We always find what we need here for a great price, tools aren't high end but suffice for what we…read moreneed them for. Service is always quick and hassle free. My dad loves this place so we usually get gift cards for him. They make a great gift!

Asked the manager to go in the back and verify that a tool was actually not there, even though the…read morecomputer said it wasn't. He had just gotten truck that day. And all of his people was busy, but him he was in his office, while his people were working. Simple request from a 66 year old man. He stated he just didn't have the time.

This is one of my favorite stores. One of the things I appreciate about this store is how helpful…read morethe sales associates are. I can always get help and get questions answered. I much prefer the smaller hardware stores to the larger ones.

When I moved here 3 years ago, this Ace location was probably the best hardware store I had been…read morein. Shelves were stocked, clerks were walking around or stocking and ready to help you. Checkout was friendly, fast and easy. Today I went into the same store and couldn't find what I was looking for. I walked the entire store looking for an employee that would help me find it but I did not see a single employee anywhere! Even yelled into the back room but no reply. I did buy something else and went to checkout. There was only one clerk and she was struggling to checkout the couple in front of me. It took her about 5 minutes to get it right with them, although they only had 3 items. I won't be back to that store unless it is the only one left in Tulsa area.

Exceptional customer service. Dallas went above and beyond in helping me with my door hardware. He…read moreis extremely professional, polite, responsive, and knowledgeable at troubleshooting the split finish hardware I purchased. He was great at explaining and walking me through steps. I am a happy customer and highly recommend Home Hardware USA.

Our Westlock door knob going from our house to our garage self destructed on Tuesday temporarily…read morelocking me out of our house. After my wife came home and got me back in through the backdoor, I took the knob apart. The Westlock help line pointed me toward Home Hardware. I had never heard of them, much less been there. When I got there, Craig Tyler greeted me. I told him my situation. I expected to buy a new knob assembly. Westlock no longer makes the one we had. Craig took my zip lock bag with all the pieces and proceeded to rebuild it before my very eyes. He even rekeyed it to our key. It may have taken him ten minutes. I could not believe it. After putting it back together and slipping it back in my bag, we proceeded to head to the front counter. I asked him how much I owed. He said nothing. I tried to pay him for his time. He would not take anything. I joked with him about him being a brain surgeon after hours. No one or no company has impressed me like Craig and Home Hardware did on Tuesday morning in a long long time. I am totally sold on them. They have a new customer for life. As I said earlier, I had never been there before. They serviced a part they did not sell me. Hats off! What a breath of fresh air. This was old fashioned customer service at its best. It made me feel like I was back in the days I grew up in at a store in my neighborhood. By the way, I was able to put the door knob back together in less than 10 minutes without any issues. It works great!!! Thank you, Craig! Thank you, Home Hardware. As one of my favorite professors used to say: "May your tribe increase!"

Bradly in appliances sold us a dish washer. He was professional, kind, Charismatic, knowledgeable…read moreand exemplifies customer service. It was a very refreshing experience. He was totally focused on explaining setup, delivery, costs and all the details of having it delivered. He represented Home Depot well. Having a young man so enthusiastic about his job and insuring the customer was taken care of is rare nowadays and he needs to be recognized and compensated for his excellence

I ordered (2) vanities online. They were supposed to be delivered in 3 days. After 5 days, our…read moreorder had still not arrived, so I called to find out where it was. After finally reaching someone- they said it looks like its delayed and sitting in a warehouse about 4 hours away. I was frustrated because with a 4 hour drive and being delayed- I could've freaking drove up there and picked it up in that time. why is it taking so long? The associate said they would escalate the claim and figure out when they can load this to ship to Tulsa and call me back. No one ever called me back. Now my tracking says processed waiting to be shipped where it used to say shipped... I've been waiting over a week since my original delivery date and apparently now it's not even shipped? I had to reschedule plumbers and contractors because Home depot can't give me a straight answer as to when or why this hasn't arrived yet. I don't want a refund because it will take 3-5 days before it even hits my bank account and then I can reorder vanities. Regardless of the solution at this point I am beyond frustrated with this company and will no longer be shopping here. I have a demolished bathroom I'm trying my best to live out of because our scheduled delivery was delayed and no one can tell me why or when it will arrive. Now, I get to enjoy being placed on hold for 15 minutes at a time to an employee who doesn't care about what happens to my order. Save yourself the time and trouble and order from somewhere else.

They have great customer service and I can spend hours in there no matter what project I'm working…read moreon!

Great finds every day. What you need for that home project. From screws to door knobs.read more

Wick stop in for key cutting. Super cute store. Very friendly employees. Has a variety of items:…read moretoys/camping gear/tools/garden items

The people, the popcorn, the service, the old school mom and pop shop that has little tid bits of…read moreall the things you need !

Being retired, I shop and research before buying. Especially if the price is going to be larger…read morethan usual. I needed to get the windows replaced on my home. I tried several different places, and finally decided on Lowe's. I made two separate purchases, two different times. The first time I thought they did a good job, so I purchased three more later on. The first time, they installed a defective window, without a locking mechanism! In another room, you can see between the window frames! The crew never told me about this! The second time, The installer finished two windows however, the third was the wrong size. He called someone who told him to make it fit! So he did. When he told me that he was finished, I asked him why he didn't re-install the outside trim around the windows. He said that wasn't included in the installation and left! I must say that this was a few years ago. However, I just discovered the window without the lock. I was furious. Since this wasn't a recent installation, I guess I am out of luck getting repairs. I just want to make people aware that if they need windows, avoid Lowe's.

I had a rough time with customer service: I noticed other people were having a lot of issues too. I…read morewas just picking up an online order and waited 30 minutes so I just left and came back later.

Pros: Trying to start a garden at work. I'm told this place has the best prices on plants, soil,…read moreand other gardening whatnots. Cons: don't come here on a Saturday morning unless you have a body guard. Elderly people are SERIOUS about their discounted flowers and plants.

I've given Sutherlands two chances. There will not be a third…read more I went into Sutherland to try to find a house plant I was told by an employee that I could go look but plants are out of season. Try telling that to Southwood Landscape, Lowe's, Home Depot, Ace Hardware etc. all still have beautiful flowers and plants. Indoor plants thrive all year around! I go to the graveyard aka: the garden section and there was nothing but unhealthy, forgotten plants. It was like the island of rejected toys except they were plants that were either dead or one fallen leaf away from it. Crispy, burnt, dry ... the poor things. Outside garden area was unkept with more unhealthy plants that hadn't been watered for months probably. If u want healthy plants do not go there in July. I can't speak for the rest of the year - but July is a no go. To me Sutherlands feels empty, echoey. I noticed both times going that a lot of the items have a layer of dust. I mean if you live close to the location and your pipe burst and your house if flooding with water and u need duct tape and it's an emergency... sure go there. But other than an emergency, I suggest going to one of the other hardware stores.