Granted I showed up at the shop without an appointment and explained all I needed done was 3 on top and 2 on the sides, the receptionist turned and Ryan the Barber told me he could do it at 6:05 pm. The posted hours on the door is 9am -6pm. The receptionist told me to be back at 5:55 pm, I told him no problem, I went to Publix and took my groceries back to where I stay, I was running late so I paid for a Lyft from Budgetel Inn and suites to Ex-Elites so I wouldn't be late. Before I got the car, I told my best friend that I'm rushing to get back down to the barbershop for nothing, because everybody else was laughing at me, I said that I would get there and Ryan would say he couldn't do the cut, GUESS WHAT: this silly white boy already knew he wasn't going to get the cut, and Ryan the Barber asked me if I could reschedule for in the morning, I was like sure, what ever, just remember this one thing, I may be a 6' 6" blonde hair Blue eyes man, and this establishment caters to the black population in the area, it's okay you had your laugh at my expense. But lesson learned, I'm glad everyone else has had an epic experience here at Ex-elites barbershop and beauty parlor. For me not so much, thanks to Ryan the Barber, with your lack of customer service, it was an epic fail. Good luck in the future, I won't be back! read more