Dr. Dewitt was great to work with! However, the other staff…read moreI encountered weren't the greatest. The receptionist hardly looked me in the eye and just loudly said "DRIVER'S LICENSE AND INSURANCE PLEASE." No one wears a name tag and no one introduced themselves.. never knew who it was working with me or what they were doing. Name tags and introductions are so important, especially in an office setting.

Last year, July 2023, I had an eye exam and needed new glasses. Big surprise…read more I went to GRO was because they're the only place in town that offers magnetic clip on sunglasses. The guy helping me asked if I wanted the transition sunglasses and I told him no because I wanted the clip on sunglasses. Everything seemed to go well. It took nearly 3 months for my glasses to arrive. I kept calling and got different excuses as to why it was taking so long. Very soon after I got my glasses, less than a week, I noticed that there were issues looking through the lenses. Spots of light all over the place. I went back to see what the problem was and they tell me that there was no anti-glare coating on the lenses. I told the guy that checked me out that I wanted everything but the transition sunglasses because I was getting the magnet clip on sunglasses. Apparently he screwed it up and didn't add anything to my lenses. It cost me another $100 to get this added. It took another 3 weeks to get my glasses back. Last week, less than 1 year of wearing my glasses, one of the magnets came out of my lenses. This made my clip on sunglasses useless. I went in today to see about getting this fixed. I was told that since I didn't have a warranty that it would "probably" cost $50, she really didn't have a clue. The magnet that I need replaced is almost as small as a pin head. She then told me that they would have to send my glasses back to the lab for the repair. She then said, seriously, that the other option would be to order new lenses. I said, irritated, that that would be over $500 and she responded by saying "yeah". I told her that I would never return to GRO and that I have never had such horrible service in my life. I walked out. During this whole ordeal they acted like it was MY PROBLEM, not theirs. The ridiculous delays, the conflicting excuses and I was powerless. They had my money and all I could do was wait. I DO NOT recommend anyone using GRO for yours frames and lenses. Take your script and go somewhere else. SVS has always treated me well and I've never had any issues with them. They just don't offer clip on sunglasses.

I decided to give Sight a try after finding it next to impossible to get an appointment with my…read moreformer eye doctor. I'm glad I did. I am a squeamish patient, and the doctor here knew just how to handle my issues. I hate getting my eyes dilated, and when she did it, it was no problem at all! They have a nice selection of frames to choose from as well. And they answer the phone and respond to any issues quickly and professionally. I have been a patient here for a couple of years and have gotten two pairs of eyeglasses here. Highly recommend them.

A chic, modern boutique with wonderful customer service! The appointment was thorough,…read moreprofessional, and friendly. I felt heard and understood. Many cute frames that are fully covered by most insurance plans, as well as higher end frames.

I was visiting Grand Rapids and a lens popped out. HyperOptik fixed my glasses on the spot, for…read morewhich I was most appreciative. I also enjoyed visiting with Isabelle, the owners beautiful dog.

I wear glasses every waking minute of my day. I have learned that they can add to my unique style…read more Yes, hand-made designer frames are more expensive...but when compared to time worn, are far less costly than any garment or accessory. That said, this place has an incomparable selection of independent designer frames and fantastic service and maintenance of your purchase. They care! It's your face...take it here for specs!

Had an appointment with them just this morning. Issue one--Told them over the phone I just needed…read morean exam because I hadn't been in a while and she asked if I needed contacts and I said maybe, yah, maybe. So the exam was supposed to be 49 bucks. When I pay, it's now 89. I asked why and she said because you got a contact eye exam. I was so confused and said on the phone you told me 49 and she said yes that's correct but its 89 for a contact exam. No one there told me there was a difference and that it would be almost double. Issue 2--I had to do some pre-exam screening. The girl did the first test, then did the puff of air in the eye test, and then said another test was 15 extra. So I said sure, let's do it (after all, i thought i was spending 49). Then when I get into the office with the doctor, she says I have great vision. I said well if i wasn't wearing my contacts I couldn't have seen anything. Then she says "you wore your contacts during the tests" and i said "yes" and she said "the girl didn't ask you to take them out?" and I said "nope" and she asked "did she do the puff of air in the eye test with your contacts in" and I said "yes". So we had to do them all again. Issue 3--glasses are signed at 2 pair for 89 bucks. When i chose two pair ( and before I was told that I got bait and switched with the eye exam) the lady totaled them up and said it's 159 each. I was floored. She said there are add on and it's because of my prescription. I passed on the glasses. I don't know what kind of scam is going on there, but I won't be spending any more money there and I recommend you don't either.

