Ultimately, the salon should be renamed NVM
The biggest contradiction in my experience at RVM Salon was that Jasamine personally sold me the hair for my install, advertising it as high-quality, reusable luxury extensions--yet during the service, she damaged the hair, compromised its longevity, and used a poor-quality lace closure.
She promoted the hair as luxury-grade, made from 100% virgin human hair, with an HD lace closure that would provide a natural, seamless look. She stated that with proper care, the hair could last 1-2 years. She cut the wefts instead of folding them, which is never recommended for high-end extensions because it leads to shedding and a reduced lifespan. At least 2 inches of length were bluntly cut off without my consent, altering the overall look I had paid for. The install was done too tightly, putting excessive stress on the extensions, which can lead to breakage over time. Instead of blending seamlessly, the lace was bulky and unnatural-looking. The hairline was poorly customized, making the closure look harsh and unrealistic. The placement was off-center, throwing off the overall symmetry of the style. The parting area had a visible thinning spot, suggesting that the lace itself was not truly high-quality HD lace as advertised.
This entire experience left me feeling misled and taken advantage of, as I invested in hair based on the stylist's assurances, only for it to be mishandled, cut unnecessarily, and poorly installed.
Beyond the poor quality of the install, the entire experience at RVM Salon was riddled with negligence, lack of professionalism, and dismissive customer service.
- Negligent hair handling - My natural hair was not properly detangled before washing, leading to painful breakage and unnecessary tangling.
She failed to trim my ends before braiding, which is a basic step in proper hair preparation.
- Low-quality tools and lack of preparation - The stylist ran out of product mid-service, making me question whether my hair was properly conditioned.
A rattling, low-quality blow dryer was used, which is unprofessional for a salon that markets itself as a luxury experience.
- Poor braid foundation - The braiding pattern was not protective, there are two braids on either side of my head each holding the weight of the bundles causing extreme tension around the perimeter of my face and limiting styling
- Excessively tight install - The sew-in was too tight creating soreness, itchiness, and potential hair loss.
Jasamine spent the appointment engaged in personal conversations, making the experience feel disorganized and unwelcoming. A service that was booked for 3 hours started late and dragged on for nearly 5 hours. She never asked for pictures or consulted with me to ensure the styling aligned with my expectations versus her skill set. Instead of taking the time to discuss my hair goals, styling preferences, or daily maintenance, multiple personal conversations dominated the appointment--literally happening over my head as if I were an inanimate object.
I raised my concerns with Rashard, the salon owner... he was dismissive and unprofessional. He repeatedly deflected responsibility, emphasizing that his stylists are 1099 contractors, rather than addressing the blatant service failure.
no apology, no acknowledgment, no follow up from Jasamine nor Rashard
I do not recommend this salon to anyone looking for consistent, high-quality service. This was not just a bad experience--it was gross negligence that resulted in physical discomfort, financial burden, and emotional distress. read more