I'd give 0 Stars if I could.
We dropped off our 5 month old trailer to get some warranty work done and to have the fridge switched to the 12V residential RV fridge that was listed on the order form when we placed the order for the trailer. We waited a week and called them to see if they had any questions. A month later we called back to check on the progress and they said they had questions about the fridge. We explained (for the fourth time) what was needed for the fridge, as the owner had agreed to pay for the replacement because the sales office did not ensure we would get the fridge listed on the order form.
They had the trailer for 5 months and only told us we could pick it up when we called to ask for it back as we had a trip planned and needed the trailer. We live 2 hours away and made arrangements to pick it up. We could not open it on site to verify the work was done as the vehicles were parked too close together. Having driven across town to where we were staying, we opened it up and looked at the new fridge. The new fridge was white, while all the other appliances and fixtures were black, but we could live with that.
However, we were surprised by a long trail of "water" across the floor. We traced it to the toilet, and found that while they were working on the trailer, someone used the bathroom and didn't flush. The bowl had been full but now a large portion was all over my floor. While cleaning it up, we discovered the flooring had been damaged and was now glued down leaving a very obvious scar in the flooring.
We called and asked about both the damaged floor and the "water" and they said they would call us back. We called a week later and got the same response, that they would look into it and call us back. It has been several months and we still have not heard from them.
Worse still, when we got to our trip's destination we discovered that not only were several things we had asked to have fixed not done, but the 12V residential RV fridge that was supposed to be installed was simply a 120V dorm-style fridge. This meant that in addition being unable to cool food on the road we couldn't even leave food in the fridge as it has no latch to keep the door closed!
Do not want to return here again. read more