I love this shop! I purchased my wedding gown from here and had stellar service. I had all my…read morealterations here for my gown and never felt rushed. I recently bought another gown here and was happy to see the care and attention shown to their customers hasn't changed. The selection of gowns is impressive. There is surely a style for every woman and every occasion. They also sell accessories like jewelry and hair accents.

Owner is super nice! My alterations come with my dress & everyone is super nice! I love how helpful…read morethe owner is! Great shop!

I was waiting until I won the credit card dispute to submit my review and share my experience with…read moreTopaz Thimble. To any bride considering Topaz Thimble for alterations, I encourage you to read this full review before handing over your gown to Kati. There are many seamstresses who provide better quality work and customer service. I paid Kati $500 to take my wedding dress and create a top that "looked" like what we discussed, but which had serious construction, quality and fit issues. I am now paying another seamstress to remediate all of the work that Kati called her "best work ever". I took my dress to be altered into a peplum style top. At the initial appointment, the dress was put on a mannequin and we discussed the changes to be made. I asked if I should try it on, but Kati stated it wasn't necessary. I thought it was strange that she didn't want to take measurements given we discussed that my wedding was 5 years and 2 kids ago. In hindsight, this was the first red flag. When I arrived for the final fitting, Kati's assistant answered the door and let me know that Kati was finishing up a few things. I waited for about 20 minutes while I could hear the sewing machine frantically whirring in the back. If more time was needed to finish the gown, I would have rather delayed the fitting than rush the work. This was the second red flag. Kati brought out the dress and it appeared as we had discussed. The only time that Kati touched the garment during my fitting was to help me snap and unsnap it. There was no "fitting", "checking" or "fussing" to make sure it was perfect. I paid and left the studio with the top. At home I tried it on again and took a closer look over the whole piece. The sleeves were not staying up because they did not have enough room in the shoulders. The buttons on the sleeve cuffs did not lay nicely as the material was bunching and they were attached unevenly. A seam on the peplum skirt had the horsehair trim raw, jagged and sticking out. Most concerning, the seams and construction throughout were uneven and messy. I emailed Kati regarding this issues and we scheduled a date to come back. My gut however was telling me to get a second opinion. I am not an avid sewer, however I have completed multiple sewing projects, and the quality of work was nothing that I would expect from a professional seamstress. I took the top to a second bridal seamstress with over 25 years of experience. The seamstress identified a plethora of areas where the work was either not completed correctly or was poorly executed. Ultimately she felt it came down to inexperience and rushed work. I feel taken advantage of knowing that Kati let me walk out of her studio with a garment that had blatant craftsmanship issues, and I do wonder how many brides leave Topaz Thimble with poor quality alterations to their gowns. In summary, the following issues were noted: - Seams throughout are messy and incorrectly executed - Sleeves and peplum skirt were incorrectly constructed - Thread color used did not match the rest of the dress - All horsehair seam edges were left raw and unfinished - Appliques were incorrectly connected and causing bunching - Time and effort were not taken to construct proper seams between the sleeve and the strap, as well as between the bodice and the peplum skirt, resulting in bunched and uneven seams. After meeting with the other seamstress, I emailed Kati explaining that I did not feel comfortable returning to Topaz Thimble to have the work corrected. I requested a refund to help cover the cost of the remediation work. In her response, Kati refused to acknowledge the issues identified and refused to provide any type of refund. Kati stated that I was not a sewing expert and stopped responding to any follow up from my side. I submitted a dispute to my credit card company citing "unsatisfactory quality for services rendered" and included all correspondence. After reviewing the case, the bank sided with me and refunded my money. I feel this speaks to the credibility of the review. Overall, when choosing someone to work on one of the most important garments in your life, I recommend you choose someone who has an immense amount of experience and attention to detail. Find someone who will not cut corners, and most importantly, someone who is kind and customer focused. You will not find this with Topaz Thimble.

Katie did such a great job altering my wedding dress. She does a good job explaining all the…read morechanges she is going to make. It was a very seamless process, and I felt very comfortable working with her!

I messaged her early June, dropped off my dress July 5th for my wedding in October, needed the…read moredress by the 9th. The only thing being altered was the sleeves even though I inquired about it being taken in and hemmed. She pushed that I didn't need that. She told me to check on her in mid August, and that she should have it done by late August. I messaged early September, she hadn't worked on it at all. Told me it would be done the next week. I messaged her two weeks later again inquiring where my dress was and why we weren't doing multiple fittings. She couldn't get me in until October 5th. I found my dress had been butchered. One sleeve more than an inch shorter. She sent me home like that. They did not fit at all, and when I took it to another seamstress, the second seamstress found that Therese took many shortcuts, and did not alter the dress correctly. She basically just cut the sleeves off at the 3/4 seam, and sewed the rest of the fabric to it. Rather than making new sleeves that fit my arm. The appliqués were not removed at all, she just sewed right over them. She did quick dirty work. When I reached out to have it fixed I found that she did not accommodate my schedule to fix HER botched work. After the way she talked to me via text, I was not comfortable going to her again. She tried manipulating me into believing the dress was fine, even with pictures sent to her. She refused a refund, but allowed us to pick up scrap fabric from her PORCH. because she couldn't handle her issues face to face. I ended up having to get them completely redone with only a day to spare before the wedding. It caused severe emotional distress and took precious time away from my family due to needing my dress redone. Therese is not a seamstress, she does not know what she is doing. When my husband tried to correct the issue, she outright lied to him about dates and communications, to which I have picture evidence from texts.

