I had a great experience with Dr James. He and the staff have been very helpful in helping me with…read moremy first time using contacts as well as getting new glasses. Highly recommend!

The service is the reason that I come here... everyone is so friendly and incredibly helpful... I…read moreonly see one of the doctors in the practice, but the support staff makes me feel like that I'm a regular... just moved my file from another local firm and am very pleased with my change

Everyone there was very pleasant to work with. I got exactly what I wanted and for a very fair…read moreprice. Shout out to Grace.

Strike 1 - Prescription was printed wrong, had to be corrected…read more Strike 2 - prescription was actually wrong - lenses were unusable. Strike 3 - Only one-year RX - was told it would be 2 years. Strike 4 - Was told it is against Federal Law to give 2-year prescription - but I am a retired lawyer who once represented several optical companies and I know better. Strike 5 - When I asked "what specific Federal Law is that ...?" the manager got testy and said "You have to leave now." So I got tossed out for calling her bluff. Crazy. Result - I had a proper and correct eye exam at another store and purchased glasses that work as they should.

I had been having huge problems with the "big box" eyeglass stores. A friend suggested I try…read moreWoodbridge in Grandville. She gave me the receptionist/optician's name.(Natalie) I got up my nerve and gave them a call. They couldn't have been nicer. Dr. Woodbridge is very personable and a sweetheart. I got a real, comprehensive exam. She has adorable kids. My eyes are good, but they have changed since the exam at the "other" place. They take my insurance, which is great! I like to wear vintage cateye frames from the 50s. Wasn't a problem. Natalie got it all measured up and sent out. She is very knowledgeable about vintage frames. They do seem to have a nice frame selection. Vicki was very pleasant too. I was concerned at first that Grandville was a drive, but definitely worth it. It's right downtown and easy to find. I guess what I really like is, this is old school service and courtesy. You aren't treated like "a-take-a-number-piece-of-meat." Definitely will be going back and telling everyone I know.

Just had my first appt and really enjoyed this office and it's staff!…read more The receptionist, ( both of them) were professional and kind. They had already checked on my insurance coverage, which takes a load off our minds right away. The optometrist, was amazing, and friendly! I could tell when I walked in people feel comfortable and cared for there. She took a full hour with me and explained different procedures with me, such as cataracts, contacts, bi- focals, eyelid correction& answered all my questions! Coming from a background where my brother Dr Dale Van Dyke, was always our family optometrist! I had moved back to Grandville and he was retired, so I tried the fast paced eye care places,like RX OPTICAL, etc...only to find rushed , and assembly line care. It was difficult to get answers and the followup I needed. I will follow up on this, later this year. Thank you WOODBRIDGE for being in Grandville! One more plus, my hearing ctr and there is a chiropractor ALL in the same building. I LOVE IT! L J Antonides

I couldn't be happier with the service at Eyeglass World. Will was a pleasure to work with! Best…read moreprices and selection I could find without insurance, and the warranty is 100% worth it! My son has broken his glasses several times rough-housing with friends and they have replaced them no questions asked, at $0 cost to me (besides the initial warranty cost). The staff is very kind and helpful.

The glasses I liked were listed as $99.95 but this is only the price if you choose plastic as the…read morematerial. The price is nearly double if you get polycarbonate. (Absolutely reasonable so far) But the man told me that these frames are not available with plastic they HAVE to be polycarbonate. (Because they don't have an underwire to stabilize the glass.) I asked why they were tagged with a price that isn't possible. He just kept saying that I could choose a different pair if I didn't want these. I felt very "handled" and pressured so I chose to leave without making a purchase. I just want others going in to be aware that items may not be available in the prices on the tags.

The eye doctor was fantastic - happy and friendly. The optician was a different story. When I…read moredidn't blindly hand over my credit card for my daughter's glasses, she got very snippy and short with us. She definitely tried to pull one over on us and didn't like when I didn't let her. After the warranty on this pair of glasses runs out, we won't be going back.

This place is great, I came in with a broken pair of glasses with no appointment, and the employee…read morefixed them for me in just a few minutes and even cleaned them off before giving them back!

I ordered and paid for glasses well over two weeks ago. They still aren't here. I called twice…read moreyesterday and both times I was told a manager would call me back. I was also told they are under staffed and that there was an issue with UPS shipping and because of that some glasses had to be re made. With that said, no one has called me back yet. Also, no one calls to let someone know that their glasses were re made? Plus, what does that mean? Another two weeks? I would think that if it is true, the glasses should be expedited. I bet if I only paid half up front and the other half on delivery this would not happen. This is terrible customer service. I will never buy glasses from here again. Love to get you in but can't deliver.

After getting my new contacts, the doctor had to redo the contact exam, because the L eye was still…read morefuzzy. Brought it back to original strength. So while sending back my new contact to get adjusted, one of the girls (Maria) said she wanted both new contacts to keep them together. Huh? But there's nothing wrong the R eye contact. And I have it now. Why send it back too? So after giving back both new contacts. I waited a few weeks went by. So I called as to when my contacts will be back. The front desk person looked up my account. Maria never put any notes in on them. So the desk person went to look in my file. Maria NEVER SENT THEM OUT! They sat there the whole time. So now they sent them out. So later I got the L eye contact back, but NOT THE R EYE. Which NEVER SHOULD HAVE GONE OUT IN THE FIRST PLACE! So now I'm waiting and waiting for the good contact to come back to me. Days have gone by. I keep calling them every day. This place is so F up!! I said, why don't you JUST CALL THE MANUFACTURER????? Still waiting.

My wife and l feel well cared for and are treated with kindness and respect. Throughout our visit,…read moreeveryone was super nice and also answered our questions. When we were shopping for frames, we didn't feel pressured at all and they were upfront with costs, so there was no surprises at the end. Overall, I'm really glad I chose to go to Lifetime Eyecare and I'd recommend them to anyone who wants an eye doctor that makes them feel listened to, feel like an individual customer (and not just a number), and the comfort in knowing you're in good hands with a great doctor and staff!

I had an amazing experience at Lifetime Eyecare. Dr Smith is so kind and thorough. He addressed all…read moremy issues and made sure everything was checked and accounted for. My glasses came in quickly and the tech was very helpful. I did end up not liking the glasses I chose for a couple of reasons and when I came back, they let me exchange for a pair better suited for me. I am very happy with my new glasses. I highly recommend Lifetime Eyecare.

They gave me a thorough exam. There was a very short waiting time in the waiting room, and my…read moredoctor was excellent.

From the owner: Grand Rapids Ophthalmology is the largest fully-integrated eye care medical group in the region. We…read moreoffer a full suite of eye care services from routine eye exams, contact lenses, and glasses to the most advanced medical and surgical treatments such as LASIK, cataract, cornea, retina, glaucoma, oculoplastics, pediatric, and both cosmetic and reconstructive eyelid surgery.

Didn't have a good experience. Put wrong prescription in my daughter's glasses. Our ophthalmologist…read morediscovered the error months later. Offer was made to us by Huizenga's office to replace lenses, but by that time I didn't trust them.