Had a few issues with my sunglasses that I ordered. The one lens would not stay in. We were leaving…read moreon vacation so I needed sunglasses. She put my lenses in a different frame to get me by and After working with Maria, she was very gracious to replace the lens and frames, free of charge, when we returned from our trip. Thank you for working with me. It was greatly appreciated.

I discovered Seal-Tec by asking an employee of a local box packaging service where they bought…read moretheir boxes and packing material, and he told me about Seal-Tec. Since then, I've purchased cases of packaging tape, mountains of packing peanuts, and some special order double-corrugated boxes. I'm a previous customer of U-Line and Victory Packaging, and being new to the Grand Rapids area, I was looking for someone local and that could handle smaller orders. Seal-Tec is great because they're a smaller business that will cater to smaller businesses like myself, but have the capacity to also cater to very large businesses, too. They've got a lot of different boxes and packing/sealing materials in stock, but can also special order anything without a problem. They're very competitive on the pricing. The best part is just dealing with very honest and pleasant people. Working with some of the larger packaging supply dealers/vendors became tiresome with their will-call fees and price hikes. Seal-Tec doesn't charge any fees to pick up your orders. They're just good people to deal with. I highly recommend them for your boxes and packing material needs. They've got you covered.

From the owner: We Have Many Other Products Available - If you Don't See It Listed - Please Ask!read more

The Dr here is friendly and very professional. The techs are nice - one of them, Lisa, is…read morehilarious. You are lucky if you get to work with her. They heavy a decent selection of glasses - enough for you to easily find a pair you like. It's generally pretty quiet in here, and not too busy.

awful staff did not send to my doctors office as requested lady acted as if I was taking up her…read moretime as picking up our glasses I feel off their lightweight office chair was not asked if the new glasses even fit my face she did not care at all and no one else in the whole store glasses for husband not even what he asked for when ordering never ever going back and would advise others to look elsewhere as pretty cool seniors they missed the ball on us for damn sure being there and choosing them you'd think they'd care and offer you a smile a handshake even asking a question about our scripts since new and different glasses would be their first ask it was not then saying here is cleaner in a bag and off she goes nothing good at this rx optical that is now not even a rx optical who told us that..No one do not waste your valuable time

Do not go to Eyeglass world. Two years in a row they got my prescription eyeglasses wrong. When I…read moreasked for them to correct them. They wanted me to pay. The Doctors are great but the staff making the glasses are worthless. The first year I went to Walker Eyeglass world then the 2nd year I went to Grandville Eyeglass world same ---t! Don't waste your time or money

I was in with my grandson to get glasses. He chose his frames and when we went back 5 days later…read morewe looked at the glasses. they had a gap between lens and frame across bottom. see photo. the frame was in front of lens and not surrounding them. they attempted to remedy the situation by grinding lens but it didn't help. They said that's the way they are. we chose another frame. last year I had an exam there and I couldn't see out of the glasses. They said because I hadn't worn glasses in a long time that it would take me awhike to get used to them. I never did because they were not my prescription . Oh and this by their door

Amazing business! The service and atmosphere was amazing! The staff is beyond friendly and I have…read morebeen going here for years and have never had a bad experience. The doctors and staff members are more than qualified and experienced. Probably one of the best doctor's offices I have ever been to. I would highly recommend. Amazing prices on eyewear as well. 5 stars for sure.

Spoke with receptionist 'Amber'; before asking my name she immediately violated HIPAA by sharing…read morethe names and birth dates of other patients. She then asked for my full social security number, when i questioned her about the need for my full social security number she confirmed it was not needed. Either remarkably badly trained, or actively committing identity theft - either way breaking HIPAA laws by sharing patient information.