Let me start this review by saying that I hate leaving bad reviews. But I felt that the way that…read moreTherese of Spiral Hill Alterations in Poland, Ohio treated me regarding my wedding gown alterations was simply unacceptable and I want to warn others of the bad service I received. My wedding was 9/23/23. I dropped off my gown on 7/1. Because the dress needed a lot done, she told me to contact her in a month to check up on the progress. I reached out on 7/29 and she claimed she was behind schedule because of David's Bridal closing and she had not started my dress yet. I had to reach out to her two more times until I was able to come in for a fitting on 8/24. This is where it starts to get bad. When I came to her shop, it was obvious she was overwhelmed with work, there were dresses strung all over the place. While happy with the newly built top, I could not walk in the dress. The underlayers had not been touched. The outer bottom layers were very jagged and the top felt like it was still big. I brought up these concerns, she claimed that the top would need to be loose to sit in. I felt like that wasn't right because the top didn't reach my hips, but I didn't press it. On 9/4, I had my last dress fitting. The bottom outer layers looked cleaner after bringing it up. I was able to walk in the dress, but it had not been fluffed and Therese did not go over each layer with me to show that they had been done like she promised she would do. I didn't know any better to look at each layer and fluff them out before I left. On 9/21, I took my dress to the venue and my coordinator helped me to fluff my dress. WE FOUND PINS STILL HOLDING THE BOTTOM LAYERS UP. The areas that were done were cut so jaggedly, that there were gouges taken out. It looked so sloppy. I was so distraught that my coordinator called Therese. Therese claimed she showed me each layer before I left. We pointed out to her that if she did, she would've seen her pins in the dress still. She pretty much told me I was SOL and to cut the other layers myself. I frantically called another seamstress close to my venue and she had me rush the dress over. On 9/22, I tried the dress on again after my new seamstress cleaned up the layers to find that after the dress relaxed outside of the bag, it was still 2.5 inches too long on me. I wasn't going to be able to walk down the aisle in it. So, close to $350 later, my dress was wearable, though the new seamstress said my top WAS a size too big. After confronting Therese about these issues, she accused me of losing weight in between the fittings. I hadn't. She refused any refund. While Therese didn't charge me to cut the underlayers, it was something she had promised and included in the receipt of services that were done. I cannot recommend her for your big day. Since David's Bridal closed, she took on more work than she could handle and my dress suffered for it. I can wholeheartedly recommend Alterations by the Clothing Surgeon in Lisbon, Ohio who finished my dress for me. This horrible situation left a very dark cloud on my wedding day that I have considered legal action, but I find that she isn't worth the effort and can only hope that the karma she gave me comes back to her. BRIDES PLEASE CHECK EVERY SINGLE LAYER OF YOUR DRESS, FLUFF IT OUT COMPLETELY BEFORE LEAVING THE APPOINTMENT, AND PRESS ANY ISSUE THAT YOU HAVE. YOU ARE PAYING THESE PEOPLE AND YOU DESERVE TO HAVE IT DONE RIGHT.

I had such a great experience with Fahri's Custom Clothiers. Mr. Fahri is incredibly talented and…read moretruly goes above and beyond for his customers. He fixed a button on my dress perfectly and hemmed my boyfriend's pants, and both came out flawless. What really stood out to me was how accommodating he was. We mentioned that we had a flight to catch on Friday, and even though we came in on Monday, he had everything ready the same day. That level of service is so rare and honestly so appreciated. He has so much experience and it really shows in his work. Everything looked clean, professional, and tailored exactly how we wanted. On top of that, he was so kind and easy to work with, which made the whole experience even better. I would absolutely recommend him to anyone looking for high quality tailoring with quick turnaround and amazing customer service. We'll definitely be coming back!

My husband had a custom made tuxedo and is now getting a suit made. The quality and craftsmanship…read moreis unparalleled. Many thanks!

Cindy has tailored dresses, jeans and slacks for me. They are always done perfectly and in a timely…read morefashion. She tries to minimize billing by suggesting alternatives to the alterations.

Cindy has done much work for me in the past when the business was located in Westmont. COVID hit…read moreand lost track of the business when she moved, because I had not been shopping for clothes. Glad I found her new location. She is a phenomenal seamstress. She's accurate, honest, dependable, professional, and has reasonable rates. Do not be afraid to entrust your garments to her care.

Superb job with my heavy winter jacket. I needed to replace a lousy zipper and Pitt did wonderful…read morework putting in a new zipper. Reasonable price. Will go back with my tailoring needs.

Nancy is a wiz with special projects! I had a dress that was too short for my liking (I prefer…read moremidi/tea length), and she was able to extend my dress exactly to my fav length! Love it!