Jason put in an AC & Furnace for me. Was very pleased with work and price. Will not hesitate to…read morecall them again.

Griffin Hall from Good Guys HVAC, during a previous repair, noticed a dangerous issue with the main…read moregas line to my furnace. He observed there was a lot of offset tension on the gas line connection to the furnace due its improper installation when the furnace was originally installed. He used a flexible gas line connector to alleviate the issue (see photo) and was very meticulous to ensure the new pipe had no leaks. Furthermore, he applied additional stabilizers to ensure the pipe was properly secured. I certainly appreciate his attention to detail and his outstanding professionalism to make my furnace safer and more efficient. Griffin Halls demonstrated superior skills and willingness to go the extra distance to help his customers brings great credit upon himself and the Good Guys HVAC company. Others would do well to emulate his attitude. There is no doubt who I will call in the future for HVAC service.

Phil was very respectful and honest. He explained to me what was happening with my system.What…read moreneeded fixing or not.He was very detailed about how he worked on it.He checked things over.Making sure all was tight and working right.Clean and organized setup and cleaned up..I will recommend others to use his services if needed.

Phillip saved me thousands of dollars. Other companies wanted to replace my AC and furnace…read more Phillip quickly diagnosed the issue (faulty/loose wiring) and saved me thousands. Phillip is attentive, profession and knowledgeable. He is very diligent to diagnose the problem.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

Brand new customer to Family Heating & Air and was very impressed with the overall experience…read more They were responsive, on time, respectful, polite, smart, and solved my AC issue effectively and efficiently within about an hour or so. The tech that performed the service call was Gabe, who was excellent. Pricing was very competitive and because they did such a nice job, they earned my business on an annual maintenance plan, as well. It is a fantastic annual plan, very competitively priced, and worth every penny. Thank you, Family Heating & Air team. Outstanding work!

Family Heating and Air installed my wife's and my furnace and air conditioner almost eleven years…read moreago, and they have provided consistently excellent service for the systems since then. Christian visited this past week for our annual furnace assessment: like the technicians who preceded him for such work, he was personable, as well as professional - careful and thorough. Highly recommend!

Levy and Bradley,came this morning and cleaned our ducts. they did an excellent Job. great service…read moreand very professional.

Disappointed in the company, I had a scheduled HVAC AC tune up that I paid for back last year with…read morea package. They never reached out to me until this week to schedule it. With the package I paid for it's supposed to be free. I just got a call saying we need to collect a payment for a renew before we can proceed. It was suppose to be free but they never reached out in may to schedule it until it was no longer free. What a Joke. I'll go elsewhere from now on.

QPH responded to our request/need by showing up the same day and fixing our problem. Our technician…read moreWestly was knowledgeable, personable, and efficient. The work was done expertly and in a timely manner. We are very pleased with this company and Westly!

Thank you Mike and Bo! Above and beyond as per usual! Great people and company. Couldn't ask for…read moremore Professional people!!! AC works amazing also!!!

Very quick service and knowledgeable techs. They are not kidding when they say "One Hour". Service…read morecall pricing was reasonable. Quotes for replacement of my 25 year old HVAC system were higher than I expected. I ended up having another company replace the system at a lower cost.

I had an AC that kept freezing up and they told me it was a refrigerant leak and were pushing me to…read morereplace my ac and furnace since it's 13yo. Was quoted 13-15k. Had another smaller company come out and after running some tests they told me my system was completely fine and it was just my air filter needing changed. They also let me know One Hour disconnected my ac and never connected it back when they left. Shout out to Indy Comfort Air for being honest and trustworthy people!! Didn't even charge me for coming out to take a look.

They offered a FREE estimate, theb they came out and charged a $99 diagnostic fee before they sent…read moretheir estimate that was 4X higher than everyone else. Avoid at all costs!!!! They will screw you!!!

Summers repeatedly parks right in front of the stop sign on my dead end road. Making it impossible…read moreto pass around them without going into neighbors yard. Also lucky nobody tried pulling onto the street while I tried fitting my truck around them. There was available parking on the main road right in front of them with a walkway to the house they were working on. I said something to the guy and he just shrugged it off and said I had room. It is illegal to park in front of a stop sign. Summers employees are rude and have no regard for anyone but themselves.