and gotten the same pair on a bogo with exam for half price.

I went in today in complete dispare, thinking my glasses were completely ruined. Anthony took my…read moreglasses in the back and had me all the way taken care of before I could even try on two pair of glasses while I waiting! I get nothing but spectacular service from Anthony and the whole team. I am a LOYAL customer.

It is the BEST optical places - both the environment and the services. They take every customers so…read moreseriously and provide such a personal experience., especially the store manager, Anthony. He is the best!

Amazing business! The service and atmosphere was amazing! The staff is beyond friendly and I have…read morebeen going here for years and have never had a bad experience. The doctors and staff members are more than qualified and experienced. Probably one of the best doctor's offices I have ever been to. I would highly recommend. Amazing prices on eyewear as well. 5 stars for sure.

Spoke with receptionist 'Amber'; before asking my name she immediately violated HIPAA by sharing…read morethe names and birth dates of other patients. She then asked for my full social security number, when i questioned her about the need for my full social security number she confirmed it was not needed. Either remarkably badly trained, or actively committing identity theft - either way breaking HIPAA laws by sharing patient information.

No doctor on the premises and they couldn't call and reschedule?…read moreBig waste of time. I went to a competitor and got right in.

The young lady that assisted me was quite rude. My husband and I have been clients for many…read moreyears... but my last visit ruined that, unfortunately. Whoever was "in charge" could not be bothered to speak to me. The lady that "helped" me had absolutely no warmth or kindness AT ALL and even insinuated that I was lying about my insurance... found out I was NOT lying and didn't even attempt to be copacetic or decent. You ARE who you hire... as well as the "in charge" person hiding in the back. AVOID THE 28th street location at all cost!

I'm updating my eyewear and chose RX Optical Knapps Corner again. I have to really validate Morgan…read moreEmbrey, General Manager, for doing the impossible. There were 4 customers on the showroom floor and the phones were ringing constantly. She was able to take care of me, 4 customers and the phones at the same time. RX, do you appreciate Morgan's multitasking?? How about giving her an extra person to assist?? I'm sorry, I couldn't do it and wouldn't put up with it if I was one of your employees.

Listen, I've not experience "bad" customer service from the staff, but I was told they were running…read more"10-15 minutes late," when I arrived. I waited 50 minutes. They didn't call to warn me or tell me to come in later which seems like a minimal effort courtesy.

ABSOLUTELY TERRIBLE!!! Paid $245 for glasses that are way…read morecheaper (frames) then my reading glasses that I bought from Amazon for $10. Way inferior to the Zenni or similar. The prescription was wrong when I received my initial pair, they tried to convince me that I could see through them. Finally they sent them back and they came back worse. NEVER EVER AGAIN!!!

Excellent eye doctor!! The staff is also excellent! I have been going here for years now and always…read moreget very friendly fast accurate service! The price and service keep me coming back! I need to move on to more in depth eye care but will go kicking and screaming If you are nervous about going to doctors (like me) this is the place for you!